American Eagle Moving Company

Moving across country stressful, thankfully I came across American eagle moving. I have a lot of sentimental items, and they took the time to create several items for me, they wrapped all of my other furniture. My reservation specialist took the time to listen to me explain these items to them, went over every aspect of the move, how was going to go from start to finish. I lived in a hard to access neighborhood, and I had additional pick up from the storage unit. They made it incredibly easy, as they offered a shuttle service and three additional pick up. Upon move day the movers came in with all of the proper material, made each crate on the spot. I have never been more satisfied with any service that I have ever purchased. The only gray area that I have is the movers were an hour so late upon pick up, but that’s to be expected, as when they got here they really did great work. In the end I would absolutely recommend American Eagle to any friends and family. In the end I couldn’t expect A better first move.

Move size: 3 Bedroom Home Service cost: $6000

Interstate move from Michigan to Nevada
This company is a SCAM!! They give you a low bid so you will use them and after they have your items in their possession they send you a quote that triples the amount and threaten you to pay them. My bill went from $3375.00 to $9200.00 After they have your items for a week or so they will threaten to auction because they tripled your price. DO NOT USE THEM!! They continually change their name as well. They have only been accredited with the BBB Since 9/2017 but they have been in business fro 20 years, something doesn't sound right. They refuse to make things right when they send you quotes at lower prices. Their documents are never correct, they will not include you on any settlement agreement it is only what benefits them and the company. Everyone you talk to is a manager but they can never tell you the same story 2 times or follow through with has been said by them. They are out to ROB YOU!!

Check out their other name AMERICAN EAGLE MOVING.

Move size: 2 Bedroom Home Service cost: $9261

Do not use this moving company. First, we were given a quote and told on a recorded line and in writing that if we didn’t use the full amount of quoted space, we would get a reduction of $7 per cubic foot we didn’t use. So we gave away a lot of our stuff to family and charity. We also threw away a lot so that we wouldn’t be paying to move it. Turns out they decided not to honor this. Second, they told me that they have their own trucks and drivers and do not contract out the move. Ha! Another lie.
Then we got close to the actual moving date. We had it set up for a Saturday, knowing the back-up date would be Sunday. I was told we’d get a call the day before to confirm by the person who called a week ahead of time to confirm dates and she swore up and down it would happen on Saturday. So Friday before the move we wait for a call from the company. Finally after waiting until almost closing time, we call them to find out when they will arrive. They advise it will be on Sunday (not Saturday) between 9 and 11. Fine, we understand things are sometimes out of your control. So Sunday rolls around and where is the moving company? Finally around 2pm we get a call from the driver (not the moving company) that they are in Chicago and will be at our house on Monday around 10am.
So Monday morning, movers show up and this is when we find out they will not honor the promise made in writing and on the recorded line that we would get money off our quote for space not needed. We have to go along with it because they made me give a non-refundable 35% deposit up front to book our move. The movers were great and did a good job. It wasn’t their fault the moving company lied and broke their promises.
We were then told our stuff would arrive in our new place in 10-14 days at the most. We didn’t actually receive our items until 31 days had passed. Meanwhile during all this time, the moving company wouldn’t return my phone calls, didn’t answer their phones most of the time and when I did get someone on the line it was always oh, um, we should have your stuff to you in 3-5 days.
Finally, we get a call from the driver (again not the moving company, but another third party company) and they will deliver our household items and furniture 31 days after it had all been picked up. They did a great job but many of the boxes were ripped, dented, smashed or damaged beyond normal wear and tear. We were supposed to get claim forms at delivery but since it wasn’t the actual moving company they didn’t have them.
Still no call from the moving company to check in and make sure we don’t have any issues or need a claim form. They obviously don't care and once they have your money, you are screwed.

Move size: 4 Bedroom Home Service cost: $8000

Do NOT use this company. I would give them a ZERO if it were an option. In April 2018, I contracted with this company to move the possessions of my daughter from WI to Las Vegas, NV. I was told delivery would be 7-21 business days with normal being 7-10. I paid 1/3 down and 1/3 at pick up with 1/3 due on delivery. I was told unless we “doubled the load,” the price quoted would stand. However, when we added items, they doubled the price. It was either pay or lose the deposit. So I paid. Her load was picked up on May 23…over 6 hours late. I asked the driver (Osnid G) if he would be driving it all the way to LV. He assured me he would and said he would be on the road by May 26 and would see us in Vegas in “about a week.” When there was no contact by May 31, I called the customer service line and asked when the load would arrive. I was told the load was in a warehouse in Chicago, waiting for a crew to be assigned to pick it up and drive it across country. In the next week, I called several times and was told there was no estimate of when the load would arrive…that it was still sitting in Chicago. I asked Derek in customer service to speak to his supervisor and was told he had no supervisor. I emailed their ‘support’ address with no reply. I emailed the employee, Troy Matthews, who sold me the contract, with no reply. Eventually, I called so many times they would send my call right to voice mail and then never call me back. They did accept calls from my duaghter’s number since she was being careful not to be angry or pressure them. But it was always a different story. “A crew has been assigned but they haven’t shown up. The load is on the board but hasn’t been picked up. There are three loads to Arizona and it will go with them but there is no timeframe.” At one point she was told the load was still in Wisconsin but no one would tell us exactly where her load was. On July 9, I filed a complaint with the Better Business Bureau. On July 17, my daughter was told the load was enroute and would likely be delivered by the end of the week. When it didn’t arrive, she was told she should have it in another 3-4 days, but dispatch “didn’t know” exactly where the truck was. She was told she would get a call from the driver when he was 72 hours out and again when he was 24 hours out. When I called the DOT complaint line on July 24, I was told American Eagle Moving had been “out of service” since July 12! I was told they may have sub-contracted the load to another company. On July 25, NINE WEEKS AFTER PICK UP, she got a call from Mayflower Moving that they were 10 minutes away! The truck was not able to park just outside the condo building, so they demanded another $900 to carry the items to the condo. It was pay or not get her items. So in addition to having to pay the last 1/3 of a contract totally broken by American Eagle, I had to pay $900 to get them to unload. The whole experience was a nightmare.

Move size: Partial Move Service cost: $4500