Alliance Van Lines

Our move was a nightmare. This company is NOT a moving company. They hire carriers to do your move. I was initially impressed with how organized they were compared to other moving companies we had spoken to. They offered us a good price on a move from Florida to Tennessee - but we had to act fast because the they could only offer us such a price because they already had a carrier making a move to/from the same areas. The rush in getting us to sign prevented us from reading the "fine print".

The fine print stated the they have no control (and therefore liability) over how the carriers they contract operate. And the carrier they contract have up to 31 business days after their "estimated delivery window" to complete the move. And then - they pay some small amount of money for each day or week they are late. Essentially - we had no idea when our stuff would arrive! Verbally, we were told the arrival date is rarely more than a few days after the first available delivery date. Beware - what they say verbally is worthless - you are not even allowed to speak to the salesperson that spoke to you once they take your stuff.

What this meant for us:

(1) Items stated in our "binding estimate" meant nothing to the carrier when they came to pick our stuff up. We had to re-negotiate everything with the carrier all over again. The carrier we were assigned charged differently for stairs, moving the drum set that was already included in our estimate, and how they measured the size/cost of the boxes.

(2) Alliance had told us (verbally) that because the truck that was already going (close) to our destination was scheduled to be there a couple of days before our desired date of arrival, it was extremely unlikely that our stuff would arrive more than 1- or 2-days l after our first available delivery date. In truth, it arrived over 3 weeks later. Family had flown in to help with the move for the first 2 weeks - they had left by the time the truck got there.

(3) Alliance themselves were totally uninvolved once the carrier took our stuff. They could not even bother to intercede for us in understanding the delay of our stuff (which had not left Florida until about 3 weeks). This company considers their job complete once the carrier takes away your stuff. They refuse to get involved and do not seem to care if your stuff is actually moved to the destination.

(4) The only piece of furniture we had in the delivery (a full-size platform bed) was broken and missing numerous screws on arrival. But of course, this has nothing to do with Alliance as they have no responsibility for the actual move.

(5) Two of our items were lost - but, again, this was not a concern for Alliance - the only company we had an agreement with - who has no responsibility for the move!

(6) When I tried to file a complaint with the company, they had no system in place for receiving and processing complaints - they provide you an email but the emails are swallowed with no action taken. (

I could go on - but I will summarize - I would NEVER choose this company again. Furthermore, I would advise anyone to avoid "moving companies" that contract actual moving companies to do your move, and do not hold any liability (i.e., responsibility) for the actual move.

Move size: 1 Bedroom Home Service cost: $1932

Never again; learnt my lesson.

The scam they run is the following: they will pick up your furniture in timely fashion because once they do, they essentially hold you hostage. It's been almost 30 days since they picked up my furniture and still waiting for delivery.

First I was told delivery would take place between Tuesday June 8th to Thursday June 10th. On Thursday, I got a call saying will take place on Friday June 11th. On Friday they call and tell me delivery is guaranteed to occur on Sunday June 13th between 11AM-4PM. I had a wedding to attend on Sunday but I just wanted to get this over and done with, so I ate the cost of the airfare (couldn't get a refund) and missed my friend's wedding. It is now 7:45PM on Sunday and STILL no delivery.

I'm just too exhausted to even be angry at this point. Moving is always an awful experience but these people love making it worse.

These people seriously do not care: they already have your deposit, the pick-up fee, and they are happy to forgo the last payment since they are holding tens of thousands of dollars of your property.

It is Sunday right now. I've been waiting for these people since 11AM. They called at 3PM saying they'll be heading to my place next. It is now 7:45PM and nothing.

I missed the wedding, lost my airfare, have done nothing but waiting around, and they can't even dignify themselves to let me know what's up. And entire Sunday just wasted, couldn't even go to the grocery store just waiting for them.

I cannot even begin to think what an awful pain it'll be when they actually deliver and not everything is there.

Move size: 2 Bedroom Home Service cost: $3300

It all started off well. Customer service answered questions and I received all my answers. Then I realized they are brokers after I signed contract and paid down payment in January 2021 for a move in May 2021. The two day window of my move date came. No call on the first day. No call on the second day. When I called customer service they said the stop before me severely under declared their items and he will talk to driver to see if he can fit my 560 cu ft load. No call back. Finally I called back and the lady said they wouldn’t be able to pick up my load. Thankfully my house closing was pushed back. I then asked her if it can be guaranteed within a 12 day window and she couldn’t guarantee it. Now because I followed all rules I got bumped because of an inconsiderate person also on my load. Without hesitation she offered my money back with zero offer to help find a truck. Even after I stated I am 1,800 miles from my stuff and have to start back at the beginning trying to find a mover. Nice customer service. At least she was polite and I did receive my down payment in a timely manner.

Move size: 1 Bedroom Home Service cost: $3700

This is not a legit moving company and they don’t tell you that when you sign up. They give you a two day window, and tell you they will call the day before they are coming for pickup. Well my two days passed, missed my flight and now I am forced to sell all my stuff. They told me they may not get a mover to me for a week, if not at all. The people who move you and alliance and two different people that’s why it’s so cheap. Please please do not use this company!!!! I am all alone across the country from family and friends and am stuck. Avoid this company or you will have the most stressful move of your entire life. I can’t even imagine how horrible it would go if they actually did pick up my stuff and if I ever saw it again

Move size: Studio Service cost: $2900

Do NOT use Alliance for moving. It takes more time than they estimated and more expensive than they estimate.

Initially it was great, I had an accurate count and they adjusted my price based on the count. Verbally, Chris from Alliance said that we have to tell you 1-10 business days, but it usually takes about 3 business days. I was going to share a truck going yo/from the same states as me. I thought great, that’ll work out well with when I start my job.

Three days before my estimated move date, I was at work when I was called and unable to answer. I proceeded to get three calls in a row (within 10 seconds of the phone no longer ringing, it would start ringing again) until I answered to give an updated inventory. I was also then told that I need to have cash or a US postal service check for the moving company. I was told with my initially contract that I could pay with a credit card, but then they said nope, they need cash when they pick up and drop off so they have money for gas and food. That should’ve tipped me off, but I had my cash ready for when they would arrive. The moving truck comes and turns out it is not Alliance, but rather a business that Alliance contracts with. I then had to renegotiate my estimate because they said while my count was accurate, the Alliance estimate was “too low” for space. They tried to charge me for things that Alliance said I would not be charged for: blankets for furniture moving, using an elevator (I saved you stairs and you want to charge me?!), mattress covers (I bought them and they didn’t want to use mine but rather their own). My stuff was then put into a warehouse… and it stayed there for 20 days. Why on earth did you need cash the day of when you drove only an hour to go to a warehouse and then my stuff was stored for a few weeks?!

After my requisite 3 business days that I was verbally told by Alliance, and not hearing anything, I called Alliance to get an estimate of when my things might get moved. They have no estimate other than they are looking for a truck/driver—wait, what happened to the truck that was going to/from the same states as me that I was to share with?!

I called the warehouse that my stuff was mysteriously stored at, and they told me it would be 1-21 business days and they had no estimate. I said, but my contract says 1-10 business days and they said “we legally have 1-21 business days” and it did not matter what my contract said because theirs says 1-21 business days. When I called back Alliance a few days later, they told me they had already talked about this with me and nothing had changed.

It took almost 3 weeks before my things arrived. I had damaged items (well packed boxes were smashed down, large plastic bins were cracked) and I was missing boxes and plastic storage containers (as well as got a few boxes that weren’t mine I later realized). I filed a claim, but based on how this company operates, I already know that I will not be reimbursed well.

Very unhelpful to be starting in a new place, have terrible customer service, and have your things in limbo. Would never use Alliance again, and would not recommend them. Always, always read the fine print and do NOT let anyone rush your through reading a contract.

Move size: 1 Bedroom Home Service cost: $2000

Alliance Van Lines was such a convenient and professional service! I requested them to move a heavy TV stand, and they were able to schedule something the same day. My team lead Glenn was communicative about their arrival, and the move went seamlessly. Glenn and Davis were experienced, respectful and professional, and we couldn't have moved that piece without them! Would recommend. I have referred these guys to my sister- who is my neighbor- and she's going to use them too after 3 weeks.

Move size: 2 Bedroom Home Service cost: $3894

Moving from Phoenix to Denver. Make sure you have detailed itemized lists before they give you an estimate. Movers arrived, told us they didn't have enough room in the truck. The company they contracted with to move us did not have the final inventory. Alliance has zero control on the cubic feet so the final bill may be hundreds of $$'s off. Original quote was around $2,100...will probably end up paying around $3,100....and lots of headache. Keep in mind it is not Alliance Van Lines moving you. They are just a broker who finds other moving companies, pass along the cost plus their cut. I would highly recommend going directly to the moving companies and skip this Broker.

Move size: 1 Bedroom Home Service cost: $2600

If I could give less than one star, I would.

I am going to start by saying - do your research before picking a moving company. Unfortunately, I did not. This was by far the most unprofessional "company" I have ever spoken to in my life.

I booked my move with Alliance Van Lines on July 15th. This was for a window of August 30th-31st 2021. When these dates arrived, I did not hear anything from Alliance.

When Thursday, 09/02/2021 came around, I called to check on the pickup. I spoke with a woman named "Asia", who informed me they were working on my move and it would take "less than a week to find a truck to pickup my belongings." I understand that things may have been delayed with Hurricane Ida, so I was patient and waited through the Holiday weekend. However, I heard nothing. I called Alliance again Wednesday, 09/08/2021 and there were no updates to my move.

Out of frustration, I requested to cancel my move. I called back within the half hour to see if we could un-do the cancellation. I was speaking with "Cassidy." We had agreed that I would look for other movers while Alliance works on my move, and if I find movers that can provide service sooner, I would cancel and receive my deposit. About 10 minutes after hanging up with Cassidy, she calls me back to say the refund was already processed and Alliance can no longer work on my move. I told her that was fine and thanked her.

I then received a call on 09/08 from Dispatch not five minutes after my chat with Cassidy. A man named "Andrew" had called me saying they actually did not process my refund and they can continue to look for a truck to complete my move. He told me he had found a truck that was picking up a shipment in Austin, TX, and could pick up my belongings on 09/17/2021. He said he would not have called me and would have just processed the refund if he was not confident that the pickup could happen on 09/17/2021. I said this was fine.

I spoke with Andrew later that day again as well, as I had found a BBB Accredited company that will help with my move sooner for similar cost (U-Pack). I asked if there was any compensation given for my move being it was over a week later than I had signed for. Andrew informed me that I was eligible for $25-$50 a day since the day after my pickup window (beginning 09/01). This would be an approximate $600 reimbursement not including holidays or weekends, assuming $50/Day. I asked Andrew if that was fine and he said yes. I asked for this in writing, which I received from Cassidy on 09/09/2021 via email. I was waiting on this written confirmation prior to signing the new contract that was given to me for the 09/17/2021 move- however, I (luckily) never got around to signing the new contract for 09/17 pickup.

I received a phone call on 09/09/2021 at around 12:35 PM EST. Another man from dispatch had called me to inform me that I am NOT eligible for compensation and that Andrew was apparently mistaken. He informed me that Alliance would refund my money for deposit, and that doing a $25-$50/day compensation would not be possible although I have in writing that it would be. I, of course, cancelled the entire move and received my refund (which did come through.)

It is absolutely unacceptable to be over a week late with something like moving, and further, relaying false information about compensation due to a late pickup -- ESPECIALLY when it is given in writing. Alliance Van Lines did not even have the decency to call me to inform me if there was any delays. My time was well wasted.

Upon further research of Alliance Van Lines, it seems that this entire "company" is a type of Ponzi scheme anyway. Per opencorporates.com , this company's president is "Samhaka Inc" with a chairman and secretary of "Cointech Inc." It is impossible to find any of the workers on LinkedIn or any legitimate website, leading me to believe that they do not go by their real names. It is impossible to even find a CEO or real president of Alliance Van Lines, and they have hidden domain registry.

All in all, do not use this company. Stick with moving companies that are at least BBB accredited, which Alliance Van Lines is not. Look for a DOT number. Anything. Do NOT let this sham of a company handle your move.

Move size: Partial Move Service cost: $2042

This company was not called for a quote but continually called me to give one. I was told to send them my lowest quote and they’d beat it by 20%. These bait and switch tactics are common in low end companies and to be continually badgered by their salesman is an unacceptable business practices. I called and asked to speak with a manager and they transferred me to the same salesman. I told him to transfer me to his manager and the manager defended his business practices. I told him I could not believe he was defending his salesperson, told him I would not do business with them and I’d leave a review about my experience. Here ya go, do not use this company!!!

Move size: 2 Bedroom Home Service cost: $200

NEVER USE THIS COMPANY. We ordered a move from NYC to Naples at the end of February 2022. They originally quoted us $3500 and it ended up being $7000 when they arrived and looked at what needed to be moved. It was a bait and switch. I saw them moving my furniture and boxes half hazardly. They were stacking heavy boxes on top of other boxes that said "fragile". And rolling the boxes over and over to get it on to the truck. I was outside where they didn't see me as I watched them treating my boxes like garbage. They only were delicate once I walked up to them. The movers themselves kept peaking over my shoulder during the drop off process as well when I was on my computer and asking me personal questions about what I did for a living. Very inappropriate. And they disassembled an expensive sewing machine without my consent that is worth $5000 and I keep finding little pieces in separate bins. I still can't find all of the pieces, making this sewing machine useless. Also, I have a broken book shelf, secretary desk, large fan, and countless other things I'm still going through. And I am informed that they pay for broken items at 60 cents per pound. That is a useless insurance policy. ALSO, the broker that books with them is equally incompetent and shady. On the phone the broker promised a 3-5 day shipment. After the moving pickup, I come to find out the moving company says it could take 30 days and they never deliver in 3-5 days. So I didn't have my furniture for weeks. And when I called the broker, they said "that promise was on the phone, you can't prove we said that." I could have spent the same amount of money somewhere else with competent movers. NEVER USE THIS COMPANY. BEWARE.

Move size: 2 Bedroom Home Service cost: $7000

These people don’t move you! They get other companies to move you! Had a move from alabama to Indiana set up for 2 months! They then were late and had story after story of what was going on. Called dispatch ourselves and the “lady” called my 74 yr old mother a bi$&h! Called alliance back and they backed up the dispatch and didn’t care and they refused listen to anything. Then they canceled our move and said I canceled when I did not! Now fighting to get out $711 deposit back. Ended up getting a u haul and moving ourselves! With 3 handicapped people trying to move with 2 children at night cause this company screwed us around for days on end. Do NOT use these scammers!

Move size: 1 Bedroom Home Service cost: $2669

I have moved five times before, using other moving companies, and have never had any issues. Alliance sounded promising on the phone, and I reviewed my items with them several times, provided detailed descriptions, and asked how much it would be to add and subtract certain items. I was given an estimate that was in the lower third of the estimates I received, and decided to go with Alliance, as they assured me that they were confident with the estimate.

The day of the move was hectic. The movers kept complaining about my treadmill, which had previously been moved without issue. They also asked me if it was ok to scratch up the walls, to which I responded that it was not.

They then charged me more than double what the estimate had been. This was especially surprising as I had overestimated what I would be moving when speaking with the customer rep, and so did not expect that the cost would be over the estimate, let alone almost three times as much. At this point all my belongings were on the truck and I was set to leave the state, and so had no option but to pay what they charged.

They delivered a week later, which seemed great, but only sent one mover. They then asked if I had neighbors who could help with the heavy lifting, which I do not have and is part of the reason I hired movers in the first place. They ended up calling the gardeners working next door to help. Overall, a move that should’ve taken less than two hours took almost six hours. They did not reconstruct some of the items moved, and broke others. This was overall a terrible and overpriced experience, and I will be reporting the company.

Move size: 2 Bedroom Home Service cost: $5200

In my opinion, this company is terrible! They screwed my visually impaired disabled vet daughter out of over $2,000. At pick up the driver demanded an additional $680for oversized pieces and refused to review the detailed inventory with me. He also demanded another $700 be paid at delivery. The company was to to only use a straight truck at both locations but showed up with a semi at delivery. This driver demanded another $700 to transfer the load. What could she do, he was holding her goods. I sent certified letters the the Ft. Lauderdale office and to two shell companies listed as owners. NO RESPONSE. I filed a complaint with BBB but the company refused to address these excess charges, Again, in my opinion this is an unscrupulous company and I say buyer beware. The only reason for the one star rating is the system won't let me post zero stars

Move size: 2 Bedroom Home Service cost: $6500

Alliance Van Lines and their contracted movers, MOVE On Movers, are THE WORST! My move fron Nevada to Florida was 6/27. The movers came a half hour after my alloted window. I was charged $500 more because I had more boxes than I stated. Fine. 2 days later I was called and asked for the first date I would be available for delivery. I was sent an email to fill in the date and I replied 7/6.

I live in NY so I hightailed it to Orlando to wait for my delivery. When there was no delivery I called the number that's supposed to be the dispatch line and was promised a call back within 48 hours. 2 weeks later and daily calls from me, no call back from them. I called a random number of theirs and was told that someone would call me back regarding delivery date. After a week of no calls I called them, only to be told that they have no trucks and my goods are at their warehouse. Why couldn't they be upfront with me? The last time I called I was told I should get stuff by the 26th.

This is the worst service I've ever had and if I'd done my homework it could have been avoided.

I would encourage anyone to STAY AWAY FROM THIS COMPANY!

When I asked about the relevance of asking for my preferred delivery date, to which I replied the 6th, I was told that was the date they would pack my stuff on their truck. Basically she asked me what date she should do her job. Everything was a LIE! I'm livid, because I need my belongings and I can only imagine its condition now.

STAY AWAY FROM ALLIANCE MOVERS!

Move size: 1 Bedroom Home Service cost: $5029

3 Weeks 300 Miles, Had Random People from My Neighborhood Help when I explicitly ask they not have random people move my stuff. This was Into a storage room in my building. Tried to wedge the door open by hiding something in the cutout. And to reiterate let Random people from an apartment near mine into the storage unit. Didn’t want to remove the wrapping from my brothers furniture that is also stored there. Called various names, got mad about the size of their tip. But let me know they will get a pink lowrider. I wouldn’t use them.

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Move size: 1 Bedroom Home Service cost: $2500

I was duped into booking with Alliance Van Lines by their flashy sales pitch that they would be by my side and taking care of me every step of the way with my move. I’m almost 100% certain that I was told there was no middle man with Alliance when I first spoke with an agent about an estimate, which is what reeled me in but was completely false.

They sold my contract to another moving company, Road Runner, who is a nightmare to work with. After having to go back and forth on payment types, the movers showed up on the day of pick up only to tell me that there was no way my items would fit in the square footage they had allotted to me based on my estimate (without even seeing my items!!) and then started their spiel about service fees that I was promised were part of the “white glove” service. Road Runner wanted to charge me another $1000 that I did not have to bring everything that was listed on my itinerary!! I ended up having to leave a lot of my items back in California and I was moving cross-country to Georgia.

It took a full month to receive my items and I am convinced that it is only because I stayed on top of them and constantly pestered them and threatened complaints that I even received my items. When all was said and done, I thought that I had been lucky for having only one item missing from my lot, even though I was charged forA shuttle to get my items to my house (another $300+ hidden fee) because the 18-wheeler could not access my residential address.

Well, it’s been about a month and tonight I discovered that the suitcase I had on the moving truck had been gone through. I found a deck of Star Wars playing cards that I do not own, 4 essential oil bottles that I do not own, and a Chinese hair chopstick that, again, I do not own, in my suitcase. I had personal items in that suitcase and I feel violated.

Alliance Van Lines is a slimy company and they contract out to even slimier movers. If I could give them a zero rating, I would give them a negative five star rating. NEVER AGAIN.

Move size: 1 Bedroom Home Service cost: $4100

Worst experience ever! Do not use this company! I am moving from Florida to NY and I only needed a few things delivered, I called this company and they were very nice at first accommodating and reasonably priced. Then pick up day was getting close it was suppose to be 10/11 ( written on first contract, then I added a few things and the date changed to 10/8 or 10/9). The delivery date was given more than a few times 10/15 ( but to my own error i did not look for it on the last and final signed contract) … Then I get a call from the driver who asks if he can pick up early, I say yes trying to be accommodating to him, he picks up on the 6th ( comes alone, helper got hurt at last stop) says no problem I got it , and in the end my husband helped with the entire truck packing! I called to complain and got the run around, told they’d call back … the next day I get a call to tell me they’d give a discount but it would come from the drivers end, I said never mind. Then I was I

Informed they had me down for delivery on the 10 th, I had nothing in wrong stating that and I said no it’s the 15th! They then said I’d have to put it in storage pay for it and get it delivered 15 days later than the 15 th! So in the end I had it delivered to my sons home inNYand now I have to hire another mover to deliver it. Unacceptable! Horrible customer service from a John Edwards at alliance van lines and luckily a nice woman at EZ Movers Kirian helped me rethought a very stressful and disappointing time! It’s a shame this company is still in business!

Move size: 1 Bedroom Home Service cost: $2350