Alliance Moving & Storage LLC

Stay away from this company. They are dishonest, liars, and unethical. Quoted one fee, they increased it by $2000 at pickup. Promised a benefit of using them is that our possessions remain in the same truck, never put in storage. Our possessions are currently sitting in a warehouse in Oregon. Guaranteed by Robert and Nicole that our belongings would be delivered 1/8-1/9. Now they are saying sometime by 2/10. We already had booked airline tickets to meet the truck 1/8-1/9

They try to push you to pay in cash- hmmm wonder what the IRS will say about that.

Looking at Yelp reviews, it definitely sounds like our experience is the norm for this company

I left messages and sent an enacting Robert asking them to address my concerns. No response so now my only option is to blast this company on social media. Hoping to help others so they don’t get screwed like we did.

Move size: Studio Service cost: $7440

DO NOT use this company. We chose Alliance Moving & Storage (there are several with similar names but this is the one - https://www.alliancemoving.co/ located in Deerfield Beach, FL) for our recent move from San Francisco to Seattle. I spoke with Johnathan Steele. He promised us our move was direct (no warehouse stop) and that he was putting us on a truck that was going from San Jose to Seattle the same weekend, so our stuff would arrive in Seattle in 1-2 days MAX. He also said he padded our estimate by 11% (he claims it's his way of ensuring we don't get hit with surprise overage charges) and that our stuff would likely be under and we'd pay less. He promised that the movers would load our belongings and measure the total cubic footage and adjust the price back down then. When the movers came, they did NOT measure anything - I asked them and they said they don't do that, and that I had to pay what was estimated. They also said there was no direct shipment for our belongings, they were taking it to a warehouse and would wait til the next truck heading north. They told us 3-7 days. It's now been 3 weeks and 4 days since our pickup and we STILL HAVE NOT RECEIVED OUR STUFF. We only packed for 1-2 days since that's what we were promised and have spent hundreds of dollars the past month to take care of ourselves without our belongings. We also had all of our Christmas presents in the truck so we couldn't give those to loved ones on the holiday, and we'll now have to ship those to family instead. I've tried calling Johnathan and Alliance's customer service several times. Johnathan has ignored my emails and screened my calls. My last call he picked up and hung up. I was on hold with customer service for 2 hrs one day and then it just cut me off. I've only been able to reach two humans so far: Crystal - she was very nice but ultimately did not help me. I also spoke to another guy in customer service who said he couldn't do anything because they "were just the broker". As I said before, DO NOT use this company. They lie and promise all sorts of things to get you to use them.

Move size: 1 Bedroom Home Service cost: $3134

This company completely lied to me to get my business. They said what they needed to on the phone in order for me to sign with them. The sales guy (Roger) made up a whole story about a move that would be in the area I needed a day before, later to find out he was just a broker and passed my move to a moving company in which the moving company had no idea about his story he told. Now they won’t return calls and just lied to me and took my money. I am now stuck without my furniture for at least 2 weeks thanks to their lies. Please don’t use this company.

Move size: 1 Bedroom Home Service cost: $1500

Worst company ever! Borderline scammers. Justin was the worst. We were quoted 1100 cubic feet and quoted 6100 for the move. The movers showed up and stated we actually needed 2500 cubic feet and the total move would cost 18000! We could not afford it at that point so we just asked for a refund of our 2000 dollar deposit. 4 weeks later no one in customer service was helpful, was hung up on, promised a call back that never happened. I mean so unprofessional. They concluded that we refused their service because we could not afford to pay 18K and that the deposit is non refundable! As a military member trying to pcs in a short amount of time, I would not recommend this company.

Only reason for the one star was Kevin in customer service who actually took the time to explain the errors made. Still didn't get the refund but he helped us realize we can do better than Alliance.

Move size: 4 Bedroom Home Service cost: $6100

We were rushed through the deposit and told they would wait on the phone while payment is given. The deposit was scheduled to be taken out in 5 days. We called back the next day after and told them we did not want to use their service and requested our deposit for o be cancelled. They refused to cancel and stated that we signed the contract. They continued to take our deposit from our bank 3 days later. I would definitely not recommend using this company. We called for movers and ended up with a salesperson who lied to us.

Move size: 4 Bedroom Home Service cost: $1400

I was referred to this company by my brother who had used them for a military move. I contacted them and spoke to Jake who assured me that my move would take between 7-10 days. I informed him that if it was going to take any longer that I would move the items myself. I reiterated that I could not use them if my move was going to take more than 10 days and he stated that it would not. He also never stated that they were brokers, he gave myself and my brother the impression that they would be moving my household good.

I find out when it was time to pick up my items that they had contracted my job out to a horrible company NorthWest Relocation with a rating of 1.5 stars and BBB rating of F+. I was not told in advance, not even the day before that another company would be picking up my stuff. If I would have been informed in advance about this company I would not have ever allowed them to take my stuff. The price of my move increased by $1500. The company rarely ever answered the phones and never returned calls. Unfortunately, I was stuck with a horrible subpar company that took 32 days to get me my stuff. They broke my 55 inch TV, pictures among other items. My area rugs were missing as well as family pictures.

If you choose this company make them tell you specifically who will be moving your items so that you can make an informed decision about who will be taking your stuff.

Move size: 2 Bedroom Home Service cost: $4500

Not sure if these are real reviews but I would not trust them. This company is a literal scam. They under bid our job on purpose and then hired a moving company that does not have better than 1 star reviews anywhere. This company is simply a broker and they will give you a quote for a fair price. The slummy moving company they hire is going to show up and want more money and you will have no recourse at all. Any moving company that asks for money up front is not legit!!! All of the bigger legitimate van lines take money on delivery when the job is completed.

Just read through the positive reviews and decide for yourself if they are real or fake.....

Move size: 3 Bedroom Home Service cost: $4500

I was misinformed by their Quality Assurance rep Chris. He increased my "estimate" for my 1 bedroom apartment from $2.3k to $4.3k and told me the truck would be weighed and the actual cost would be charged. Instead they charge for the space you reserve which is fine if they are upfront about it. This was explained to me during a customer service call by rep Tatiana who was very nice and I was told they would review the audio from the call and before her Supervisor could hang up her Supervisor told her (who he was training) that I was "a f****** a******". Great job all around guys. My advice is use another company every level except the pickup and phone rep was trash. Reach out to local moving companies and don't use companies that literally don't care about their customer base.

Move size: 1 Bedroom Home Service cost: $4300

Moved from IL to VA and used this company. Ended up choosing Alliance because of their good "reviews" even though they were a little more expensive because we wanted to avoid a bad experience. Right off the back, I ran into payment issues with them saying I didn't pay and I had clear proof that I in fact did. When trying to call customer service, I waited on hold for over a half of an hour before opting to leave a message just to never get a callback. Then I was charged an additional $618 for them to include our couch, floor lamp, and nightstands which I clearly informed them of needing to be included in my initial price. I was told it would take 2-3 days to have our household goods delivered, which was yet another lie. It ended up taking a week to receive our goods with a bonus of two boxes missing (just so happened to be two boxes with expensive items in them). Throughout this experience I have tried emailing multiple times, calling customer service, and calling my sales representative all to never received any responses from anyone. Would give negative stars if possible.

Move size: 2 Bedroom Home Service cost: $3500

As a professional Real Estate manager I come with a good eye on what moving professionalism and quality work looks like. They not only were cordial and respectful, but also moved and packed at the highest level I've seen. The truck was packed every single inch and they took every opportunity to make sure I felt comfortable with their work. I will absolutely recommend them to anyone looking for professional movers who will get the job done with a high level of quality!

Move size: 2 Bedroom Home Service cost: $2966

Let me warn you they put up a good friendly talk but they are full with lies. Know this, DO NOT EVER GIVE MONEY TO A COMPANY BEFORE THEY PERFORM A SERVICE. At first everything was great until I gave them my deposit and they ghosted me then in order to get a hold of them I used a difference phone number to reach them and fed lies then they took two extra days from pick up to finally come and then fed me another lie even though I was promise they were wrapping everything for me. We end up kicking them out of our house and out of deposit. We ended up with UPack and hired some help and they did not ask for a dime til after they pick up our stuff and it's easy to track them where they are at with moving as well. DON'T GO WITH A BROKER OR YOU WILL BE BROKE.

Move size: 4+ Bedroom Home Service cost: $2200

This company has taken $8,500 from me and have not provided any service and they refuse to talk to me ( The owner, Mr. Anderson) and the representative whom took the deposit ( Jonathan steel) have blocked my number. I have tried by emails to every department of this company ; customer service , billing department, payment department, have made over t0 calls with different phones( blocked my number). Still no answer. I have given them all possible options to come decent and give my money back. After 2 months, they have totally shut me down. Their own employees has left me a message that the refund check has been mailed to my house. That was over 2 months ago!

Move size: 4 Bedroom Home Service cost: $24000

All was well until pick up day at which point the company they brokered told me it would be nearly 3 times my quoted price. I couldn't believe what was happening as this was the last thing I expected. We were closing on our new home in 1 week, I was 20 week pregnant with 2 other kids, and my husband was 800 miles and states away. I was very upset as I was very thorough with the estimator including measuring my furniture and even called/emailed several times to update inventory as I had sold some large items. I tried to get my deposit back to just go with another company as this was absolutely ridiculous as had I known the accurate quote I wouldn't have used them at all. I would have just planned on my husband coming back and driving a U-Haul with me. They told me that they couldn't do that but could re- dispatch someone. I was told that now my items would be picked up on Sunday, Monday or Tuesday, but someone from the moving company would call me on Saturday to let me know. Someone did call me Saturday and said they would pick up Monday for sure, but would call me Sunday to discuss pick up times. I didn't hear from anyone all day Sunday, or all day Monday. I finally called Alliance around 7pm and someone from the moving company called me 7:45pm ( on the day they said they would pick up) and said they would be at my home before 2pm, but would call in the morning to give me a better estimate on when. Nothing. I was at my home waiting for them, phone in hand at 8am. I stayed at my home until nearly 3. Didn't hear from them nothing. I finally called and emailed as I was so upset at this point as I still had lots of cleaning of our rental to do, drive 14 hours from MN to IL nauseous and pregnant with 2 kids and a uhaul trailer (suggested by Alliance Customer service so they would honor my original quote) to make Closing on Friday (only 2 full days before Friday)and the movers once again didn't show up.

The email I received back from customer service was less than appealing. She told me the moving company had been trying to get ahold of me all morning as they needed to reschedule my pick up for Wednesday. I was so upset as I literally had my phone in my hand for the past 3 days and they didn't call once. That was just a blatant lie to try to cover their butts. Clearly I didn't have more time to waste with this company to see if magically they were going to pick up our belongings on Wednesday as we were running out of time. I was just done and beyond upset with this company at this point.

So my husband had to fly from IL to MN on Wednesday, I had to pick up a U-Haul Truck that morning and my sister and I had to start loading it. Both of us pregnant as it was difficult to get family to come on such short notice as this was supposed to be covered. I was able to hire a couple guys from a local moving company to come help for an hour to get the big things, which I was so grateful for as I've always had high risk pregnancies and just didn't want to over- do it and hurt the baby. My husband did get to MN, we finished getting everything ready and made it to Illinois in time for closing, but absolutely no thanks to alliance moving company as these shenanigans were just not right nor necessary. I just can't believe the extreme hassle this was.

I called after closing on our new home to discuss getting my deposit back and they told me they couldn't. They told me I had to talk to someone in billing as it was above their pay grade, but all those reps were in meetings for the next two days and gave me an email to email them. I did, twice. No response and every time I call Alliance, I sit on the phone for over 30 minutes with no one to pick up my call as I never heard back. I am truly not trying to be difficult, but there's absolutely no reason I shouldn't get my deposit back after all they pulled with me. It wasn't just once instance, it was many and it's just simply not acceptable for a company to treat their customers like this. I just am leaving a review as I don't want other families to have to go through this ridiculous fiasco nor have to add more stress to something that is already stressful enough.

Move size: 3 Bedroom Home Service cost: $4700

First, they are moving brokers. NOT a moving company. They get you reeled in by low balling your estimate so you think you're getting this amazing deal. Then take your non refundable deposit. Send movers to your home. The real movers then give you an updated estimate, which is MUCH HIGER than originally quoted. Alliance Moving & Storage does not care because that deposit is their revenue on the deal. And are out of the picture. You are on your own. They have multiple complaints similar to this one on the BBB and with the Department of Transportation. BEWARE. DO NOT TRUST THESE CRIMINALS.

Move size: 2 Bedroom Home Service cost: $4500

The party that moved went cross country. I was the agent left in charge of the moving party's belongings. The driver of the moving van was to call me 30 minutes before he arrived to town. He called me one minute before he was to arrive at the meeting place then was visibly upset that he had to wait 20 minutes at the storage unit address as I had to drive cross town to get there with to sign paperwork and open the storage unit top so that they could load the contents. He had the extreme attitude of "time is money."

Two weeks earlier I had opened the storage unit and photographed the contents as they were stacked and E-mailed the pictures to my client. She informed me that she presented the photos to the moving company and I have every reason to believe her. The estimate was padded significantly for the repacking needed that was shown in the photos. Well the driver had a cow and called my client and strong-armed another $1,000 out of her. Furthermore the moving van had no business name on it, nor any identifiable marks on it and had no business card; he wouldn't even give his name. I was instructed to sign the paperwork including the bill of landing by the owner of the contents. I was never given a copy of the paperwork signed nor even given the opportunity to photograph the documents.

It has been two weeks since the company loaded and hauled off my client's belongings. They still have not arrived. The company claims they have no idea where they are. She has no bill of landing to claim the belongings with as none was given to me to mail her IF they even arrive. Rarely in my life have I ever been treated so rudely by anyone. The moving company has stopped taking my client's calls, but no matter things were going nowhere quickly anyhow.

My client is investigating her options, including bait and switch and fraud as there are many more irregularities in this move. My client has been advised to file a report with the FBI as they are the law enforcement agency in charge with interstate commerce. She is livid and no amount of money will buy back her many family heirlooms lost. Never in my life have I seen a move go so poorly or in this case, not at all.

Those of you considering using this company, beware! Read all the comments first. There are about 80 reviews that are very poor, so poor in fact it leads me to question the authenticity of the good reviews. There are only a couple reviews that are mediocre. What are the odds? The website itself states that customer reviews cannot be taken down yet it also said elsewhere 115 of the reviews I asked for were filtered out and I was unable to read them. You draw your own conclusion.

Move size: 2 Bedroom Home Service cost: $2700

Roger is a con artist …The management says they will call you back - after 7 calls and 2 emails no call back ..Just AWFUL people to deal with . Roger promised - I will be with you each step - when they showed up to my house - they wanted and extra $1200 - Roger never returned my call .. Roger said a 4.5 moving company would pick up my items -a 1.9 review company did ..I was supposed to get a rebate - it never happened..I do not know how they can live with themselves by lying ..

Move size: 2 Bedroom Home Service cost: $3200

I hired Alliance for direct delivery and then confirmed it with the sub they hired. The day of the move, the sub said it won’t be a direct because of scheduling problems. That’s not my problem, it’s theirs. And it’s NOT what I paid for! The Sub then tried to exploit me as a senior citizen, asking for $1,200 extra when I had EXACTLY what was on their itemized list, and not one thing more. I said, “I know I don’t have extra. Let’s do this. Let’s measure the truck and decide together exactly where 840 cf is (what I paid for); once the truck is at that point, we can stop loading and I’ll deal with anything that might be leftover on my own.” Their response was “measure all you want, you’re still paying $1,200 more.” I protested saying “How? If I paid for 840 cf and that’s all I use, how is it more?” The sub got mad and cancelled, saying “find another truck.” Basically, if I won’t let them exploit me financially, they’re not interested in the job. THEY cancelled, not me. Yet ALLIANCE did NOTHING TO HELP ME and refused my refund, saying “You hired us to provide a truck; we did that, so no refund.” I disagree. I hired them to provide a truck to DELIVER DIRECTLY, and they didn’t do that. I hired them to send a reputable company, and they sent a company intent on exploiting seniors. I was going to report Alliance to the Better Business Bureau, but then I discovered that their BBB rating is already an “F” so they probably wouldn’t care.

On a side note, my son said, “let’s just rent a truck and move it ourselves” (650 miles). We rented a 16’ Budget truck, with a maximum cubic feet of 640. ALL of my things fit into that truck, when Alliance said my things totaled 840 cf, and then as soon as they saw my things, the sub wanted to charge $1,200 more saying I had over 840 cf. When I wanted to measure out the space in the truck so I’ll get what I paid for, they flipped their lids and quit. THEY QUIT, NOT ME! And as I said, Alliance refuses to return the $1,000 taken (stolen!) from my retirement savings. YOU HAVE BEEN WARNED!!

Move size: 1 Bedroom Home Service cost: $4000

Our initial contract was with Alliance Moving and Storage who sub-contracted it with Home Movers ( We didn't know Alliance Moving was a broker company?). We were guaranteed a certain price per foot. Don't be deceived or gullible like we were. They will tell you the best case scenario like it's the exact truth. The experience has been nothing but terrible. The price to move increased 2 1/2 times the day of pick up (which we were assured would not happen because we signed up with a guaranteed price rate), the date we were told it would be delivered has been changed multiple time and we are still waiting for our furniture to be delivered. It's difficult to reach anyone and when you do finally connect with a person, no one knows anything. We would have been better off to sell everything and buy it new. I will never use either of these companies again.

Move size: Partial Move Service cost: $8077

We were not informed in our introductory call that they are agents who broker movers. They called us every day till we signed up (which seemed trustworthy based on reviews + speaking with their staff). Scheduling the move and flexible dates worked well. Day of move a different moving company comes to pick up who don't mention their delivery policy of 2 to 14 days since requested date. FEES INCREASED though we REDUCED ITEMS. Now, they won't tell us when they can deliver (24hrs notice). Alliance won't help. Don't trust them.

Move size: 2 Bedroom Home Service cost: $3300