Alpha & Omega Moving and Storage

I gotta say WOW!! That’s how I felt when our move was finished. My husband and I were beyond happy with the job that A&O did for us. From the moment the team arrived, they were considerate, polite and professional and worked so hard for over 9 hours straight until the job was complete. We would highly recommend using this company and the team of Omar (Foreman),and his crew. They were each amazing and extremely dedicated to their work. They didn’t let us lift a single thing and were so careful with all of our belongings. They helped us reassemble the furniture back and let us use them tools to hang pictures and blinds. They also had such great attitudes even into their 9th hour of lifting and moving! We will be requesting them again when and if we move again. Thank you for employing such dedicated and hardworking employees!

Service cost: $2000

First and most important, the price stayed exactly as quoted. Happy about that. However.. The A&O quotes and sales people emphasize that they are not brokers. They are. I asked repeatedly as I did not want to get involved in a multiple company dispute if something arrived damaged. Over and over, I was told that only A&O would handle and transport my belongings. Just as I feared, my stuff was delivered by two regular contractors who did not work for A&O; in the driver's hands = shipping documents from at least 10 different moving companies.."which company is yours with?" One woman, one man. I have no problem with women doing anything. But, I had to help move two loads of other people's stuff to get to mine as the woman was unable to help much. Was not pleased about that. I was also very disturbed how things were stacked in the truck. They do not, at all, care about anything marked 'this side up'. My $2,000 TV was laying flat with other boxes on top of it. Although it turned out to be OK, I was very angry about that. Despite all that, the drivers were fairly nice and respectful. Biggest complaint.. My mattress (only 6 months old) was squeezed in the center when they wrapped it. I mean squeezed A LOT. I voiced my concern and was told that it was only to protect it until they got to their warehouse where they would take more care in wrapping it. They did nothing and now it will not go back to its original shape. I will be making a claim for that. Thank god I paid for the insurance..we'll see what a nightmare it is to get any money for it. I'll probably never get a dime for it.  Two days after my things were delivered, the driver (male) called and attempted to trick me into believing my TV wasn't actually mine. Apparently he thought I was dumb enough to ship my TV to another customer. He said, "you had a 42" TV". I told him I found that interesting because a) I own it, b) I bought it only 8 months ago, c) I'm pretty sure I'm more familiar with my belongings than you are, d) I'm not paying for someone's TV that you lost, and e) its a 55" Samsung, not a 42" Insignia piece of crap. He was quite rude but I will admit, I was being a smart [EDIT]. I simply do not like being treated like an idiot and people attempting to make me pay for their mistakes. The saleswoman, Meesha, was responsive. Dishonest, but she was willing to answer all my questions and so forth. Simply put, wrap your own stuff. Do not believe that they are not brokers Because that's exactly what they are. Hope and pray that your stuff arrives in decent condition.  Overall, I'd give them a C. That's only because they didn't change the quoted price once it arrived. I don't think I'd use them again but I'm willing to bet that all these companies are the same.

Service cost: $1000

THESE GUYS ARE TERRIBLE. My TV arrived shattered and my bedframe is missing two pieces so it's now worthless. My mattress arrived filthy and covered in black stains. My box sprin is also covered in black stains. Both sides of both dressers were kicked in. One dresser has a huge scratch on the top and the second had a drawer pushed through so it's now unusable.  To top it off, they charged me an additional $250 from the original quote and wouldn't drop off my stuff and return my calls until I left a message saying I would pay the extra money. It was an awful experience.  If you find yourself talking to Phillip Cohen, expect to have him scam you. I can't emphasize enough how terrible these people are. Not just bad movers, terrible people.

Service cost: $1325

I wrote this email to explain everything that happened. I am VERY Dissapointed with everything. I feel decived, ripped off, and jerked around. I will never deal with these people ever again. Make sure you ask questions because they like to not disclose information until it is too late! MOVER BEWARE!                                                                         "To Whom It May Concern:                                               Let me first start off by saying I am not an experienced mover. In fact, I am quite a novice. When I decided to move back to Las Vegas, Nevada from Sunny Southern California it was a big deal for me. Having heard friend’s stories of moving themselves with a “u-haul’ (never anything good), I decided that hiring movers would be the way to go. Knowing that I would have professionals moving me from one place to another insured and I wouldn't have to worry about anything getting damaged or inconveniencing any of my friends.   I went online to get a quote and within 24 hours I had 8 moving companies contacting me for my business. “This was pretty easy,” I thought to myself. I got several quotes, most within 50 dollars of each other. What it came down to was who made me feel the most comfortable with entrusting my personal belongings and who could make moving my life from one point to another the easiest.   With that being said, Meesha contacted me from Alpha & Omega Moving and Storage.  At first she was a really nice person who had answers to the few questions I had. All I was concerned with was getting my belongings there in one piece, as easy as possible. Since it was a month in advance and only one room of stuff, I figured it was going to be super easy from start to finish.   She asked me questions about what kind of belonging I had and took my inventory. It seemed very simple and I was so glad about that. I only called in once to change the inventory since I decided to leave the dressers and night stands behind. I then had my final estimate. The price was very reasonable and I was expecting just that. It was all around $1000.00 dollars and that was in my budget.   The weeks past and my move came sooner then I thought. It was less than a week before my move and I had yet to hear from the moving company about the pick up time on the 15th of October. I figured it would be sometime early in the morning. I did not really have a clue because no one had called to tell me otherwise. I planed my moving day accordingly to the information I had, which was none, thinking that I could arrive at my destination and prepare for the movers to drop my stuff off and do some stuff for my work since I was transferring job locations.   Sunday, October 12th rolled around and I emailed Meesha requesting information as to when the movers would be there to pick me up. Monday, October 13th came by and I heard nothing. So I waited until Tuesday October 14th and wrote another email early in the morning. I had still heard nothing back from the moving company. No one called me to set up a time or confirm anything. I then called the office around 2:30 pm and someone answered. I asked for Meesha and she was not available. I asked if I could speak to someone in regards to my pick up time for tomorrows pick up. In my mind, it was less that 24 hours to my pick up day and I had not heard anything. I was kind of panicking, were the movers going to show up or not?   I ended up being transferred to some guy named Phil in scheduling. I spoke with him and asked when my pick up time was going to be. He didn't seem to know what I was talking about, he put me on hold for about 5 minutes and came back on the phone to tell me that the movers would be there sometimes between 1 and 4pm.   To my dismay and shock I was a bit taken back. I was thinking that I would get to pick a time, since I did pick the date. I told Phil that the time he gave me did not work at all. I have engagements around that time later in the day to fill out paper work for my work transfer. He said that was the only time that was available. I asked him why I was not able to pick a time and he simply stated that they do not do that and that they call a day in advance and tell them what time to be expecting the movers. I thought to myself, even the cable company gives me options.   I told him that it was actually less than a day before the movers called and because no one called me back to explain this to me I was not okay with this pick up time. He then proceeded to talk over me to try to explain how they do things and that I should have planned ahead to not do anything on a moving day. I was totally taken off guard. I have a person who is telling me how I should run my life and also being rude by talking over me. I became frustrated with the whole situation.   Why am I speaking to someone who is talking to me like I am some sort of idiot, speaking down to me and over me, telling me how I should plan my day. Like I said before, I am a novice at moving, but I do know how to take direction and I do understand how timing works.   However, what I do not understand is why is this guy speaking to me like this. Things escalated and we began talking over each other, me requesting to speak to a manager and him telling me that there is no one there to speak to. Furthermore, in his overbearingly rude tone, he said we could just cancel the order and have the movers not come. I do not know what kind of business turns away business, but I was completely done with the conversation. I asked to be transferred to customer service and Phil did just that.   I spoke to the receptionist and asked if Meesha was available. She transferred me to her line and it went to voicemail. I was so upset at this moment. No one in authority is there to help me and my move is tomorrow. I was disrespected as a customer and threatened with having the movers cancelled. Thoughts came to mind: “What if they cancel on me?”, “Where am I going to find movers in less than 24 hours?”, “How am I going to get my stuff there?”.   My other line started to ring and it ended up being Meesha. I figured talking with her would enable me to fix everything. I told her what was going on and she said “well that's just how it works, we call you a day in advance with a time and you wait there for us”. I then asked her why she had not returned my email, she told me she got my email and told me that someone was going to call me later that day to give me a time. I said to her, no one ever did, I had to call them.   I told her that I had engagements and meetings to attend and I have been trying to get a hold of them since Sunday. She said that they were not open on Columbus Day and no one could get back to me.   In my experience, most professional companies have auto-generated emails for when people are out of the office on holiday or vacation. There was no auto-generated email so I had no clue. All I knew is that my move was around the corner and no one was calling me back. Further more, when I was told about a moving time, I was not given any options to a moving time that would be convenient for me. On top of it all, Meesha and Phil kept telling me that they tell people a day in advance… but no one called me, I had to call and it was actually less than 24 hours then the allotted time they told me.   After words were exchanged with Meesha; her telling me that I was stressed and calling them to take it out on all of them, that this is how it works and I should know this, I’m the only problem she has ever had in her 5 years of working there. I was done. I was done arguing and completely disappointed with this whole transaction. I have never been disrespected like this when dealing with a business that is in the business of helping other people out.   In my mind I hired a company that did not care about my time or even moving me. I was told I would be cancelled on, I was told I was stressed and rude and also made to feel like I was stupid. I hired a company that did not have my best interest in mind or could care less about how I got to my final destination. I am paying someone to move me that have no idea on how to deal with a customer.   I hung up the phone wishing I had never picked Alpha & Omega as my moving company of choice. For goodness sake, I had 8 other options. All Meesha cared about was closing the sale; she didn't care about my move or the fact that I was moving my entire life from one state to another. Phil didn't care if I had anything planned that day. The entire company, to me, didn't give a damn about my life. They just wanted my money.   I waited until my moving day. The movers called me around 1:30pm and said they would be there within an hour. They got there, introduced themselves and were very polite. I have to say the foreman’s name was Richard. He sat me down and we went over moving paper work.   This is where is gets tricky for me. With the estimate I was given and the belongings listen in inventory I was set on a price and told by Meesha that this was indeed the price. I was expecting to pay $1020.00. In my mind that was a killer deal, maybe the customer service is just terrible, but the pricing was great!   After Richard and I went over paperwork he told me I am going to need to pay an additional 140.00 dollars to wrap my TV and my mirror. I was shocked, why am I paying more money then what I was told? Why wasn't this included in my estimate? Why didn't Meesha include in the quote packing materials on my listed inventory? I told her I had these items, why didn't she tell me? Why are there hidden fees all of a sudden? Furthermore, why wasn't this sheet (Packing materials order form) with added prices of packaging and supplies included in any paper work emailed to me so that I was aware of what would be what and how much extra I could possibly pay.   I was beyond done. Why did I pick this company to move me? My move is already starting off terribly, is this how my beginning is going to be in Las Vegas?   Let me say that I am a reasonable person. If I am told something from the get go, I go with it all. If I am told something is a certain price, I expect it to be that price. You guys include all these fees in the initial estimate: The cost, weight, price per cubic foot. Why can't the person who is giving me the estimate give me a proper estimate with all the information I provided them with. It is sneaky and shady. Hiding stuff like this is wrong.   I paid everything with a very bad feeling in my stomach. Alpha & Omega has been terrible since I’ve spoken with them. I have experienced terrible customer service, they are not honest about there pricing since they have hidden fees and do not include it with the original contact of what you are paying for.   The next day, October 16th, I was called by the movers around 2 pm and was told that they were on their way, they do not have a time for me but they are on their way and would call me back. So from 2pm to when ever I have to wait around the house. They called again around 4pm and told me they would be there at 7pm. They ended up showing up at 7:30 pm in the evening. It was dark out and I had been waiting around the house all day.   The movers were again very friendly and professional. They loaded everything in the house and assembled my bed. However, today, October 17th, I looked at my bed since it was light out. They scratched the metal frame and its now chipping. I know this was Alpha & Omegas fault because when I bought the bed from Plummers Furniture it was in the box and assembled at my house.   This was the last straw. I was given a hard time about a moving time, I was lied to about an estimate with hidden fees that were not disclosed in any documents provided to me and my property was damaged. I am writing to see what you guys have to say for yourself. I am beyond disappointed and honestly wish I had never chosen this company to move my life from one place to another. I expect you all at Alpah & Omega and do the right thing to make this better.   A Very Disappointed Customer,   Jared  Edwards"  .

Service cost: $1160

The movers picked up my items on August 25 and as of today (September 19), they have failed to deliver them. I couldn't even get them to call me back until I had filed a complaint with the Better Business Bureau and the Department of Transportation. When they finally called me back they said they have until September 30 to deliver my stuff and that since they picked it up four weeks ago it has been sitting in a warehouse in California. Do not use these guys. They don't even try. If I had not filed a complaint they would not even have responded to my multiple phone calls and emails.

Service cost: $3782

VERY DISAPPOINTED AND FRUSTRATED..
Found their staffs to be VERY RUDE, ARROGANT and non-cooperative. After delivery address was provided (within a week of pick-up date), it took 20 days to deliver (that too after several phone-calls and follow-ups). while making the booking the lady over phone (DEE BLAKE) said that Washington is their "home-state" and they will deliver within 4-5 days after delivery address is provided, but YES, it took 20 days.. Every time I called-up to follow-up, the person on phone (PHILIP) asked me to read the contract which says delivery will be done within 21 days.
So, a word of caution IF anyone is willing to hire them (or may be any other moving company) - PLEASE READ THE CONTRACT CAREFULLY LINE-BY-LINE and DO NOT GO BY WHAT OPERATOR SAYS over phone. DEE BALKE, in my case, was "extra" sweet over phone and told all I wanted to hear about the move(i.e. it will be very fast, will be taken care without any issues etc etc), but in reality things are different. (in fact - I would recommend DO NOT HIRE THESE GUYS - THEY ARE THUGS)
On delivery, noticed that ONE BOX WAS MISSING(contained my son's X-box one with extra controllers, games, kinnect and few other items), DINING TABLE could not be assembled as they had LOST the screws, SOFA (newly bought) was DAMAGED and despite bringing this to delivery person's notice, he did not care and left with RUDE and ARROGANT remarks WITHOUT taking my signatures or verifying the number of items. I just filed a claim-complaint and hoping to hear back from them (with the experience I had, this is very unlikely)

Their estimates are UNREALISTIC. I ended-up paying1 1/2 times more than what was estimated. During pick-up there were lots of issues with the pick-up man and interestingly, you cannot cancel the pick-up as they've already charged 15% from your card. If u cancel, this amount is Forfeited. During delivery, the delivery man will not start unloading UNLESS u pay the balance amount. Once u pay the amount, then they will start finding ways and means to get extra money by saying the truck woudnt fit here so u need to pay extra, the distance to carry is more than 75ft so there's an extra charge etc. etc..

MY SINCERE ADVISE - PLEASE DO NOT HIRE THESE GUYS FOR ANY OF YOUR NEEDS..

I wish someone from legal department notices these comments/feedbacks and takes some action against these "un-professionals" causing so much of agony and pain to fellow-citizens..

Service cost: $2500

This is an unethical company. Just read the reviews on Yelp and they are all negative. They call you constantly to get your business, but if you have problems, they don't answer the phone or return emails. They quoted me much lower on the estimate and I gave them an exact account of all my belongings. They raised the price over $1,000 on a one bedroom move that I have done many times for much lower. 
They picked up my belongings on 7/28/15. The movers were late and smelled like marajuana. They had tried the day before to pick up my belongings over the course of 2 days instead of one to save them time. It's only a one bedroom apartment. 
They told me over and over that my belongings would be in North Carolina very fast because I was on their usual "route". I called over and over to see where my stuff was and they kept saying it was in their storage facility in North Carolina, but they were backed up and busy so I had to wait for a truck. I got a call from another moving company on 9/23/15 (over 2 months later) that they were now bringing my things from Los Angeles and it had been there the whole time. They kept my things in California, lied about it, and then passed off the job to another company because they over booked. 
I have moved many times and this was the worst, most stressful move I have ever had. The sales rep (Jaymee) blocked my emails (they all came back to me) and never returned my many calls. When I finally got a hold of Phil, the transportation supervisor, to file a complaint, he yelled at me and hung up on me. It was the rudest behavior from a moving company I have ever witnessed. 
 
 
 
 
 .

Service cost: $3300

It's been 3 weeks since they've delivered to my final home. They delivered the wrong bed. My box spring and mattress is still no where to be found. I've called everybody I can, still getting the run around.

They never call you back. They tell you they'll call you a couple days in advance - maybe 12 hours, and it's not 'dispatch' but the actual driver - the final one could barely be understood.

I'll be contacting the BBB, posting everywhere I can about how terrible this company is.

Service cost: $2800

DO NOT!! Hire this so called company!! They quoted me a price at $1,400. After they so called loaded there truck, it was now $29,000. And I needed to help them load the truck because it was getting to get late. 11:00 P.M. I needed to leave that next day so I had no choice. When the truck finally got to my new address, my 1700 cc yamaha had a dent in the rear fender. Of course they stated it was there before it was loaded. BULL !! They also lost 2 of my large boxes which had important papers,computor, T.V. and good clothes. I did let them know about the boxes and contents. They stated it was on another truck and would be delivered soon. 7 phone calls and 1 year later I DID NOT receive a thing. They kept denying everthing. THEY ARE A SCAM!! Please, for your peace of mind,Hire someone else.

Service cost: $29000