Allied Van Lines

Our move was in two phases with the bulk of our goods being put in storage for 4 months until our home was completed. Our first move to an apartment resulted in 4 broken items and we were compensated  by the CT local mover and assured that we need not worry about other items in storage because we had 9 months to file a claim. Well , I recently  filed a claim with Allied two weeks after being in our home and unpacking the majority of our goods and the national office in Indiana is singing a different song. We had noticed  upon delivery of our furniture that our king size brass headboard was broken, our gum ball machine was broken, our our cast iron patio umbrella stand seemed to be missing and that we had someone else's table legs. Upon unpacking our PBO boxes we discovered 2 broken platters, a wine glass and a compote dish. We were pleased that the breakage was so limited especially since moving companies have packed us in the pass we we sustained much more breakage. Allied is denying compensation for the broken dishware ($75.00) after the CT salesman stated that PBO items were covered by the total replacement insurance we stupidly purchased and will not pay for the lost umbrella stand because we did not note the missing item at the time of delivery. They didn't even offer to try to find it! If you have ever moved a 4 bedroom home and had 6 delivery people unloading,  you know there is no way to track every box and item! All of deck furniture was being placed on the patio so we thought we overlooked the stand And should check to be sure it wasn't somewhere else   Now we're being told that the compensation in March for broken dishes was  a " good faith" move and Allied never pays for damage to PBO items and it's our problem that we didn't note at the time of delivery of over 600 items/boxes that one was really missing.  I wonder what they told the people whose table legs we have?    .

Service cost: $11

I highly recommend that no one, under any circumstances ever use their services. My wife and I recently moved cross-country with them at a cost to us of in excess of $6,000. During the shipping the movers damaged several items beyond repair. Amongst the most severely damaged were a number of antiques, including a wood framed mirror, an end table, and a sofa. They also caused damage to our bed frame, stereo speakers, and numerous pieces of art work. We are lucky the damage was not more extensive. From the conditions of the boxes it is abundantly clear that they took absolutely no care in handling our possessions. The moving company claims they have responsibility for no more than $252. This meager sum will not even cover the cost of the pieces of glass they broke, let alone any of the furniture or other items. Again, please do not ever entrust anything of value whether monetary or sentimental to the destructive actions of Allied Van Lines. .

Service cost: $6000

I contracted with Allied Movers to do a 3 bedroom move after just using them 1 and 1/2 years ago to move the exact same contents.  The contract was for a professional move at $5,200. It was a very standard move pickup my household goods in Seaside, California and deliver them to Austin, TX. We even went as far as to mark all boxes so that when unloading, the movers would visually know which boxes went in the house vs the storage shed. The pickup went perfect on a Monday, August 19th.  From there the move was a complete disaster that has convinced me to not only never use Allied again, but to also write this review. Ashley at the Carey, NC Allied office notified me that we would expect deliver on Wednesday, August 29. On Wednesday, August 21 I received a call from our driver, Tom, notifying me that he couldn't load our entire shipment on his truck and that he loaded what he thought would make us comfortable until the rest of the load was delivered. He said he had on record our load was for 7,000 lbs and he was only able to load 5,600 lbs. Tom said he notified Allied Corporate before he started loading to see if he should take a partial shipment and they told him yes.  Now he knew it was at least 7,000 and the weight was recorded at pickup at approx 8,100 lbs as confirmed by Ashley in the Carey NC Allied.  This whole process could have been turned around if either Allied Corporate or Tom called me before loading the truck to see what made sense to load so that we could tell Allied what would make us comfortable. We had it all marked after all! Plus we are the client and should have been notified immediately.  Well we were not notified! At the same time, our Sales Representative, Ashley, was not notified either. I called Ashley on Thursday and Friday to try and speak with her about this and she didn't call back until the Monday, August 26 and the she said she wasn't even aware that there was an overflow situation. She was going to work on getting us a date for overflow delivery. We heard back from her on the 28t with this date and had to ask what to do with respect to filing a claim for the serious inconvenience.  Tom was supposed to deliver our first shipment at 8am, Wednesday morning.  He was going to drive to our house the night before because I was seriously concerned about him fitting a full size moving truck to our house.  He said he had it covered and would see me in the morning. Tom called me the morning of the move and said he was at the house, however, he had the wrong address and was close to 45 minutes away from our home.  He got lost and was more than 3 hours late and I had to drive to pick him up at that point and drive him to our house so he could see the layout.  And did I mention that we had to pay $5,200 for this move and pay the amount in full before Tom could deliver half of our household goods! It turns out Tom was not able to fit his truck down our road.  So he had his two moving guys and himself wheel all of our stuff on two and four wheel dollies down a 1/4 mile road to our house manually. Suffice to say we didn't get the core items that we needed to make us comfortable.  We have four dogs who are crate trained and we didn't get the crates.  We didn't have any kind of kitchen table and chairs to eat on, we had no bed frame and felt like we were sleeping on the floor.  We also had none of our work clothes and bath towels. Tom delivered the washer and dryer, however, he didn't deliver the all important Parts Box that had the dryer components in it. So we had to use a laundromat for a full week and a half. We had not cleaning appliances like a broom, vacuum, etc. Allied Corporates's answer to this was a $350 total. I plan to file this letter for a more equitable settlement. From this day forward, I left at least 6 messages for Ashley from Carey NC Allied Movers and she never returned a single call and was always out of the office.  I wanted to make sure my  address was updated in their system for the overflow delivery. The overflow was set to be delivered by Ryan on Friday, September 6. When Ryan notified of the date on Memorial Day, I told him he would need a shuttle and that the address was wrong in the Allied System. To make sure he had the correct information I texted Ryan with the same information and with the exact address and layout of the house.  I also called Ryan the night before to confirm all of this a third time. It turns out the Allied System did not update the address and Ryan didn't read my text or listen to me during our conversations about the address.  He did hear about the shuttle so that was good. Ryan was only about an hour late. We finally have all of our household goods and are totally soured on and would NEVER use Allied Movers! Their communication is horrible, they don't put their customers first, and for what they charge, the sales agent should be a professional concierge from the beginning to the end of the move and every step along the way. This did not happen and this is why I had to share my story. .

Service cost: $5200

The only good thing this company did and even that was done wrong was coming into my apartment to pack my things. They packed without keeping track of what they were packing. They didn't explain to me what the process was when they arrived at my place so when they finished and gave me a form to sign, I coulldn't even verify what was in what box. I signed bc I had no choice. Everything was down the hill from here. My stuff was supposed to be in storage 1 day, was there 2 week. My items were delivered 1 week late. They never followed up on any of the delivery process. My things arrived some damaged, and a bunch of items missing. The men that delivered my items were also completely unorganized. They never used the form I had to sign to check off the boxes they were delivering. Nothing was organized, nothing was professional, everything was chaotic, customer service was terrible over the phone and email, completely unsympathetic of my situation. Even though I paid full insurance, ALLIED had the guts to tell me they are not liable for my items because I signed the form I was pressured to sign by 2 strangers in my new home. They refuse to pay me back the value of my items, the insurance money I paid in case the worst happened, which it did, and the most unprofessional service. DO NOT USE THIS COMPANY.

Service cost: $3500

The handling of the movers at both ends was very excellent. The big issue was with delivery time table. The load was pick up in ny on July 24th with the understanding that on Aug. 28th my house in Fla. would be mine. Because the load is small that there would other stops the window of delivery could be as late as Sept. 4th. However, the load didn't show here in Fla. until Sept. 11th. Allied claim service was very quick with a little refund for the delay. I felt that with month time table  I thought the delivery date would be better.  .

Service cost: $4632

Word to the wise. If you chose to use this company, you better get the maximum coverage on your valuables that you possibly can, because their 60 cents per pound will no where near cover the damage that they do to your valuables, if your experience is anything like mine. And then they will treat you lke dirt, and could give a rats behind what they did to your belongings, and essentilaly tell you that you are screwed. Unbelieveably, a year ago I had another company moe my entire household across the country and not damage, break, or lose a single piece of my belongings. Allied only moved 2 crates of furniture that had been in storage, no where near as much as what the other company moved for me last year, and managed to break 5 pieces of furniture. And I am not talking about a little scratch here or there - I am talking about legs completely broken off of desks and chairs, and then the broken pieces gone - missing - no where to be found. I will NEVER use this company again, nor will I recommend them to anyone that I know.

Service cost: $1700

The worst experience ever, the only good thing was the booking agent who got the stuff packed on time but then everything fell part, first the stuff was sent to the wrong receiving agents then after a million calls it was delivered in piece meal after 3 -4 weeks, A lot of furniture was damaged, boxes broken and alot of other things broken. Unprofessional delivery people. I paied for unpacking but it was not done and they refused to reimburse us. I am still sending letters and they are denying helping to get stuff fixed or reimbursing. Poor costumer service and no ones wants to help now that they have received $22000 upfront. For your sanity never to use them.

Service cost: $22000

They are cheaters, shame on them..stealing my money. They are worse, and worthless. Do not try them. Stealing your money even they quoted "for a lower price." Be careful of these movers.
Avoid saleman name David Foote and a truck driver name Randy Harris. They were not professional. They are the cheaters.
They used ABC moving co. and Allen and Cole Co. to have the local move then tranferred to Allied Vanlines..They guaranteed the quote but Cheated me to sign the change order form to change the cost without my knowledge.  They unauthorized charged on my credit card as stealing the money without my approval. They are not professional at all, period. It was stressful to deal with them. 
They overcharged me without my knowledge and tricked me to sign the new charges.  I have to report to BBB and could bring them to the Small Claim court because they unauthorized the withraw $6297 from my credit card but they quoted only $5595.

Service cost: $5595

I chose Allied Movers since they are a well known company and I was a moving coordinator for an office move a few years back and we used Allied so I thought, this should be a good choice. I am very upset that my items from GA to CA were damaged and actually had missing pieces to furniture that were completely lost. I had 10 boxes that looked as if they were thrown around and had been smashed and partially opened. What is worse is that these items are personal and belonged to my mom who passed away in March. I am moving them to my house to make a guest room with her things just to honor her and her memory. I am currently working with the claims department and have had to keep emailing and calling to get results. The person handling my claim is very prompt in responding and I am hoping for everything to be repaired and my mom's antique pieces to be fully restored. I will keep you updated..

Service cost: $3000

We were impressed with the professionalism of both the agent and driver.  Steve (the agent) gave us an accurate and reasonable quote.  He was very professional and honest. Bruce, our driver, showed up at our house on time, with plenty of help.  They were careful and concientious while loading our household. Our goods were delivered within the time frame quoted, and again Bruce was on time with the delivery of our household. Bruce was very professional and personable.  He explained every step, and communicated with us often during the trip.  Overall, we were very pleased with this moving experience, and the people involved.

Service cost: $7300

Do not use this company. This was the worst experience I've ever had with a business or a person. They lied about every aspect of their moving process. They ended up charging us for 20 rolls of tape because no on advised us to have an extra 20 rolls of tape for pick up. They told us it would take 4 days to have our items it has been 14 days and still no stuff. They didn't inform us of the process of shipping and explain the process in detail. Never again will I use movers or this company. Do yourself a favor a don't use them!!

Service cost: $2000

It was a mistake going with Allied from the start. I went with them because they promised they would deliver on one of the few days I had open with my new job. After they loaded everything from my house I received an email telling me they would be arriving later than promised. When they unloaded the it was a rainy day. They did not have anything to put on the floors so they tracked mud all over my carpet. They also ended up breaking two dressers, a headboard, and a bed frame. The entire process was bad and the service representative I worked with was rude.

Service cost: $6300

Everything was already packed. Movers only had to put boxes and furniture into the truck.

Movers stole PS4, laptop, headphones, music bag, and countless other things of value out of boxes.

Movers got into a FIST FIGHT IN FRONT OF OUR HOUSE. One mover was actually thrown out of the loading truck into the street by another mover. Huge ordeal with yelling, cursing, physical altercations and complete disrespect for everyone around. Driver sent them home, finished packing and drove off.
When truck arrived in Colorado, broken furniture came out of the truck.

How were we compensated? With a letter stating "the broken furniture did not meet your deductible", and there was "NOTHING THEY COULD DO ABOUT THE STOLEN OBJECTS, and sorry for the movers altercation during the move. NOTHING WE CAN DO".

And to top it off, the driver was over an hour late to pick up our stuff the day of our move.

NOTHING COMPANY WILL DO TO COMPENSATE.
Made our move extremely stressful, and VERY expensive.

Please use a different moving company.

Service cost: $7299

I was referred to Allied Vans from a patient of mine for my upcoming cross country move for both my home and business. The individual who came to do my estimate was incredibly friendly, helpful, and professional. I felt as if I were in very good hands. Couldn't have been more wrong. My supposed coordinator for my move quit or was fired so I had and still have no contact person. The movers were not updated about my delivery address. I paid to have my bed taken apart and packed and they LOST the parts in the move. It is 2 weeks later and I am still sleeping on my mattress on the floor with my bed in pieces and no way to remedy the situation. 3 of my beautiful larger pieces of furniture from west elm were damaged in the move. No one took the time to hear out my frustrations, merely transferred me from one person to the next. I did file a claim and they did email me to inform me someone would be in contact to make an estimate on coverage, a week later and no contact has been made. I paid $6500 for this move, and this unprofessional service could not have been worse. Find a different moving company!

Service cost: $6500

Allied Van Lines is just plain crooked. I signed on the dotted line for a "not to exceed" guaranteed price. When they delivered my belongings, they demanded nearly $2000 MORE, saying they would not release my possessions unless the total new amount was paid. Their contractors they source to do the move - a total joke. They loaded hand trucks so high that they couldn't see over them, repeatedly slammed into stacks they couldn't see to avoid, causing boxes to tumble and more items to break. Items that were wrapped at the time of pickup were unwrapped at the warehouse with severe damage ensuing, resulting in over $10000 worth of items ruined. Their so-called insurance? They cut me a check for just over $500. Total criminals.

Move size: 4+ Bedroom Home Service cost: $8000

USE ALLIED AT YOUR OWN RISK, they lost or stole 2 of our items, PLAYSTATION 4 AND THE ORIGINAL NINTENDO 1988 CONSOL STILL IN THE BOX, Damaged our new samsung dryer and an antique drawer, 5 boxes with fragile wrtitten were damaged also.
We moved from south carolina to Pensylvania and hired these guys, which was the biggest mistake we have ever made.
They were super friendly when giving me a quote and taking my money but when things got delivered and I complained about the missing items and damaged goods, they just kept passing me from one dept to another, Spoke to a lady on their claims dept named Cindy who wouldn't listen to a word I had to say on the first call and just kept telling me to fill out the claims report when all I wanted to do was explain what had happened with our items and if she could verbally give me more information, but no she did not want to talk and I swear to god even said if you are not happy you can file a complaint with the Police. I mean what!!
I was furious inside but stayed calm on the call as im not a confrontaional person. I wanted her to tell me the process of how they can find my things not fob me off like she was trying to do and tell me we have the right to take upto 90 days to look into your claim and tell me we would write to you not call you.. lol.. I couldn't believe it but obviously couldn't do anything either so I said ok. After a month and half,
They refused any claim on the missing items as they put it was not on the list they made. Please note they Loaded the truck with hundereds of item from our house, once the truck is loaded the driver comes to you and asks you to sign the sheet confirming everything was loaded. Now what I see on the sheet is total jargon some items like sofas, washer dryer like big items were clearly there and the number of boxes, so I looked and signed it, not knowing they did not actually write playstation and nintendo, I assumed as it was in the box they just wrote box like they did with many other electronic items. Example Kureg didn't say kureg on the sheet, airpurifier etc, it just said box, but we got those and surprisingly not the the game consols. lol. If that is not delibrate theft please tell me what is.
Percentage of yourself puts alot of trust in the comapny so you also assume they cannot get lost or stolen lol how mistaken was I.
We consider ourselves good and honest people and wouldn't just a make a claim for the hell of it. We tipped the 3 pick up drivers 100 dollars cash and gave them 4 bottles of alcohol worth over a 100 dollars and also gave the drop off driver 120 tip, so this claim wasn't just about the money. These were our things which we put 100% trust on this company to deliver back to us and it make's your blood boil when anyone steals from you like they did.
This was the first time we used a moving company and learnt alot, and learnt that you should just pay a little more and use a more reputable company than one that steals your goods and won't help you when something they did goes wrong.
I would never write a negative review if I wasn't happy with just the service, but when someone steals from you, you bet I will go all out to make sure this doesn't happen to no one else and that they should avoid these pirates at all cost. Absloute disgraceful Company.

Move size: 1 Bedroom Home Service cost: $2500

I paid over $3,000 to have Allied Van Lines to move me. I was told my things were to be delivered three days ago. I keep calling and they keep saying the movers should call. I have been sitting here for four days waiting for a phone call. I have things to do and this is incredibly frustrating. The man who arranged the move was wonderful but it seems that they just took everything I owned and disappeared into the night. I WOULD NOT RECOMMEND! This was a very small shipment that I could have put into a U-Haul if I were not a 59 year old woman with a bad back.

Move size: Studio Service cost: $3000

I give them 5 Stars for consistency - being consistently bad. From picking up the stuff to delivering, it was a nightmare. I move every 3-4 years and this time we picked Allied - HUGE MISTAKE. If you want to pay premium and get good service, Allied is not the one you should be considering (we paid $8500 for 4 bedroom move in two parts and self packed a lot of stuff).

We had sold our house and were in hurry to leave. Movers showed up at 1 PM whereas promised time was 8 AM! It seems like that Allied had determined that getting the A/C fix was more important than keeping promises with customers and A/C can’t wait until the afternoon! We were supposed to leave for MA from Pittsburgh, PA that day which did not happen.

When they arrived at our apartment in MA, we told them that masks are required by state regulation and provided them masks. The driver refused to wear it and got into argument with other tenants and the staff had to be called. In the end there was only one person that was moving stuff. Quite an embarrassment for us as new neighbor.

Allied packed the furniture so badly (tightly) that it broke the table legs! They also managed to shatter a very expensive china figurine that we had specifically told them needs extra attention (that piece had moved several times and was safe because the movers cared).

Claim processing was another nightmare. Person dealing with us did not have the right information and expected us to provide “number” on boxes which we had already thrown away. To make a long story short they gave us $60 (yes $60) based on the weight cause we had a crapy insurance. No responsibility whatsoever.

Allied will not be our mover of the future.

Move size: 2 Bedroom Home Service cost: $4923

I accepted a job in South Carolina from Michigan. Movers picked up on 9/4 prior to Labor Day to deliver by 9/12. They called in 9/4 to tell me they did not have a driver. Wow! It was too late now. It’s 9/15 and still my property is not here. It’s horrible. The sales team is not supportive and said

“ sometimes it happens” .. you get $100 a day for delays. I’m worried they may never get here and I will have to take legal action. The sales team has just passed the responsibility to the driver.

Move size: 3 Bedroom Home Service cost: $4000

PLEASE READ BEFORE USING ALLIED!!!!

First off, I have moved domestically and internationally via professional moving services more than 5 times in the past decade, and have never had a worse experience. I would STRONGLY ADVOSE using anyone else, including doing the work yourself, as our experience ended up costing us much MUCH more than we paid for the service ($14,000 BTW...)

First Major Issue: 22 Days Late

We had several quotes for full service moving (full packing, moving, unloading, and treadmill service). We chose Allied due to the fact that they had "availability" and could get us into our home 2 - 6 days after our load day. Giving us a month to get settled in before our planned summer vacation. Not only did our things take 30+ days to arrive, we had ZERO visibility to when they would arrive. We lived for 4 weeks on hard floors, air mattresses, dining out, and little entertainment for our kids (we have a 3 and 5 year old btw...). The delay also resulted in us cancelling out July 4th family vacation, as we only brought a weeks worth of items.

2nd Major Issue: Many Items Never Showed Up!

After half of our summer, and missed holiday were spent on hardwood floors and camping chairs our moving day arrived... We were sooo relieved. That was until the movers completed the unloading and we did not have any of our living room couches, our dining table, or our treadmill. So our floor living continues.... We are now 8 days past the unpack date, and still have no idea when these critical pieces of furniture will arrive. It turns our our couches were shipped to Michigan, and our other times never left Houston (our move was from Texas to Tennessee)... I have reached our via LinkedIn to Sr. Leadership who have been completely unresponsive, and all I can get out of the Customer Service group is that "they are working on it."

3rd Major Issue: More damage than any other move in the past

I do understand that some damage can be done in transit, but we had about 10 boxes that look like they were left in the rain (mold growing on the inside) after sitting water logged in the Texas, or Tennessee, or Michigan heat for weeks and weeks.

We are now asking that we be reimbursed for a UHAUL and gas, so that I can drive 10 hours to Michigan to pick up my own things... Otherwise, we are running the risk of not having seating or dinning furniture in place when family is scheduled to visit in August...

YOU WILL LOSE OUT ON MONTHS OF YOUR LIFE, AND THOUSANDS AND THOUSANDS OF $$$ IF YOU ARE MOVING ACROSS STATES WITH ALLIED.

Move size: 4+ Bedroom Home Service cost: $14000

If you are moving across the country and entrusting ALL of your worldly belongings to a moving company, do NOT choose Allied Van Lines. I thought I had planned and ensured a smooth move plan. It was scheduled and booked weeks in advance. When I had not heard from the driver as promised, I called and found out I was not on the books at all... my move had been totally dropped and forgotten. Lane's movers in Lima, OH (they are awesome, by the way!) came and picked up my belongings the day of the move and took it all to their warehouse. All of my belongings sat in that Lima warehouse for three weeks before Allied picked it up. I had a new job that I had to start before my things arrived; I sat in an empty apartment waiting for my possessions. Tony, the driver who picked my things up in Lima and delivered them to me in Albuquerque, was awesome and I appreciated him very much! I feel he took extra good care, loading my things and delivering them to me. He heard what had happened and felt bad for me. He was awesome and I do not blame him at all. Allied, the corporation and customer service, on the other hand... I have never had a business deal handled in such a poor manner! Allied did not follow through with one thing, from start to finish, as they promised with my move... not one thing! There was NO communication whatsoever and no accountability for my move just dropping completely off their radar. I will never recommend Allied to anyone moving. Look for another mover. I am not sure how they claim to be "number 1" or "the best". My experience with them was nothing short of a horrible nightmare! The driver I had delivering was great! Other than that, there was nothing good about my experience.

Move size: 1 Bedroom Home Service cost: $4800