Allied Van Lines

Our move should have been easy and straightforward. Enter incompetent, rude moving company.

I requested May 17th as the delivery date. Since I was getting paid on the 15th, and wanted to keep the 16th as a buffer date, the 17th was the date I picked. This is exactly how I explained it to the sales agent who came to our apartment to give us a quote.

This was in March. At that time, he also stated that our stuff would arrive over a 4-5 day window. I remember this clearly because I actually discussed that with my SO that evening, and the 4-5 day window seemed like an inconvenience. But we understood that logistically there were a lot of challenges and a 4-5 day window was reasonable.

The quote Allied provided us was significantly higher than some of the other companies. But we decided to move forward with them because we had met them in person. We assumed that a company that takes the time to come out and meet you in person would be more reliable and provide better service. Our assumption was wrong.

We had our stuff packed and loaded on April 21. That went pretty well. During the days that followed, we encountered some of the worst customer service I have ever encountered. They would tell me to call them the next day. When I called them the following day, I get told that the person is out of the office for a graduation ceremony. Now I definitely think they should have attended the ceremony. I do not, however, think they should've asked me to call them at a time they would be out of office.

This wasn't the only incident. When I requested a quote, they got my email wrong three times even though they had emailed me before. And when I tried to confirm that they had my email right the third time, the lady took a very rude tone with me. And when she read the email back to me, surprise surprise, it was wrong! It took them two whole days to get me a quote. During this time, I had to call them multiple times, leave several voicemails, and was told that the email was sent and that I needed to look in my spam folders, etc., which I did several times.

When I finally received the quote, the delivery was scheduled for May 20 - June 6, an EIGHTEEN DAY window! Some with customer service later on explained how that was well within the national average. But my point was this. First of all, the date we agreed upon was May 17. Second, an 18-day-window might be okay for several people, but not for me. The sale was made by misleading us.

This happened around May 12. Trying to resolve the issue and move forward in a productive manner, I tried to put my frustrations aside and politely requested to have the date moved up. Instead, I was threatened that if I did that, they would deliver it even later. So obviously, I refused to sign the contract. It wasn't something I had requested. But they had our stuff and knew they could harrass and bully us.

When I called customer care, the lady said that the only written record was that on the contract, and that at this point, I had to pay them for the late delivery in full amount and that if I tried to stand up for myself, they would put my stuff in storage and charge me even more.

Note that the entire time thus far, I had kept the calmest of tones. My boss actually asked me, "Have you dropped the F-word yet? Because if you don't show discontent, you WILL be taken advantage of." As someone who always maintains his composure, the idea was extremely off-putting to me even though I knew this to be true.

Anyway, during one such attempts to resolve the conflict, my SO called the agent (who miraculously answered for once). The moment he answered the phone, he started yelling at her constantly, calling her a liar and what not. He started denying that we had ever requested the 17th and that I had tried to call him only twice. Every time my SO tried to speak, he kept yelling. Finally she had to raise her voice to be heard over his yelling, something she hates doing. (Life lesson: The customer is always wrong when the mover has all their stuff!)

I was at work when this happened. During a break, I called her to check in and see how things were going, and she answered the phone sobbing. It was one of the worst feelings ever! I've endeavored every day to make my SO smile and laugh. It's my life's goal, my passion, my pastime! And now, I was pay $2500+ to these monsters to yell at her and make her feel terrible!

I called the agent, furious, and yet I tried to maintain my calm and ask him why he'd done that and how he could dare to take such a tone with her. And then he started yelling at me and started calling her names and what not. Losing my cool, I caved and dropped some expletives. The phone call went nowhere, and the realization that I had lost started to dawn upon me.

So here I am, writing up a sorry little note, hoping that I can help someone else avoid this nightmare. Hopefully you don't have to hear your loved ones cry because your movers decide to take advantage of you the moment they have all your stuff.

Service cost: $2574

The loading in SLC went pretty well. A team of 5, all but one with experience and even the newbie was OK. Felt pretty good about things as they drove off. They could not tell me if my stuff would be put in a warehouse, load split or really anything about what would happen to my things once they drove off. I had worked very hard to label my boxes AND colored coded them for placement at the other end at the suggestion of the moving agent.
Unloaders were not happy because they had to unload a van into a smaller truck in order to access my 2nd floor apartment. This team consisted of 3 guys, 2 of whom looked like druggies from the Union Gospel Mission. They did arrive on time at 8AM, however not a single item was moved into my apt for 1 1/2 hrs after arrival. The boss seemed OK with standing around looking at the other two work and not making any suggestions or comments. They seemed unaware of the benefits of using a dolly for heavy things, especially on stairs. They did not place things in the house, they dropped them (including my computer}. They tracked dirt all over the rug. Virtually every piece of furniture was damage and two pieces completely destroyed.
Twice during the day the 'boss' had to leave to 1) go to the bank and 2) "buy moving equipment", each time gone for an hour or more. Many items were unaccounted for. Also, one of the underlings turns out was color blind and apparently could not read English so he put boxes where ever. So much for the color coding and labeling.
At 6PM, having apparently decided they'd worked long enough, the boss said they had to leave. They had not assembled any items that had been broken down in SLC, although I was told they would and I had to argue with the 'boss' to get him to stay long enough to assemble a book case. I hired these guys because I'm 67 yrs old and 125# and not an Olympic athlete and had really counted on them to help me assemble items and to get boxes in the designated rooms so that I would not have to hurt myself moving them. HAH!
Every day as I unpack I find more damage to furniture. I will NEVER hire 'professional' movers again. I have packed and shipped an entire household, including the expensive fragile dining set to New Zealand and back without any damage or loss.In fact, one of the unloaders complimented me on how well I had packed things. I thought so called professionals could do at least as well as I could, but evidently that is not true.

Service cost: $4550

My review is with Allied Moving Co. My move was only 5 hours away. It was the worst experience of my life & in order for me to tell the whole story I would need 5 pages. So let me just tell anyone that is looking to use Allied to STOP!! Pick another Co!! Do not trust these people to your moving needs. My experience was 2 employees actually quitting on the job, the whole staff showing up at 11AM instead of the scheduled 8AM, 1 employee actually bringing their Pitbull dog to the job, 1 employee showing up high as a kite, a list of damaged furniture & a staff that looked like they haven’t showered in days.. i
My Co paid 12K for this move & my recommendation for this company is to PICK ANOTHER CO!! RUN!!

Service cost: $12000

Worst experience of my family's life. Allied employees were disrespectful, careless, and did not care about our things.
We asked them to cover our staircase to avoid damage, and they refused, insisting that "they've done this before". The very first item they brought downstairs, they didn't tape the drawers shut, one flew open and fell over the banister, crashing on the floor below. Our staircase and that item were damaged.
They were completely disrespectful toward our home and privacy. They went into our kitchen and helped themselves to drinks, never asking for permission. They left our bathrooms a mess. It will take us days to clean up after them and have the house reasonably presentable for the new homeowners.
When we told the movers that a certain piece of furniture came apart to be transported, they ignored us and insisted they couldn't move the piece, telling us "we should have sold it". We had to literally show them how to do their jobs, dismantle the item, and do the work ourselves.
The truck came late and it took over 10 hours for them to do their job. They ignored our "FRAGILE" signs on our boxes and dumped them under heavy items. They banged into our walls and left dents.
I can't help but feel insulted by this whole experience. NEVER work with this company.

Service cost: $12500

Allied did a great job.  They showed up on pickup day as promised and on time.  Their employees were very careful and professional in loading our belongings.  They had to unload and store our stuff because no delivery truck was available for several days, so they did all that at no expense to us and big expense to them.  On the delivery end the driver called ahead as promised and showed up right on time.  The employees again were very careful with our stuff and very fast, too.  We were very happy with the communication and the price, which ended up being lower than the estimate after the load was weighed.  If you need to move long-distance, trust Allied.  This is the second time we have used them and were happy both times.

Service cost: $5800

We chose Allied as they are a national brand, so felt more secure paying a higher price.  We were dissapointed for the following reasons: Pick-up: -movers dropped furniture down our new hardwood stairs causing significant damage (also backed a piece of furniture into a wall causing damage) -we specifically asked and were told the pick-up truck would be the same truck to drop-off.  Turns out this was a lie: our furniture was unloaded to a warehouse, then re-loaded.  Driver of that truck couldn't deliver, so furniture off-loaded again, then on-loaded to the truck that finally made the delivery.  Somewhere along the line, we had significant damage to ~30% (literally) of our furniture -movers were unable to fit all of our belongings onto the truck, so instead of waiting for a truck with full capacity to make the entire delivery, Allied shipped part of our furniture (pieces chosen at their discretion) and left part behind; therefore, we have 1/2 of a TV stand, for example.  Deliver date was 12/15. It is now 12/29 and we are still waiting for the rest of our furniture -customer service: at the local level, they have moved at a SNAIL's pace to get anything resolved.  I finally had to contact the corporate customers service, who was actually very helpful.   I never write reviews (first one, actually, as I have a high tolerance for bad service) but I felt a responsibility to post this with hopes of preventing someone from incurring the same problems we ran into.  Granted, every experience is different, even within the same company.  I will never use Allied again, though, after this experience. .

Service cost: $5800

We moved from Los Angeles to Denver. The quote seemed reasonable, in line with other quotes from Mayflower, North American, etc. So we signed the contract. About a week before our scheduled load date, they called and wanted to change the pick up date from Monday to Tuesday. We had already told our landlord that we'd be out on Monday, so that wouldn't work. They told us they would have to have their guys come pick it up Monday and then transfer it to an Allied truck on Tuesday. We were not comfortable with this at all. When my husband asked to speak to the manager about it, the manager tried to make it sound like he was doing us a favor, he said, "Well this is going to cost us a lot of money but we're not passing that cost on to you."   It's not our problem if an unforeseen issue on your end costs you a little extra! We should have gotten out right then, but we didn't think we could. That was just the beginning of our terrible problems.  When they came to load on Monday the movers didn't put down plastic and tracked dirt all through our house. They didn't disassemble or pad our furniture properly. They left cigarette butts all over our driveway. When they had us sign the load paperwork, we noticed they had marked that every single piece of our furniture was dinged, scraped, or damaged in some way. They even marked that our leather couch had rust. Hello? It's a leather couch with no metal whatsoever, where the heck is the rust?!?! But we had to sign the paperwork or they wouldn't take our stuff. It was a nightmare.  When the truck arrived at our new home in Denver things got really bad. There was a rip in our leather couch, huge scrapes and gouges in some of our wood furniture. Parts had been disassembled when they switched trucks, and pieces were missing. The movers said it wasn't their problem since they weren't the ones who loaded the first truck.  The last straw was when they carried in a 100lb car jack in on top of a totally smashed box. When we complained, the driver said that the box was already smashed. Well, that doesn't mean you put a 100lb jack on top of it!  When we started to make comments about how things were being handled, the driver said, "How about you guys stop complaining and just let me do my job?!" We both just stood there in shock. Then he tried to tell us how he was being nice to us and could have charged us extra because it was snowing and he had to shovel a 2 foot path but he wanted to catch the football game so we got lucky. What does that even mean? We had been told by our sales agent that the movers would reassemble our furniture in our new home. They didn't, and when we asked them to they said it would be an additional charge.  They were so rude to me and my husband I wanted to tell them to just get out. If I had ever treated anyone like that at my job I would have been fired on the spot. I guarantee if their supervisors had seen the way they treated us and our belongings they would have been appalled.  We tried calling Berger, they basically said it wasn't their problem since they don't handle drivers. They sent us a $100 check.  We paid over $2300 for crappy and rude service. We are trying to file a claim to get some money to replace our damaged goods, but because the guys who loaded the truck marked everything as damaged I doubt we will see a cent.  So all I can say is stay the heck away from Berger and Allied. I can understand having a few hiccups, but our move was plagued from beginning to end, from terrible loaders, damaged goods, rude drivers, and a very difficult claim process, all I can conclude is that this whole company stinks. .

Service cost: $2300

We moved from Wichita KS to Clearwater FL
If we were told upfront that our belongings would not all fit on one truck (because there were already 2 other customers on already) we certainly would have picked another company. Our move started Dec 22 2011, our 1st truck arrived Tuesday Dec 27 2011 (4 BOXES MISSING AND A CRACKED TABLETOP). As of today Jan 4 2012 we still do not have the remainder, and when I spoke to a representative yesterday they still have no idea when they will have a driver to deliver the remainder of our belongings! I find this truly unacceptable and have no idea what to do about it! Of course keep in mind when they delivered load #1 they collected the total amount due (certified check) before they unloaded anything so I get the impression there is no hurry!
I have called daily and get the same response..I have talked to a supervisor who claims to be monitoring the situation. There was no guaranteed delivery date, there is no reimbursement for the delay..WILL WE EVER GET OUR BELONGINGS? I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!

Service cost: $4349

Had I known my $700 TV would be stolen and when claimed with Allied I would be offered $24 in return, I never would have chosen Allied as my moving company. I never expected $700 but I did expect something like $200 or $300 for a 3 year old plasma TV..THIS IS NOT OK and I AM INSULTED.

Oh and.. all of my husbands tools were also stolen out of his car when it was transported across country. He never put in a claim which is a good thing because they probably would have offered him $5. BUT IT STILL HAPPENED.

One piece of advice.. whatever moving company you choose, be sure to specifically ask how they handle claims of damaged and stolen items. What is their process and how do they value items. Also ask about the different insurance options and how that effects the cost of your property.

Service cost: $5200

They destroyed a stickley dining room set, including table and buffet; an antique desk; a stickley dresser; wine glasses; antique glasses; other miscellaneous items. We had set insurance and they refused to pay up on the stickley dining room set despite fact that buffet was destroyed and was unrepairable. The "repaired" chairs - each and every one was scratched or dented - and painted them a different color and deemed them repaired. They only paid, 1/3 of value.

Once the furniture was picked up, they were completely unresponsive and unhelpful. I cannot stress enough how much you should not use them. I have been through several international moves. They are truly unprofessional and should be banned from transatlantic moving.

Service cost: $25000

I recently moved from WV to MI. I called several companies, some of which would not even do an in-house estimate (only online). I had tow companies who did visual estimate at my house (Allied Vanlines being one of them). The level of professionalism exhibited by the agent was excellent. He was thorough in doing his estimate, which I believe helped in determining the cost (which never changed). I packed myself. On the pick-up date, the driver was at my house perfectly on time. It was a Friday with a delivery date set for Monday after 11 am in Michigan. On Monday at 11 am, the driver called me to inform that he was about one hour from my home. He arrived within that hour. Everything was delivered. The driver was honest such that he even told me about minor damage to my washer and gave me the contact person for filing a claim. I filed a claim, their claim department settled the claim promptly. If you are planning a move, consider Allied Vanlines.

Service cost: $4000

For those who do not want to read a whole review, here is a summary of this review: DO NOT MOVE WITH ALLIED. Never.

Their customer service is the worst I have ever experienced with any company of any sort.

Even before I had my stuff delivered, I had the hardest time getting through to talk a real person to schedule my delivery date. The dispatch and the central office gave me two different price quotes, and they took my stuff without letting me know which was right. And I had to call and e-mail them continuously to find that out.

Even more significantly, they lost two items, which could be understood as a human mistake. However, the bigger problem is that they never found it for me. Honestly, I doubt they even looked to find my items. They never called me back, and I had to call them continuously over the period of 2 months to track the items. After trying for 2 months, all they told me was that they could not locate them and I had to file a claim.

The agents in claims department are very rude and are not at all interested in finding the lost items for you. They never even apologized for what happened. The only person that was nice that I dealt with was the person who came to my house to give me an estimate. Of course, he/she will be nice to you because they want you to move with them. As soon as you hire them, everyone else you deal with afterwards is rude and not at all interested in good service.

Overall, it was a terrible, terrible experience moving with them. If you care about your items and more importantly your sanity, do not even consider moving with them for a fraction of a second.

Service cost: $2500

We were guananteed a 2 day window for delivery. The day before they were scheduled to pick up furniture we were told that our driver was pulled and they didn't have another. Our furniture would have to be stored in their warehouse until a driver was found. The packers were 8 hours late and didn't finish until 10:30 pm. I asked them to cover the stairs (beige) and they never did. Our furniture arrived 7 days late (so much for the guarantee!) I had several pieces of furniture with big chunks taken out, some with scratches. Boxes were literally smashed, even with "fragile" stickers all over it. I was told that it was my fault because if it had been packed right, that wouldn't have happened. It was a very "sloppy" move and would not use them again!

Service cost: $9000

I used Allied moving out of Phoenix. It was a really horrible experience.

They were late arriving to pack up my things. They also charged me extra at the last minute to deliver when they said they would deliver.

When they delivered my things they broke: TV, 2 dressers, TV stand, sofa, scratched dining table. And they didn't put racks into the wardrobe boxes so everything was crushed and wrinkled.

The move was really traumatic and I even paid for the full insurance and they still wouldn't pay for all the things that were broken or damaged.

Please don't use them if you value your furniture.

Service cost: $4600

Please guys, who ever trying to engage this mover please stay away to have your peace of mind. Everything went bad with the word 'go' right from the beginning. This move is about my household items.
Sharing them for readers benefits:
1. Did not picked up items on time
2. Rude people entering into apartment and having issues with proper estimation. Price jacked up by another $400 and made to pay the extra money upfront.
3. Once items picked up, no word on when it is to be delivered.
4. Despite so many calls nothing returned. Fed up and wrote a lengthly mail and reply received that they have 21 days to deliver. (reply was so rude as well)
5. Waited for 21 days and contacted as well. (Imagine the pain and agony on staying without anything on a new location in this state!)
6. Finally a word came from no where that it will be delivered on 22nd day. 
7. Delivered most of the items and found 3 important boxes missing.
8. Still in touch with them to trace where my items are.
Anyone willing to engage them please think about these and best of luck to you.
Thanks.

Service cost: $1800

We contracted to have our household goods moved from Tennessee to New Mexico with Allied. Our things were picked up on 6/8/11 and were to be delivered between 6/15 & 6/20. Called today to find out status of our shipment and was told it was still in storage and it did not have a driver assigned. No one called, no one emailed, absolutely nothing was said to us to let us know that we were not going to have our things delivered anytime soon. Allied does not offer decent compensation for this inconvenience either. So our family is in an empty house, sleeping on a air mattress with no way to cook, no way to do laundry and absolutely miserable.

Service cost: $9000

I moved from Ky to Va after my husband passed away. The movers mis-labeled boxes and placed china with bed sheets and things like that. Once it came time to deliver my items it was like I was bothering the driver. They did not put together the items they took apart when packing my home up like stated in my paper work. I had a clock given to me by my brother when he was serving in Germany and that was "misplaced" and also my coat rack made by my husband before he passed went "missing". Also some small items like a radio and floor covering for my computer chair went missing. The driver when I asked him if he was going to find the pieces to put together my things said, " I have to get on the road and I do not want to sit in traffic so you can call the company and speak to them about anything missing." Once the movers left they left empty gatoraid bottles all over my yard with no regards to me or the neighborhood. Then when I called about the missing items the lady was extreamly rude and acted like she did not care. They said they had a tracker on it and would call me back. I waited a week and I had to call her back with no answers once again. After the third time she once again had no regards to my belongings and said "oh we can't find your things so we will send you a check." Well that does not replace anything but at least these people could have at acted like they cared. And they sent me a whole whooping $200 check. I would never recommed this moving company, even to my worst enemy. They were so irresponsible as a company and have no regard to personal property, aslong as they get on the road in time.

Service cost: $8000

The home company in my city was fine. My problem is Allied's customer service for claims. It has been 6 weeks and my claim has not yet been settled. This is not a major claim, the damages to be repaired/replaced are minimal. And, yet, to date nothing has been done. Someone came to view the damages the first week of August. I have been waiting since then for the repairs to be completed.
Allied customer service followup is almost non-existent. I was told today that it is their "busy" season. But that should not effect my claim and my repairs.
I have used other companies for our moves, which have been long distance, and not one has failed to satisfy the claims in a timely manner.
I would advise others to use another company, such as Atlas Van Lines. Their customer service was excellent.
I was unable to use them for this move.
I will never use Allied Van Lines again.

Service cost: $7487

Yesterday (Friday) when the movers showed up at 9:00 am and began blaring rap music with questionable lyrics/words loud enough for my neighbors to hear, they began packing, and found my weapons before I could get to them and secure them. My husband is a Marine, and we live, eat, breathe firearm safety in this house. One of the man-child movers began playing with it while 'looking for a serial number to record'. I had already secured my pistol at my side after watching them passing it amongst themselves, never checking, nor declaring 'cleared!' as protocol dictates. I was getting out of the lawn chair where I was sitting off the front porch with a friend in order to say something, when one of them deliberately 1.took the safety off, 2. racked the round and 3. pulled the trigger, thus blowing a 3 inch hole in my front porch..not 15-20 degrees from the angle at which we were sitting. No one was injured, but I spent some time throwing up in the bushes beside our home after it had time to sink in. He is now saying that it went off on its own, spontaneously.      After they left, I then discovered a massive clog in my master-bath toilet. One of the movers used it, was unable to flush, and decided not to inform me.  My friend and myself plunged this toilet for 30 minutes with no effect whatsoever except fouling up the surrounding area ..it was horrific.      While they were in the garage, one of them pulled the 'emergency cord' on the garage door opener, thus preventing me from being able to use the garage door until I figured out how to fix this, having to crawl onto the roof of my car to do so, since I now had no furniture to climb on.      And last, when taking down my curtains, they pulled a curtain rod holder out of the wall, did not say anything, nor did they reattach, I discovered after they left. I am 5'3"..no way of fixing this as my husband left 2 weeks ago and without furniture, I cannot reach it. In their credit though: The supervisor came over immediately and fixed the clogged toilet. Their responses to emails and phone calls are immediate and satisfactory. The supervisory staff were respectful and courteous and good communcation all around.

Service cost: $4000

From start to finish this was a terrible experience. I lay to several times. From the very beginning, I was told that my belongings could ship out early. I wound up waiting 2 months for my things. I was given an original estimate that was $3000 less than what they ended up charging me after picking up all of my boxes. I was lied to about when the items would be shipped off. I was lied to 3 times about when the items would arrive. When the items were delayed I was not given a call and instead waited around all day long for my things which wound up coming 2 weeks later. On top of that, 80% of my clothes arrived reeking of mold!! I spent $700 on dry cleaning, and hours hand washing things and doing the laundry. A lot of my books smell. One of the only boxes that was packed by the company was crushed and destroyed. I have missing items that are unaccounted for. I was given a discount for my troubles and was happy about that but ended up paying more that amount on dry cleaning. I filed an insurance claim and it took them over a week to contact me and then 3 weeks before they can come check out the damage. In the meantime, I have boxes of moldy clothes and crushed boxes sitting on my patio waiting for them to look at. I cannot put into words how stressful this situation was and I feel so neglected and disappointed and saddened and have been very angry. Luckily I did not have any furniture to ship as I heard that the people who had furniture in my truck had their furniture destroyed. It makes me sick that they can operate a business like this. Moving is hard enough as is without further complications. On top of that, I'm 5 months pregnant and living alone as my husband is in the army and have had to deal with mold that has made me nauseous and given me headaches. Do not choose this company!

Service cost: $4300

I very upset and extremely disappointed with the deception I experienced with my recent move from Mission, KS to Monson, MA with Ailled.  I was given a quote of $5742.13 which I paid as demanded prior to unloading my belongings.  When I noticed that I was missing a substantial amount of my boxes I was told that ‘it was overflow” and another truck was coming.  I left Kansas on Wed. July 22 as did the crates and moving truck.  It is now Sept. 3 and I start a new job tomorrow without the rest of my household goods and clothing.   I should have realized something was wrong when my belongings were packed into storage crates in Kansas.  I asked why and the crew told me that they were waiting for a driver so they would go into storage temporarily.   Right now I have been forced to buy items to replace what I already own somewhere in a warehouse in Kansas.  I have no silverware, underwear, socks, cleaning supplies and the list goes on. Coleman Moving/Allied's move coordinator Kelly Albrect is useless.  She places blame elsewhere and contends that 'we are waiting for a driver'  What does that mean?  To hire one?  Put my stuff on Youship?   .

Service cost: $5700

I cannot recommend Allied at all! The rep. who came to my home gave a written guarantee of services but when the problems with delivery started, he was no where to be found!
The move of the furniture was to be delivered on a weekday between 2-4pm. The day was changed to a day later, same time. But that didn't happen. When I was finally able to call the driver at 4, after a maze of calls to the Allied office in NY, he was in Georgia, HOURS away, with a delivery to make before mine. After tracking it for hours, my furniture was delivered at 2 AM!! I was exhausted!

When I called Allied to discuss this, I spoke with secretaries that fielded calls away from the sale rep. that had given me the guaranteed delivery. I left him a message. He never called me back.

Allied provided very poor customer service. It was very stressful to move, and unfortunately this company made it worse. I have a large move coming up in a month, and clearly will NOT use Allied.

Service cost: $1000

Allied was recommended to me by a family friend who had a good moving experience with them in the past. Until my items were delivered to my house, I would have agreed with his assessment of the moving company. The coordinator who initially came to my home to give me an estimate was friendly, though slightly unprofessional. A third party was paying for the move and we had quite a bit of confusion and delay while the moving coordinator figured out how to process the payment.

My items (mostly) arrived on time and the driver was very good at communicating where he was on the journey and when I could expect my delivery. However, after my things were dropped off, I noticed multiple damaged things, including a book case which the movers must have noticed was damaged when they carried it in, yet never mentioned. 2 items never arrived.

I called the number given to me by the driver to report my missing items and was told that they were, in fact, on the truck and since the driver would be passing back through my area that weekend, he would contact me and drop them off. It is now 3 weeks and at least 6 phone calls later, and not only do I still not have my missing belongings, but no one from Allied has ever returned a phone call.

After endless frustration with the California office, I finally called the national office this morning where the customer service agent told me the driver will UPS my items to my house. There have been no apologies and no effort on the part of Allied to inform me about what is going on. This is appalling customer service, especially considering the high price of the move and Allied's supposed superior service, and I will NEVER recommend Allied or use them again for a move.

Service cost: $2500

On January 6th, 2011, Allied Van Lines moved my home furniture and other items from Florida to California. The moving truck encountered some rainstorms along the way and in the process, a leak in the storage area of the truck caused one of my King size mattresses to get soaked up. The driver informed me upon arrival in California and Allied sent an adjuster to look at the mattress after I filled out a claim form on their website - my claim reference number- 503697. The adjuster concluded that the mattress was damaged beyond repair and advised us to get rid of it. We took his advice and disposed of the mattress. However, when we contacted Allied about 2 weeks later, the customer service representative assigned to the claim, a lady by the name of "Becky", who I contacted at 1-800-470-2851, stated that the mattress was in fact "repairable" and that the cost of repairs was around $400. She concluded that because my deductible was $500, there was nothing they could do. In other words, they were off the hook for repairs or reimbursement. I paid $1,750 for my mattress about 18 months ago. This is a scam that Allied trains its' claim adjusters to practice. They do not reimburse at any cost, irregardless of the extent of the damage and their fiduciary commitment to honor the insured party's claim.

Service cost: $5700