Alliance Moving & Storage LLC

Richard Anderson and Jonathan Steel, took an electronic check for $8,500 to do our move. In one hr, we found out about their reputation, work ethics . We canceled our entire order in less than an hr( based on their own policy, you have 24 hrs to cancel your order and get full refund). As off today, 7 months later, no money has been refunded even though their own employee left a voice message that a full refund has been mailed to us”.

I’ve never got a dollar without working hard for it. these people are stealing money from a woman with 3 kids moving single handed, from a 70 yo widow and it goes on and on. These people have no shame or conscious and no back bone. There are several active lawsuits against them including one from their own sister company in Chicago. The alliance moving and storage company in Chicago is suing the Deerfield branch for defamation. Their employees have lost their job because no one give them any business due to

the bad name and reputation created by the Deerfield branch with Richard Anderson being the GM and leader of the company. Jonathan steel, just to make an excuse to avoid answering our questions about giving us our refund, make false story and told us that he has to go and can’t talk since his daughter was dying of illness?? No shame.

Move size: 4 Bedroom Home Service cost: $23000

1st you should know this is a BROKER they do not own an actual moving truck so beware! They contracted my move out to another company after I paid my deposit. They quoted me $6800. I never got a call from them, ever! I had to keep calling to find out when movers would show, time etc. I had to get a manager involved in the end b/c no one was responding to my messages etc. When the "actual" moving company showed up the price was more than DOUBLE what they had quote me. And of course I had no choice to pay b/c I had to be out of the home the day they showed up. The customer service was horrible and I feel like I was bait and switched with the cost. Your best bet is to go direct with an actual moving company!

Move size: 3 Bedroom Home Service cost: $14500

This Company should be put out of business. As of 2 month ago the Attorney General's office in FL had 114 complaints in the last year about them. I paid $5000 deposit and they never showed up, never called and I cannot reach anyone to provide me a refund. I had to hire other movers to come as I had to be out of my home. They are scammers. If they do not provide me with a refund for non-service I will find every person they have stolen from and file a class action law suit against them. There is no Manger at this company that will do anything for you. They transfer you and keep you on hold and NEVER assist you in any way. So sad that they treat people this way at such a stressful time. I give them a negative score, but this site makes you click at least one star to move forward. They are a negative 100 stars in my book.

Move size: 3 Bedroom Home Service cost: $5000

There are three things that any prospective customers should consider before hiring Alliance Moving and Storage:

1) The large number of 1-star reviews should help anyone looking into this company realize that the 5-star reviews are actually all FAKE. Every single 1-star review has had the same experience as me. Problems and stress every. single. step. of the move. Quotes/estimates that don't represent the full price. Movers who don't take everything they were supposed to. One-month wait times for delivery. No one to contact (in spite of their claim of 24-hour service, there is no one who can do anything on the other end) And somehow every 5-star review reports and easy and stress-free move? C'mon.

2) In the contract there is a clause that says no bad-talking Alliance Moving and Storage online if you're in the middle of a claim. If you say anything negative then your claim will be dismissed. You have to give them "reasonable time" to address your concerns. I made a complaint almost 3 months ago and have heard absolutely nothing. I have spent thousands of dollars already... but I literally don't know where my stuff is. I have called, emailed, and received no information. Needless to say, not every moving company needs to have a clause like this.

3) In the contract, the fine print that NO ONE EXPLAINS, it says they can take up to 30 BUSINESS DAYS (6 weeks!) to deliver your stuff after the "first possible move-in day." This is absurd. How can someone expect to live in a house with nothing for 6 weeks? You may as well live out of your car.

I have had to pay to replace my furniture, clothes, and kids toys now because I've been in my house for weeks. I am 40 weeks pregnant and thought hiring movers would be a smart move. WOW -- was I wrong!

Move size: 4 Bedroom Home Service cost: $5000

I can't imagine a worse moving experience. Alliance contracts out to another moving company, so I imagine there can be a variety of experiences. I got an hour notice prior to the movers coming, who showed up in a rental truck. I was asked for multiple other fees that were not in my original agreement (ie $75 'elevator fee' per mover). I then heard nothing for weeks about when my stuff would be delivered. I made multiple calls to customer service and was hung up on multiple times. I finally was able to get the contact number for the actual moving company, who told me that my delivery date was going to be in 5 weeks (despite the 3-7 days after pickup I was quoted by Alliance based on the distance of my move). I was told that the month was input wrong and that it was an "honest mistake". I did not have anything I owned for several weeks and finally had my delivery about 4 weeks later. Multiple items were broken and damaged, particularly furniture. I paid >$3600 for a one bedroom apartment, so the only redeeming factor was that they charged less than other companies despite the extra fees. The experience made an already difficult move and starting a new job extremely stressful.

Move size: 1 Bedroom Home Service cost: $3600

Spoke to a Johnathan Steel ( who advised me he was one of their most experienced estimators at ALLIANCE and had been doing this for more than 10 years). Because of the coronavirus wave, the company gave moving estimates by virtual tour. I arranged this for March 9, 2021 and it took approx one hour. Each room was carefully viewed, each item of furniture and contents of every cupboard / closet were listed. He advised that he allowed an extra 10% over and above what he saw and on the day if there were more pieces I had an allowance of a further 7% on the total estimated cube.

Subsequently I received a Binding Moving Estimate of $16,500.00 for an estimated volume of 2329cu.ft. .

I tweaked the list of articles a couple of times with Johnathon ( as I didn't want any surprises) and wanted everything to be on the list of contents . I received an updated estimate including these items on 4/7/21.

On April 9 I booked my move to be May 13 and paid an initial deposit of $1050 to secure the price and moving date .

On April 20 I paid a further $5000

On May 11, I received a call from Conor in Alliance dispatch. He advised that he had reviewed my details and that in his opinion not enough boxes or packing material had been ordered and that although my list of contents had not changed he suggested the need to increase the volume to 3229cuft. - A 39% INCREASE - of course the price would change and would now be $23,720.93 - 45% more than originally quoted !

I asked how could their experienced estimator have been so wrong but as I was 48 hours away from closing escrow and HAD to move from my home I had no option but to accept the new price and agree.

I spoke with ALLIANCE's GM, Mr. Richard Anderson FALCONE and agreed to pay an additional further deposit of $3,220.95 leaving an even balance of $14,500. Half of this ($7250) to be paid on collection in two days time and the balance on final delivery in Florida.

May 13, ALL TIME MOVING** of Daytona Beach FL (on behalf of ALLIANCE) arrived and requested immediate payment of $10,150.00 to start . I told the foreman that I had agreed it would be $7250. I refused to pay more . In a subsequent conversation withFALCONE he said ' he made a mistake'.

ALL TIME MOVING completed the packing the following day (May 14) but it was not until one week later on May 20 that after asking, I received a Bill of Lading for a balance of $11,450.00 due on delivery ! This new number was because I was told there was an increase in the cube ( now 3790 ), plus there were a host of other extra charges that were never mentioned AND added AFTER I had signed the BOL.

I have tried numerous times calling ALLIANCE. They either leave you on hold, do not answer or promise to call back but never do. I wanted to get some explanation as to how their experienced estimator could be so wrong and how the price could go from $16,500 to $27,920.- 70% MORE than what I was expecting.

On Monday, June 7, I spoke with FRANK in the ALLIANCE Sales Dept. and for the umpteenth time told my story and that I just wanted to speak with someone who could help. He offered to put me through to Customer Service ( they never answered) however his parting words sums up this miserable experience with an industry that has a reputation for conning the public. He said " ...you realize your original quote was ONLY an estimate - after all if we told you your move was going to cost nearly thirty thousand dollars you would have looked for someone else to do the job..." THE CLASSIC BAIT and SWITCH !!!

Move size: 2 Bedroom Home Service cost: $23000

This company was AWESOME until they received my down payment…then they became unresponsive, uncommunicative, and rude when they did briefly respond. To date, I still don’t have resolution.

They lost a significant amount of my stuff in the move (BIG items like a power washer, turkey fryer, and numerous Gourmet KitchenAid appliances- not to mention the damage to my 172 bottle wine cooler that now no longer works), they changed fees charged that were quoted for storage, they charged fees for changes made when this was promised not to happen, they also failed to live up to their own contract when a refund was due for a secondary move request that never performed sue to cancellation. They don’t respond to emails, they have put me on hold-for over an hour on multiple occasions and then promised return calls which never materialized. I have asked for contact information for a manger or owner and this has never been provided…RUN from this unethical con artist shell of a company. For example:

Within 48 hours of getting an estimate on a secondarily move, I reached out to my representative to let him know that that I wanted to cancel that move\explore options of how to get my stuff delivered to complete the original move. I called first and left a message, and then sent an email to document the contact. I reached out several times over the next week after that initial contact (phone and email) and to date, aside from an email saying that had been out, and that he would call me, I still have NOT received a call back or any assistance from him. What’s really amazing is the number of different gmail email accounts they use to keep you running in circles and to offer no response. Even a supposed “manger” told me to document everything In email as verbal interactions meant nothing. (Which is probably why they don’t respond to emails…).

It took multiple calls to others at the company and follow ups to cancel that move and when I finally did , I was told that I hadn’t cancelled within the required timeframe to have any of the over 3k returned. I have provided provided proof of that contact and now they refuse to respond to me aside from one line rude responses. I could go on and on with examples and documentation of the horrible customer service, but hopefully you get the idea - AVOID this company at all costs and tell all of your friends to do so as well.

Move size: 3 Bedroom Home Service cost: $15300

Anyone who books this company is booking at their own risk. I booked a move for about 40 boxes and four pieces of furniture. When the movers showed up, they loaded up about 5 boxes then claimed it would be another $2500 because we had more than was quoted. The movers themselves worked with plenty of smoke breaks.

Then the nightmare truly got started. We were promised that our items were on a truck to a town about 50 miles from us. Instead, our items, without telling us, were stored in a warehouse in Maryland. For over a month. When we called for updates, we were lied to by Alliance. Cassy/Cassidy, the person that answered the phone, was extremely condescending in telling us that this is totally acceptable and that even though we had been promised by multiple other people verbally and in writing, that our items would arrive within 14 days, that we would get our items within 30 days. Turns out that that was a lie as we didn't get our stuff until 45 days.

We asked, multiple times, for updates and the location of our items. Cassidy told us that we had to reach out to the moving company directly and that they only contracted to contract with others and that they did not have to do anything else to help us (so much for that door to door help, eh?). When we called the moving company, that never actually identified themselves, we were told that Texas was clearly not on the route from the east coast to the west coast and that we should "learn to read a map".

Cassidy promised to send us claims information in writing and did not do that. No one would provide us, in writing, with a final amount due. The reason for this was blatantly clear when we were told, the night before our items were to arrive, that it would be an additional $1000, coincidentally the amount of the first money order that the company that didn't think Texas was along the route, had already cashed.

We were told that we would have to pay courier service as there was nowhere to park a semi truck even though there was plenty of space. When we refused, the moving company finally relented and agreed to drive our items to us. They arrived in a penske truck and according to the drivers, that penske truck is the truck that they drove from Maryland so there was NO SEMI TRUCK INVOLVED. At one point, the driver even said to me that it was a good thing that penske trucks are not required to go to weigh stations as they were overloaded by thousands of pounds.

When the drivers started unloading my items, many boxes were broken, some had burst, some were cut open, and the drivers dropped boxes constantly. Whomever had loaded the truck pulled down my rolltop desk and then stacked boxes on top of the fragile roll top. The desk is ruined.

I also received four boxes that were not mine so who knows who else possibly received my items.

It also turns out that the company that took the items from my house and stored them in Maryland subcontracted to another moving company. After researching, neither of these companies are actually licensed to perform interstate moves.

And of course, now that I have broken china and furniture, no one picks up the phone and no one responds to queries on how to file a claim for the broken contract and items.

Seriously. Don't do it. Not unless you love the hassle of your items sitting in a warehouse for over a month, condescending attitude that you pay thousands of dollars for, unlicensed and unbonded workers that have plenty of opportunity for theft, lies, and demands for extra money.

Move size: 1 Bedroom Home Service cost: $6800

DO NOT BOOK THIS COMPANY. I was scheduled for a move, they did not come at scheduled time. It has been 1 month and 2 weeks and I have yet to receive my items or know where it is. I am in a whole new state with none of my belongings. Every time I call they don't give the right answer as to where my items are or when it will be delivered. I was suppose to get compensated for $250 off my bill from the manager due to issues I was having with them before they even picked up my items, I call and ask about it to this day and they said the manager is no longer there, therefore they can't complete that. They had a different company come get my things and when I call them as well, no one knows when my items will be delivered to me, or get no answer from the phone/email.

Move size: 1 Bedroom Home Service cost: $3490

Contacted the company to get information and see if they would be available. They called up back while we were at dinner and they took our information. We told them we would get back with them the next morning to follow-up. We decided to not go with them and tried to cancel. Per the "contract" we had 48 hours to cancel. Then they said they they had scheduled pick-up for two days later. We would not have been available and would never agree to that date. The pick up location was in Nevada and we were in Montana. They claim that we can't cancel because the moving date was within 72 hours. We never agreed to any of this. Unfortunately, My husband provided them with our Visa number and they charged us $5152.95.

Move size: 4+ Bedroom Home Service cost: $5153

We needed to move across country and went through Alliance initially. We were rushed through the process over the phone. Life happened and we needed to change plans. We canceled less than 2 hours after signing the papers and putting a 2625.00 down payment. Granted we should have read everything ourselves, but the owner gave us an overview of each thing we signed. Never once did he disclose the initial payment will be non refundable if you cancel. When we called to cancel all the owner said was, How do you expect us to stay in business if people cancel?" Very poor customer service. Very rushed. So now we owe $2625.00 for no services rendered. Not a good company to work with. Please be aware, don't let them rush you and read all the fine print.

Move size: 3 Bedroom Home Service cost: $9000

The first thing you need to know is this is not an actual moving company. It is a brokerage company. This means they don't take any liability for the movers they contract.

Now as for my experience with them, terrible. The first mover outfit contracted covid19 and move was delayed. NO ONES FAULT, but Alliance offered no immediate help or compensation.(bad business) 7 days later another outfit showed up and accessed the load to be bid 42% too low. (this is after I've removed 2 dressers and a desk from estimate)At this point I'm stuck. Alliance required a 2k deposit, since the first driver didn't make it I had to move to new location and the couple I sold my house to allowed me to store my things in the garage til movers showed. So I payed the guys, they didn't bid the job so I can't fault them. Now I've called Alliance and asked for an explanation. The response I received amounted to a sarcastic "at this point what do you want me to do about it" and an blanket excuse of "its just a computer estimate not guaranteed". Alliance puts all blame on the carrier.(horrible business practice). Now to the carrier, 3 guys in a rented Penske truck.(again horrible business) pleasant guys but wouldn't honor Alliance contract of moving things up one flight of stairs as being included(they wanted more money). The back of the truck looked like they threw my stuff on top of someone else's stuff(literally). Boxes and bins crushed, bikes damaged, just utter chaos. But what do you do? I'm stuck and no one will take any liability. Alliance blames the carrier, the carrier blames Alliance. It's like I told my wife, it happened, it's done with, we can't let discourage our new life. The purpose of this review is not to seek retribution or vengeance but to help any future victims avoid this situation.

Move size: 3 Bedroom Home Service cost: $9042

Wish I could give zero stars. I was told items would be delivered in 3-5 business days from pick up and given a quote. I contacted them 72 hours before move to finalize the items to be moved and never heard back from anyone. Ended up paying $2000 more than quoted. It has been 18 days since pick up and I still do not have my belongings. I have emailed and called but get no response from anyone. Very disappointed in this company. Do not use or trust this company. Pay a little more and go with an actual moving company to ensure all your belongings will get to you.

Move size: 2 Bedroom Home Service cost: $4093

My first experience with a cross-country move. Moved from Oregon to Virginia where I'm now stationed, and got a fair quote as well as a discount I qualified for due to amount of cubic feet we had. They worked with my husband and I financially and allowed us to delay payment as needed. However, only after everything was packed and loaded in the truck, were we notified that our final price would be DOUBLE our initial quote. Called the employee's direct line who gave the initial quote, and didn't offer any assistance other than taking it up with customer service. Called customer service SEVERAL times, and instead of working something out, proceeded to be defensive, screamed at my husband, and hung up on us twice. They've since refused to talk with us now. The unprofessional treatment we've received is appalling. Would absolutely recommend doing your research and don't recommend this company whatsoever.

Move size: 3 Bedroom Home Service cost: $9000

First, I would like to give 0 stars. Our items were picked up on the 23rd of August and even though we had told them where we lived there was a sudden "oh the truck won't fit we have to put it in storage and it will be $2,000 more than quoted". Alliance is a broker and when we called for help they said we are just the broker. NO help at all. Our household goods finally arrived 73 days later after numerous calls and promises of delivery to the mover that Alliance gave us (again Alliance just said I will email them when we called for help), had to pay $300 more than quoted when they delivered. Use a real moving company not a broker. It ends up costing more in the long run even though they tell you it doesn't. It is a ripoff. Mover beware. I had a bad feeling but Daniel the sales person was really good at his job. Really wish I didn't fall for it! In the end it cost us 2,300 more than the quote and took 2 and a half months to get our items. What a joke. The items showed up in a U-Haul but the driver (not even from the company that picked up our items just contracted out to him) was nice.

Move size: 1 Bedroom Home Service cost: $7500

I don’t know what “you will be contacted 2 or 3 days prior to pick up” meant to them. Never received any call, and I tried contacting company to give them idea of what I had to be shipped. Therefore they came with a truck too small and charged me an additional $2500. In addition Alliance subcontracted shipment to Deluxe Moving and Storage (they are even worse than Alliance)

My pickup date was May 30th. My shipment arrived July 16. Items were missing and inquiries have been ignored and mail has been returned as undeliverable.

This was a move from northern NY to NC. I made an 800 mile trip back to NY, rented U-haul boxes to get the remaining items to NC. That was another $1800. U-haul was excellent, time frame on schedule and very helpful.

I have been told once Alliance subcontracted the move, they are no longer involved in taking care of my problems.

My advice, beware of smooth talkers and lack of any help once they get their down payment.

Move size: 2 Bedroom Home Service cost: $3700

Do not use Alliance Moving and Storage from Boca Raton Florida they are a scam outfit. Hired them for a cross country move on 9/4/2021 for a move on 10/29/2021. Daniel Snyder gave us a price with a binding contract, we paid the required deposit of $1837. On 10/26/2021 3 days before the move a Michael Cooper called and said we should look at the move and make sure there will be space on the truck for our stuff, he said we should bump up the cubic capacity which we did, he then said we need to make another $2000 deposit which we did. I called on Wednesday 10/257/2021 to check on time movers will be there was told they are delayed in Oregon they texted Friday 10/29/2021 and said they would be there on Saturday. A couple hours later Friday 10/29/2021 they texted again and said 9am Sunday 10/31/2021 they would be there. Sunday 10/31/2021 morning at 8:45am they called and said they were here. We drove to storage unit and all that was there was a sedan with 2 men they were here to survey and truck would be here Monday 11/01/2021. Totally unacceptable. They have already cost me another month’s rent on 2 storage units because we are not out by end of month. I called dispatch and he basically told me to pound sand I would not be getting any refund because it has been more than 48 hours duh, I booked them in September. TOTAL SCAM OUTFIT DO NOT USE.

Move size: 4+ Bedroom Home Service cost: $17950

I paid to have a move done, which they never did. I called 20+ times, left voicemails and sent emails. They never returned my calls. Had to wait on hold for over 25 minutes to get someone on the phone only to be told they would call me back, which didn't happen. They would not provide a move date more than 24 hours in advance. I had to hire a real moving company and when I finally got a response from Alliance, which was too late, they would not issue a refund even though they did not provide a service.

THIS COMPANY IS A SCAM. DO NOT USE THIS COMPANY.

Move size: Partial Move Service cost: $1200

Was immediately held hostage with having to pay more than our estimate for our move by packers saying we'd utilize the cubic feet of a 53' trailer even though our estimate was good...and we had our items delivered in 1/2 a 53' trailer. Ended up paying 2.5 times more than our quote with real number of boxes for them to estimate. "Supervisor" Haim out of NJ never called back and did not care about our items not being delivered or damaged. They lost the headboard to our sleigh bed...not sure how that happens when they load it and unload it.

These guys are a racket and I would never recommend them being utilized for a move.

Move size: 3 Bedroom Home Service cost: $28000

This company has made my life a living he$&! I had spent hours on the phone with the representative Kayla and trusted her information about the company without having done proper research due to time constraints. I secured them with a deposit after a negotiated agreement of around $1823 ($523.00 deposit, $650 due at pickup, and $650 due at drop-off). The pickup date was set for Sat. June

27th, 2020. A few days prior they were supposed to call to do a final inventory. I realized I had more boxes and called a few days prior to get a re-quote. Kayla had told me people do that all the time and it would be no big deal. No one ever called back and so when the day before pickup arrived, now the Inventory Manager was very upset that I had to get the quote and then undo it because he was trying to charge me another $1200 for some extra boxes. He was very rude and argumentative to the point where I was very uncomfortable and hung up. I called and asked to speak to someone else and told them what happened and they sent me to him again. I tried again until I got a Customer Service Manager named Holly. I let her know what happened and she was very empathetic and apologetic and said she'd make sure the contract was edited back to the original amount of $1823. This never happened. We've made dozens of calls over the few weeks about various things and never got calls back. The day they came to pick us up (which was a day late) we were now rushed because we still had to drive 6 hrs, and so I was rushed signing the paperwork then realized by page 3 the higher incorrect total. The driver said they would need to call me to sort it out. It never happened. They never delivered my stuff and hung up on me when weeks later I asked what was going on. They pretended they would bring my stuff a couple more times and it still never arrived. They've continued to try and extort us for more money and won't let anyone speak on my behalf to resolve this. They emailed us a month ago stating it was in local storage and we didn't need to pay anything but just pick it up before it's auctioned off, but the storage facility doesn't have my stuff. I put a claim dispute for the deposit because of the breach of contract, and a month later they used the signed documents from the pick-up with the false amounts as proof and reversed the claim causing my bank account to be overdrawn $250. I now have to borrow rent, bills, and other funds. I still don't have my belongings nor do I know where they are. My SS card and other important documents are among these boxes causing even more issues now. I never wanted my items in storage, It was to be delivered in 2-7 days from a temp-controlled truck. It's not my fault they didn't secure the drivers. Then they jerked us around for the past 4 months! I've been locked out of my original contract for months also. They are saying we owe $1800 to the storage company for 4 months of storage we never asked for after sending the email that we don't owe anything and just to pick it up. We called the storage places they claimed my belongings were and there was no record of anything under my name. It took me two years to finally post my drafted review here. I still to this day never received my belongings nor did I receive any compensation.

Move size: Studio Service cost: $1823