Allied Van Lines

My review is with Allied Moving Co. My move was only 5 hours away. It was the worst experience of my life & in order for me to tell the whole story I would need 5 pages. So let me just tell anyone that is looking to use Allied to STOP!! Pick another Co!! Do not trust these people to your moving needs. My experience was 2 employees actually quitting on the job, the whole staff showing up at 11AM instead of the scheduled 8AM, 1 employee actually bringing their Pitbull dog to the job, 1 employee showing up high as a kite, a list of damaged furniture & a staff that looked like they haven’t showered in days.. i
My Co paid 12K for this move & my recommendation for this company is to PICK ANOTHER CO!! RUN!!

Service cost: $12000

Allied did a great job.  They showed up on pickup day as promised and on time.  Their employees were very careful and professional in loading our belongings.  They had to unload and store our stuff because no delivery truck was available for several days, so they did all that at no expense to us and big expense to them.  On the delivery end the driver called ahead as promised and showed up right on time.  The employees again were very careful with our stuff and very fast, too.  We were very happy with the communication and the price, which ended up being lower than the estimate after the load was weighed.  If you need to move long-distance, trust Allied.  This is the second time we have used them and were happy both times.

Service cost: $5800

We chose Allied as they are a national brand, so felt more secure paying a higher price.  We were dissapointed for the following reasons: Pick-up: -movers dropped furniture down our new hardwood stairs causing significant damage (also backed a piece of furniture into a wall causing damage) -we specifically asked and were told the pick-up truck would be the same truck to drop-off.  Turns out this was a lie: our furniture was unloaded to a warehouse, then re-loaded.  Driver of that truck couldn't deliver, so furniture off-loaded again, then on-loaded to the truck that finally made the delivery.  Somewhere along the line, we had significant damage to ~30% (literally) of our furniture -movers were unable to fit all of our belongings onto the truck, so instead of waiting for a truck with full capacity to make the entire delivery, Allied shipped part of our furniture (pieces chosen at their discretion) and left part behind; therefore, we have 1/2 of a TV stand, for example.  Deliver date was 12/15. It is now 12/29 and we are still waiting for the rest of our furniture -customer service: at the local level, they have moved at a SNAIL's pace to get anything resolved.  I finally had to contact the corporate customers service, who was actually very helpful.   I never write reviews (first one, actually, as I have a high tolerance for bad service) but I felt a responsibility to post this with hopes of preventing someone from incurring the same problems we ran into.  Granted, every experience is different, even within the same company.  I will never use Allied again, though, after this experience. .

Service cost: $5800

We moved from Los Angeles to Denver. The quote seemed reasonable, in line with other quotes from Mayflower, North American, etc. So we signed the contract. About a week before our scheduled load date, they called and wanted to change the pick up date from Monday to Tuesday. We had already told our landlord that we'd be out on Monday, so that wouldn't work. They told us they would have to have their guys come pick it up Monday and then transfer it to an Allied truck on Tuesday. We were not comfortable with this at all. When my husband asked to speak to the manager about it, the manager tried to make it sound like he was doing us a favor, he said, "Well this is going to cost us a lot of money but we're not passing that cost on to you."   It's not our problem if an unforeseen issue on your end costs you a little extra! We should have gotten out right then, but we didn't think we could. That was just the beginning of our terrible problems.  When they came to load on Monday the movers didn't put down plastic and tracked dirt all through our house. They didn't disassemble or pad our furniture properly. They left cigarette butts all over our driveway. When they had us sign the load paperwork, we noticed they had marked that every single piece of our furniture was dinged, scraped, or damaged in some way. They even marked that our leather couch had rust. Hello? It's a leather couch with no metal whatsoever, where the heck is the rust?!?! But we had to sign the paperwork or they wouldn't take our stuff. It was a nightmare.  When the truck arrived at our new home in Denver things got really bad. There was a rip in our leather couch, huge scrapes and gouges in some of our wood furniture. Parts had been disassembled when they switched trucks, and pieces were missing. The movers said it wasn't their problem since they weren't the ones who loaded the first truck.  The last straw was when they carried in a 100lb car jack in on top of a totally smashed box. When we complained, the driver said that the box was already smashed. Well, that doesn't mean you put a 100lb jack on top of it!  When we started to make comments about how things were being handled, the driver said, "How about you guys stop complaining and just let me do my job?!" We both just stood there in shock. Then he tried to tell us how he was being nice to us and could have charged us extra because it was snowing and he had to shovel a 2 foot path but he wanted to catch the football game so we got lucky. What does that even mean? We had been told by our sales agent that the movers would reassemble our furniture in our new home. They didn't, and when we asked them to they said it would be an additional charge.  They were so rude to me and my husband I wanted to tell them to just get out. If I had ever treated anyone like that at my job I would have been fired on the spot. I guarantee if their supervisors had seen the way they treated us and our belongings they would have been appalled.  We tried calling Berger, they basically said it wasn't their problem since they don't handle drivers. They sent us a $100 check.  We paid over $2300 for crappy and rude service. We are trying to file a claim to get some money to replace our damaged goods, but because the guys who loaded the truck marked everything as damaged I doubt we will see a cent.  So all I can say is stay the heck away from Berger and Allied. I can understand having a few hiccups, but our move was plagued from beginning to end, from terrible loaders, damaged goods, rude drivers, and a very difficult claim process, all I can conclude is that this whole company stinks. .

Service cost: $2300

We moved from Wichita KS to Clearwater FL
If we were told upfront that our belongings would not all fit on one truck (because there were already 2 other customers on already) we certainly would have picked another company. Our move started Dec 22 2011, our 1st truck arrived Tuesday Dec 27 2011 (4 BOXES MISSING AND A CRACKED TABLETOP). As of today Jan 4 2012 we still do not have the remainder, and when I spoke to a representative yesterday they still have no idea when they will have a driver to deliver the remainder of our belongings! I find this truly unacceptable and have no idea what to do about it! Of course keep in mind when they delivered load #1 they collected the total amount due (certified check) before they unloaded anything so I get the impression there is no hurry!
I have called daily and get the same response..I have talked to a supervisor who claims to be monitoring the situation. There was no guaranteed delivery date, there is no reimbursement for the delay..WILL WE EVER GET OUR BELONGINGS? I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!

Service cost: $4349

Had I known my $700 TV would be stolen and when claimed with Allied I would be offered $24 in return, I never would have chosen Allied as my moving company. I never expected $700 but I did expect something like $200 or $300 for a 3 year old plasma TV..THIS IS NOT OK and I AM INSULTED.

Oh and.. all of my husbands tools were also stolen out of his car when it was transported across country. He never put in a claim which is a good thing because they probably would have offered him $5. BUT IT STILL HAPPENED.

One piece of advice.. whatever moving company you choose, be sure to specifically ask how they handle claims of damaged and stolen items. What is their process and how do they value items. Also ask about the different insurance options and how that effects the cost of your property.

Service cost: $5200

They destroyed a stickley dining room set, including table and buffet; an antique desk; a stickley dresser; wine glasses; antique glasses; other miscellaneous items. We had set insurance and they refused to pay up on the stickley dining room set despite fact that buffet was destroyed and was unrepairable. The "repaired" chairs - each and every one was scratched or dented - and painted them a different color and deemed them repaired. They only paid, 1/3 of value.

Once the furniture was picked up, they were completely unresponsive and unhelpful. I cannot stress enough how much you should not use them. I have been through several international moves. They are truly unprofessional and should be banned from transatlantic moving.

Service cost: $25000

I recently moved from WV to MI. I called several companies, some of which would not even do an in-house estimate (only online). I had tow companies who did visual estimate at my house (Allied Vanlines being one of them). The level of professionalism exhibited by the agent was excellent. He was thorough in doing his estimate, which I believe helped in determining the cost (which never changed). I packed myself. On the pick-up date, the driver was at my house perfectly on time. It was a Friday with a delivery date set for Monday after 11 am in Michigan. On Monday at 11 am, the driver called me to inform that he was about one hour from my home. He arrived within that hour. Everything was delivered. The driver was honest such that he even told me about minor damage to my washer and gave me the contact person for filing a claim. I filed a claim, their claim department settled the claim promptly. If you are planning a move, consider Allied Vanlines.

Service cost: $4000

For those who do not want to read a whole review, here is a summary of this review: DO NOT MOVE WITH ALLIED. Never.

Their customer service is the worst I have ever experienced with any company of any sort.

Even before I had my stuff delivered, I had the hardest time getting through to talk a real person to schedule my delivery date. The dispatch and the central office gave me two different price quotes, and they took my stuff without letting me know which was right. And I had to call and e-mail them continuously to find that out.

Even more significantly, they lost two items, which could be understood as a human mistake. However, the bigger problem is that they never found it for me. Honestly, I doubt they even looked to find my items. They never called me back, and I had to call them continuously over the period of 2 months to track the items. After trying for 2 months, all they told me was that they could not locate them and I had to file a claim.

The agents in claims department are very rude and are not at all interested in finding the lost items for you. They never even apologized for what happened. The only person that was nice that I dealt with was the person who came to my house to give me an estimate. Of course, he/she will be nice to you because they want you to move with them. As soon as you hire them, everyone else you deal with afterwards is rude and not at all interested in good service.

Overall, it was a terrible, terrible experience moving with them. If you care about your items and more importantly your sanity, do not even consider moving with them for a fraction of a second.

Service cost: $2500