Allied Van Lines

Allied was recommended to me by a family friend who had a good moving experience with them in the past. Until my items were delivered to my house, I would have agreed with his assessment of the moving company. The coordinator who initially came to my home to give me an estimate was friendly, though slightly unprofessional. A third party was paying for the move and we had quite a bit of confusion and delay while the moving coordinator figured out how to process the payment.

My items (mostly) arrived on time and the driver was very good at communicating where he was on the journey and when I could expect my delivery. However, after my things were dropped off, I noticed multiple damaged things, including a book case which the movers must have noticed was damaged when they carried it in, yet never mentioned. 2 items never arrived.

I called the number given to me by the driver to report my missing items and was told that they were, in fact, on the truck and since the driver would be passing back through my area that weekend, he would contact me and drop them off. It is now 3 weeks and at least 6 phone calls later, and not only do I still not have my missing belongings, but no one from Allied has ever returned a phone call.

After endless frustration with the California office, I finally called the national office this morning where the customer service agent told me the driver will UPS my items to my house. There have been no apologies and no effort on the part of Allied to inform me about what is going on. This is appalling customer service, especially considering the high price of the move and Allied's supposed superior service, and I will NEVER recommend Allied or use them again for a move.

Service cost: $2500

On January 6th, 2011, Allied Van Lines moved my home furniture and other items from Florida to California. The moving truck encountered some rainstorms along the way and in the process, a leak in the storage area of the truck caused one of my King size mattresses to get soaked up. The driver informed me upon arrival in California and Allied sent an adjuster to look at the mattress after I filled out a claim form on their website - my claim reference number- 503697. The adjuster concluded that the mattress was damaged beyond repair and advised us to get rid of it. We took his advice and disposed of the mattress. However, when we contacted Allied about 2 weeks later, the customer service representative assigned to the claim, a lady by the name of "Becky", who I contacted at 1-800-470-2851, stated that the mattress was in fact "repairable" and that the cost of repairs was around $400. She concluded that because my deductible was $500, there was nothing they could do. In other words, they were off the hook for repairs or reimbursement. I paid $1,750 for my mattress about 18 months ago. This is a scam that Allied trains its' claim adjusters to practice. They do not reimburse at any cost, irregardless of the extent of the damage and their fiduciary commitment to honor the insured party's claim.

Service cost: $5700

Our move was in two phases with the bulk of our goods being put in storage for 4 months until our home was completed. Our first move to an apartment resulted in 4 broken items and we were compensated  by the CT local mover and assured that we need not worry about other items in storage because we had 9 months to file a claim. Well , I recently  filed a claim with Allied two weeks after being in our home and unpacking the majority of our goods and the national office in Indiana is singing a different song. We had noticed  upon delivery of our furniture that our king size brass headboard was broken, our gum ball machine was broken, our our cast iron patio umbrella stand seemed to be missing and that we had someone else's table legs. Upon unpacking our PBO boxes we discovered 2 broken platters, a wine glass and a compote dish. We were pleased that the breakage was so limited especially since moving companies have packed us in the pass we we sustained much more breakage. Allied is denying compensation for the broken dishware ($75.00) after the CT salesman stated that PBO items were covered by the total replacement insurance we stupidly purchased and will not pay for the lost umbrella stand because we did not note the missing item at the time of delivery. They didn't even offer to try to find it! If you have ever moved a 4 bedroom home and had 6 delivery people unloading,  you know there is no way to track every box and item! All of deck furniture was being placed on the patio so we thought we overlooked the stand And should check to be sure it wasn't somewhere else   Now we're being told that the compensation in March for broken dishes was  a " good faith" move and Allied never pays for damage to PBO items and it's our problem that we didn't note at the time of delivery of over 600 items/boxes that one was really missing.  I wonder what they told the people whose table legs we have?    .

Service cost: $11

I highly recommend that no one, under any circumstances ever use their services. My wife and I recently moved cross-country with them at a cost to us of in excess of $6,000. During the shipping the movers damaged several items beyond repair. Amongst the most severely damaged were a number of antiques, including a wood framed mirror, an end table, and a sofa. They also caused damage to our bed frame, stereo speakers, and numerous pieces of art work. We are lucky the damage was not more extensive. From the conditions of the boxes it is abundantly clear that they took absolutely no care in handling our possessions. The moving company claims they have responsibility for no more than $252. This meager sum will not even cover the cost of the pieces of glass they broke, let alone any of the furniture or other items. Again, please do not ever entrust anything of value whether monetary or sentimental to the destructive actions of Allied Van Lines. .

Service cost: $6000

I contracted with Allied Movers to do a 3 bedroom move after just using them 1 and 1/2 years ago to move the exact same contents.  The contract was for a professional move at $5,200. It was a very standard move pickup my household goods in Seaside, California and deliver them to Austin, TX. We even went as far as to mark all boxes so that when unloading, the movers would visually know which boxes went in the house vs the storage shed. The pickup went perfect on a Monday, August 19th.  From there the move was a complete disaster that has convinced me to not only never use Allied again, but to also write this review. Ashley at the Carey, NC Allied office notified me that we would expect deliver on Wednesday, August 29. On Wednesday, August 21 I received a call from our driver, Tom, notifying me that he couldn't load our entire shipment on his truck and that he loaded what he thought would make us comfortable until the rest of the load was delivered. He said he had on record our load was for 7,000 lbs and he was only able to load 5,600 lbs. Tom said he notified Allied Corporate before he started loading to see if he should take a partial shipment and they told him yes.  Now he knew it was at least 7,000 and the weight was recorded at pickup at approx 8,100 lbs as confirmed by Ashley in the Carey NC Allied.  This whole process could have been turned around if either Allied Corporate or Tom called me before loading the truck to see what made sense to load so that we could tell Allied what would make us comfortable. We had it all marked after all! Plus we are the client and should have been notified immediately.  Well we were not notified! At the same time, our Sales Representative, Ashley, was not notified either. I called Ashley on Thursday and Friday to try and speak with her about this and she didn't call back until the Monday, August 26 and the she said she wasn't even aware that there was an overflow situation. She was going to work on getting us a date for overflow delivery. We heard back from her on the 28t with this date and had to ask what to do with respect to filing a claim for the serious inconvenience.  Tom was supposed to deliver our first shipment at 8am, Wednesday morning.  He was going to drive to our house the night before because I was seriously concerned about him fitting a full size moving truck to our house.  He said he had it covered and would see me in the morning. Tom called me the morning of the move and said he was at the house, however, he had the wrong address and was close to 45 minutes away from our home.  He got lost and was more than 3 hours late and I had to drive to pick him up at that point and drive him to our house so he could see the layout.  And did I mention that we had to pay $5,200 for this move and pay the amount in full before Tom could deliver half of our household goods! It turns out Tom was not able to fit his truck down our road.  So he had his two moving guys and himself wheel all of our stuff on two and four wheel dollies down a 1/4 mile road to our house manually. Suffice to say we didn't get the core items that we needed to make us comfortable.  We have four dogs who are crate trained and we didn't get the crates.  We didn't have any kind of kitchen table and chairs to eat on, we had no bed frame and felt like we were sleeping on the floor.  We also had none of our work clothes and bath towels. Tom delivered the washer and dryer, however, he didn't deliver the all important Parts Box that had the dryer components in it. So we had to use a laundromat for a full week and a half. We had not cleaning appliances like a broom, vacuum, etc. Allied Corporates's answer to this was a $350 total. I plan to file this letter for a more equitable settlement. From this day forward, I left at least 6 messages for Ashley from Carey NC Allied Movers and she never returned a single call and was always out of the office.  I wanted to make sure my  address was updated in their system for the overflow delivery. The overflow was set to be delivered by Ryan on Friday, September 6. When Ryan notified of the date on Memorial Day, I told him he would need a shuttle and that the address was wrong in the Allied System. To make sure he had the correct information I texted Ryan with the same information and with the exact address and layout of the house.  I also called Ryan the night before to confirm all of this a third time. It turns out the Allied System did not update the address and Ryan didn't read my text or listen to me during our conversations about the address.  He did hear about the shuttle so that was good. Ryan was only about an hour late. We finally have all of our household goods and are totally soured on and would NEVER use Allied Movers! Their communication is horrible, they don't put their customers first, and for what they charge, the sales agent should be a professional concierge from the beginning to the end of the move and every step along the way. This did not happen and this is why I had to share my story. .

Service cost: $5200

The handling of the movers at both ends was very excellent. The big issue was with delivery time table. The load was pick up in ny on July 24th with the understanding that on Aug. 28th my house in Fla. would be mine. Because the load is small that there would other stops the window of delivery could be as late as Sept. 4th. However, the load didn't show here in Fla. until Sept. 11th. Allied claim service was very quick with a little refund for the delay. I felt that with month time table  I thought the delivery date would be better.  .

Service cost: $4632

Word to the wise. If you chose to use this company, you better get the maximum coverage on your valuables that you possibly can, because their 60 cents per pound will no where near cover the damage that they do to your valuables, if your experience is anything like mine. And then they will treat you lke dirt, and could give a rats behind what they did to your belongings, and essentilaly tell you that you are screwed. Unbelieveably, a year ago I had another company moe my entire household across the country and not damage, break, or lose a single piece of my belongings. Allied only moved 2 crates of furniture that had been in storage, no where near as much as what the other company moved for me last year, and managed to break 5 pieces of furniture. And I am not talking about a little scratch here or there - I am talking about legs completely broken off of desks and chairs, and then the broken pieces gone - missing - no where to be found. I will NEVER use this company again, nor will I recommend them to anyone that I know.

Service cost: $1700

The worst experience ever, the only good thing was the booking agent who got the stuff packed on time but then everything fell part, first the stuff was sent to the wrong receiving agents then after a million calls it was delivered in piece meal after 3 -4 weeks, A lot of furniture was damaged, boxes broken and alot of other things broken. Unprofessional delivery people. I paied for unpacking but it was not done and they refused to reimburse us. I am still sending letters and they are denying helping to get stuff fixed or reimbursing. Poor costumer service and no ones wants to help now that they have received $22000 upfront. For your sanity never to use them.

Service cost: $22000

They are cheaters, shame on them..stealing my money. They are worse, and worthless. Do not try them. Stealing your money even they quoted "for a lower price." Be careful of these movers.
Avoid saleman name David Foote and a truck driver name Randy Harris. They were not professional. They are the cheaters.
They used ABC moving co. and Allen and Cole Co. to have the local move then tranferred to Allied Vanlines..They guaranteed the quote but Cheated me to sign the change order form to change the cost without my knowledge.  They unauthorized charged on my credit card as stealing the money without my approval. They are not professional at all, period. It was stressful to deal with them. 
They overcharged me without my knowledge and tricked me to sign the new charges.  I have to report to BBB and could bring them to the Small Claim court because they unauthorized the withraw $6297 from my credit card but they quoted only $5595.

Service cost: $5595