Alliance Moving & Storage LLC

Let me warn you they put up a good friendly talk but they are full with lies. Know this, DO NOT EVER GIVE MONEY TO A COMPANY BEFORE THEY PERFORM A SERVICE. At first everything was great until I gave them my deposit and they ghosted me then in order to get a hold of them I used a difference phone number to reach them and fed lies then they took two extra days from pick up to finally come and then fed me another lie even though I was promise they were wrapping everything for me. We end up kicking them out of our house and out of deposit. We ended up with UPack and hired some help and they did not ask for a dime til after they pick up our stuff and it's easy to track them where they are at with moving as well. DON'T GO WITH A BROKER OR YOU WILL BE BROKE.

Move size: 4+ Bedroom Home Service cost: $2200

We were rushed through the deposit and told they would wait on the phone while payment is given. The deposit was scheduled to be taken out in 5 days. We called back the next day after and told them we did not want to use their service and requested our deposit for o be cancelled. They refused to cancel and stated that we signed the contract. They continued to take our deposit from our bank 3 days later. I would definitely not recommend using this company. We called for movers and ended up with a salesperson who lied to us.

Move size: 4 Bedroom Home Service cost: $1400

All was well until pick up day at which point the company they brokered told me it would be nearly 3 times my quoted price. I couldn't believe what was happening as this was the last thing I expected. We were closing on our new home in 1 week, I was 20 week pregnant with 2 other kids, and my husband was 800 miles and states away. I was very upset as I was very thorough with the estimator including measuring my furniture and even called/emailed several times to update inventory as I had sold some large items. I tried to get my deposit back to just go with another company as this was absolutely ridiculous as had I known the accurate quote I wouldn't have used them at all. I would have just planned on my husband coming back and driving a U-Haul with me. They told me that they couldn't do that but could re- dispatch someone. I was told that now my items would be picked up on Sunday, Monday or Tuesday, but someone from the moving company would call me on Saturday to let me know. Someone did call me Saturday and said they would pick up Monday for sure, but would call me Sunday to discuss pick up times. I didn't hear from anyone all day Sunday, or all day Monday. I finally called Alliance around 7pm and someone from the moving company called me 7:45pm ( on the day they said they would pick up) and said they would be at my home before 2pm, but would call in the morning to give me a better estimate on when. Nothing. I was at my home waiting for them, phone in hand at 8am. I stayed at my home until nearly 3. Didn't hear from them nothing. I finally called and emailed as I was so upset at this point as I still had lots of cleaning of our rental to do, drive 14 hours from MN to IL nauseous and pregnant with 2 kids and a uhaul trailer (suggested by Alliance Customer service so they would honor my original quote) to make Closing on Friday (only 2 full days before Friday)and the movers once again didn't show up.

The email I received back from customer service was less than appealing. She told me the moving company had been trying to get ahold of me all morning as they needed to reschedule my pick up for Wednesday. I was so upset as I literally had my phone in my hand for the past 3 days and they didn't call once. That was just a blatant lie to try to cover their butts. Clearly I didn't have more time to waste with this company to see if magically they were going to pick up our belongings on Wednesday as we were running out of time. I was just done and beyond upset with this company at this point.

So my husband had to fly from IL to MN on Wednesday, I had to pick up a U-Haul Truck that morning and my sister and I had to start loading it. Both of us pregnant as it was difficult to get family to come on such short notice as this was supposed to be covered. I was able to hire a couple guys from a local moving company to come help for an hour to get the big things, which I was so grateful for as I've always had high risk pregnancies and just didn't want to over- do it and hurt the baby. My husband did get to MN, we finished getting everything ready and made it to Illinois in time for closing, but absolutely no thanks to alliance moving company as these shenanigans were just not right nor necessary. I just can't believe the extreme hassle this was.

I called after closing on our new home to discuss getting my deposit back and they told me they couldn't. They told me I had to talk to someone in billing as it was above their pay grade, but all those reps were in meetings for the next two days and gave me an email to email them. I did, twice. No response and every time I call Alliance, I sit on the phone for over 30 minutes with no one to pick up my call as I never heard back. I am truly not trying to be difficult, but there's absolutely no reason I shouldn't get my deposit back after all they pulled with me. It wasn't just once instance, it was many and it's just simply not acceptable for a company to treat their customers like this. I just am leaving a review as I don't want other families to have to go through this ridiculous fiasco nor have to add more stress to something that is already stressful enough.

Move size: 3 Bedroom Home Service cost: $4700

Roger is a con artist …The management says they will call you back - after 7 calls and 2 emails no call back ..Just AWFUL people to deal with . Roger promised - I will be with you each step - when they showed up to my house - they wanted and extra $1200 - Roger never returned my call .. Roger said a 4.5 moving company would pick up my items -a 1.9 review company did ..I was supposed to get a rebate - it never happened..I do not know how they can live with themselves by lying ..

Move size: 2 Bedroom Home Service cost: $3200

I hired Alliance for direct delivery and then confirmed it with the sub they hired. The day of the move, the sub said it won’t be a direct because of scheduling problems. That’s not my problem, it’s theirs. And it’s NOT what I paid for! The Sub then tried to exploit me as a senior citizen, asking for $1,200 extra when I had EXACTLY what was on their itemized list, and not one thing more. I said, “I know I don’t have extra. Let’s do this. Let’s measure the truck and decide together exactly where 840 cf is (what I paid for); once the truck is at that point, we can stop loading and I’ll deal with anything that might be leftover on my own.” Their response was “measure all you want, you’re still paying $1,200 more.” I protested saying “How? If I paid for 840 cf and that’s all I use, how is it more?” The sub got mad and cancelled, saying “find another truck.” Basically, if I won’t let them exploit me financially, they’re not interested in the job. THEY cancelled, not me. Yet ALLIANCE did NOTHING TO HELP ME and refused my refund, saying “You hired us to provide a truck; we did that, so no refund.” I disagree. I hired them to provide a truck to DELIVER DIRECTLY, and they didn’t do that. I hired them to send a reputable company, and they sent a company intent on exploiting seniors. I was going to report Alliance to the Better Business Bureau, but then I discovered that their BBB rating is already an “F” so they probably wouldn’t care.

On a side note, my son said, “let’s just rent a truck and move it ourselves” (650 miles). We rented a 16’ Budget truck, with a maximum cubic feet of 640. ALL of my things fit into that truck, when Alliance said my things totaled 840 cf, and then as soon as they saw my things, the sub wanted to charge $1,200 more saying I had over 840 cf. When I wanted to measure out the space in the truck so I’ll get what I paid for, they flipped their lids and quit. THEY QUIT, NOT ME! And as I said, Alliance refuses to return the $1,000 taken (stolen!) from my retirement savings. YOU HAVE BEEN WARNED!!

Move size: 1 Bedroom Home Service cost: $4000

First, they are moving brokers. NOT a moving company. They get you reeled in by low balling your estimate so you think you're getting this amazing deal. Then take your non refundable deposit. Send movers to your home. The real movers then give you an updated estimate, which is MUCH HIGER than originally quoted. Alliance Moving & Storage does not care because that deposit is their revenue on the deal. And are out of the picture. You are on your own. They have multiple complaints similar to this one on the BBB and with the Department of Transportation. BEWARE. DO NOT TRUST THESE CRIMINALS.

Move size: 2 Bedroom Home Service cost: $4500

It’s been 43 days, $3k shelled out, and I STILL don’t have my stuff. They dodge calls and emails. The 5 star reviews here are most definitely fake haha. My original quote was $3100, they are charging me an extra $1800 and I took large pieces of furniture OFF that were included in the estimate. Fraudulent thieves. AVOID AVOID AVOID! I’m taking them to arbitration for a delay claim, I’ll keep y’all posted. Learned my lesson for not doing the research as the army has always moved me. HORRIBLE experience!

Move size: 3 Bedroom Home Service cost: $5000

The service representative I spoke with on the phone was extremely helpful and understanding of my situation (I had just been abandoned by another moving company). They assured me that I would be able to move in my short time frame. The day of pick-up, no one contacted me to let me know that my carrier was not able to make the pick up due to covid exposure. I called their 24-hour line four times before someone was able to contact me back. I received the call letting me know that I would need a different carrier an hour after my pick up window had passed. I still have not yet had my pick up date rescheduled.

Move size: 2 Bedroom Home Service cost: $5652

Contacted to have 1 room's worth of furniture moved across the country. Was quoted more than I was expecting, but was told to "move quickly" to lock in our move date.

Radio silence after making payment. Day before scheduled move, called in to try and get a time estimate. Was told that I was "on the books for Wednesday" - our scheduled date was supposed to be Sunday or Monday at the latest.

Locked in a new date of Saturday (soonest I could be available again). Called Saturday morning and was told "We called the owner, we've got you on for Sunday."

What?

Threatened to cancel and was told they were 100% sure they would be here Sunday to move our furniture.

It's Sunday and I called in this afternoon to confirm timing "Okay, looks like the best we can do is Tuesday".

Seriously?!!?!

How is it that I have to constantly call in to be given a new date? I've spent 4 full days at home with a clear schedule waiting.

When I expressed my frustration, I was told "You people in California are moving like fleas. So we can't even find trucks."

Why wouldn't you communicate that ahead of time? Why would you make 4 broken promises?

And apparently, my deposit would not be refunded if I canceled. Well...what a sham. Do not trust these guys - especially if you work for a living and need to move things around to accommodate them.

Move size: Studio Service cost: $3800

REMEMBER THEY ARE A BROKER ONLY WHO WILL STEAL, LIE AND CHEAT FOR GREED ONLY. They hired a moving company out of Dallas called " US BEST MOVERS" I'm thinking criminal mob owned in deals with each other...by what's happening to a lot of people in the last 3 months...

i posted this review just now on US Best Movers website:

As of JULY 20:

THEY PICKED UP MY STUFF ON JUNE 22ND, they still don't know when I will get my stuff. It's been in a hot trailer in a hot parking lot in Dallas for 30 days now. 1 bedroom move no appliances, for 4200.00.....gone thru and stolen by now...we have no say or rights, they have a license to steal and break....WHAT DO WE DO??? WOULD YOU pay and sign contract for a 30 plus day delivery in summer. I'm so scared I won't see any of my life's belongings ever again...FBI needs to investigate.

So I copied Kim Lewis s review, close to mine but at least she got partial...

Kim Lewis:

Can I give negative stars? Everything about this company is shady. Let's start with we did not hire them, a broker did (that's another issue). We paid the broker in full for the move. Apparently the broker did not properly estimate the move, budget, space, time, any of it. US Movers refused to move our brand new washer and dryer staying they didn't have space on the truck. These items were on the original quote. US movers is demanding we pay almost $1200 more than we were quoted (remember them refusing to pick up our washer/dryer?) and refusing to deliver our furniture until we pay them directly. Our contract is not with US. Customer service only calls after business hours so conveniently we can never speak with management. They do not answer their phones when we try to call back. When we ask where our belongings are we are told they don't know. Same answer for delivery time. So here we are without our belongings, no time for when they'll be delivered, out thousands of dollars, out new appliances (approx $2000). It's all very shady.

Photos added after PARTIAL delivery. At this point (I'm still unpacking) I'm missing 3 boxes and a 60" TV. The company's response to the undelivered items was "fill out a damage report and send pictures." How am I supposed to send pictures of something I don't have? Now I'm unpacking and everything is shattered. I think I have one piece of my mother's crystal left.

Services: Out-of-state move, Packing / unpacking

Move size: 1 Bedroom Home Service cost: $4200

First of all nobody called to confirm anything. I was told they would call 24-48 hours before my two day window. This never happened I had to call 7 times before someone finally told me at 7pm the night before that they would be here in the afternoon the next day. I asked what that means and they stated between 2-6pm. Ok. Then movers call me at 1:08 the day of move to say they will be here at 6pm. I have spent the last hour and a half trying to figure out where they are because it’s now 7:30 and they aren’t here. I finally get a guy that tells me he will be another 2hrs. That brings us to 9:30 at night. I don’t know about you, but that makes me very uncomfortable to have men in my house that late AND I now have to drive half way across the country straight through to be able to get to new house in order to work. Absolutely unacceptable and the most unprofessional company I have seen. I will update with when they actually do arrive and how the delivery goes, which i can’t even imagine as awful as this is currently going.

Move size: 2 Bedroom Home Service cost: $2628

I'll save you the time in reading every detail of our horrific experience and extortion experience by summarizing it in a few sentences.

If you want your quoted price to double on-site while your possessions are already loaded on the truck, your furniture broken and delivered damaged and the senior leaders of the company to scream over the phone and belittle you, then you have found the right company.

Save your time, your money and your energy. Hire someone else.

Move size: 3 Bedroom Home Service cost: $13000

Spoke to a Johnathan Steel ( who advised me he was one of their most experienced estimators at ALLIANCE and had been doing this for more than 10 years). Because of the coronavirus wave, the company gave moving estimates by virtual tour. I arranged this for March 9, 2021 and it took approx one hour. Each room was carefully viewed, each item of furniture and contents of every cupboard / closet were listed. He advised that he allowed an extra 10% over and above what he saw and on the day if there were more pieces I had an allowance of a further 7% on the total estimated cube.

Subsequently I received a Binding Moving Estimate of $16,500.00 for an estimated volume of 2329cu.ft. .

I tweaked the list of articles a couple of times with Johnathon ( as I didn't want any surprises) and wanted everything to be on the list of contents . I received an updated estimate including these items on 4/7/21.

On April 9 I booked my move to be May 13 and paid an initial deposit of $1050 to secure the price and moving date .

On April 20 I paid a further $5000

On May 11, I received a call from Conor in Alliance dispatch. He advised that he had reviewed my details and that in his opinion not enough boxes or packing material had been ordered and that although my list of contents had not changed he suggested the need to increase the volume to 3229cuft. - A 39% INCREASE - of course the price would change and would now be $23,720.93 - 45% more than originally quoted !

I asked how could their experienced estimator have been so wrong but as I was 48 hours away from closing escrow and HAD to move from my home I had no option but to accept the new price and agree.

I spoke with ALLIANCE's GM, Mr. Richard Anderson FALCONE and agreed to pay an additional further deposit of $3,220.95 leaving an even balance of $14,500. Half of this ($7250) to be paid on collection in two days time and the balance on final delivery in Florida.

May 13, ALL TIME MOVING** of Daytona Beach FL (on behalf of ALLIANCE) arrived and requested immediate payment of $10,150.00 to start . I told the foreman that I had agreed it would be $7250. I refused to pay more . In a subsequent conversation withFALCONE he said ' he made a mistake'.

ALL TIME MOVING completed the packing the following day (May 14) but it was not until one week later on May 20 that after asking, I received a Bill of Lading for a balance of $11,450.00 due on delivery ! This new number was because I was told there was an increase in the cube ( now 3790 ), plus there were a host of other extra charges that were never mentioned AND added AFTER I had signed the BOL.

I have tried numerous times calling ALLIANCE. They either leave you on hold, do not answer or promise to call back but never do. I wanted to get some explanation as to how their experienced estimator could be so wrong and how the price could go from $16,500 to $27,920.- 70% MORE than what I was expecting.

On Monday, June 7, I spoke with FRANK in the ALLIANCE Sales Dept. and for the umpteenth time told my story and that I just wanted to speak with someone who could help. He offered to put me through to Customer Service ( they never answered) however his parting words sums up this miserable experience with an industry that has a reputation for conning the public. He said " ...you realize your original quote was ONLY an estimate - after all if we told you your move was going to cost nearly thirty thousand dollars you would have looked for someone else to do the job..." THE CLASSIC BAIT and SWITCH !!!

Move size: 2 Bedroom Home Service cost: $23000

All paperwork and emails say you would be contacted 2-3 days prior to pick up. Provided estimate dates with contract. Never rec’d a call, called the day before the 1st of 2 days that was the window at 3pm finally got to speak to someone at 5pm saying pick up was tomorrow 9am, and that it was 24 hours because it was Pacific time that they work on, we are EST. Everyone was rude that we spoke too, no managers or supervisors to speak too. Supply sketchy companies that show up in unmarked trucks and clearly have no professional moving experience, scratched and broke most of our larger pieces. Would not recommend, not helpful or professional.

Move size: 2 Bedroom Home Service cost: $4000

Contracted with David on 5/17/21 for 6/24-6/26. 6/25 receive new contract with 6/26 pu and eta for 2 hr window AFTER MANY PHONE CALLS TO THEM. (Never received ETA within 48 hour window of original scheduled dates.) They never called us. Called an hour after no show and said I'd get a call back. Called back two hours later and after hours answering service picked up. They do not have 24 hour customer service as advertised. The office was closed until Monday 6/28. Stayed up until Midnight on 6/26 and no show. No phone calls, no email, zero communication. 6/27 made other arrangements to move my Mother's things from California to Georgia. Found out on 6/28 Broker cancelled contract with carrier after speaking with carrier. Trying to get my elderly mother's deposit refunded. 7/8 have sent three emails (David blocked my email address) with no response. Filed complaint with BBB and FMCSA.

Move size: 2 Bedroom Home Service cost: $8000

Where do I start? Scheduled move from Colorado to Florida. Was quoted one price, told it could not and would not go up. When movers arrived I was told price was going up or they would leave. I had initially been told if I removed items the price would go down. So I removed an entire bedroom set a gun safe and more. Movers showed up 8 hours late at 10pm, did not leave until 2am. They forgot to get my Tool Chest with tools and took items that they were not supposed to. (I had an inventory list for them). This was May 28th it's now July 9th. They told me my belongings would be here within 10 days, my stuff never showed up, I call them several times a week and they will not tell me where my stuff is or give me a bill of landing. They legally have 30 days to get your stuff to you, it's been well over a month now. Customer service is extremely rude and will not return calls, hang up on you etc. This process has been an expensive nightmare. I have never dealt with such a horrific company in my life and I'm 40 years old. These guys are brokers, I tried calling the actual moving company (on the go movers) and their number is disconnected. I'm at a loss here and going to call an attorney and law enforcement next. Do not use this company, they will make your life miserable.

Move size: 3 Bedroom Home Service cost: $6635

This company was AWESOME until they received my down payment…then they became unresponsive, uncommunicative, and rude when they did briefly respond. To date, I still don’t have resolution.

They lost a significant amount of my stuff in the move (BIG items like a power washer, turkey fryer, and numerous Gourmet KitchenAid appliances- not to mention the damage to my 172 bottle wine cooler that now no longer works), they changed fees charged that were quoted for storage, they charged fees for changes made when this was promised not to happen, they also failed to live up to their own contract when a refund was due for a secondary move request that never performed sue to cancellation. They don’t respond to emails, they have put me on hold-for over an hour on multiple occasions and then promised return calls which never materialized. I have asked for contact information for a manger or owner and this has never been provided…RUN from this unethical con artist shell of a company. For example:

Within 48 hours of getting an estimate on a secondarily move, I reached out to my representative to let him know that that I wanted to cancel that move\explore options of how to get my stuff delivered to complete the original move. I called first and left a message, and then sent an email to document the contact. I reached out several times over the next week after that initial contact (phone and email) and to date, aside from an email saying that had been out, and that he would call me, I still have NOT received a call back or any assistance from him. What’s really amazing is the number of different gmail email accounts they use to keep you running in circles and to offer no response. Even a supposed “manger” told me to document everything In email as verbal interactions meant nothing. (Which is probably why they don’t respond to emails…).

It took multiple calls to others at the company and follow ups to cancel that move and when I finally did , I was told that I hadn’t cancelled within the required timeframe to have any of the over 3k returned. I have provided provided proof of that contact and now they refuse to respond to me aside from one line rude responses. I could go on and on with examples and documentation of the horrible customer service, but hopefully you get the idea - AVOID this company at all costs and tell all of your friends to do so as well.

Move size: 3 Bedroom Home Service cost: $15300

These SLIME BAGS use the same name as a reputable moving company out of Chicago, but are actually a broker out of Florida. THEY WILL NOT TAKE RESPONSIBILITY for the GARBAGE COMPANY they hire, like Moving Depot, to lose your possessions or swindle you out of more money when they show up at your door.

I paid thousands for the move, then the GARBAGE COMPANY (MOVING DEPOT), tried to swindle another grand out of me. I told them to take their crap and leave then and demanded a refund. I called Alliance (Mark Williams), who seemed befuddled, then claimed to be helpless. Spineless is more like it. The movers gave up, after I started raising hell and told them get off my lawn, and said they'd write it off, then carried on with the move.

Now, after this, SLIME BAG COMPANY ALLIANCE MOVING AND STORAGE would not accept any responsibility for the move, which Moving Depot continued to butcher, LOSING INVALUABLE / IRREPLACEABLE ITEMS in my review about them below:

Absolute garbage company. Complete scam. Got duped by another scam company, ALLIANCE MOVING AND STORAGE (yelp.com/biz/alliance-mo…), who use the same name as a reputable moving company out of Chicago, but is actually out of Florida, who brokered Moving Depot to move our stuff from Chicago to Houston, then lost several boxes along the way, which included items that ARE NOT REPLACEABLE, NOR ARE THEY SOMETHING THAT MONEY CAN FIX.

We also received boxes that are not ours, including a huge box full of some poor kid's toys, which have still not been picked back up since we reported it to them back in May. They couldn't be bothered to check when we first told them some items were missing and gave them photos and missing tag numbers with descriptions of the items and containers. THEY COULDN'T CARE LESS!!!

Got hung up on today because I called just before their closing time on the east coast (I'm central time and didn't know this, thinking they were out of Chicago). I was told by the woman that she didn't have time for me to reprimand her about a move that was back in April (this is written on 9/24) on a Friday afternoon....BECAUSE THEY DON'T CARE!

DO NOT GIVE THESE SCUMBAGS YOUR MONEY OR POSSESSIONS! DO NOT LET A SLIMY MOVING BROKER CON YOU INTO THINKING THEY ARE A REPUTABLE COMPANY, WHO WILL THEN HAVE MOVING DEPOT SCREW IT ALL UP AND LOSE ITEMS YOU WILL NEVER GET BACK, ONLY TO HIDE BEHIND "CLAIMS".

They won't give your possessions a second thought, because they don't have to! They will repeat "claims" until you take a payout or give up.

Move size: 1 Bedroom Home Service cost: $3000

This is the most horrific experience of my adult life. They hired a scam mover who we didn’t know until the day they showed up. This “mover”(Allied Moving Group LLC in NJ) 1. Doesn’t have a working phone number, 2. Doesn’t have a legit DOT or MC # on their BOL, 3. Charged us 30% more than quote by doing a 10 min walk in our home and saying we did not pay enough space - thank God I took photos of how full the truck was and called out that they were just wrong in their 10 minute estimate 4.Has held our items hostage now for a month with an inability to have anyone tell us when, let alone IF we’ll get our stuff back 5. Showed up with too small truck 6. Said sign contact and pay or they’d walk with our house fully packed, knowing they had us over the barrel 6. The “itemized” BOL is vague, filing a claim will be challenging 7. We were NOT told it could take 45 days to have our items delivered up front, we found this out after seeing the moving contact when all our stuff was on the truck, again when you’re over the barrel and they are in your house and you’re needing to move … I could go on with other issues - about the “movers” Alliance hired, who’s name is Allied Moving Group LLC in NJ.

Please save yourself the stress, heartache and spending thousands of dollars more than you’re told …. Don’t use Alliance or any company they use.

Move size: 4+ Bedroom Home Service cost: $24500

Deposit given and now all I get is rude people who don’t return phone calls, customer service people who say the BBB is a scam and one female who was married to a lawyer for 6yrs who thinks she is knowledgeable, knowing what I know now I would have never given these people a deposit, address on the contract is different than the web site the contract directs you to, the phone numbers can not be accessed says they are not working in your area, this company is a scam and needs to be shut down immediately bottom line I don’t trust this company and want a full refund, they say that is not possible because it’s already booked, but can’t tell me what date the truck will arrive if you have had any contract with this company dont do business with them and report them to the bbb and the state they are scammers

Move size: 3 Bedroom Home Service cost: $5500

The only reason I gave this group 1 Star is there is no option for anything lower. We contracted with this company in May for a cross-country move. The man we dealt with initially (Bruce Murray) was one heck of a salesman. Everything he told us was a lie and he was impossible to reach after we signed the contract. He would not return calls or emails and the people in customer service were rude and unhelpful. The prices were raised 4 times after the initial estimate going from $13,000 to $21,000. When our belongings finally arrived in Florida, we were missing two iMac desktop computers plus my wife's jewelry. These were obvious thefts. When we contacted Alliance they advised us they had no responsibility since they had turned the contract over to All Time Moving and Storage and we signed that our goods had been picked up the contract then belong to All Time.

We were never told that Alliance was a broker not a mover. We tried to file a claim with All Time with no results and finally were told they were permanently out of business.

WE WERE FOOLS TO SIGN WITH ALLIANCE AND ANYONE ELSE WHO DOES IS AN EQUAL FOOL.

Move size: 4 Bedroom Home Service cost: $21000