Alliance Moving & Storage LLC

*****DANGER, DANGER*****!!! 05/27/2021

Update to previous review, we're still waiting on "Dispatch" to call to pick up my daughter's belongings yesterday, and today,,,,,crickets are all we're hearing...

***The only thing that they seem interested in moving is your money into their account!!!*****

05/25/2021

My daughter is trying to move to from one state to another state. After looking at UHaul and Budget truck rental prices and figuring cost of gas, we decided to go with Alliance Moving and Storage because it was going to be less expensive. She contracted and paid a good portion of her savings down on a contract that was to call her on 5/22/2021 to schedule her pick up on either 5/24/2021 or 5/25/2021. After hearing nothing on 5/22/2021, she called and was told nothing. On 5/24/2021 she again called and finally got through to dispatch to find out what time that day or the next day 5/25/2021 they would pick up her belongings. She was informed at that time that her move would now start sometime between 5/26/2021 and 5/28/2021 and supposedly agreed. When a company breaks their contract with you with no possible way of getting your money returned for said broken contract, what are you going to do? She agreed even though for work reasons she has to be in the new state by 5/28/2021. She agreed under duress as they are holding her money hostage and are not honoring their part of the contracted dates of 5/24/2021 or 5/25/2021. They do not answer their phones, they do not return phone calls and this has been an utter nightmare. We HOPE that they will eventually complete the move without damages to her belongings but the verdict is out. I would steer clear of this company, for us, hindsight is 20/20. :(

Move size: Partial Move Service cost: $3200

Low Ball Estimates – Be Very Careful!

Alliance will have a helpful representative give you a quote. They will ask about your inventory list. Together, we went through the items in our 3-bedroom home. I estimated 75 boxes, which I was told that is high for a normal move. But I insisted on keeping the count 75. We were quoted $5,700 for 1090 cubic feet. Cubic feet mean nothing to me, but I felt confident in the estimate based on the detailed process. Once you agree on the quote they want you to write a check and scan it to their payment portal right away. When I asked about using a credit card, they pressed for a checked payment. We paid a deposit of $2,500.

A few days before your pick-up you will be asked to update your inventory. I did not get the revised estimate until late Friday for a weekend move. Almost a $3k increase! I was shocked. I told Alliance to stick with the original price and space estimate.

We were told that a truck would be here Saturday or Sunday (5/29 or 5/30). By Friday, May 28th, I received texts that the driver would be here Saturday. I also called Alliance for updates and was told schedules are made late in the day. On Saturday, I received a text message that the drivers were “stuck” in Illinois, and they could come late Saturday or early Sunday between 11am or 12pm. One text even included a map showing my truck in the Chicago area. Sunday morning I receive a text that the drivers were “357 miles away,” which is further away than Chicago. In hindsight, these updates were likely complete fabrications.

A truck arrived Sunday evening at 6:30pm. Not an Alliance truck, but an empty 24-foot U-Haul driven by two men in street clothes. Only then did we know that Alliance is a just a broker and hires out your quote to who-knows-what. These guys then said I had more than my quoted space. Fair enough I was expecting that. But the driver said we get only half of the 24 ft truck! We got on the phone with Alliance. Tony at Alliance insisted that we should load the truck with all our things and then we would just have to pay them whatever they demand for the additional cubic feet. When I asked why they couldn’t load up the truck to the extent I paid for, Tony said it doesn’t work like that. Only after an extended argument and several calls did Tony agree that they could load the truck to 1090 cubic feet. (1090 cubit feet is much more than half of a 24 foot truck.) But now we are left wondering if Tony at Alliance has any control of the two non-uniformed men who showed up and told me that I had only bought half of a U-haul truck. Plus, half a U-haul truck is not going to contain even my essential items. I decided to cut ties when I calculated that I could rent my own larger U-haul and get far more space for thousands less, even when compared only to Alliance’s remaining fee after the deposit.

Soon after, I received a phone call and several text messages from, I guess, the boss of the two guys who showed up. The last text stated I could have the whole truck for an additional $1500 (presumably additional to the $5700)…. “a great deal.” But who would rent a 24ft U-haul for $7200?

Other red flags: When we were ready to cut ties, Alliance said it would be hard to find a truck. I had at this point reserved my own U-Haul without issue. I also cannot say what would have happened if we decided to let the two random guys take our load for the additional fee. If the deal is brokered out, but separate agreements can be made with 2 guys, how do I know what the price is? Or who is in control?

To sum up, Alliance will take advantage of the consumer’s inability to convert furniture and possessions into cubic feet. They will make the potential buyer think the initial lowball estimate is genuinely in the ballpark of the final price. Then they will wait until the last moment to put you in a pressure situation that will force you to agree to a radical increase in price. Finally, you will not get professional uniformed movers in a real moving truck. You will get two random people showing up very late in a truck you can rent yourself for thousands less. This was a scam and would like to warn other consumers to stay away from Alliance. Nice sounding people give you a good quote and then closer to your move date the shady stuff starts going down. DO NOT USE ALLIANCE!

Move size: 3 Bedroom Home Service cost: $8200

These people are crooks! They took a $1500 deposit 2 months before my move from Texas to Georgia. As you can see from their responses they claim to call 48 - 72 hours before the move and give you a 2 day window. We chose the 17th June 21 and 18th June 21. By the 17th of June 21 (after 2 months of expecting a professional company) we had to call the customer care number because we still had no idea what time they would arrive.. it is an 11 hour drive from Georgia to Texas and that takes a little planning. The first call my wife made the customer service rep immediately gave her attitude and said we call 24 hours before your move not 48 to 72hrs as previously claimed. So by the end of the workday on the 17th my wife called again to try to get an idea of when we could expect the movers, again she was met with attitude "You already called this morning.. we told you they'd call today." They still did not call. Now, it's the 18th of June, the final day of the 2 day contracted window and we still have no idea of a moving time. My wife called and was met with more attitude. We had to call just about every phone number we could find.. by 12pm that day we finally got told our move was scheduled between 9am and 3pm. Meaning we would not have to drive through the night after sitting up all day waiting for movers who didn't call, didn't arrive and only had attitude to give.. not information or forewarning. At 2:58pm we finally got a call from the movers and they said they were not coming because the weather is bad. You had 2 months to give us a time of move but instead you only gave attitude with the most simple and expected information that was requested. They did not follow through with anything they said at the initial call and payment. Not a single thing! There is a reason this company has an F with BBB. I highly recommend you do some research before sending them your money. They will not follow through with any of their promises and should you inconvenience them by asking for a time frame you will be subjected to anger and rudeness.

Move size: 3 Bedroom Home Service cost: $5500

First of all nobody called to confirm anything. I was told they would call 24-48 hours before my two day window. This never happened I had to call 7 times before someone finally told me at 7pm the night before that they would be here in the afternoon the next day. I asked what that means and they stated between 2-6pm. Ok. Then movers call me at 1:08 the day of move to say they will be here at 6pm. I have spent the last hour and a half trying to figure out where they are because it’s now 7:30 and they aren’t here. I finally get a guy that tells me he will be another 2hrs. That brings us to 9:30 at night. I don’t know about you, but that makes me very uncomfortable to have men in my house that late AND I now have to drive half way across the country straight through to be able to get to new house in order to work. Absolutely unacceptable and the most unprofessional company I have seen. I will update with when they actually do arrive and how the delivery goes, which i can’t even imagine as awful as this is currently going.

Move size: 2 Bedroom Home Service cost: $2628

I'll save you the time in reading every detail of our horrific experience and extortion experience by summarizing it in a few sentences.

If you want your quoted price to double on-site while your possessions are already loaded on the truck, your furniture broken and delivered damaged and the senior leaders of the company to scream over the phone and belittle you, then you have found the right company.

Save your time, your money and your energy. Hire someone else.

Move size: 3 Bedroom Home Service cost: $13000

Quoted out a move in March. They underestimated the move so drastically it resulted in having to rent a ubaul to finish the move. The box count did go up over the orginal count. However it was not so drastic that is should have resulted in having to self move every single piece of furniture sans the mattresses.

So not only did I pay 6900 to move 161 boxes and 5 mattresses but now I have to move the rest of my house hold good myself. And no they will not give you a refund. However the guys they did contract to pick up were awesome.

Move size: 4+ Bedroom Home Service cost: $6900

All paperwork and emails say you would be contacted 2-3 days prior to pick up. Provided estimate dates with contract. Never rec’d a call, called the day before the 1st of 2 days that was the window at 3pm finally got to speak to someone at 5pm saying pick up was tomorrow 9am, and that it was 24 hours because it was Pacific time that they work on, we are EST. Everyone was rude that we spoke too, no managers or supervisors to speak too. Supply sketchy companies that show up in unmarked trucks and clearly have no professional moving experience, scratched and broke most of our larger pieces. Would not recommend, not helpful or professional.

Move size: 2 Bedroom Home Service cost: $4000

Contracted with David on 5/17/21 for 6/24-6/26. 6/25 receive new contract with 6/26 pu and eta for 2 hr window AFTER MANY PHONE CALLS TO THEM. (Never received ETA within 48 hour window of original scheduled dates.) They never called us. Called an hour after no show and said I'd get a call back. Called back two hours later and after hours answering service picked up. They do not have 24 hour customer service as advertised. The office was closed until Monday 6/28. Stayed up until Midnight on 6/26 and no show. No phone calls, no email, zero communication. 6/27 made other arrangements to move my Mother's things from California to Georgia. Found out on 6/28 Broker cancelled contract with carrier after speaking with carrier. Trying to get my elderly mother's deposit refunded. 7/8 have sent three emails (David blocked my email address) with no response. Filed complaint with BBB and FMCSA.

Move size: 2 Bedroom Home Service cost: $8000

Where do I start? Scheduled move from Colorado to Florida. Was quoted one price, told it could not and would not go up. When movers arrived I was told price was going up or they would leave. I had initially been told if I removed items the price would go down. So I removed an entire bedroom set a gun safe and more. Movers showed up 8 hours late at 10pm, did not leave until 2am. They forgot to get my Tool Chest with tools and took items that they were not supposed to. (I had an inventory list for them). This was May 28th it's now July 9th. They told me my belongings would be here within 10 days, my stuff never showed up, I call them several times a week and they will not tell me where my stuff is or give me a bill of landing. They legally have 30 days to get your stuff to you, it's been well over a month now. Customer service is extremely rude and will not return calls, hang up on you etc. This process has been an expensive nightmare. I have never dealt with such a horrific company in my life and I'm 40 years old. These guys are brokers, I tried calling the actual moving company (on the go movers) and their number is disconnected. I'm at a loss here and going to call an attorney and law enforcement next. Do not use this company, they will make your life miserable.

Move size: 3 Bedroom Home Service cost: $6635

It’s been 43 days, $3k shelled out, and I STILL don’t have my stuff. They dodge calls and emails. The 5 star reviews here are most definitely fake haha. My original quote was $3100, they are charging me an extra $1800 and I took large pieces of furniture OFF that were included in the estimate. Fraudulent thieves. AVOID AVOID AVOID! I’m taking them to arbitration for a delay claim, I’ll keep y’all posted. Learned my lesson for not doing the research as the army has always moved me. HORRIBLE experience!

Move size: 3 Bedroom Home Service cost: $5000

The service representative I spoke with on the phone was extremely helpful and understanding of my situation (I had just been abandoned by another moving company). They assured me that I would be able to move in my short time frame. The day of pick-up, no one contacted me to let me know that my carrier was not able to make the pick up due to covid exposure. I called their 24-hour line four times before someone was able to contact me back. I received the call letting me know that I would need a different carrier an hour after my pick up window had passed. I still have not yet had my pick up date rescheduled.

Move size: 2 Bedroom Home Service cost: $5652

Contacted to have 1 room's worth of furniture moved across the country. Was quoted more than I was expecting, but was told to "move quickly" to lock in our move date.

Radio silence after making payment. Day before scheduled move, called in to try and get a time estimate. Was told that I was "on the books for Wednesday" - our scheduled date was supposed to be Sunday or Monday at the latest.

Locked in a new date of Saturday (soonest I could be available again). Called Saturday morning and was told "We called the owner, we've got you on for Sunday."

What?

Threatened to cancel and was told they were 100% sure they would be here Sunday to move our furniture.

It's Sunday and I called in this afternoon to confirm timing "Okay, looks like the best we can do is Tuesday".

Seriously?!!?!

How is it that I have to constantly call in to be given a new date? I've spent 4 full days at home with a clear schedule waiting.

When I expressed my frustration, I was told "You people in California are moving like fleas. So we can't even find trucks."

Why wouldn't you communicate that ahead of time? Why would you make 4 broken promises?

And apparently, my deposit would not be refunded if I canceled. Well...what a sham. Do not trust these guys - especially if you work for a living and need to move things around to accommodate them.

Move size: Studio Service cost: $3800

REMEMBER THEY ARE A BROKER ONLY WHO WILL STEAL, LIE AND CHEAT FOR GREED ONLY. They hired a moving company out of Dallas called " US BEST MOVERS" I'm thinking criminal mob owned in deals with each other...by what's happening to a lot of people in the last 3 months...

i posted this review just now on US Best Movers website:

As of JULY 20:

THEY PICKED UP MY STUFF ON JUNE 22ND, they still don't know when I will get my stuff. It's been in a hot trailer in a hot parking lot in Dallas for 30 days now. 1 bedroom move no appliances, for 4200.00.....gone thru and stolen by now...we have no say or rights, they have a license to steal and break....WHAT DO WE DO??? WOULD YOU pay and sign contract for a 30 plus day delivery in summer. I'm so scared I won't see any of my life's belongings ever again...FBI needs to investigate.

So I copied Kim Lewis s review, close to mine but at least she got partial...

Kim Lewis:

Can I give negative stars? Everything about this company is shady. Let's start with we did not hire them, a broker did (that's another issue). We paid the broker in full for the move. Apparently the broker did not properly estimate the move, budget, space, time, any of it. US Movers refused to move our brand new washer and dryer staying they didn't have space on the truck. These items were on the original quote. US movers is demanding we pay almost $1200 more than we were quoted (remember them refusing to pick up our washer/dryer?) and refusing to deliver our furniture until we pay them directly. Our contract is not with US. Customer service only calls after business hours so conveniently we can never speak with management. They do not answer their phones when we try to call back. When we ask where our belongings are we are told they don't know. Same answer for delivery time. So here we are without our belongings, no time for when they'll be delivered, out thousands of dollars, out new appliances (approx $2000). It's all very shady.

Photos added after PARTIAL delivery. At this point (I'm still unpacking) I'm missing 3 boxes and a 60" TV. The company's response to the undelivered items was "fill out a damage report and send pictures." How am I supposed to send pictures of something I don't have? Now I'm unpacking and everything is shattered. I think I have one piece of my mother's crystal left.

Services: Out-of-state move, Packing / unpacking

Move size: 1 Bedroom Home Service cost: $4200

If I could give this company negative stars I would. Do not trust the positive reviews on here. My experience has been exactly that of all the other negative reviews.

On May 12, 2021 I hired Alliance Moving & Storage to move my son and I from IL to FL. I worked with Chloe and Roger. They were incredibly professional and kind hence what sold me. Do not trust anyone you speak with upfront!!!! I told them I needed to ensure we were moved in by July 31st so my son could start school on time. Because of that Chloe set a move date of July 22nd as she said transit could take 5-7 days. Roger told me my move would cost $4500 and that I would be ‘locked in’ at this rate. I asked several times if it would go up if I had more stuff since the inventory was an ‘estimate’ per my discussion with Chloe. He told me ‘No, you will not pay more than $4500.’ I paid a $2,650 deposit.

On July 20, 2021 I spoke with some new guy, Conor, and and was told my move would be double.

On July 21, 2021 - I received a call from Jasmine at The Moving Depot who told me my movers would be arriving on July 22nd and that it would take up to 21 days for our items to be delivered. I was very confused as this was the first time I ever heard of this company. I tried calling Chloe and Roger and neither answered. In fact, Roger’s phone started forwarding me to customer service where they told me that ‘Chloe and Roger no longer have access to your file and cannot assist you’. It was at this point that Ann Marie with Alliance explained to me that they were a broker and sold my job to The Moving Depot and that The Moving Depot has a small truck pick up our stuff, bring it back to the warehouse where it is crated and stored until there is a truck going to Florida.

July 22, 2021 - The moving depot arrived and told me I had more stuff than agreed to and again that I needed to pay more, including for a piano which was in both of my prior estimates with Alliance..

It is now August 19, 2021 and our belongings have still not arrived. Each time I call Moving Depot they say the exact same thing: ‘A driver has not been assigned to your load, but as soon as one is we’ll email you.’ Whenever I try to get more info, or any gauge as to when this would happen they literally refused to answer me. I tried calling Alliance’s customer service, as well as left both Chloe and Roger at Alliance voicemails. That was on August 13th and I have yet to hear back.

I now have had to hire an attorney, don't have any of our furniture or 'things' and am out nearly $5,000. Whatever you do, do not trust or use this company. I had no idea there are actually people and businesses like this out there. In hindsight, I should have sold most everything and just rented a little uhaul and brought everything down myself...

Move size: 2 Bedroom Home Service cost: $6000

Richard Anderson and Jonathan Steel, took an electronic check for $8,500 to do our move. In one hr, we found out about their reputation, work ethics . We canceled our entire order in less than an hr( based on their own policy, you have 24 hrs to cancel your order and get full refund). As off today, 7 months later, no money has been refunded even though their own employee left a voice message that a full refund has been mailed to us”.

I’ve never got a dollar without working hard for it. these people are stealing money from a woman with 3 kids moving single handed, from a 70 yo widow and it goes on and on. These people have no shame or conscious and no back bone. There are several active lawsuits against them including one from their own sister company in Chicago. The alliance moving and storage company in Chicago is suing the Deerfield branch for defamation. Their employees have lost their job because no one give them any business due to

the bad name and reputation created by the Deerfield branch with Richard Anderson being the GM and leader of the company. Jonathan steel, just to make an excuse to avoid answering our questions about giving us our refund, make false story and told us that he has to go and can’t talk since his daughter was dying of illness?? No shame.

Move size: 4 Bedroom Home Service cost: $23000

1st you should know this is a BROKER they do not own an actual moving truck so beware! They contracted my move out to another company after I paid my deposit. They quoted me $6800. I never got a call from them, ever! I had to keep calling to find out when movers would show, time etc. I had to get a manager involved in the end b/c no one was responding to my messages etc. When the "actual" moving company showed up the price was more than DOUBLE what they had quote me. And of course I had no choice to pay b/c I had to be out of the home the day they showed up. The customer service was horrible and I feel like I was bait and switched with the cost. Your best bet is to go direct with an actual moving company!

Move size: 3 Bedroom Home Service cost: $14500

This Company should be put out of business. As of 2 month ago the Attorney General's office in FL had 114 complaints in the last year about them. I paid $5000 deposit and they never showed up, never called and I cannot reach anyone to provide me a refund. I had to hire other movers to come as I had to be out of my home. They are scammers. If they do not provide me with a refund for non-service I will find every person they have stolen from and file a class action law suit against them. There is no Manger at this company that will do anything for you. They transfer you and keep you on hold and NEVER assist you in any way. So sad that they treat people this way at such a stressful time. I give them a negative score, but this site makes you click at least one star to move forward. They are a negative 100 stars in my book.

Move size: 3 Bedroom Home Service cost: $5000

There are three things that any prospective customers should consider before hiring Alliance Moving and Storage:

1) The large number of 1-star reviews should help anyone looking into this company realize that the 5-star reviews are actually all FAKE. Every single 1-star review has had the same experience as me. Problems and stress every. single. step. of the move. Quotes/estimates that don't represent the full price. Movers who don't take everything they were supposed to. One-month wait times for delivery. No one to contact (in spite of their claim of 24-hour service, there is no one who can do anything on the other end) And somehow every 5-star review reports and easy and stress-free move? C'mon.

2) In the contract there is a clause that says no bad-talking Alliance Moving and Storage online if you're in the middle of a claim. If you say anything negative then your claim will be dismissed. You have to give them "reasonable time" to address your concerns. I made a complaint almost 3 months ago and have heard absolutely nothing. I have spent thousands of dollars already... but I literally don't know where my stuff is. I have called, emailed, and received no information. Needless to say, not every moving company needs to have a clause like this.

3) In the contract, the fine print that NO ONE EXPLAINS, it says they can take up to 30 BUSINESS DAYS (6 weeks!) to deliver your stuff after the "first possible move-in day." This is absurd. How can someone expect to live in a house with nothing for 6 weeks? You may as well live out of your car.

I have had to pay to replace my furniture, clothes, and kids toys now because I've been in my house for weeks. I am 40 weeks pregnant and thought hiring movers would be a smart move. WOW -- was I wrong!

Move size: 4 Bedroom Home Service cost: $5000

I can't imagine a worse moving experience. Alliance contracts out to another moving company, so I imagine there can be a variety of experiences. I got an hour notice prior to the movers coming, who showed up in a rental truck. I was asked for multiple other fees that were not in my original agreement (ie $75 'elevator fee' per mover). I then heard nothing for weeks about when my stuff would be delivered. I made multiple calls to customer service and was hung up on multiple times. I finally was able to get the contact number for the actual moving company, who told me that my delivery date was going to be in 5 weeks (despite the 3-7 days after pickup I was quoted by Alliance based on the distance of my move). I was told that the month was input wrong and that it was an "honest mistake". I did not have anything I owned for several weeks and finally had my delivery about 4 weeks later. Multiple items were broken and damaged, particularly furniture. I paid >$3600 for a one bedroom apartment, so the only redeeming factor was that they charged less than other companies despite the extra fees. The experience made an already difficult move and starting a new job extremely stressful.

Move size: 1 Bedroom Home Service cost: $3600

Spoke to a Johnathan Steel ( who advised me he was one of their most experienced estimators at ALLIANCE and had been doing this for more than 10 years). Because of the coronavirus wave, the company gave moving estimates by virtual tour. I arranged this for March 9, 2021 and it took approx one hour. Each room was carefully viewed, each item of furniture and contents of every cupboard / closet were listed. He advised that he allowed an extra 10% over and above what he saw and on the day if there were more pieces I had an allowance of a further 7% on the total estimated cube.

Subsequently I received a Binding Moving Estimate of $16,500.00 for an estimated volume of 2329cu.ft. .

I tweaked the list of articles a couple of times with Johnathon ( as I didn't want any surprises) and wanted everything to be on the list of contents . I received an updated estimate including these items on 4/7/21.

On April 9 I booked my move to be May 13 and paid an initial deposit of $1050 to secure the price and moving date .

On April 20 I paid a further $5000

On May 11, I received a call from Conor in Alliance dispatch. He advised that he had reviewed my details and that in his opinion not enough boxes or packing material had been ordered and that although my list of contents had not changed he suggested the need to increase the volume to 3229cuft. - A 39% INCREASE - of course the price would change and would now be $23,720.93 - 45% more than originally quoted !

I asked how could their experienced estimator have been so wrong but as I was 48 hours away from closing escrow and HAD to move from my home I had no option but to accept the new price and agree.

I spoke with ALLIANCE's GM, Mr. Richard Anderson FALCONE and agreed to pay an additional further deposit of $3,220.95 leaving an even balance of $14,500. Half of this ($7250) to be paid on collection in two days time and the balance on final delivery in Florida.

May 13, ALL TIME MOVING** of Daytona Beach FL (on behalf of ALLIANCE) arrived and requested immediate payment of $10,150.00 to start . I told the foreman that I had agreed it would be $7250. I refused to pay more . In a subsequent conversation withFALCONE he said ' he made a mistake'.

ALL TIME MOVING completed the packing the following day (May 14) but it was not until one week later on May 20 that after asking, I received a Bill of Lading for a balance of $11,450.00 due on delivery ! This new number was because I was told there was an increase in the cube ( now 3790 ), plus there were a host of other extra charges that were never mentioned AND added AFTER I had signed the BOL.

I have tried numerous times calling ALLIANCE. They either leave you on hold, do not answer or promise to call back but never do. I wanted to get some explanation as to how their experienced estimator could be so wrong and how the price could go from $16,500 to $27,920.- 70% MORE than what I was expecting.

On Monday, June 7, I spoke with FRANK in the ALLIANCE Sales Dept. and for the umpteenth time told my story and that I just wanted to speak with someone who could help. He offered to put me through to Customer Service ( they never answered) however his parting words sums up this miserable experience with an industry that has a reputation for conning the public. He said " ...you realize your original quote was ONLY an estimate - after all if we told you your move was going to cost nearly thirty thousand dollars you would have looked for someone else to do the job..." THE CLASSIC BAIT and SWITCH !!!

Move size: 2 Bedroom Home Service cost: $23000