Coleman American Moving

Where to begin? We moved from SC to VA. The movers showed up when they were supposed to, just to lull us into a false sense of security. They gave us a six day delivery window. We heard nothing during that time (common theme). So I called them on day 5/6. And to my surprise, our belongings had not even left SC. And even better, they couldn't tell me when they would arrive. After 5 days of radio silence, we found out our belongings would be delivered 10 days late. They told us to buy what we needed to get by, and they'd reimburse us. Another lie. Our belongings arrived with many boxes damaged, our antique dining room set damaged, and all of the hardware for all of our beds and dining tables missing. Their reply is the picture of indifference. RUN, DONT WALK AWAY FROM THIS COMPANY!!

Move size: 3 Bedroom Home Service cost: $9800

I helped my mom move from TX to MI. She needed a lot of help, and felt more confident in Coleman America as they sent a person out to assess the amount of goods and give price quote. The price was higher than what we received from others that we just called or did an on-line form, but I think it was better the person saw the stuff. The packers and loaders came one time and did a good job--our one complaint was they threw literally everything not nailed down into a box, but I suppose that is their job. The delivery came on the first day on the window, which was good, and Richard (the driver) was very courteous and helpful. The initial unloading team, however, walked off the job after a couple of hours--one guy (Gary) got mad at Richard, they began yelling at each other, and Gary threatened Richard with violence.. Very unpleasant. A new team came a couple of hours later and the unpacking was done pretty efficiently.
Except for this last problem, I would say that the move went about as well as we could have hoped. Packing and loading took two full days, but my mom has a lot of stuff.

Move size: 3 Bedroom Home Service cost: $10200

WORST MOVING COMPANY EVER. USE AT YOUR OWN RISK. BE PREPARED TO DEAL WITH A COMPLETELY INCOMPETENT MOVERS, MOVING COORDINATERS AND MANAGERS. DO NOT MAKE THE SAME MISTAKE AS ME USE ANOTHER COMPANY!!!!

DETAILS:

06/11/2024 Pickup date of all requested inventory:

• Driver called @ 8:44 am eastern time stating the truck would arrive @ 9:10 am eastern time.

• NOTE: When the movers arrived, they did not have the appropriate equipment:

o They did not have any tools to disassemble the furniture. So I had to provide them the tools, even though I am the client and I am the one moving.

o They also did not have enough blanket and wrapping materials for the furniture so the inexperienced mover who was the driver went back to the Coleman office and that trip took roughly about 2 hours.

• The truck arrived @ 9:05am eastern time to begin loading the furniture .

o NOTE: There were two delivery points as agreed upon.

• One mover (the driver. The driver’s name was Terica.) was experienced and the other was not. The inexperienced mover was completely lost and spent several hours doing inventory as she did not know what to do and her colleague had to explain everything to her multiple times and she still could not comprehend what he was saying.

• While the experienced mover packed and wrapped items. The inexperienced mover was trying to figure out what to do. The experience mover overwrapped and some of the items and time could have been saved with less wrapping.

• I made two calls to Lydia Coleman (The moving Coordinator) starting @ 3:53 pm and then again @ 4:49 pm complaining about the pace of the movers and that they needed additional help. She never ever called me back with any updates. Lydia, the moving coordinators knew nothing about the movers who were sent to load the truck. I never ever heard from Lydia again that day who is the moving coordinator to confirm the following (The questions that keeps coming to my mind as client, what was the moving coordinator doing? Did she actually serve any value or purpose throughout this moving process?):

 Did the additional help show up?

• Additional assistance finally arrived around 5:30pm eastern time in the form of the Operations Manager, Joe, who got the movers to work faster. Joe realized that the movers should have been completed by now. Joe told the movers the way they were packing the truck through the side door was incorrect. Joe had to instruct the experienced mover how to park the truck so that they could be move efficient in loading the truck.

Joe realized additional help was needed, so he called Tony, the dispatch manager to come and help.

• The move was so inadequately planned for even though Coleman was provided with the inventory list prior to the move., that they had to leave all the ramps and pallets in my garage to be picked up the next day because they did not bring the right size van.

• By the time the movers left and the loading was completed, it was 7:51pm.

• So the movers arrived @ 9:05am eastern time and left 7:51pm eastern and that means the entire move took 10 hours and 46 minutes. When they finally left, Tony and the driver (experienced mover) finally admitted, that they needed to send additional experienced resources when she is working. Tony admitted, that he did not send enough resources on this job. This was a conversation he had with the driver (inexperienced mover) in the drive way.

• Joe the operations manager mentioned that because they bought the truck with too many ramps and palettes, those had to be left behind and picked up the next day on 06/12. This was a result of the this company not knowing what is the proper tools, resources and materials to the move. The next day when the same driver (Terica) arrived to pick up the ramps. She met in an accident out of the sub division.) She finally was able to pick up the ramps. My point here is that as a client I was beyond more than obliging and the moving company did not reciprocate by sending an experienced movers, provide appropriate resourcing, supervision, tools and materials for the move.

• This extremely dissatisfied moving experience provided by moving company made a very stressful process of moving my elderly mom even more stressful. I don’t believe it should have come to this had the moving company provided the correct amount of experienced human resources, tools, materials, etc. The moving company chose to let an experienced driver who has admitted that this is her first move lead the move and as a client we should suffer for bad decision making by Coleman Allied. The experience was so bad that we do not want another coleman allied employee or van near our homes.

Move size: 3 Bedroom Home Service cost: $4616

We have moved 7 times in the past 10 years. Our move with Coleman-Allied was hands-down the worst experience we have ever had to endure. From packing to unloading, this was the single worst moving experience we have ever had and we plan to share our horrible experience with every person we know to prevent other families from experiencing the nightmare move this company provided.

While I don’t have time to outline each and every awful component of the move, below are a series of highlights.

-There is a major gap between the items salesperson, Jim Rhoades, said we needed to hire a third-party service for what the movers would actually pack or put together. My husband had to removed and pack 5 TVs at the 11th hour because of this miscommunication. Additionally, our $4,000 elliptical still sits in pieces because Jim said we didn’t need a third party service for that item but the movers couldn’t get it into our current basement and weren’t capable or willing to dissemble and reassemble the arms to get it in the appropriate space.

-Anna VanderWoude, our so-called moving coordinator, failed to do even her most basic job of direct billing my husband’s company, even though she was given the appropriate contact information WEEKS before the move. She called us THE DAY of the move, gave a weak apology and asked us to pay the full 13k fee. Anna said the movers wouldn’t begin to unload our possessions unless we put the fee on our personal credit card.

-The move took over 3 days because of insufficient planning. At 8pm on day 2 of the move, our driver realized that all of our items wouldn’t fit and said he would have to come back first thing in the morning with an additional truck. This caused me to miss both of my son’s end of the year class parties, their last event with their friends because I was waiting for the driver who didn’t arrive until after 10 am. From 8am-10am I collected over 65 spare flat pack boxes, 25 moving blankets, 5 packed boxes and a slew of tape, trash and others left strewn around my home.

-When our items were finally unloaded, they came in two shipments, two days apart. The crew was visibly scatter and verbally upset that the load had been unloaded in the warehouse and they were certain where multiple pieces were left. Jim Rhoades, had previously assured me that our items would NOT be unloaded from our trucks.

-The final day of the move was complete chaos. The hardware for the pool table was missing. My washing machine was visibly damaged and contained no knob. Hardware seemed to be missing from all furniture and I spent my entire day trying to track down poorly packed or missing hardware.

It has been over 3 weeks since the move and I still can’t wash my family’s laundry because my 2 year old washing machine is completely broken. My basement living room, which we’re using as a kitchen during a renovation, is unsafe and barely usable because of the unassembled pool table that takes up the majority of the space. We have over $7,000 in damaged, missing or stolen items. We have emailed, called and completed all necessary claims. NO ONE from the Nashville or corporate offices have emailed or called us about making the necessary repairs or to even utter an apology for the horrific service we received.

We are now pursuing legal action against the negligent company of Coleman-Allied. Please DO NOT use this company, as they are dishonest, unresponsive, and could care less about their customers.

Move size: 4+ Bedroom Home Service cost: $13000

Terrible! The movers were late, the sales person grossly underestimated my shipment weight which caused a large increase in price (9k lbs estimate, 14k lbs actual), this led to not being able to fit all our stuff on the truck (the overflow arrived a week after everything else), they damaged the house we left, and upon arrival found several broken items and nearly everything covered in filth. AND the process to get property damage repaired is beyond explanation. 3 weeks had past before I finally just paid out of my own pocket to have the wall in the house fixed. They offered no reimbursement and through all of this I was never once contacted by a manager even though I was told the manager was notified of the situation. Nothing the sales rep told me was going to happen did. It was all false promises. I even paid for the premium insurance and that was a huge waste. Of all the military moves I have done, this was the worst experience I have ever had moving. This company DOES NOT care about their clients.

Move size: 4 Bedroom Home Service cost: $8400

I and my wife used Coleman services to move from Texas to Maryland in May 2019.

All we can say is that we are very disappointed by the quality of service provided. Coleman was one of the most expensive moving companies we considered and we decided to go for it to avoid issues for which cheaper companies are generally known for. Sadly, the actual moving process was a disaster:

- The movers for the pickup showed up late, understaffed and unfit to the job: they just could not carry the boxes down the stairs (we lived on the 3rd floor) and I had to assist them, carrying myself about half of the boxes.

- They also did not bring enough wrapping material, ending up wrapping partly the furniture into paper, but promised that the furniture would get wrapped into moving blankets once they reached the warehouse and before departure to the destination.

- This was a lie since, at delivery, all furniture was wrapped in the exact same condition. Of course, most of them got damaged during transport.

- We could also have a look inside the truck and it looked like all boxes had just been tossed around, definitely not piled up the way they should. About half of the boxes were upside down (and I can confirm that they were loaded upright during the pickup). Some items contained in the boxes got damaged as well.

- Even worse, our furniture and boxes were mixed up with another delivery, which made the delivery a pain since I had to confirm, one by one, which furniture was mine and which was not. In the end, we were missing an item, which got brought back to us about 2 weeks later.

We complained to the customer service but were not interested to file a claim for damages since none of our pieces of furniture were of real value. Getting some money back for replacing the damaged parts are not worth it, taking into account the troubles of driving to the store to get the parts, unassembling the furniture, then reassembling it.
We asked for a partial refund that was denied without any discussion.
Oh well, lesson learned.

Move size: 2 Bedroom Home Service cost: $4123

Worst experience of my life. $26,000 to move our stuff across country. Broke or destroyed things like our poop table, washing machine, beds, clocks, every box labeled fragile looked like it was drug behind the truck the entire way. The unloading movers that showed up were drug addicts. Been waiting for 2 months for them to assemble the items they took apart because they didn’t leave any of the hardware. The truck driver called me the night before to ask if I knew anyone to unload our stuff. Not professional at all

Move size: 4 Bedroom Home Service cost: $260000

Just stay away from them, it's as simple as that. It started out good, the sales rep was excellent and very efficient. The actual movers were beyond terrible. Most of my furniture was damaged or destroyed during delivery. When I added up my claim that I filed the total was $11,566.00! The insurance company is even worse to deal with. I have been over a month without a washing machine. They broke the control knob off during delivery and still have not fixed the machine. They also destroyed and damaged custom made Amish furniture. They will not replace the items, only say they will repair to an almost new condition which is acceptable to their standards. I have no say in the matter according to them. Well, I am disputing the charge for the move ,filing a claim with the FMCSA, AMSA and BBB. We will see how they like that.

Service cost: $6809