Allied Van Lines

I chose Allied Movers since they are a well known company and I was a moving coordinator for an office move a few years back and we used Allied so I thought, this should be a good choice. I am very upset that my items from GA to CA were damaged and actually had missing pieces to furniture that were completely lost. I had 10 boxes that looked as if they were thrown around and had been smashed and partially opened. What is worse is that these items are personal and belonged to my mom who passed away in March. I am moving them to my house to make a guest room with her things just to honor her and her memory. I am currently working with the claims department and have had to keep emailing and calling to get results. The person handling my claim is very prompt in responding and I am hoping for everything to be repaired and my mom's antique pieces to be fully restored. I will keep you updated..

Service cost: $3000

We were impressed with the professionalism of both the agent and driver.  Steve (the agent) gave us an accurate and reasonable quote.  He was very professional and honest. Bruce, our driver, showed up at our house on time, with plenty of help.  They were careful and concientious while loading our household. Our goods were delivered within the time frame quoted, and again Bruce was on time with the delivery of our household. Bruce was very professional and personable.  He explained every step, and communicated with us often during the trip.  Overall, we were very pleased with this moving experience, and the people involved.

Service cost: $7300

Do not use this company. This was the worst experience I've ever had with a business or a person. They lied about every aspect of their moving process. They ended up charging us for 20 rolls of tape because no on advised us to have an extra 20 rolls of tape for pick up. They told us it would take 4 days to have our items it has been 14 days and still no stuff. They didn't inform us of the process of shipping and explain the process in detail. Never again will I use movers or this company. Do yourself a favor a don't use them!!

Service cost: $2000

It was a mistake going with Allied from the start. I went with them because they promised they would deliver on one of the few days I had open with my new job. After they loaded everything from my house I received an email telling me they would be arriving later than promised. When they unloaded the it was a rainy day. They did not have anything to put on the floors so they tracked mud all over my carpet. They also ended up breaking two dressers, a headboard, and a bed frame. The entire process was bad and the service representative I worked with was rude.

Service cost: $6300

I was referred to Allied Vans from a patient of mine for my upcoming cross country move for both my home and business. The individual who came to do my estimate was incredibly friendly, helpful, and professional. I felt as if I were in very good hands. Couldn't have been more wrong. My supposed coordinator for my move quit or was fired so I had and still have no contact person. The movers were not updated about my delivery address. I paid to have my bed taken apart and packed and they LOST the parts in the move. It is 2 weeks later and I am still sleeping on my mattress on the floor with my bed in pieces and no way to remedy the situation. 3 of my beautiful larger pieces of furniture from west elm were damaged in the move. No one took the time to hear out my frustrations, merely transferred me from one person to the next. I did file a claim and they did email me to inform me someone would be in contact to make an estimate on coverage, a week later and no contact has been made. I paid $6500 for this move, and this unprofessional service could not have been worse. Find a different moving company!

Service cost: $6500

Worst experience of my family's life. Allied employees were disrespectful, careless, and did not care about our things.
We asked them to cover our staircase to avoid damage, and they refused, insisting that "they've done this before". The very first item they brought downstairs, they didn't tape the drawers shut, one flew open and fell over the banister, crashing on the floor below. Our staircase and that item were damaged.
They were completely disrespectful toward our home and privacy. They went into our kitchen and helped themselves to drinks, never asking for permission. They left our bathrooms a mess. It will take us days to clean up after them and have the house reasonably presentable for the new homeowners.
When we told the movers that a certain piece of furniture came apart to be transported, they ignored us and insisted they couldn't move the piece, telling us "we should have sold it". We had to literally show them how to do their jobs, dismantle the item, and do the work ourselves.
The truck came late and it took over 10 hours for them to do their job. They ignored our "FRAGILE" signs on our boxes and dumped them under heavy items. They banged into our walls and left dents.
I can't help but feel insulted by this whole experience. NEVER work with this company.

Service cost: $12500

Allied Van Lines is just plain crooked. I signed on the dotted line for a "not to exceed" guaranteed price. When they delivered my belongings, they demanded nearly $2000 MORE, saying they would not release my possessions unless the total new amount was paid. Their contractors they source to do the move - a total joke. They loaded hand trucks so high that they couldn't see over them, repeatedly slammed into stacks they couldn't see to avoid, causing boxes to tumble and more items to break. Items that were wrapped at the time of pickup were unwrapped at the warehouse with severe damage ensuing, resulting in over $10000 worth of items ruined. Their so-called insurance? They cut me a check for just over $500. Total criminals.

Move size: 4+ Bedroom Home Service cost: $8000

USE ALLIED AT YOUR OWN RISK, they lost or stole 2 of our items, PLAYSTATION 4 AND THE ORIGINAL NINTENDO 1988 CONSOL STILL IN THE BOX, Damaged our new samsung dryer and an antique drawer, 5 boxes with fragile wrtitten were damaged also.
We moved from south carolina to Pensylvania and hired these guys, which was the biggest mistake we have ever made.
They were super friendly when giving me a quote and taking my money but when things got delivered and I complained about the missing items and damaged goods, they just kept passing me from one dept to another, Spoke to a lady on their claims dept named Cindy who wouldn't listen to a word I had to say on the first call and just kept telling me to fill out the claims report when all I wanted to do was explain what had happened with our items and if she could verbally give me more information, but no she did not want to talk and I swear to god even said if you are not happy you can file a complaint with the Police. I mean what!!
I was furious inside but stayed calm on the call as im not a confrontaional person. I wanted her to tell me the process of how they can find my things not fob me off like she was trying to do and tell me we have the right to take upto 90 days to look into your claim and tell me we would write to you not call you.. lol.. I couldn't believe it but obviously couldn't do anything either so I said ok. After a month and half,
They refused any claim on the missing items as they put it was not on the list they made. Please note they Loaded the truck with hundereds of item from our house, once the truck is loaded the driver comes to you and asks you to sign the sheet confirming everything was loaded. Now what I see on the sheet is total jargon some items like sofas, washer dryer like big items were clearly there and the number of boxes, so I looked and signed it, not knowing they did not actually write playstation and nintendo, I assumed as it was in the box they just wrote box like they did with many other electronic items. Example Kureg didn't say kureg on the sheet, airpurifier etc, it just said box, but we got those and surprisingly not the the game consols. lol. If that is not delibrate theft please tell me what is.
Percentage of yourself puts alot of trust in the comapny so you also assume they cannot get lost or stolen lol how mistaken was I.
We consider ourselves good and honest people and wouldn't just a make a claim for the hell of it. We tipped the 3 pick up drivers 100 dollars cash and gave them 4 bottles of alcohol worth over a 100 dollars and also gave the drop off driver 120 tip, so this claim wasn't just about the money. These were our things which we put 100% trust on this company to deliver back to us and it make's your blood boil when anyone steals from you like they did.
This was the first time we used a moving company and learnt alot, and learnt that you should just pay a little more and use a more reputable company than one that steals your goods and won't help you when something they did goes wrong.
I would never write a negative review if I wasn't happy with just the service, but when someone steals from you, you bet I will go all out to make sure this doesn't happen to no one else and that they should avoid these pirates at all cost. Absloute disgraceful Company.

Move size: 1 Bedroom Home Service cost: $2500