American Eagle Moving Company

Be VERY wary of this company. We were charged 3x the amount of the initial quote at the time of pick up. We were promised over the phone a drop off delivery date of 3 days from the pick up from the salesman, the pick up driver and the dispatcher. We finally received our items more than two weeks from the pick up date. When we did receive our items, many things were broken, damaged and mis packed by the carrier. We had a very difficult experience dealing with the customer service team as well. Be advised, after speaking with other customers, we had one of the better experiences you could have with this company which is not saying a lot.

Move size: 2 Bedroom Home Service cost: $6800

American Eagle Moving Company Review

On March 15, 2018 I called American Eagle Moving Company and spoke to Reservations Specialist Jared. Jared gave me all the pertinent information regarding cost and such. I informed him of my move date and he informed me that movers will be at my home in Plano, TX to pick up my items on June 1 or June 2. He then asked me when will I want my items delivered. I told him I want them delivered by June 15 2018. He stated that would be great because deliver is 2 weeks after pick up. Great! After I paid $1500 deposit (balance $750 -- $375 delivered on pick and $375 on drop off). I called at least 2 month in April and in May. Then the last week prior to pick up, I called everyday to find out when the movers were arriving. The movers came on June 2. The movers were nice and educated me my move. They also informed me that if I go over the 550 cubic feet that was quoted to me that I would have to pay extra for the me. (1).. this was the first time I heard anything like this and I moved crossed state lines since 2001. So with that being said, I had to leave my brand new sectional I just brought in TX. Next, I relocate to Falls Church, VA and moved into my apartment June 15. I called American Eagle on June 13 to get an estimate time of when the movers will be coming to my apartment to deliver my items. They informed me for the FIRST time that my items will not be delivered on June 15, but that was the first available date of deliver. I was LIVID!! I explain to the reps and Managers that this was the first time this was told me. I felt as though no one from the company seemed to care about me or my items. I called every day and was honestly in fear of the company stealing my items to which I have expressed this to them numerous time. At the end of June, I found googled and found the name and number of the owner of the company. I called him and he too was a bit rude to me initially. I allowed him to calm down and he advise me to text him my job ID number and he would call me back. He never called back. So it was July 3rd (a month after not having my items AND exactly 4 days after the 2 weeks from the first date of deliver) my items were not loaded on the truck nor a driver was available. I called on July 5th and the rep FINALLY told me my items were loaded and are on their way. The movers called me that Saturday July 7th and stated they would be to my apartment on July 8. Naturally they were NOT.. they came July 9. Ok cool. NOW here is where I lost it. The movers get here and tell me, they cannot move my items from truck to my apartment unless I paid an EXTRA $450. The first 50 feet was free and everything after I have to pay $75 per feet. I was so emotional. When I called American Eagle Movers, there was nothing they could do. I was even told they American Eagle Movers told the movers to leave my items on the sidewalk, collect the balance of $375 and leave. WHAT COMPANY DOES THAT!! I suggest to you ALL DO NOT USE THIS MOVING COMPANY. It was a horror movie come to life for me. The communication was poor, the lack of customer satisfaction was poor, no form of taking responsibility. OH and one time I called and spoke to a rep and she hung up on me as I was talking… Rude Reps. FYI, the lost my headboard, box spring, 2 carry on suitcases and broke numerous dishes and glassware. I have filed a claim and now it will take them 12 weeks (4 months) just to investigate… SMDH. DO NOT USE THIS COMPANY AT ALL. STAY FAR AWAY!!

Move size: 2 Bedroom Home Service cost: $2250

We found American Eagle online on a customer review forum. After seeing all the positive feedback from recent moves we figured we would give them a shot. I called the company directly and worked closely with my sales representative. I walked through my home and called off the items I would be taking. They entered it into thier system and emailed me my quote in writing. The price was well in line with our budget and I was pleased with the level of service and decided to reserve our move with them. Everything went incredibly smooth. We had the boxes packed beforehand so when the movers showed up all they had to do was load the truck and head out for our new home. They guided us through this process and made sure we understood our estimate and felt comfortabld and confident with the company and we did. Hard working and honest and I’m a happy customer.

Move size: 4 Bedroom Home Service cost: $5865

The FIVE star reviews are FAKE. Look at the responses - they are all canned responses.
THIS COMPANY IS NOT LICENSED WITH THE DEPT. OF TRANSPORTATION. YOU WILL GET SCAMMED.
We've had our life's possessions stolen by this company. We call the company and they hang up on us. They won't give you their actual location of where their business is - what kind of business is that.
We live on social security and have had all our possessions stolen. You will REGRET your decision if you use this company.

Move size: 1 Bedroom Home Service cost: $4000

This process was hands down quality work. The phone calls were not overwhelming and very informative. When we made a choice to use American Eagle, we didn’t feel pressured. Very happy and felt great as our knowledge widened. Moving days were both easy and clear cut. The time came to pay and they gave us a discount because my Father was a Purple Heart recipient in World War Two. I am thrilled and very satisfied with this company. I will always recommend using American Eagle. Thank you all for the discount and hitch was a real tear jerker and thank you for the hard work and dedication to perfection.

Move size: 4+ Bedroom Home Service cost: $16035

American Eagle called me after I made a request for prices on my move I had last month. I apologize to them for not doing this sooner but I’ve been very busy in my new home. I decided to work with them mostly because I liked the way they handled them self. Everybody was very helpful and patient with me being this is my first time using a full service mover. The first couple phone calls we got a lot of the basics on paper. We then began putting my list together. I reviewed it a few times before making my deposit. I was confident they would get the job done right and they did. When they showed up for pickup I had all my smaller boxes ready. The contract I agreed on they honored and no adjustments weee made. Overall it was a great move. I’m happy I gave them my business and I’d be happy to again if needed in the future.

Move size: 3 Bedroom Home Service cost: $4600