Alliance Moving & Storage LLC

This company completely lied to me to get my business. They said what they needed to on the phone in order for me to sign with them. The sales guy (Roger) made up a whole story about a move that would be in the area I needed a day before, later to find out he was just a broker and passed my move to a moving company in which the moving company had no idea about his story he told. Now they won’t return calls and just lied to me and took my money. I am now stuck without my furniture for at least 2 weeks thanks to their lies. Please don’t use this company.

Move size: 1 Bedroom Home Service cost: $1500

Worst company ever! Borderline scammers. Justin was the worst. We were quoted 1100 cubic feet and quoted 6100 for the move. The movers showed up and stated we actually needed 2500 cubic feet and the total move would cost 18000! We could not afford it at that point so we just asked for a refund of our 2000 dollar deposit. 4 weeks later no one in customer service was helpful, was hung up on, promised a call back that never happened. I mean so unprofessional. They concluded that we refused their service because we could not afford to pay 18K and that the deposit is non refundable! As a military member trying to pcs in a short amount of time, I would not recommend this company.

Only reason for the one star was Kevin in customer service who actually took the time to explain the errors made. Still didn't get the refund but he helped us realize we can do better than Alliance.

Move size: 4 Bedroom Home Service cost: $6100

We were rushed through the deposit and told they would wait on the phone while payment is given. The deposit was scheduled to be taken out in 5 days. We called back the next day after and told them we did not want to use their service and requested our deposit for o be cancelled. They refused to cancel and stated that we signed the contract. They continued to take our deposit from our bank 3 days later. I would definitely not recommend using this company. We called for movers and ended up with a salesperson who lied to us.

Move size: 4 Bedroom Home Service cost: $1400

These guys are a complete scam. DO NOT USE THEM. My daughter and I were looking for a reliable company to help me with my move from California to Ohio. I was very nervous about the move so we did some research online. We found that Alliance moving had great reviews and so I called. Little did I know that that company I found was NOT the same Alliance Moving that has the good reviews (which is a company based in Chicago not Florida like this one). They use almost identical names and very similar web addresses and get a lot of people like us to come to their door thinking they are someone else. 

My experience with Alliance during the sales process was great .A very friendly rep helped me put together an estimate (which I was very happy was below $4,000 which seemed like a good deal) and confirm that they could have my stuff delivered for my desired dates.  I even had my daughter speak to them and we both felt like everything looked ok so I went ahead and booked the move.  Everything seemed normal up to this point, but that all changed the day of the move.  

The day that Alliance was scheduled to pick up my stuff in California was the day that I learned that they had outsourced my move to another company (called Leadership Logistics). The guys that showed up were scary, intimidating and basically crooks. I am a senior woman and was by myself for the pickup. When the guys came they started demanding more money, saying that I had more things than was on the original quote. I asked them to show me how they were calculating the additional weight they wanted to charge me for but the owner refused and instead chose to intimidate me by yelling at me and telling me that they have years of experience and just knew by looking. I couldn't believe what was happening. We were very careful to count the items during the original estimate. I could not believe that the movers were now demanding twice the original estimate for what couldn't have been more than a few extra items. I called Alliance to get their help with this situation. Instead of helping me they chose to also bully me. They said that Leadership logistics was now in charge of the move and that if they were charging more money then I had to pay them. What I later learned is that the Alliance people only provide 'an estimate' and then they outsource/broker moving services' to someone else which means that you have to enter into a completely different contract with the actual mover which in my case was a small 'one truck and a few guys outfit. 

I felt so uncomfortable and I just wanted to pull the plug and ask them to leave. I told Alliance that I felt personally threatened (as they were demanding I give them thousands of more dollars and sign a new contract) and that I wanted to cancel this move. Alliance then proceeded to tell me that I had already agreed and that if I did not accept the move then I would lose the over $3,000 I had already paid to Alliance as I would be 'Refusing Service'. I couldn't believe what I was hearing.  It all happened so fast, I was alone and scared and had both Alliance and Leadership logistics bullying me and extorting me at the same time.  I ended up letting Leadership logistics take my things because I didn't want to lose the money I had paid.  That was a HUGE mistake. You can see details of my experience with Leadership Logistics on the separate review.

After committing to me that they could deliver my things by October 2nd but they washed their hands of the entire move once my belongings were picked up. My delivery date was approaching and I was not able to get an answer from Alliance on the status. I spent over a month getting the runaround from service reps at Alliance and getting no response at all from Leadership.  Ultimately, Alliance outsourced my move to a company who had multiple complaints against them. In my case, they extorted more money from me when they picked up my stuff and then they put my stuff in storage and disappeared. 

I had to get the police involved and was finally able to locate my belongings and am now having to pay someone else to get it delivered months later. The entire time I was desperately seeking confirmation of where my things were or when they could be delivered. I was passed off from rep to rep with the same 'we are unable to reach anyone but will call you tomorrow with an update' to get me off the phone and then no one would. I desperately tried to get a manager on the phone but there doesn't seem to be ANYONE that is actually in charge or able to escalate or resolve anything beyond the entry level operators. 

 Again, this company (Alliance based in Florida) should be avoided. They take your down payment, outsource the move , don't do any background checks or care about the quality of these moving companies they subcontract with and then they wash their hands of everything once your stuff gets picked up. Don't fall for this.

Move size: 2 Bedroom Home Service cost: $7000

These SLIME BAGS use the same name as a reputable moving company out of Chicago, but are actually a broker out of Florida. THEY WILL NOT TAKE RESPONSIBILITY for the GARBAGE COMPANY they hire, like Moving Depot, to lose your possessions or swindle you out of more money when they show up at your door.

I paid thousands for the move, then the GARBAGE COMPANY (MOVING DEPOT), tried to swindle another grand out of me. I told them to take their crap and leave then and demanded a refund. I called Alliance (Mark Williams), who seemed befuddled, then claimed to be helpless. Spineless is more like it. The movers gave up, after I started raising hell and told them get off my lawn, and said they'd write it off, then carried on with the move.

Now, after this, SLIME BAG COMPANY ALLIANCE MOVING AND STORAGE would not accept any responsibility for the move, which Moving Depot continued to butcher, LOSING INVALUABLE / IRREPLACEABLE ITEMS in my review about them below:

Absolute garbage company. Complete scam. Got duped by another scam company, ALLIANCE MOVING AND STORAGE (yelp.com/biz/alliance-mo…), who use the same name as a reputable moving company out of Chicago, but is actually out of Florida, who brokered Moving Depot to move our stuff from Chicago to Houston, then lost several boxes along the way, which included items that ARE NOT REPLACEABLE, NOR ARE THEY SOMETHING THAT MONEY CAN FIX.

We also received boxes that are not ours, including a huge box full of some poor kid's toys, which have still not been picked back up since we reported it to them back in May. They couldn't be bothered to check when we first told them some items were missing and gave them photos and missing tag numbers with descriptions of the items and containers. THEY COULDN'T CARE LESS!!!

Got hung up on today because I called just before their closing time on the east coast (I'm central time and didn't know this, thinking they were out of Chicago). I was told by the woman that she didn't have time for me to reprimand her about a move that was back in April (this is written on 9/24) on a Friday afternoon....BECAUSE THEY DON'T CARE!

DO NOT GIVE THESE SCUMBAGS YOUR MONEY OR POSSESSIONS! DO NOT LET A SLIMY MOVING BROKER CON YOU INTO THINKING THEY ARE A REPUTABLE COMPANY, WHO WILL THEN HAVE MOVING DEPOT SCREW IT ALL UP AND LOSE ITEMS YOU WILL NEVER GET BACK, ONLY TO HIDE BEHIND "CLAIMS".

They won't give your possessions a second thought, because they don't have to! They will repeat "claims" until you take a payout or give up.

Move size: 1 Bedroom Home Service cost: $3000

Based upon the condition of our furniture when it arrived at our new residence, I guessed the moving truck had been in a wreck. In addition to lost and damaged goods, the company failed to provide the services they promised such as Professional door-to-door service, expert advise, reassembly of all items disassembled by moving packers and a legible itemized inventory. The attitude of Alliance Moving when asked about the damage and missing items was: “That’s not our problem you’ll have to contact the trucking company." The trucking company, USA Logistics, over charged for the load by approximately $16,000 until I stopped payment on their check and told them I had filed a complaint with DOT. Then they quickly backed down and reduced the charge by $14,000. A total of 31 items were either damaged, missing or not ours. Some of the damage required enough force to bend heavy steel and knock short legs off chairs and dressers.

Damage & Missing Inventory

Four of nine wardrobe boxed deliver aside down and crushed.

Coffee table cane bottom punctured in two places.

Legs broken off executive desk

Leg broken on antique oak dining room chair

Table top on antique oak dining table broken

Broken top on antique lawyer’s case.

Small antique table missing part

Bed rail for twin bed missing.

Leg broken off living room chair

Operation lever broken off inversion table

Broken glass on Louis Morris print

3-drawer dresser, two broken legs

Large clay decorative bowl smashed

Broken and twisted brass floor lamp

Brass end table legs badly scratched

Broken glass in sofa table. this was done during packing

Brass coffee table bent so that glass top no longer fits.

Fragile art piece that required special handling, smashed $95

Shattered antique bowl, cups, Chinese teapot 4 gold-plated antique dinner plates

Pastel missing from Native American grinding rock. Value $1,500 - $2,000

Missing 7-foot ladder Value $89

Missing Antique chess table with stained glass chess board Value $365

Missing large black suitcase $160

Missing Nikon D5600 camera, Zoom Lens, Tripod, case equipment Value $$3,200

Missing MacBook Pro computer Value $900

Missing one rail for twin bed Value $38

Missing two or possible three boxes of kitchen and miscellaneous items. Value

Delivered but not ours: box of personal items. Labeled Bookshelf Decor, Books

Delivered but not ours: two bed rails

Delivered but not ours: four black specialty bolts

Delivered but not ours: children’s toys

Move size: 3 Bedroom Home Service cost: $16275

NEVER EVER use this company for moving I would give no stars if possible. With the cost and how much of my stuff was damaged I would have been better off selling it all and rebuying everything after I moved. Plus you cannot get in touch with the claims department expect to be sent a general reply. Then after the 120 time period it takes to process the claims I was told that my claim was incomplete and they were not able to process it.

I moved from Maryland to Florida and the cost to move not very much stuff was very high. I was way under quoted and my total cost we 3x times higher than I was told. Additionally, a lot of my stuff was broken or damaged including an expensive TV, treadmill, side tables (crushed), chair (nice fancy one), and so much more.

DO NOT USE THEM. No one will help you with the claims process, they just try to ignore you. You will not get anything back from them. Trouble business.

Move size: 2 Bedroom Home Service cost: $6000

This is the most horrific experience of my adult life. They hired a scam mover who we didn’t know until the day they showed up. This “mover”(Allied Moving Group LLC in NJ) 1. Doesn’t have a working phone number, 2. Doesn’t have a legit DOT or MC # on their BOL, 3. Charged us 30% more than quote by doing a 10 min walk in our home and saying we did not pay enough space - thank God I took photos of how full the truck was and called out that they were just wrong in their 10 minute estimate 4.Has held our items hostage now for a month with an inability to have anyone tell us when, let alone IF we’ll get our stuff back 5. Showed up with too small truck 6. Said sign contact and pay or they’d walk with our house fully packed, knowing they had us over the barrel 6. The “itemized” BOL is vague, filing a claim will be challenging 7. We were NOT told it could take 45 days to have our items delivered up front, we found this out after seeing the moving contact when all our stuff was on the truck, again when you’re over the barrel and they are in your house and you’re needing to move … I could go on with other issues - about the “movers” Alliance hired, who’s name is Allied Moving Group LLC in NJ.

Please save yourself the stress, heartache and spending thousands of dollars more than you’re told …. Don’t use Alliance or any company they use.

Move size: 4+ Bedroom Home Service cost: $24500

Deposit given and now all I get is rude people who don’t return phone calls, customer service people who say the BBB is a scam and one female who was married to a lawyer for 6yrs who thinks she is knowledgeable, knowing what I know now I would have never given these people a deposit, address on the contract is different than the web site the contract directs you to, the phone numbers can not be accessed says they are not working in your area, this company is a scam and needs to be shut down immediately bottom line I don’t trust this company and want a full refund, they say that is not possible because it’s already booked, but can’t tell me what date the truck will arrive if you have had any contract with this company dont do business with them and report them to the bbb and the state they are scammers

Move size: 3 Bedroom Home Service cost: $5500

The only reason I gave this group 1 Star is there is no option for anything lower. We contracted with this company in May for a cross-country move. The man we dealt with initially (Bruce Murray) was one heck of a salesman. Everything he told us was a lie and he was impossible to reach after we signed the contract. He would not return calls or emails and the people in customer service were rude and unhelpful. The prices were raised 4 times after the initial estimate going from $13,000 to $21,000. When our belongings finally arrived in Florida, we were missing two iMac desktop computers plus my wife's jewelry. These were obvious thefts. When we contacted Alliance they advised us they had no responsibility since they had turned the contract over to All Time Moving and Storage and we signed that our goods had been picked up the contract then belong to All Time.

We were never told that Alliance was a broker not a mover. We tried to file a claim with All Time with no results and finally were told they were permanently out of business.

WE WERE FOOLS TO SIGN WITH ALLIANCE AND ANYONE ELSE WHO DOES IS AN EQUAL FOOL.

Move size: 4 Bedroom Home Service cost: $21000

I was referred to this company by my brother who had used them for a military move. I contacted them and spoke to Jake who assured me that my move would take between 7-10 days. I informed him that if it was going to take any longer that I would move the items myself. I reiterated that I could not use them if my move was going to take more than 10 days and he stated that it would not. He also never stated that they were brokers, he gave myself and my brother the impression that they would be moving my household good.

I find out when it was time to pick up my items that they had contracted my job out to a horrible company NorthWest Relocation with a rating of 1.5 stars and BBB rating of F+. I was not told in advance, not even the day before that another company would be picking up my stuff. If I would have been informed in advance about this company I would not have ever allowed them to take my stuff. The price of my move increased by $1500. The company rarely ever answered the phones and never returned calls. Unfortunately, I was stuck with a horrible subpar company that took 32 days to get me my stuff. They broke my 55 inch TV, pictures among other items. My area rugs were missing as well as family pictures.

If you choose this company make them tell you specifically who will be moving your items so that you can make an informed decision about who will be taking your stuff.

Move size: 2 Bedroom Home Service cost: $4500

Not sure if these are real reviews but I would not trust them. This company is a literal scam. They under bid our job on purpose and then hired a moving company that does not have better than 1 star reviews anywhere. This company is simply a broker and they will give you a quote for a fair price. The slummy moving company they hire is going to show up and want more money and you will have no recourse at all. Any moving company that asks for money up front is not legit!!! All of the bigger legitimate van lines take money on delivery when the job is completed.

Just read through the positive reviews and decide for yourself if they are real or fake.....

Move size: 3 Bedroom Home Service cost: $4500

I was misinformed by their Quality Assurance rep Chris. He increased my "estimate" for my 1 bedroom apartment from $2.3k to $4.3k and told me the truck would be weighed and the actual cost would be charged. Instead they charge for the space you reserve which is fine if they are upfront about it. This was explained to me during a customer service call by rep Tatiana who was very nice and I was told they would review the audio from the call and before her Supervisor could hang up her Supervisor told her (who he was training) that I was "a f****** a******". Great job all around guys. My advice is use another company every level except the pickup and phone rep was trash. Reach out to local moving companies and don't use companies that literally don't care about their customer base.

Move size: 1 Bedroom Home Service cost: $4300

Moved from IL to VA and used this company. Ended up choosing Alliance because of their good "reviews" even though they were a little more expensive because we wanted to avoid a bad experience. Right off the back, I ran into payment issues with them saying I didn't pay and I had clear proof that I in fact did. When trying to call customer service, I waited on hold for over a half of an hour before opting to leave a message just to never get a callback. Then I was charged an additional $618 for them to include our couch, floor lamp, and nightstands which I clearly informed them of needing to be included in my initial price. I was told it would take 2-3 days to have our household goods delivered, which was yet another lie. It ended up taking a week to receive our goods with a bonus of two boxes missing (just so happened to be two boxes with expensive items in them). Throughout this experience I have tried emailing multiple times, calling customer service, and calling my sales representative all to never received any responses from anyone. Would give negative stars if possible.

Move size: 2 Bedroom Home Service cost: $3500

As a professional Real Estate manager I come with a good eye on what moving professionalism and quality work looks like. They not only were cordial and respectful, but also moved and packed at the highest level I've seen. The truck was packed every single inch and they took every opportunity to make sure I felt comfortable with their work. I will absolutely recommend them to anyone looking for professional movers who will get the job done with a high level of quality!

Move size: 2 Bedroom Home Service cost: $2966

Let me warn you they put up a good friendly talk but they are full with lies. Know this, DO NOT EVER GIVE MONEY TO A COMPANY BEFORE THEY PERFORM A SERVICE. At first everything was great until I gave them my deposit and they ghosted me then in order to get a hold of them I used a difference phone number to reach them and fed lies then they took two extra days from pick up to finally come and then fed me another lie even though I was promise they were wrapping everything for me. We end up kicking them out of our house and out of deposit. We ended up with UPack and hired some help and they did not ask for a dime til after they pick up our stuff and it's easy to track them where they are at with moving as well. DON'T GO WITH A BROKER OR YOU WILL BE BROKE.

Move size: 4+ Bedroom Home Service cost: $2200

This company has taken $8,500 from me and have not provided any service and they refuse to talk to me ( The owner, Mr. Anderson) and the representative whom took the deposit ( Jonathan steel) have blocked my number. I have tried by emails to every department of this company ; customer service , billing department, payment department, have made over t0 calls with different phones( blocked my number). Still no answer. I have given them all possible options to come decent and give my money back. After 2 months, they have totally shut me down. Their own employees has left me a message that the refund check has been mailed to my house. That was over 2 months ago!

Move size: 4 Bedroom Home Service cost: $24000

All was well until pick up day at which point the company they brokered told me it would be nearly 3 times my quoted price. I couldn't believe what was happening as this was the last thing I expected. We were closing on our new home in 1 week, I was 20 week pregnant with 2 other kids, and my husband was 800 miles and states away. I was very upset as I was very thorough with the estimator including measuring my furniture and even called/emailed several times to update inventory as I had sold some large items. I tried to get my deposit back to just go with another company as this was absolutely ridiculous as had I known the accurate quote I wouldn't have used them at all. I would have just planned on my husband coming back and driving a U-Haul with me. They told me that they couldn't do that but could re- dispatch someone. I was told that now my items would be picked up on Sunday, Monday or Tuesday, but someone from the moving company would call me on Saturday to let me know. Someone did call me Saturday and said they would pick up Monday for sure, but would call me Sunday to discuss pick up times. I didn't hear from anyone all day Sunday, or all day Monday. I finally called Alliance around 7pm and someone from the moving company called me 7:45pm ( on the day they said they would pick up) and said they would be at my home before 2pm, but would call in the morning to give me a better estimate on when. Nothing. I was at my home waiting for them, phone in hand at 8am. I stayed at my home until nearly 3. Didn't hear from them nothing. I finally called and emailed as I was so upset at this point as I still had lots of cleaning of our rental to do, drive 14 hours from MN to IL nauseous and pregnant with 2 kids and a uhaul trailer (suggested by Alliance Customer service so they would honor my original quote) to make Closing on Friday (only 2 full days before Friday)and the movers once again didn't show up.

The email I received back from customer service was less than appealing. She told me the moving company had been trying to get ahold of me all morning as they needed to reschedule my pick up for Wednesday. I was so upset as I literally had my phone in my hand for the past 3 days and they didn't call once. That was just a blatant lie to try to cover their butts. Clearly I didn't have more time to waste with this company to see if magically they were going to pick up our belongings on Wednesday as we were running out of time. I was just done and beyond upset with this company at this point.

So my husband had to fly from IL to MN on Wednesday, I had to pick up a U-Haul Truck that morning and my sister and I had to start loading it. Both of us pregnant as it was difficult to get family to come on such short notice as this was supposed to be covered. I was able to hire a couple guys from a local moving company to come help for an hour to get the big things, which I was so grateful for as I've always had high risk pregnancies and just didn't want to over- do it and hurt the baby. My husband did get to MN, we finished getting everything ready and made it to Illinois in time for closing, but absolutely no thanks to alliance moving company as these shenanigans were just not right nor necessary. I just can't believe the extreme hassle this was.

I called after closing on our new home to discuss getting my deposit back and they told me they couldn't. They told me I had to talk to someone in billing as it was above their pay grade, but all those reps were in meetings for the next two days and gave me an email to email them. I did, twice. No response and every time I call Alliance, I sit on the phone for over 30 minutes with no one to pick up my call as I never heard back. I am truly not trying to be difficult, but there's absolutely no reason I shouldn't get my deposit back after all they pulled with me. It wasn't just once instance, it was many and it's just simply not acceptable for a company to treat their customers like this. I just am leaving a review as I don't want other families to have to go through this ridiculous fiasco nor have to add more stress to something that is already stressful enough.

Move size: 3 Bedroom Home Service cost: $4700

First, they are moving brokers. NOT a moving company. They get you reeled in by low balling your estimate so you think you're getting this amazing deal. Then take your non refundable deposit. Send movers to your home. The real movers then give you an updated estimate, which is MUCH HIGER than originally quoted. Alliance Moving & Storage does not care because that deposit is their revenue on the deal. And are out of the picture. You are on your own. They have multiple complaints similar to this one on the BBB and with the Department of Transportation. BEWARE. DO NOT TRUST THESE CRIMINALS.

Move size: 2 Bedroom Home Service cost: $4500