Alliance Moving & Storage LLC

We cannot stop talking about how great our experience was with Alliance Moving & Storage. The men who facilitated our move, Vince and Cameron, arrived early, were courteous and friendly, were careful with our stuff, and made the whole thing feel incredibly easy. I was planning for the whole move to take so much longer than it actually took. Super amazing moving machines. Seriously. The next time we move, we are using Alliance Moving & Storage, and we're telling all the people we know.

Move size: 2 Bedroom Home Service cost: $4200

They will gave me an estimate of 4300, took a deposit and then 3 days before my move upped it to over 7k for an in-law cottage ! We live in an inlaw cottage and they wanted 7k !!! They also sold the move to another 1-star review company to actually handle my move. Who wants to pay 7k to have a 1 star review company move their belongings ? The answer is no one. Do not hire them. Do not give them a deposit. I could not risk my belongings or having to pay 7k so i canceled and now I am out my 2k deposit. Avoid this company !

Move size: 1 Bedroom Home Service cost: $7900

These people robbed me of $940!!! I called for an estimate back in July of 2020. The man that helped me was Steve Cohen out of Boca Raton. He kept insisting that I put a third down on the move even though I was unsure of the date because of covid. I informed him 11/12/20 that I would not be moving because I had found another job here in town and would like them to refund me my downpayment. He had assured me that if I do not move They would return my money. When I called he acted strange and immediately transfered me to the billing department. After a 40 minute wait a young girl came on the line {Crystal}. She seemed confused about refunds and put me on hold for another 20 minutes after which she hung up on me. I filed a complaint with the BBB. I called the billing department again and got Nicole Taylor on the line. She was curt and rude. She sent me an e-mail that I had to sign for a refund. I am still waiting for my refund on 12/27/20. This is a shitty way to treat a disabled senior citizen. They did not stand behind their word. I tried calling Steve multiple times and he refuses to answer the phone or call back.

Move size: 1 Bedroom Home Service cost: $940

Alliance is a company that works in various branches to be as confusing as possible and get with away the most unprofessional service possible. You start with sales and customer service with our salesman John Steele giving us a bs date for delivery as fact. Then the movers who work with different company of trucks who is different from dispatch who is different from customer service who is also different from their messaging service. They do this so you have to track down one specific person for one detail of information and in order for one branch of the company to get your information to assist you THEY end up calling the other parts of the company. For example if you call customer service to try and find where your possessions are you get to wait while they call the same number you would call for dispatch. The movers have no contact with the customer aside from when they get your things and when they give you your things. They will give you dates and times in an attempt to make you feel at ease and will never meet them they will lie as much as possible to get your money. Morally as corrupt as the worst politician if you even dare to try and get a quote for how much moving will cost you will get a call from your very own John Steele telling you how in just a week or two your stuff could get moved to anywhere you want. Your better off carrying things and walking.

Move size: 1 Bedroom Home Service cost: $1291

Alliance moving and storage and the people they hire will destroy your things and steal from you. The people they hired stole our safe and vacuum cleaner, then lied that it didn't get loaded on the truck. In their binding contract, it states professional door to door service. What a lie. If u hire this company and anyone connected with them, u will pay twice what other moving company's would charge. This company should be put out of business and put in jail. Didn't trust anything they tell u on the phone, it is all bullsh$t. A one star is to good for a reveiw.

Move size: 3 Bedroom Home Service cost: $12000

Alliance Moving & Storage helped us move house recently. They provided a completely seamless service, effortlessly moving the entire contents of our house They even helped us dismantle a couple of furniture items and helped plumb in a dishwasher and washing machine in the new house, which was beyond the call of duty. I can't recommend these guys enough. They are incredibly professional and charge considerably less than a lot of other companies we considered.

Move size: 2 Bedroom Home Service cost: $4263

I was referred to this company by my brother who had used them for a military move. I contacted them and spoke to Jake who assured me that my move would take between 7-10 days. I informed him that if it was going to take any longer that I would move the items myself. I reiterated that I could not use them if my move was going to take more than 10 days and he stated that it would not. He also never stated that they were brokers, he gave myself and my brother the impression that they would be moving my household good.

I find out when it was time to pick up my items that they had contracted my job out to a horrible company NorthWest Relocation with a rating of 1.5 stars and BBB rating of F+. I was not told in advance, not even the day before that another company would be picking up my stuff. If I would have been informed in advance about this company I would not have ever allowed them to take my stuff. The price of my move increased by $1500. The company rarely ever answered the phones and never returned calls. Unfortunately, I was stuck with a horrible subpar company that took 32 days to get me my stuff. They broke my 55 inch TV, pictures among other items. My area rugs were missing as well as family pictures.

If you choose this company make them tell you specifically who will be moving your items so that you can make an informed decision about who will be taking your stuff.

Move size: 2 Bedroom Home Service cost: $4500

Not sure if these are real reviews but I would not trust them. This company is a literal scam. They under bid our job on purpose and then hired a moving company that does not have better than 1 star reviews anywhere. This company is simply a broker and they will give you a quote for a fair price. The slummy moving company they hire is going to show up and want more money and you will have no recourse at all. Any moving company that asks for money up front is not legit!!! All of the bigger legitimate van lines take money on delivery when the job is completed.

Just read through the positive reviews and decide for yourself if they are real or fake.....

Move size: 3 Bedroom Home Service cost: $4500

I was misinformed by their Quality Assurance rep Chris. He increased my "estimate" for my 1 bedroom apartment from $2.3k to $4.3k and told me the truck would be weighed and the actual cost would be charged. Instead they charge for the space you reserve which is fine if they are upfront about it. This was explained to me during a customer service call by rep Tatiana who was very nice and I was told they would review the audio from the call and before her Supervisor could hang up her Supervisor told her (who he was training) that I was "a f****** a******". Great job all around guys. My advice is use another company every level except the pickup and phone rep was trash. Reach out to local moving companies and don't use companies that literally don't care about their customer base.

Move size: 1 Bedroom Home Service cost: $4300

As a professional Real Estate manager I come with a good eye on what moving professionalism and quality work looks like. They not only were cordial and respectful, but also moved and packed at the highest level I've seen. The truck was packed every single inch and they took every opportunity to make sure I felt comfortable with their work. I will absolutely recommend them to anyone looking for professional movers who will get the job done with a high level of quality!

Move size: 2 Bedroom Home Service cost: $2966

This company has taken $8,500 from me and have not provided any service and they refuse to talk to me ( The owner, Mr. Anderson) and the representative whom took the deposit ( Jonathan steel) have blocked my number. I have tried by emails to every department of this company ; customer service , billing department, payment department, have made over t0 calls with different phones( blocked my number). Still no answer. I have given them all possible options to come decent and give my money back. After 2 months, they have totally shut me down. Their own employees has left me a message that the refund check has been mailed to my house. That was over 2 months ago!

Move size: 4 Bedroom Home Service cost: $24000

The party that moved went cross country. I was the agent left in charge of the moving party's belongings. The driver of the moving van was to call me 30 minutes before he arrived to town. He called me one minute before he was to arrive at the meeting place then was visibly upset that he had to wait 20 minutes at the storage unit address as I had to drive cross town to get there with to sign paperwork and open the storage unit top so that they could load the contents. He had the extreme attitude of "time is money."

Two weeks earlier I had opened the storage unit and photographed the contents as they were stacked and E-mailed the pictures to my client. She informed me that she presented the photos to the moving company and I have every reason to believe her. The estimate was padded significantly for the repacking needed that was shown in the photos. Well the driver had a cow and called my client and strong-armed another $1,000 out of her. Furthermore the moving van had no business name on it, nor any identifiable marks on it and had no business card; he wouldn't even give his name. I was instructed to sign the paperwork including the bill of landing by the owner of the contents. I was never given a copy of the paperwork signed nor even given the opportunity to photograph the documents.

It has been two weeks since the company loaded and hauled off my client's belongings. They still have not arrived. The company claims they have no idea where they are. She has no bill of landing to claim the belongings with as none was given to me to mail her IF they even arrive. Rarely in my life have I ever been treated so rudely by anyone. The moving company has stopped taking my client's calls, but no matter things were going nowhere quickly anyhow.

My client is investigating her options, including bait and switch and fraud as there are many more irregularities in this move. My client has been advised to file a report with the FBI as they are the law enforcement agency in charge with interstate commerce. She is livid and no amount of money will buy back her many family heirlooms lost. Never in my life have I seen a move go so poorly or in this case, not at all.

Those of you considering using this company, beware! Read all the comments first. There are about 80 reviews that are very poor, so poor in fact it leads me to question the authenticity of the good reviews. There are only a couple reviews that are mediocre. What are the odds? The website itself states that customer reviews cannot be taken down yet it also said elsewhere 115 of the reviews I asked for were filtered out and I was unable to read them. You draw your own conclusion.

Move size: 2 Bedroom Home Service cost: $2700

These people are crooks! They took a $1500 deposit 2 months before my move from Texas to Georgia. As you can see from their responses they claim to call 48 - 72 hours before the move and give you a 2 day window. We chose the 17th June 21 and 18th June 21. By the 17th of June 21 (after 2 months of expecting a professional company) we had to call the customer care number because we still had no idea what time they would arrive.. it is an 11 hour drive from Georgia to Texas and that takes a little planning. The first call my wife made the customer service rep immediately gave her attitude and said we call 24 hours before your move not 48 to 72hrs as previously claimed. So by the end of the workday on the 17th my wife called again to try to get an idea of when we could expect the movers, again she was met with attitude "You already called this morning.. we told you they'd call today." They still did not call. Now, it's the 18th of June, the final day of the 2 day contracted window and we still have no idea of a moving time. My wife called and was met with more attitude. We had to call just about every phone number we could find.. by 12pm that day we finally got told our move was scheduled between 9am and 3pm. Meaning we would not have to drive through the night after sitting up all day waiting for movers who didn't call, didn't arrive and only had attitude to give.. not information or forewarning. At 2:58pm we finally got a call from the movers and they said they were not coming because the weather is bad. You had 2 months to give us a time of move but instead you only gave attitude with the most simple and expected information that was requested. They did not follow through with anything they said at the initial call and payment. Not a single thing! There is a reason this company has an F with BBB. I highly recommend you do some research before sending them your money. They will not follow through with any of their promises and should you inconvenience them by asking for a time frame you will be subjected to anger and rudeness.

Move size: 3 Bedroom Home Service cost: $5500

Our initial contract was with Alliance Moving and Storage who sub-contracted it with Home Movers ( We didn't know Alliance Moving was a broker company?). We were guaranteed a certain price per foot. Don't be deceived or gullible like we were. They will tell you the best case scenario like it's the exact truth. The experience has been nothing but terrible. The price to move increased 2 1/2 times the day of pick up (which we were assured would not happen because we signed up with a guaranteed price rate), the date we were told it would be delivered has been changed multiple time and we are still waiting for our furniture to be delivered. It's difficult to reach anyone and when you do finally connect with a person, no one knows anything. We would have been better off to sell everything and buy it new. I will never use either of these companies again.

Move size: Partial Move Service cost: $8077

Quoted out a move in March. They underestimated the move so drastically it resulted in having to rent a ubaul to finish the move. The box count did go up over the orginal count. However it was not so drastic that is should have resulted in having to self move every single piece of furniture sans the mattresses.

So not only did I pay 6900 to move 161 boxes and 5 mattresses but now I have to move the rest of my house hold good myself. And no they will not give you a refund. However the guys they did contract to pick up were awesome.

Move size: 4+ Bedroom Home Service cost: $6900

We were not informed in our introductory call that they are agents who broker movers. They called us every day till we signed up (which seemed trustworthy based on reviews + speaking with their staff). Scheduling the move and flexible dates worked well. Day of move a different moving company comes to pick up who don't mention their delivery policy of 2 to 14 days since requested date. FEES INCREASED though we REDUCED ITEMS. Now, they won't tell us when they can deliver (24hrs notice). Alliance won't help. Don't trust them.

Move size: 2 Bedroom Home Service cost: $3300