Alliance Moving & Storage LLC

Alliance Moving & Storage guys really take the stress out of moving!! I had a couple of quotes around from my area and these guys were quick to respond and worked with my budget. On moving day, they came 10 mins before our scheduled time and they were speedy and diligent with all the furniture in my apartment. When they got to the new place, they made sure that all my furniture was in the location as I wanted them make sure before leaving. I seriously was amazed by their quality of service.

Move size: 2 Bedroom Home Service cost: $2450

After an extensive list of items as well as an in-depth video tour of our belongings, we were charged over 40% more than we were quoted. My initial contact out of a Florida office, Robert Lane, assured me that my quote was a "worst case scenario". After researching several moving companies, I finally decided on Alliance because I received the lowest quote, which I was very upfront about when researching with Mr. Lane. Well, he certainly gave me the quote I was looking for in order to obtain my business and then I ended up being out an extra $3,400. I have no problem paying for the items I moved and would have accepted a small additional charge for items, but $3,400 more is just an unethical way to do business. The extra items, things like the parts for our beds, the bed frames, etc. This is just an unacceptable way to conduct a business and of course, no response from "upper management". Don't trust them and don't let this happen to your family.

Move size: 4 Bedroom Home Service cost: $11928

These guys are a complete scam. DO NOT USE THEM. My daughter and I were looking for a reliable company to help me with my move from California to Ohio. I was very nervous about the move so we did some research online. We found that Alliance moving had great reviews and so I called. Little did I know that that company I found was NOT the same Alliance Moving that has the good reviews (which is a company based in Chicago not Florida like this one). They use almost identical names and very similar web addresses and get a lot of people like us to come to their door thinking they are someone else. 

My experience with Alliance during the sales process was great .A very friendly rep helped me put together an estimate (which I was very happy was below $4,000 which seemed like a good deal) and confirm that they could have my stuff delivered for my desired dates.  I even had my daughter speak to them and we both felt like everything looked ok so I went ahead and booked the move.  Everything seemed normal up to this point, but that all changed the day of the move.  

The day that Alliance was scheduled to pick up my stuff in California was the day that I learned that they had outsourced my move to another company (called Leadership Logistics). The guys that showed up were scary, intimidating and basically crooks. I am a senior woman and was by myself for the pickup. When the guys came they started demanding more money, saying that I had more things than was on the original quote. I asked them to show me how they were calculating the additional weight they wanted to charge me for but the owner refused and instead chose to intimidate me by yelling at me and telling me that they have years of experience and just knew by looking. I couldn't believe what was happening. We were very careful to count the items during the original estimate. I could not believe that the movers were now demanding twice the original estimate for what couldn't have been more than a few extra items. I called Alliance to get their help with this situation. Instead of helping me they chose to also bully me. They said that Leadership logistics was now in charge of the move and that if they were charging more money then I had to pay them. What I later learned is that the Alliance people only provide 'an estimate' and then they outsource/broker moving services' to someone else which means that you have to enter into a completely different contract with the actual mover which in my case was a small 'one truck and a few guys outfit. 

I felt so uncomfortable and I just wanted to pull the plug and ask them to leave. I told Alliance that I felt personally threatened (as they were demanding I give them thousands of more dollars and sign a new contract) and that I wanted to cancel this move. Alliance then proceeded to tell me that I had already agreed and that if I did not accept the move then I would lose the over $3,000 I had already paid to Alliance as I would be 'Refusing Service'. I couldn't believe what I was hearing.  It all happened so fast, I was alone and scared and had both Alliance and Leadership logistics bullying me and extorting me at the same time.  I ended up letting Leadership logistics take my things because I didn't want to lose the money I had paid.  That was a HUGE mistake. You can see details of my experience with Leadership Logistics on the separate review.

After committing to me that they could deliver my things by October 2nd but they washed their hands of the entire move once my belongings were picked up. My delivery date was approaching and I was not able to get an answer from Alliance on the status. I spent over a month getting the runaround from service reps at Alliance and getting no response at all from Leadership.  Ultimately, Alliance outsourced my move to a company who had multiple complaints against them. In my case, they extorted more money from me when they picked up my stuff and then they put my stuff in storage and disappeared. 

I had to get the police involved and was finally able to locate my belongings and am now having to pay someone else to get it delivered months later. The entire time I was desperately seeking confirmation of where my things were or when they could be delivered. I was passed off from rep to rep with the same 'we are unable to reach anyone but will call you tomorrow with an update' to get me off the phone and then no one would. I desperately tried to get a manager on the phone but there doesn't seem to be ANYONE that is actually in charge or able to escalate or resolve anything beyond the entry level operators. 

 Again, this company (Alliance based in Florida) should be avoided. They take your down payment, outsource the move , don't do any background checks or care about the quality of these moving companies they subcontract with and then they wash their hands of everything once your stuff gets picked up. Don't fall for this.

Move size: 2 Bedroom Home Service cost: $7000

These people robbed me of $940!!! I called for an estimate back in July of 2020. The man that helped me was Steve Cohen out of Boca Raton. He kept insisting that I put a third down on the move even though I was unsure of the date because of covid. I informed him 11/12/20 that I would not be moving because I had found another job here in town and would like them to refund me my downpayment. He had assured me that if I do not move They would return my money. When I called he acted strange and immediately transfered me to the billing department. After a 40 minute wait a young girl came on the line {Crystal}. She seemed confused about refunds and put me on hold for another 20 minutes after which she hung up on me. I filed a complaint with the BBB. I called the billing department again and got Nicole Taylor on the line. She was curt and rude. She sent me an e-mail that I had to sign for a refund. I am still waiting for my refund on 12/27/20. This is a shitty way to treat a disabled senior citizen. They did not stand behind their word. I tried calling Steve multiple times and he refuses to answer the phone or call back.

Move size: 1 Bedroom Home Service cost: $940

Alliance is a company that works in various branches to be as confusing as possible and get with away the most unprofessional service possible. You start with sales and customer service with our salesman John Steele giving us a bs date for delivery as fact. Then the movers who work with different company of trucks who is different from dispatch who is different from customer service who is also different from their messaging service. They do this so you have to track down one specific person for one detail of information and in order for one branch of the company to get your information to assist you THEY end up calling the other parts of the company. For example if you call customer service to try and find where your possessions are you get to wait while they call the same number you would call for dispatch. The movers have no contact with the customer aside from when they get your things and when they give you your things. They will give you dates and times in an attempt to make you feel at ease and will never meet them they will lie as much as possible to get your money. Morally as corrupt as the worst politician if you even dare to try and get a quote for how much moving will cost you will get a call from your very own John Steele telling you how in just a week or two your stuff could get moved to anywhere you want. Your better off carrying things and walking.

Move size: 1 Bedroom Home Service cost: $1291

Alliance moving and storage and the people they hire will destroy your things and steal from you. The people they hired stole our safe and vacuum cleaner, then lied that it didn't get loaded on the truck. In their binding contract, it states professional door to door service. What a lie. If u hire this company and anyone connected with them, u will pay twice what other moving company's would charge. This company should be put out of business and put in jail. Didn't trust anything they tell u on the phone, it is all bullsh$t. A one star is to good for a reveiw.

Move size: 3 Bedroom Home Service cost: $12000

Alliance Moving & Storage helped us move house recently. They provided a completely seamless service, effortlessly moving the entire contents of our house They even helped us dismantle a couple of furniture items and helped plumb in a dishwasher and washing machine in the new house, which was beyond the call of duty. I can't recommend these guys enough. They are incredibly professional and charge considerably less than a lot of other companies we considered.

Move size: 2 Bedroom Home Service cost: $4263

This was the worst experience of my life. Alliance Moving uses the worst moving companies in the united states and the employees are liars. I've put my number on the web because I was looking to move my stuff from San Francisco to Denver. After a couple of days I've got a phone called from the Sales Representative ROGER STEIN , telling me that they were a moving company (which is illegal to hide that they are a BROKERAGE company ) and they had a truck going the same way from San Francisco to Denver on the day the I needed. Everything was just a big lie. Roger gave me a quote of $3200 and later raised it to $4200 when I added more stuff. He promised me that everything would get to Denver in 2-3 days, that they would have not sit boxes on top of my motorcycle, that FULL PROTECTION INSURANCE was INCLUDED in the price and that I would not pay for the movers to do stairs. All of these above where all lies. I've got in to the biggest rip off of my life and I feel devastated. Alliance sold the contract to a company called PRIME RELOCATION. The day of the moving they raised the original quote by $2200 and raised again before getting to Denver by $1200 for shuttle service which I didn't need because they could easily park the 18 wheelers in the moving dot of my complex and they didn't want to hear it about it, if I didn't pay they wouldn't deliver my stuff. The movers were not wearing masks when they came and came without gloves (literally spitting on their hands to pick up the boxes and furnitures), dropped several boxes on the way to the truck and laughing about it. They sat many boxes on the motorcycles which got damaged in different parts, broke so many things including pieces of furniture and losing a bed frame. This was a nightmare. ALLIANCE MOVING AND STORAGE makes it look so easy and beautiful when they tell you all those lies on the phone but they work with the worst and lowest rated companies in the USA. If I knew they were a brokerage company and not a moving company I would never go with them. It's not right to not tell your customers who you really are and that you DON'T HAVE any trucks. Plus low balling quotes is against the law as well. I've been charged at the end for 1200 cubic feet when I didn't even occupied half of a Enterprise 26 foot truck.

Move size: 3 Bedroom Home Service cost: $7600

Do not use ALLIANCE MOVING AND STORAGE!!!! After many days of research, we decided to go with them. All they required was a $1000 deposit (they charged 5% more if you paid w/credit card so we paid via check - clue #1- STUPID US). They gave us a two-day window as to when they would be here in CA to pick up our belongings to FL. Day one morning the driver called saying the truck had been stolen but he was getting another one (clue #2). We called and emailed the moving company numerous times - no one returned our calls. Finally we received a text saying they would look into it and get back to us. No one EVER got back to us. Day two window, no one showed up, no one called and we had to drive our belongings to Florida. I had just had hip surgery and it was not a pleasant experience, to say the least. We finally reached a real person and they were extremely nasty to us, but they said to send them a synopsis of what happened and that they would review our request for a refund. That never happened, they just strung us along, with excuses such as their computers had gone down. Needless to say, not only were we out the $1000 but also the cost of the flights because I mistakenly forgot to cancel them during this entire fiasco, lost wages, much more out of pocket for gas, hotels and the renting of a cargo trailer (no large trailers available anywhere within 200 miles from us due to all of the fires in CA). Just please do your homework and then do it again a couple more times. The following is what was at the bottom of the moving company's reply to us. Pretty nice huh?

**IMPORTANT PLEASE READ**

If you initiate a chargeback/charge reversal with your credit card company or financial institution anytime during the cancellation request/approval process it will negatively impact the cancellation process. Subsequently, if you defame our company on the internet during the cancellation request/approval process it will negatively impact the cancellation process.

Sincerely,

Nicole Taylor

Customer Service Representative

Alliance Moving and Storage

(888) 278-8149 Ext. 360

cs@movingcs.com

https://alliancemoving.co

US DOT: 3241129 MC: 1018040

Move size: 2 Bedroom Home Service cost: $2500