Alliance Moving & Storage LLC

The party that moved went cross country. I was the agent left in charge of the moving party's belongings. The driver of the moving van was to call me 30 minutes before he arrived to town. He called me one minute before he was to arrive at the meeting place then was visibly upset that he had to wait 20 minutes at the storage unit address as I had to drive cross town to get there with to sign paperwork and open the storage unit top so that they could load the contents. He had the extreme attitude of "time is money."

Two weeks earlier I had opened the storage unit and photographed the contents as they were stacked and E-mailed the pictures to my client. She informed me that she presented the photos to the moving company and I have every reason to believe her. The estimate was padded significantly for the repacking needed that was shown in the photos. Well the driver had a cow and called my client and strong-armed another $1,000 out of her. Furthermore the moving van had no business name on it, nor any identifiable marks on it and had no business card; he wouldn't even give his name. I was instructed to sign the paperwork including the bill of landing by the owner of the contents. I was never given a copy of the paperwork signed nor even given the opportunity to photograph the documents.

It has been two weeks since the company loaded and hauled off my client's belongings. They still have not arrived. The company claims they have no idea where they are. She has no bill of landing to claim the belongings with as none was given to me to mail her IF they even arrive. Rarely in my life have I ever been treated so rudely by anyone. The moving company has stopped taking my client's calls, but no matter things were going nowhere quickly anyhow.

My client is investigating her options, including bait and switch and fraud as there are many more irregularities in this move. My client has been advised to file a report with the FBI as they are the law enforcement agency in charge with interstate commerce. She is livid and no amount of money will buy back her many family heirlooms lost. Never in my life have I seen a move go so poorly or in this case, not at all.

Those of you considering using this company, beware! Read all the comments first. There are about 80 reviews that are very poor, so poor in fact it leads me to question the authenticity of the good reviews. There are only a couple reviews that are mediocre. What are the odds? The website itself states that customer reviews cannot be taken down yet it also said elsewhere 115 of the reviews I asked for were filtered out and I was unable to read them. You draw your own conclusion.

Move size: 2 Bedroom Home Service cost: $2700

Roger is a con artist …The management says they will call you back - after 7 calls and 2 emails no call back ..Just AWFUL people to deal with . Roger promised - I will be with you each step - when they showed up to my house - they wanted and extra $1200 - Roger never returned my call .. Roger said a 4.5 moving company would pick up my items -a 1.9 review company did ..I was supposed to get a rebate - it never happened..I do not know how they can live with themselves by lying ..

Move size: 2 Bedroom Home Service cost: $3200

I hired Alliance for direct delivery and then confirmed it with the sub they hired. The day of the move, the sub said it won’t be a direct because of scheduling problems. That’s not my problem, it’s theirs. And it’s NOT what I paid for! The Sub then tried to exploit me as a senior citizen, asking for $1,200 extra when I had EXACTLY what was on their itemized list, and not one thing more. I said, “I know I don’t have extra. Let’s do this. Let’s measure the truck and decide together exactly where 840 cf is (what I paid for); once the truck is at that point, we can stop loading and I’ll deal with anything that might be leftover on my own.” Their response was “measure all you want, you’re still paying $1,200 more.” I protested saying “How? If I paid for 840 cf and that’s all I use, how is it more?” The sub got mad and cancelled, saying “find another truck.” Basically, if I won’t let them exploit me financially, they’re not interested in the job. THEY cancelled, not me. Yet ALLIANCE did NOTHING TO HELP ME and refused my refund, saying “You hired us to provide a truck; we did that, so no refund.” I disagree. I hired them to provide a truck to DELIVER DIRECTLY, and they didn’t do that. I hired them to send a reputable company, and they sent a company intent on exploiting seniors. I was going to report Alliance to the Better Business Bureau, but then I discovered that their BBB rating is already an “F” so they probably wouldn’t care.

On a side note, my son said, “let’s just rent a truck and move it ourselves” (650 miles). We rented a 16’ Budget truck, with a maximum cubic feet of 640. ALL of my things fit into that truck, when Alliance said my things totaled 840 cf, and then as soon as they saw my things, the sub wanted to charge $1,200 more saying I had over 840 cf. When I wanted to measure out the space in the truck so I’ll get what I paid for, they flipped their lids and quit. THEY QUIT, NOT ME! And as I said, Alliance refuses to return the $1,000 taken (stolen!) from my retirement savings. YOU HAVE BEEN WARNED!!

Move size: 1 Bedroom Home Service cost: $4000

Our initial contract was with Alliance Moving and Storage who sub-contracted it with Home Movers ( We didn't know Alliance Moving was a broker company?). We were guaranteed a certain price per foot. Don't be deceived or gullible like we were. They will tell you the best case scenario like it's the exact truth. The experience has been nothing but terrible. The price to move increased 2 1/2 times the day of pick up (which we were assured would not happen because we signed up with a guaranteed price rate), the date we were told it would be delivered has been changed multiple time and we are still waiting for our furniture to be delivered. It's difficult to reach anyone and when you do finally connect with a person, no one knows anything. We would have been better off to sell everything and buy it new. I will never use either of these companies again.

Move size: Partial Move Service cost: $8077

We were not informed in our introductory call that they are agents who broker movers. They called us every day till we signed up (which seemed trustworthy based on reviews + speaking with their staff). Scheduling the move and flexible dates worked well. Day of move a different moving company comes to pick up who don't mention their delivery policy of 2 to 14 days since requested date. FEES INCREASED though we REDUCED ITEMS. Now, they won't tell us when they can deliver (24hrs notice). Alliance won't help. Don't trust them.

Move size: 2 Bedroom Home Service cost: $3300

*****DANGER, DANGER*****!!! 05/27/2021

Update to previous review, we're still waiting on "Dispatch" to call to pick up my daughter's belongings yesterday, and today,,,,,crickets are all we're hearing...

***The only thing that they seem interested in moving is your money into their account!!!*****

05/25/2021

My daughter is trying to move to from one state to another state. After looking at UHaul and Budget truck rental prices and figuring cost of gas, we decided to go with Alliance Moving and Storage because it was going to be less expensive. She contracted and paid a good portion of her savings down on a contract that was to call her on 5/22/2021 to schedule her pick up on either 5/24/2021 or 5/25/2021. After hearing nothing on 5/22/2021, she called and was told nothing. On 5/24/2021 she again called and finally got through to dispatch to find out what time that day or the next day 5/25/2021 they would pick up her belongings. She was informed at that time that her move would now start sometime between 5/26/2021 and 5/28/2021 and supposedly agreed. When a company breaks their contract with you with no possible way of getting your money returned for said broken contract, what are you going to do? She agreed even though for work reasons she has to be in the new state by 5/28/2021. She agreed under duress as they are holding her money hostage and are not honoring their part of the contracted dates of 5/24/2021 or 5/25/2021. They do not answer their phones, they do not return phone calls and this has been an utter nightmare. We HOPE that they will eventually complete the move without damages to her belongings but the verdict is out. I would steer clear of this company, for us, hindsight is 20/20. :(

Move size: Partial Move Service cost: $3200

Low Ball Estimates – Be Very Careful!

Alliance will have a helpful representative give you a quote. They will ask about your inventory list. Together, we went through the items in our 3-bedroom home. I estimated 75 boxes, which I was told that is high for a normal move. But I insisted on keeping the count 75. We were quoted $5,700 for 1090 cubic feet. Cubic feet mean nothing to me, but I felt confident in the estimate based on the detailed process. Once you agree on the quote they want you to write a check and scan it to their payment portal right away. When I asked about using a credit card, they pressed for a checked payment. We paid a deposit of $2,500.

A few days before your pick-up you will be asked to update your inventory. I did not get the revised estimate until late Friday for a weekend move. Almost a $3k increase! I was shocked. I told Alliance to stick with the original price and space estimate.

We were told that a truck would be here Saturday or Sunday (5/29 or 5/30). By Friday, May 28th, I received texts that the driver would be here Saturday. I also called Alliance for updates and was told schedules are made late in the day. On Saturday, I received a text message that the drivers were “stuck” in Illinois, and they could come late Saturday or early Sunday between 11am or 12pm. One text even included a map showing my truck in the Chicago area. Sunday morning I receive a text that the drivers were “357 miles away,” which is further away than Chicago. In hindsight, these updates were likely complete fabrications.

A truck arrived Sunday evening at 6:30pm. Not an Alliance truck, but an empty 24-foot U-Haul driven by two men in street clothes. Only then did we know that Alliance is a just a broker and hires out your quote to who-knows-what. These guys then said I had more than my quoted space. Fair enough I was expecting that. But the driver said we get only half of the 24 ft truck! We got on the phone with Alliance. Tony at Alliance insisted that we should load the truck with all our things and then we would just have to pay them whatever they demand for the additional cubic feet. When I asked why they couldn’t load up the truck to the extent I paid for, Tony said it doesn’t work like that. Only after an extended argument and several calls did Tony agree that they could load the truck to 1090 cubic feet. (1090 cubit feet is much more than half of a 24 foot truck.) But now we are left wondering if Tony at Alliance has any control of the two non-uniformed men who showed up and told me that I had only bought half of a U-haul truck. Plus, half a U-haul truck is not going to contain even my essential items. I decided to cut ties when I calculated that I could rent my own larger U-haul and get far more space for thousands less, even when compared only to Alliance’s remaining fee after the deposit.

Soon after, I received a phone call and several text messages from, I guess, the boss of the two guys who showed up. The last text stated I could have the whole truck for an additional $1500 (presumably additional to the $5700)…. “a great deal.” But who would rent a 24ft U-haul for $7200?

Other red flags: When we were ready to cut ties, Alliance said it would be hard to find a truck. I had at this point reserved my own U-Haul without issue. I also cannot say what would have happened if we decided to let the two random guys take our load for the additional fee. If the deal is brokered out, but separate agreements can be made with 2 guys, how do I know what the price is? Or who is in control?

To sum up, Alliance will take advantage of the consumer’s inability to convert furniture and possessions into cubic feet. They will make the potential buyer think the initial lowball estimate is genuinely in the ballpark of the final price. Then they will wait until the last moment to put you in a pressure situation that will force you to agree to a radical increase in price. Finally, you will not get professional uniformed movers in a real moving truck. You will get two random people showing up very late in a truck you can rent yourself for thousands less. This was a scam and would like to warn other consumers to stay away from Alliance. Nice sounding people give you a good quote and then closer to your move date the shady stuff starts going down. DO NOT USE ALLIANCE!

Move size: 3 Bedroom Home Service cost: $8200

These people are crooks! They took a $1500 deposit 2 months before my move from Texas to Georgia. As you can see from their responses they claim to call 48 - 72 hours before the move and give you a 2 day window. We chose the 17th June 21 and 18th June 21. By the 17th of June 21 (after 2 months of expecting a professional company) we had to call the customer care number because we still had no idea what time they would arrive.. it is an 11 hour drive from Georgia to Texas and that takes a little planning. The first call my wife made the customer service rep immediately gave her attitude and said we call 24 hours before your move not 48 to 72hrs as previously claimed. So by the end of the workday on the 17th my wife called again to try to get an idea of when we could expect the movers, again she was met with attitude "You already called this morning.. we told you they'd call today." They still did not call. Now, it's the 18th of June, the final day of the 2 day contracted window and we still have no idea of a moving time. My wife called and was met with more attitude. We had to call just about every phone number we could find.. by 12pm that day we finally got told our move was scheduled between 9am and 3pm. Meaning we would not have to drive through the night after sitting up all day waiting for movers who didn't call, didn't arrive and only had attitude to give.. not information or forewarning. At 2:58pm we finally got a call from the movers and they said they were not coming because the weather is bad. You had 2 months to give us a time of move but instead you only gave attitude with the most simple and expected information that was requested. They did not follow through with anything they said at the initial call and payment. Not a single thing! There is a reason this company has an F with BBB. I highly recommend you do some research before sending them your money. They will not follow through with any of their promises and should you inconvenience them by asking for a time frame you will be subjected to anger and rudeness.

Move size: 3 Bedroom Home Service cost: $5500

First of all nobody called to confirm anything. I was told they would call 24-48 hours before my two day window. This never happened I had to call 7 times before someone finally told me at 7pm the night before that they would be here in the afternoon the next day. I asked what that means and they stated between 2-6pm. Ok. Then movers call me at 1:08 the day of move to say they will be here at 6pm. I have spent the last hour and a half trying to figure out where they are because it’s now 7:30 and they aren’t here. I finally get a guy that tells me he will be another 2hrs. That brings us to 9:30 at night. I don’t know about you, but that makes me very uncomfortable to have men in my house that late AND I now have to drive half way across the country straight through to be able to get to new house in order to work. Absolutely unacceptable and the most unprofessional company I have seen. I will update with when they actually do arrive and how the delivery goes, which i can’t even imagine as awful as this is currently going.

Move size: 2 Bedroom Home Service cost: $2628

I'll save you the time in reading every detail of our horrific experience and extortion experience by summarizing it in a few sentences.

If you want your quoted price to double on-site while your possessions are already loaded on the truck, your furniture broken and delivered damaged and the senior leaders of the company to scream over the phone and belittle you, then you have found the right company.

Save your time, your money and your energy. Hire someone else.

Move size: 3 Bedroom Home Service cost: $13000

Quoted out a move in March. They underestimated the move so drastically it resulted in having to rent a ubaul to finish the move. The box count did go up over the orginal count. However it was not so drastic that is should have resulted in having to self move every single piece of furniture sans the mattresses.

So not only did I pay 6900 to move 161 boxes and 5 mattresses but now I have to move the rest of my house hold good myself. And no they will not give you a refund. However the guys they did contract to pick up were awesome.

Move size: 4+ Bedroom Home Service cost: $6900

All paperwork and emails say you would be contacted 2-3 days prior to pick up. Provided estimate dates with contract. Never rec’d a call, called the day before the 1st of 2 days that was the window at 3pm finally got to speak to someone at 5pm saying pick up was tomorrow 9am, and that it was 24 hours because it was Pacific time that they work on, we are EST. Everyone was rude that we spoke too, no managers or supervisors to speak too. Supply sketchy companies that show up in unmarked trucks and clearly have no professional moving experience, scratched and broke most of our larger pieces. Would not recommend, not helpful or professional.

Move size: 2 Bedroom Home Service cost: $4000

Contracted with David on 5/17/21 for 6/24-6/26. 6/25 receive new contract with 6/26 pu and eta for 2 hr window AFTER MANY PHONE CALLS TO THEM. (Never received ETA within 48 hour window of original scheduled dates.) They never called us. Called an hour after no show and said I'd get a call back. Called back two hours later and after hours answering service picked up. They do not have 24 hour customer service as advertised. The office was closed until Monday 6/28. Stayed up until Midnight on 6/26 and no show. No phone calls, no email, zero communication. 6/27 made other arrangements to move my Mother's things from California to Georgia. Found out on 6/28 Broker cancelled contract with carrier after speaking with carrier. Trying to get my elderly mother's deposit refunded. 7/8 have sent three emails (David blocked my email address) with no response. Filed complaint with BBB and FMCSA.

Move size: 2 Bedroom Home Service cost: $8000

Where do I start? Scheduled move from Colorado to Florida. Was quoted one price, told it could not and would not go up. When movers arrived I was told price was going up or they would leave. I had initially been told if I removed items the price would go down. So I removed an entire bedroom set a gun safe and more. Movers showed up 8 hours late at 10pm, did not leave until 2am. They forgot to get my Tool Chest with tools and took items that they were not supposed to. (I had an inventory list for them). This was May 28th it's now July 9th. They told me my belongings would be here within 10 days, my stuff never showed up, I call them several times a week and they will not tell me where my stuff is or give me a bill of landing. They legally have 30 days to get your stuff to you, it's been well over a month now. Customer service is extremely rude and will not return calls, hang up on you etc. This process has been an expensive nightmare. I have never dealt with such a horrific company in my life and I'm 40 years old. These guys are brokers, I tried calling the actual moving company (on the go movers) and their number is disconnected. I'm at a loss here and going to call an attorney and law enforcement next. Do not use this company, they will make your life miserable.

Move size: 3 Bedroom Home Service cost: $6635

It’s been 43 days, $3k shelled out, and I STILL don’t have my stuff. They dodge calls and emails. The 5 star reviews here are most definitely fake haha. My original quote was $3100, they are charging me an extra $1800 and I took large pieces of furniture OFF that were included in the estimate. Fraudulent thieves. AVOID AVOID AVOID! I’m taking them to arbitration for a delay claim, I’ll keep y’all posted. Learned my lesson for not doing the research as the army has always moved me. HORRIBLE experience!

Move size: 3 Bedroom Home Service cost: $5000

The service representative I spoke with on the phone was extremely helpful and understanding of my situation (I had just been abandoned by another moving company). They assured me that I would be able to move in my short time frame. The day of pick-up, no one contacted me to let me know that my carrier was not able to make the pick up due to covid exposure. I called their 24-hour line four times before someone was able to contact me back. I received the call letting me know that I would need a different carrier an hour after my pick up window had passed. I still have not yet had my pick up date rescheduled.

Move size: 2 Bedroom Home Service cost: $5652

Contacted to have 1 room's worth of furniture moved across the country. Was quoted more than I was expecting, but was told to "move quickly" to lock in our move date.

Radio silence after making payment. Day before scheduled move, called in to try and get a time estimate. Was told that I was "on the books for Wednesday" - our scheduled date was supposed to be Sunday or Monday at the latest.

Locked in a new date of Saturday (soonest I could be available again). Called Saturday morning and was told "We called the owner, we've got you on for Sunday."

What?

Threatened to cancel and was told they were 100% sure they would be here Sunday to move our furniture.

It's Sunday and I called in this afternoon to confirm timing "Okay, looks like the best we can do is Tuesday".

Seriously?!!?!

How is it that I have to constantly call in to be given a new date? I've spent 4 full days at home with a clear schedule waiting.

When I expressed my frustration, I was told "You people in California are moving like fleas. So we can't even find trucks."

Why wouldn't you communicate that ahead of time? Why would you make 4 broken promises?

And apparently, my deposit would not be refunded if I canceled. Well...what a sham. Do not trust these guys - especially if you work for a living and need to move things around to accommodate them.

Move size: Studio Service cost: $3800

REMEMBER THEY ARE A BROKER ONLY WHO WILL STEAL, LIE AND CHEAT FOR GREED ONLY. They hired a moving company out of Dallas called " US BEST MOVERS" I'm thinking criminal mob owned in deals with each other...by what's happening to a lot of people in the last 3 months...

i posted this review just now on US Best Movers website:

As of JULY 20:

THEY PICKED UP MY STUFF ON JUNE 22ND, they still don't know when I will get my stuff. It's been in a hot trailer in a hot parking lot in Dallas for 30 days now. 1 bedroom move no appliances, for 4200.00.....gone thru and stolen by now...we have no say or rights, they have a license to steal and break....WHAT DO WE DO??? WOULD YOU pay and sign contract for a 30 plus day delivery in summer. I'm so scared I won't see any of my life's belongings ever again...FBI needs to investigate.

So I copied Kim Lewis s review, close to mine but at least she got partial...

Kim Lewis:

Can I give negative stars? Everything about this company is shady. Let's start with we did not hire them, a broker did (that's another issue). We paid the broker in full for the move. Apparently the broker did not properly estimate the move, budget, space, time, any of it. US Movers refused to move our brand new washer and dryer staying they didn't have space on the truck. These items were on the original quote. US movers is demanding we pay almost $1200 more than we were quoted (remember them refusing to pick up our washer/dryer?) and refusing to deliver our furniture until we pay them directly. Our contract is not with US. Customer service only calls after business hours so conveniently we can never speak with management. They do not answer their phones when we try to call back. When we ask where our belongings are we are told they don't know. Same answer for delivery time. So here we are without our belongings, no time for when they'll be delivered, out thousands of dollars, out new appliances (approx $2000). It's all very shady.

Photos added after PARTIAL delivery. At this point (I'm still unpacking) I'm missing 3 boxes and a 60" TV. The company's response to the undelivered items was "fill out a damage report and send pictures." How am I supposed to send pictures of something I don't have? Now I'm unpacking and everything is shattered. I think I have one piece of my mother's crystal left.

Services: Out-of-state move, Packing / unpacking

Move size: 1 Bedroom Home Service cost: $4200

If I could give this company negative stars I would. Do not trust the positive reviews on here. My experience has been exactly that of all the other negative reviews.

On May 12, 2021 I hired Alliance Moving & Storage to move my son and I from IL to FL. I worked with Chloe and Roger. They were incredibly professional and kind hence what sold me. Do not trust anyone you speak with upfront!!!! I told them I needed to ensure we were moved in by July 31st so my son could start school on time. Because of that Chloe set a move date of July 22nd as she said transit could take 5-7 days. Roger told me my move would cost $4500 and that I would be ‘locked in’ at this rate. I asked several times if it would go up if I had more stuff since the inventory was an ‘estimate’ per my discussion with Chloe. He told me ‘No, you will not pay more than $4500.’ I paid a $2,650 deposit.

On July 20, 2021 I spoke with some new guy, Conor, and and was told my move would be double.

On July 21, 2021 - I received a call from Jasmine at The Moving Depot who told me my movers would be arriving on July 22nd and that it would take up to 21 days for our items to be delivered. I was very confused as this was the first time I ever heard of this company. I tried calling Chloe and Roger and neither answered. In fact, Roger’s phone started forwarding me to customer service where they told me that ‘Chloe and Roger no longer have access to your file and cannot assist you’. It was at this point that Ann Marie with Alliance explained to me that they were a broker and sold my job to The Moving Depot and that The Moving Depot has a small truck pick up our stuff, bring it back to the warehouse where it is crated and stored until there is a truck going to Florida.

July 22, 2021 - The moving depot arrived and told me I had more stuff than agreed to and again that I needed to pay more, including for a piano which was in both of my prior estimates with Alliance..

It is now August 19, 2021 and our belongings have still not arrived. Each time I call Moving Depot they say the exact same thing: ‘A driver has not been assigned to your load, but as soon as one is we’ll email you.’ Whenever I try to get more info, or any gauge as to when this would happen they literally refused to answer me. I tried calling Alliance’s customer service, as well as left both Chloe and Roger at Alliance voicemails. That was on August 13th and I have yet to hear back.

I now have had to hire an attorney, don't have any of our furniture or 'things' and am out nearly $5,000. Whatever you do, do not trust or use this company. I had no idea there are actually people and businesses like this out there. In hindsight, I should have sold most everything and just rented a little uhaul and brought everything down myself...

Move size: 2 Bedroom Home Service cost: $6000