Alliance Moving & Storage LLC

This company was AWESOME until they received my down payment…then they became unresponsive, uncommunicative, and rude when they did briefly respond. To date, I still don’t have resolution.

They lost a significant amount of my stuff in the move (BIG items like a power washer, turkey fryer, and numerous Gourmet KitchenAid appliances- not to mention the damage to my 172 bottle wine cooler that now no longer works), they changed fees charged that were quoted for storage, they charged fees for changes made when this was promised not to happen, they also failed to live up to their own contract when a refund was due for a secondary move request that never performed sue to cancellation. They don’t respond to emails, they have put me on hold-for over an hour on multiple occasions and then promised return calls which never materialized. I have asked for contact information for a manger or owner and this has never been provided…RUN from this unethical con artist shell of a company. For example:

Within 48 hours of getting an estimate on a secondarily move, I reached out to my representative to let him know that that I wanted to cancel that move\explore options of how to get my stuff delivered to complete the original move. I called first and left a message, and then sent an email to document the contact. I reached out several times over the next week after that initial contact (phone and email) and to date, aside from an email saying that had been out, and that he would call me, I still have NOT received a call back or any assistance from him. What’s really amazing is the number of different gmail email accounts they use to keep you running in circles and to offer no response. Even a supposed “manger” told me to document everything In email as verbal interactions meant nothing. (Which is probably why they don’t respond to emails…).

It took multiple calls to others at the company and follow ups to cancel that move and when I finally did , I was told that I hadn’t cancelled within the required timeframe to have any of the over 3k returned. I have provided provided proof of that contact and now they refuse to respond to me aside from one line rude responses. I could go on and on with examples and documentation of the horrible customer service, but hopefully you get the idea - AVOID this company at all costs and tell all of your friends to do so as well.

Move size: 3 Bedroom Home Service cost: $15300

These SLIME BAGS use the same name as a reputable moving company out of Chicago, but are actually a broker out of Florida. THEY WILL NOT TAKE RESPONSIBILITY for the GARBAGE COMPANY they hire, like Moving Depot, to lose your possessions or swindle you out of more money when they show up at your door.

I paid thousands for the move, then the GARBAGE COMPANY (MOVING DEPOT), tried to swindle another grand out of me. I told them to take their crap and leave then and demanded a refund. I called Alliance (Mark Williams), who seemed befuddled, then claimed to be helpless. Spineless is more like it. The movers gave up, after I started raising hell and told them get off my lawn, and said they'd write it off, then carried on with the move.

Now, after this, SLIME BAG COMPANY ALLIANCE MOVING AND STORAGE would not accept any responsibility for the move, which Moving Depot continued to butcher, LOSING INVALUABLE / IRREPLACEABLE ITEMS in my review about them below:

Absolute garbage company. Complete scam. Got duped by another scam company, ALLIANCE MOVING AND STORAGE (yelp.com/biz/alliance-mo…), who use the same name as a reputable moving company out of Chicago, but is actually out of Florida, who brokered Moving Depot to move our stuff from Chicago to Houston, then lost several boxes along the way, which included items that ARE NOT REPLACEABLE, NOR ARE THEY SOMETHING THAT MONEY CAN FIX.

We also received boxes that are not ours, including a huge box full of some poor kid's toys, which have still not been picked back up since we reported it to them back in May. They couldn't be bothered to check when we first told them some items were missing and gave them photos and missing tag numbers with descriptions of the items and containers. THEY COULDN'T CARE LESS!!!

Got hung up on today because I called just before their closing time on the east coast (I'm central time and didn't know this, thinking they were out of Chicago). I was told by the woman that she didn't have time for me to reprimand her about a move that was back in April (this is written on 9/24) on a Friday afternoon....BECAUSE THEY DON'T CARE!

DO NOT GIVE THESE SCUMBAGS YOUR MONEY OR POSSESSIONS! DO NOT LET A SLIMY MOVING BROKER CON YOU INTO THINKING THEY ARE A REPUTABLE COMPANY, WHO WILL THEN HAVE MOVING DEPOT SCREW IT ALL UP AND LOSE ITEMS YOU WILL NEVER GET BACK, ONLY TO HIDE BEHIND "CLAIMS".

They won't give your possessions a second thought, because they don't have to! They will repeat "claims" until you take a payout or give up.

Move size: 1 Bedroom Home Service cost: $3000

Based upon the condition of our furniture when it arrived at our new residence, I guessed the moving truck had been in a wreck. In addition to lost and damaged goods, the company failed to provide the services they promised such as Professional door-to-door service, expert advise, reassembly of all items disassembled by moving packers and a legible itemized inventory. The attitude of Alliance Moving when asked about the damage and missing items was: “That’s not our problem you’ll have to contact the trucking company." The trucking company, USA Logistics, over charged for the load by approximately $16,000 until I stopped payment on their check and told them I had filed a complaint with DOT. Then they quickly backed down and reduced the charge by $14,000. A total of 31 items were either damaged, missing or not ours. Some of the damage required enough force to bend heavy steel and knock short legs off chairs and dressers.

Damage & Missing Inventory

Four of nine wardrobe boxed deliver aside down and crushed.

Coffee table cane bottom punctured in two places.

Legs broken off executive desk

Leg broken on antique oak dining room chair

Table top on antique oak dining table broken

Broken top on antique lawyer’s case.

Small antique table missing part

Bed rail for twin bed missing.

Leg broken off living room chair

Operation lever broken off inversion table

Broken glass on Louis Morris print

3-drawer dresser, two broken legs

Large clay decorative bowl smashed

Broken and twisted brass floor lamp

Brass end table legs badly scratched

Broken glass in sofa table. this was done during packing

Brass coffee table bent so that glass top no longer fits.

Fragile art piece that required special handling, smashed $95

Shattered antique bowl, cups, Chinese teapot 4 gold-plated antique dinner plates

Pastel missing from Native American grinding rock. Value $1,500 - $2,000

Missing 7-foot ladder Value $89

Missing Antique chess table with stained glass chess board Value $365

Missing large black suitcase $160

Missing Nikon D5600 camera, Zoom Lens, Tripod, case equipment Value $$3,200

Missing MacBook Pro computer Value $900

Missing one rail for twin bed Value $38

Missing two or possible three boxes of kitchen and miscellaneous items. Value

Delivered but not ours: box of personal items. Labeled Bookshelf Decor, Books

Delivered but not ours: two bed rails

Delivered but not ours: four black specialty bolts

Delivered but not ours: children’s toys

Move size: 3 Bedroom Home Service cost: $16275

NEVER EVER use this company for moving I would give no stars if possible. With the cost and how much of my stuff was damaged I would have been better off selling it all and rebuying everything after I moved. Plus you cannot get in touch with the claims department expect to be sent a general reply. Then after the 120 time period it takes to process the claims I was told that my claim was incomplete and they were not able to process it.

I moved from Maryland to Florida and the cost to move not very much stuff was very high. I was way under quoted and my total cost we 3x times higher than I was told. Additionally, a lot of my stuff was broken or damaged including an expensive TV, treadmill, side tables (crushed), chair (nice fancy one), and so much more.

DO NOT USE THEM. No one will help you with the claims process, they just try to ignore you. You will not get anything back from them. Trouble business.

Move size: 2 Bedroom Home Service cost: $6000

This is the most horrific experience of my adult life. They hired a scam mover who we didn’t know until the day they showed up. This “mover”(Allied Moving Group LLC in NJ) 1. Doesn’t have a working phone number, 2. Doesn’t have a legit DOT or MC # on their BOL, 3. Charged us 30% more than quote by doing a 10 min walk in our home and saying we did not pay enough space - thank God I took photos of how full the truck was and called out that they were just wrong in their 10 minute estimate 4.Has held our items hostage now for a month with an inability to have anyone tell us when, let alone IF we’ll get our stuff back 5. Showed up with too small truck 6. Said sign contact and pay or they’d walk with our house fully packed, knowing they had us over the barrel 6. The “itemized” BOL is vague, filing a claim will be challenging 7. We were NOT told it could take 45 days to have our items delivered up front, we found this out after seeing the moving contact when all our stuff was on the truck, again when you’re over the barrel and they are in your house and you’re needing to move … I could go on with other issues - about the “movers” Alliance hired, who’s name is Allied Moving Group LLC in NJ.

Please save yourself the stress, heartache and spending thousands of dollars more than you’re told …. Don’t use Alliance or any company they use.

Move size: 4+ Bedroom Home Service cost: $24500

Deposit given and now all I get is rude people who don’t return phone calls, customer service people who say the BBB is a scam and one female who was married to a lawyer for 6yrs who thinks she is knowledgeable, knowing what I know now I would have never given these people a deposit, address on the contract is different than the web site the contract directs you to, the phone numbers can not be accessed says they are not working in your area, this company is a scam and needs to be shut down immediately bottom line I don’t trust this company and want a full refund, they say that is not possible because it’s already booked, but can’t tell me what date the truck will arrive if you have had any contract with this company dont do business with them and report them to the bbb and the state they are scammers

Move size: 3 Bedroom Home Service cost: $5500

The only reason I gave this group 1 Star is there is no option for anything lower. We contracted with this company in May for a cross-country move. The man we dealt with initially (Bruce Murray) was one heck of a salesman. Everything he told us was a lie and he was impossible to reach after we signed the contract. He would not return calls or emails and the people in customer service were rude and unhelpful. The prices were raised 4 times after the initial estimate going from $13,000 to $21,000. When our belongings finally arrived in Florida, we were missing two iMac desktop computers plus my wife's jewelry. These were obvious thefts. When we contacted Alliance they advised us they had no responsibility since they had turned the contract over to All Time Moving and Storage and we signed that our goods had been picked up the contract then belong to All Time.

We were never told that Alliance was a broker not a mover. We tried to file a claim with All Time with no results and finally were told they were permanently out of business.

WE WERE FOOLS TO SIGN WITH ALLIANCE AND ANYONE ELSE WHO DOES IS AN EQUAL FOOL.

Move size: 4 Bedroom Home Service cost: $21000

Anyone who books this company is booking at their own risk. I booked a move for about 40 boxes and four pieces of furniture. When the movers showed up, they loaded up about 5 boxes then claimed it would be another $2500 because we had more than was quoted. The movers themselves worked with plenty of smoke breaks.

Then the nightmare truly got started. We were promised that our items were on a truck to a town about 50 miles from us. Instead, our items, without telling us, were stored in a warehouse in Maryland. For over a month. When we called for updates, we were lied to by Alliance. Cassy/Cassidy, the person that answered the phone, was extremely condescending in telling us that this is totally acceptable and that even though we had been promised by multiple other people verbally and in writing, that our items would arrive within 14 days, that we would get our items within 30 days. Turns out that that was a lie as we didn't get our stuff until 45 days.

We asked, multiple times, for updates and the location of our items. Cassidy told us that we had to reach out to the moving company directly and that they only contracted to contract with others and that they did not have to do anything else to help us (so much for that door to door help, eh?). When we called the moving company, that never actually identified themselves, we were told that Texas was clearly not on the route from the east coast to the west coast and that we should "learn to read a map".

Cassidy promised to send us claims information in writing and did not do that. No one would provide us, in writing, with a final amount due. The reason for this was blatantly clear when we were told, the night before our items were to arrive, that it would be an additional $1000, coincidentally the amount of the first money order that the company that didn't think Texas was along the route, had already cashed.

We were told that we would have to pay courier service as there was nowhere to park a semi truck even though there was plenty of space. When we refused, the moving company finally relented and agreed to drive our items to us. They arrived in a penske truck and according to the drivers, that penske truck is the truck that they drove from Maryland so there was NO SEMI TRUCK INVOLVED. At one point, the driver even said to me that it was a good thing that penske trucks are not required to go to weigh stations as they were overloaded by thousands of pounds.

When the drivers started unloading my items, many boxes were broken, some had burst, some were cut open, and the drivers dropped boxes constantly. Whomever had loaded the truck pulled down my rolltop desk and then stacked boxes on top of the fragile roll top. The desk is ruined.

I also received four boxes that were not mine so who knows who else possibly received my items.

It also turns out that the company that took the items from my house and stored them in Maryland subcontracted to another moving company. After researching, neither of these companies are actually licensed to perform interstate moves.

And of course, now that I have broken china and furniture, no one picks up the phone and no one responds to queries on how to file a claim for the broken contract and items.

Seriously. Don't do it. Not unless you love the hassle of your items sitting in a warehouse for over a month, condescending attitude that you pay thousands of dollars for, unlicensed and unbonded workers that have plenty of opportunity for theft, lies, and demands for extra money.

Move size: 1 Bedroom Home Service cost: $6800

DO NOT BOOK THIS COMPANY. I was scheduled for a move, they did not come at scheduled time. It has been 1 month and 2 weeks and I have yet to receive my items or know where it is. I am in a whole new state with none of my belongings. Every time I call they don't give the right answer as to where my items are or when it will be delivered. I was suppose to get compensated for $250 off my bill from the manager due to issues I was having with them before they even picked up my items, I call and ask about it to this day and they said the manager is no longer there, therefore they can't complete that. They had a different company come get my things and when I call them as well, no one knows when my items will be delivered to me, or get no answer from the phone/email.

Move size: 1 Bedroom Home Service cost: $3490

Contacted the company to get information and see if they would be available. They called up back while we were at dinner and they took our information. We told them we would get back with them the next morning to follow-up. We decided to not go with them and tried to cancel. Per the "contract" we had 48 hours to cancel. Then they said they they had scheduled pick-up for two days later. We would not have been available and would never agree to that date. The pick up location was in Nevada and we were in Montana. They claim that we can't cancel because the moving date was within 72 hours. We never agreed to any of this. Unfortunately, My husband provided them with our Visa number and they charged us $5152.95.

Move size: 4+ Bedroom Home Service cost: $5153

We needed to move across country and went through Alliance initially. We were rushed through the process over the phone. Life happened and we needed to change plans. We canceled less than 2 hours after signing the papers and putting a 2625.00 down payment. Granted we should have read everything ourselves, but the owner gave us an overview of each thing we signed. Never once did he disclose the initial payment will be non refundable if you cancel. When we called to cancel all the owner said was, How do you expect us to stay in business if people cancel?" Very poor customer service. Very rushed. So now we owe $2625.00 for no services rendered. Not a good company to work with. Please be aware, don't let them rush you and read all the fine print.

Move size: 3 Bedroom Home Service cost: $9000

The first thing you need to know is this is not an actual moving company. It is a brokerage company. This means they don't take any liability for the movers they contract.

Now as for my experience with them, terrible. The first mover outfit contracted covid19 and move was delayed. NO ONES FAULT, but Alliance offered no immediate help or compensation.(bad business) 7 days later another outfit showed up and accessed the load to be bid 42% too low. (this is after I've removed 2 dressers and a desk from estimate)At this point I'm stuck. Alliance required a 2k deposit, since the first driver didn't make it I had to move to new location and the couple I sold my house to allowed me to store my things in the garage til movers showed. So I payed the guys, they didn't bid the job so I can't fault them. Now I've called Alliance and asked for an explanation. The response I received amounted to a sarcastic "at this point what do you want me to do about it" and an blanket excuse of "its just a computer estimate not guaranteed". Alliance puts all blame on the carrier.(horrible business practice). Now to the carrier, 3 guys in a rented Penske truck.(again horrible business) pleasant guys but wouldn't honor Alliance contract of moving things up one flight of stairs as being included(they wanted more money). The back of the truck looked like they threw my stuff on top of someone else's stuff(literally). Boxes and bins crushed, bikes damaged, just utter chaos. But what do you do? I'm stuck and no one will take any liability. Alliance blames the carrier, the carrier blames Alliance. It's like I told my wife, it happened, it's done with, we can't let discourage our new life. The purpose of this review is not to seek retribution or vengeance but to help any future victims avoid this situation.

Move size: 3 Bedroom Home Service cost: $9042

Do not use Alliance Moving and Storage from Boca Raton Florida they are a scam outfit. Hired them for a cross country move on 9/4/2021 for a move on 10/29/2021. Daniel Snyder gave us a price with a binding contract, we paid the required deposit of $1837. On 10/26/2021 3 days before the move a Michael Cooper called and said we should look at the move and make sure there will be space on the truck for our stuff, he said we should bump up the cubic capacity which we did, he then said we need to make another $2000 deposit which we did. I called on Wednesday 10/257/2021 to check on time movers will be there was told they are delayed in Oregon they texted Friday 10/29/2021 and said they would be there on Saturday. A couple hours later Friday 10/29/2021 they texted again and said 9am Sunday 10/31/2021 they would be there. Sunday 10/31/2021 morning at 8:45am they called and said they were here. We drove to storage unit and all that was there was a sedan with 2 men they were here to survey and truck would be here Monday 11/01/2021. Totally unacceptable. They have already cost me another month’s rent on 2 storage units because we are not out by end of month. I called dispatch and he basically told me to pound sand I would not be getting any refund because it has been more than 48 hours duh, I booked them in September. TOTAL SCAM OUTFIT DO NOT USE.

Move size: 4+ Bedroom Home Service cost: $17950

Wish I could give zero stars. I was told items would be delivered in 3-5 business days from pick up and given a quote. I contacted them 72 hours before move to finalize the items to be moved and never heard back from anyone. Ended up paying $2000 more than quoted. It has been 18 days since pick up and I still do not have my belongings. I have emailed and called but get no response from anyone. Very disappointed in this company. Do not use or trust this company. Pay a little more and go with an actual moving company to ensure all your belongings will get to you.

Move size: 2 Bedroom Home Service cost: $4093

My first experience with a cross-country move. Moved from Oregon to Virginia where I'm now stationed, and got a fair quote as well as a discount I qualified for due to amount of cubic feet we had. They worked with my husband and I financially and allowed us to delay payment as needed. However, only after everything was packed and loaded in the truck, were we notified that our final price would be DOUBLE our initial quote. Called the employee's direct line who gave the initial quote, and didn't offer any assistance other than taking it up with customer service. Called customer service SEVERAL times, and instead of working something out, proceeded to be defensive, screamed at my husband, and hung up on us twice. They've since refused to talk with us now. The unprofessional treatment we've received is appalling. Would absolutely recommend doing your research and don't recommend this company whatsoever.

Move size: 3 Bedroom Home Service cost: $9000

First, I would like to give 0 stars. Our items were picked up on the 23rd of August and even though we had told them where we lived there was a sudden "oh the truck won't fit we have to put it in storage and it will be $2,000 more than quoted". Alliance is a broker and when we called for help they said we are just the broker. NO help at all. Our household goods finally arrived 73 days later after numerous calls and promises of delivery to the mover that Alliance gave us (again Alliance just said I will email them when we called for help), had to pay $300 more than quoted when they delivered. Use a real moving company not a broker. It ends up costing more in the long run even though they tell you it doesn't. It is a ripoff. Mover beware. I had a bad feeling but Daniel the sales person was really good at his job. Really wish I didn't fall for it! In the end it cost us 2,300 more than the quote and took 2 and a half months to get our items. What a joke. The items showed up in a U-Haul but the driver (not even from the company that picked up our items just contracted out to him) was nice.

Move size: 1 Bedroom Home Service cost: $7500

I don’t know what “you will be contacted 2 or 3 days prior to pick up” meant to them. Never received any call, and I tried contacting company to give them idea of what I had to be shipped. Therefore they came with a truck too small and charged me an additional $2500. In addition Alliance subcontracted shipment to Deluxe Moving and Storage (they are even worse than Alliance)

My pickup date was May 30th. My shipment arrived July 16. Items were missing and inquiries have been ignored and mail has been returned as undeliverable.

This was a move from northern NY to NC. I made an 800 mile trip back to NY, rented U-haul boxes to get the remaining items to NC. That was another $1800. U-haul was excellent, time frame on schedule and very helpful.

I have been told once Alliance subcontracted the move, they are no longer involved in taking care of my problems.

My advice, beware of smooth talkers and lack of any help once they get their down payment.

Move size: 2 Bedroom Home Service cost: $3700

I paid to have a move done, which they never did. I called 20+ times, left voicemails and sent emails. They never returned my calls. Had to wait on hold for over 25 minutes to get someone on the phone only to be told they would call me back, which didn't happen. They would not provide a move date more than 24 hours in advance. I had to hire a real moving company and when I finally got a response from Alliance, which was too late, they would not issue a refund even though they did not provide a service.

THIS COMPANY IS A SCAM. DO NOT USE THIS COMPANY.

Move size: Partial Move Service cost: $1200

Was immediately held hostage with having to pay more than our estimate for our move by packers saying we'd utilize the cubic feet of a 53' trailer even though our estimate was good...and we had our items delivered in 1/2 a 53' trailer. Ended up paying 2.5 times more than our quote with real number of boxes for them to estimate. "Supervisor" Haim out of NJ never called back and did not care about our items not being delivered or damaged. They lost the headboard to our sleigh bed...not sure how that happens when they load it and unload it.

These guys are a racket and I would never recommend them being utilized for a move.

Move size: 3 Bedroom Home Service cost: $28000