Alliance Moving & Storage LLC

Anyone who books this company is booking at their own risk. I booked a move for about 40 boxes and four pieces of furniture. When the movers showed up, they loaded up about 5 boxes then claimed it would be another $2500 because we had more than was quoted. The movers themselves worked with plenty of smoke breaks.

Then the nightmare truly got started. We were promised that our items were on a truck to a town about 50 miles from us. Instead, our items, without telling us, were stored in a warehouse in Maryland. For over a month. When we called for updates, we were lied to by Alliance. Cassy/Cassidy, the person that answered the phone, was extremely condescending in telling us that this is totally acceptable and that even though we had been promised by multiple other people verbally and in writing, that our items would arrive within 14 days, that we would get our items within 30 days. Turns out that that was a lie as we didn't get our stuff until 45 days.

We asked, multiple times, for updates and the location of our items. Cassidy told us that we had to reach out to the moving company directly and that they only contracted to contract with others and that they did not have to do anything else to help us (so much for that door to door help, eh?). When we called the moving company, that never actually identified themselves, we were told that Texas was clearly not on the route from the east coast to the west coast and that we should "learn to read a map".

Cassidy promised to send us claims information in writing and did not do that. No one would provide us, in writing, with a final amount due. The reason for this was blatantly clear when we were told, the night before our items were to arrive, that it would be an additional $1000, coincidentally the amount of the first money order that the company that didn't think Texas was along the route, had already cashed.

We were told that we would have to pay courier service as there was nowhere to park a semi truck even though there was plenty of space. When we refused, the moving company finally relented and agreed to drive our items to us. They arrived in a penske truck and according to the drivers, that penske truck is the truck that they drove from Maryland so there was NO SEMI TRUCK INVOLVED. At one point, the driver even said to me that it was a good thing that penske trucks are not required to go to weigh stations as they were overloaded by thousands of pounds.

When the drivers started unloading my items, many boxes were broken, some had burst, some were cut open, and the drivers dropped boxes constantly. Whomever had loaded the truck pulled down my rolltop desk and then stacked boxes on top of the fragile roll top. The desk is ruined.

I also received four boxes that were not mine so who knows who else possibly received my items.

It also turns out that the company that took the items from my house and stored them in Maryland subcontracted to another moving company. After researching, neither of these companies are actually licensed to perform interstate moves.

And of course, now that I have broken china and furniture, no one picks up the phone and no one responds to queries on how to file a claim for the broken contract and items.

Seriously. Don't do it. Not unless you love the hassle of your items sitting in a warehouse for over a month, condescending attitude that you pay thousands of dollars for, unlicensed and unbonded workers that have plenty of opportunity for theft, lies, and demands for extra money.

Move size: 1 Bedroom Home Service cost: $6800

DO NOT BOOK THIS COMPANY. I was scheduled for a move, they did not come at scheduled time. It has been 1 month and 2 weeks and I have yet to receive my items or know where it is. I am in a whole new state with none of my belongings. Every time I call they don't give the right answer as to where my items are or when it will be delivered. I was suppose to get compensated for $250 off my bill from the manager due to issues I was having with them before they even picked up my items, I call and ask about it to this day and they said the manager is no longer there, therefore they can't complete that. They had a different company come get my things and when I call them as well, no one knows when my items will be delivered to me, or get no answer from the phone/email.

Move size: 1 Bedroom Home Service cost: $3490

Contacted the company to get information and see if they would be available. They called up back while we were at dinner and they took our information. We told them we would get back with them the next morning to follow-up. We decided to not go with them and tried to cancel. Per the "contract" we had 48 hours to cancel. Then they said they they had scheduled pick-up for two days later. We would not have been available and would never agree to that date. The pick up location was in Nevada and we were in Montana. They claim that we can't cancel because the moving date was within 72 hours. We never agreed to any of this. Unfortunately, My husband provided them with our Visa number and they charged us $5152.95.

Move size: 4+ Bedroom Home Service cost: $5153

First, I would like to give 0 stars. Our items were picked up on the 23rd of August and even though we had told them where we lived there was a sudden "oh the truck won't fit we have to put it in storage and it will be $2,000 more than quoted". Alliance is a broker and when we called for help they said we are just the broker. NO help at all. Our household goods finally arrived 73 days later after numerous calls and promises of delivery to the mover that Alliance gave us (again Alliance just said I will email them when we called for help), had to pay $300 more than quoted when they delivered. Use a real moving company not a broker. It ends up costing more in the long run even though they tell you it doesn't. It is a ripoff. Mover beware. I had a bad feeling but Daniel the sales person was really good at his job. Really wish I didn't fall for it! In the end it cost us 2,300 more than the quote and took 2 and a half months to get our items. What a joke. The items showed up in a U-Haul but the driver (not even from the company that picked up our items just contracted out to him) was nice.

Move size: 1 Bedroom Home Service cost: $7500

Do not use Alliance Moving and Storage from Boca Raton Florida they are a scam outfit. Hired them for a cross country move on 9/4/2021 for a move on 10/29/2021. Daniel Snyder gave us a price with a binding contract, we paid the required deposit of $1837. On 10/26/2021 3 days before the move a Michael Cooper called and said we should look at the move and make sure there will be space on the truck for our stuff, he said we should bump up the cubic capacity which we did, he then said we need to make another $2000 deposit which we did. I called on Wednesday 10/257/2021 to check on time movers will be there was told they are delayed in Oregon they texted Friday 10/29/2021 and said they would be there on Saturday. A couple hours later Friday 10/29/2021 they texted again and said 9am Sunday 10/31/2021 they would be there. Sunday 10/31/2021 morning at 8:45am they called and said they were here. We drove to storage unit and all that was there was a sedan with 2 men they were here to survey and truck would be here Monday 11/01/2021. Totally unacceptable. They have already cost me another month’s rent on 2 storage units because we are not out by end of month. I called dispatch and he basically told me to pound sand I would not be getting any refund because it has been more than 48 hours duh, I booked them in September. TOTAL SCAM OUTFIT DO NOT USE.

Move size: 4+ Bedroom Home Service cost: $17950

We used Alliance Moving & Storage to move house and they were amazing.Our move was very last minute and I couldn't confirm the date until 24 hours before. I was the most helpful, friendliest guys and nothing was too much. I contacted a few companies and they were the only ones to actually get back to me, and they did so swiftly. Not that I'm intending to move again any time soon, but if I was I would definitely be using Alliance Moving & Storage again.

Move size: 1 Bedroom Home Service cost: $1240

Do not use ALLIANCE MOVING AND STORAGE!!!! After many days of research, we decided to go with them. All they required was a $1000 deposit (they charged 5% more if you paid w/credit card so we paid via check - clue #1- STUPID US). They gave us a two-day window as to when they would be here in CA to pick up our belongings to FL. Day one morning the driver called saying the truck had been stolen but he was getting another one (clue #2). We called and emailed the moving company numerous times - no one returned our calls. Finally we received a text saying they would look into it and get back to us. No one EVER got back to us. Day two window, no one showed up, no one called and we had to drive our belongings to Florida. I had just had hip surgery and it was not a pleasant experience, to say the least. We finally reached a real person and they were extremely nasty to us, but they said to send them a synopsis of what happened and that they would review our request for a refund. That never happened, they just strung us along, with excuses such as their computers had gone down. Needless to say, not only were we out the $1000 but also the cost of the flights because I mistakenly forgot to cancel them during this entire fiasco, lost wages, much more out of pocket for gas, hotels and the renting of a cargo trailer (no large trailers available anywhere within 200 miles from us due to all of the fires in CA). Just please do your homework and then do it again a couple more times. The following is what was at the bottom of the moving company's reply to us. Pretty nice huh?

**IMPORTANT PLEASE READ**

If you initiate a chargeback/charge reversal with your credit card company or financial institution anytime during the cancellation request/approval process it will negatively impact the cancellation process. Subsequently, if you defame our company on the internet during the cancellation request/approval process it will negatively impact the cancellation process.

Sincerely,

Nicole Taylor

Customer Service Representative

Alliance Moving and Storage

(888) 278-8149 Ext. 360

cs@movingcs.com

https://alliancemoving.co

US DOT: 3241129 MC: 1018040

Move size: 2 Bedroom Home Service cost: $2500

Stay away from this company. They are dishonest, liars, and unethical. Quoted one fee, they increased it by $2000 at pickup. Promised a benefit of using them is that our possessions remain in the same truck, never put in storage. Our possessions are currently sitting in a warehouse in Oregon. Guaranteed by Robert and Nicole that our belongings would be delivered 1/8-1/9. Now they are saying sometime by 2/10. We already had booked airline tickets to meet the truck 1/8-1/9

They try to push you to pay in cash- hmmm wonder what the IRS will say about that.

Looking at Yelp reviews, it definitely sounds like our experience is the norm for this company

I left messages and sent an enacting Robert asking them to address my concerns. No response so now my only option is to blast this company on social media. Hoping to help others so they don’t get screwed like we did.

Move size: Studio Service cost: $7440

Alliance Moving & Storage guys really take the stress out of moving!! I had a couple of quotes around from my area and these guys were quick to respond and worked with my budget. On moving day, they came 10 mins before our scheduled time and they were speedy and diligent with all the furniture in my apartment. When they got to the new place, they made sure that all my furniture was in the location as I wanted them make sure before leaving. I seriously was amazed by their quality of service.

Move size: 2 Bedroom Home Service cost: $2450

After an extensive list of items as well as an in-depth video tour of our belongings, we were charged over 40% more than we were quoted. My initial contact out of a Florida office, Robert Lane, assured me that my quote was a "worst case scenario". After researching several moving companies, I finally decided on Alliance because I received the lowest quote, which I was very upfront about when researching with Mr. Lane. Well, he certainly gave me the quote I was looking for in order to obtain my business and then I ended up being out an extra $3,400. I have no problem paying for the items I moved and would have accepted a small additional charge for items, but $3,400 more is just an unethical way to do business. The extra items, things like the parts for our beds, the bed frames, etc. This is just an unacceptable way to conduct a business and of course, no response from "upper management". Don't trust them and don't let this happen to your family.

Move size: 4 Bedroom Home Service cost: $11928

These guys are a complete scam. DO NOT USE THEM. My daughter and I were looking for a reliable company to help me with my move from California to Ohio. I was very nervous about the move so we did some research online. We found that Alliance moving had great reviews and so I called. Little did I know that that company I found was NOT the same Alliance Moving that has the good reviews (which is a company based in Chicago not Florida like this one). They use almost identical names and very similar web addresses and get a lot of people like us to come to their door thinking they are someone else. 

My experience with Alliance during the sales process was great .A very friendly rep helped me put together an estimate (which I was very happy was below $4,000 which seemed like a good deal) and confirm that they could have my stuff delivered for my desired dates.  I even had my daughter speak to them and we both felt like everything looked ok so I went ahead and booked the move.  Everything seemed normal up to this point, but that all changed the day of the move.  

The day that Alliance was scheduled to pick up my stuff in California was the day that I learned that they had outsourced my move to another company (called Leadership Logistics). The guys that showed up were scary, intimidating and basically crooks. I am a senior woman and was by myself for the pickup. When the guys came they started demanding more money, saying that I had more things than was on the original quote. I asked them to show me how they were calculating the additional weight they wanted to charge me for but the owner refused and instead chose to intimidate me by yelling at me and telling me that they have years of experience and just knew by looking. I couldn't believe what was happening. We were very careful to count the items during the original estimate. I could not believe that the movers were now demanding twice the original estimate for what couldn't have been more than a few extra items. I called Alliance to get their help with this situation. Instead of helping me they chose to also bully me. They said that Leadership logistics was now in charge of the move and that if they were charging more money then I had to pay them. What I later learned is that the Alliance people only provide 'an estimate' and then they outsource/broker moving services' to someone else which means that you have to enter into a completely different contract with the actual mover which in my case was a small 'one truck and a few guys outfit. 

I felt so uncomfortable and I just wanted to pull the plug and ask them to leave. I told Alliance that I felt personally threatened (as they were demanding I give them thousands of more dollars and sign a new contract) and that I wanted to cancel this move. Alliance then proceeded to tell me that I had already agreed and that if I did not accept the move then I would lose the over $3,000 I had already paid to Alliance as I would be 'Refusing Service'. I couldn't believe what I was hearing.  It all happened so fast, I was alone and scared and had both Alliance and Leadership logistics bullying me and extorting me at the same time.  I ended up letting Leadership logistics take my things because I didn't want to lose the money I had paid.  That was a HUGE mistake. You can see details of my experience with Leadership Logistics on the separate review.

After committing to me that they could deliver my things by October 2nd but they washed their hands of the entire move once my belongings were picked up. My delivery date was approaching and I was not able to get an answer from Alliance on the status. I spent over a month getting the runaround from service reps at Alliance and getting no response at all from Leadership.  Ultimately, Alliance outsourced my move to a company who had multiple complaints against them. In my case, they extorted more money from me when they picked up my stuff and then they put my stuff in storage and disappeared. 

I had to get the police involved and was finally able to locate my belongings and am now having to pay someone else to get it delivered months later. The entire time I was desperately seeking confirmation of where my things were or when they could be delivered. I was passed off from rep to rep with the same 'we are unable to reach anyone but will call you tomorrow with an update' to get me off the phone and then no one would. I desperately tried to get a manager on the phone but there doesn't seem to be ANYONE that is actually in charge or able to escalate or resolve anything beyond the entry level operators. 

 Again, this company (Alliance based in Florida) should be avoided. They take your down payment, outsource the move , don't do any background checks or care about the quality of these moving companies they subcontract with and then they wash their hands of everything once your stuff gets picked up. Don't fall for this.

Move size: 2 Bedroom Home Service cost: $7000