Alliance Moving & Storage LLC

Alliance Moving & Storage guys really take the stress out of moving!! I had a couple of quotes around from my area and these guys were quick to respond and worked with my budget. On moving day, they came 10 mins before our scheduled time and they were speedy and diligent with all the furniture in my apartment. When they got to the new place, they made sure that all my furniture was in the location as I wanted them make sure before leaving. I seriously was amazed by their quality of service.

Move size: 2 Bedroom Home Service cost: $2450

After an extensive list of items as well as an in-depth video tour of our belongings, we were charged over 40% more than we were quoted. My initial contact out of a Florida office, Robert Lane, assured me that my quote was a "worst case scenario". After researching several moving companies, I finally decided on Alliance because I received the lowest quote, which I was very upfront about when researching with Mr. Lane. Well, he certainly gave me the quote I was looking for in order to obtain my business and then I ended up being out an extra $3,400. I have no problem paying for the items I moved and would have accepted a small additional charge for items, but $3,400 more is just an unethical way to do business. The extra items, things like the parts for our beds, the bed frames, etc. This is just an unacceptable way to conduct a business and of course, no response from "upper management". Don't trust them and don't let this happen to your family.

Move size: 4 Bedroom Home Service cost: $11928

We cannot stop talking about how great our experience was with Alliance Moving & Storage. The men who facilitated our move, Vince and Cameron, arrived early, were courteous and friendly, were careful with our stuff, and made the whole thing feel incredibly easy. I was planning for the whole move to take so much longer than it actually took. Super amazing moving machines. Seriously. The next time we move, we are using Alliance Moving & Storage, and we're telling all the people we know.

Move size: 2 Bedroom Home Service cost: $4200

They will gave me an estimate of 4300, took a deposit and then 3 days before my move upped it to over 7k for an in-law cottage ! We live in an inlaw cottage and they wanted 7k !!! They also sold the move to another 1-star review company to actually handle my move. Who wants to pay 7k to have a 1 star review company move their belongings ? The answer is no one. Do not hire them. Do not give them a deposit. I could not risk my belongings or having to pay 7k so i canceled and now I am out my 2k deposit. Avoid this company !

Move size: 1 Bedroom Home Service cost: $7900

These people robbed me of $940!!! I called for an estimate back in July of 2020. The man that helped me was Steve Cohen out of Boca Raton. He kept insisting that I put a third down on the move even though I was unsure of the date because of covid. I informed him 11/12/20 that I would not be moving because I had found another job here in town and would like them to refund me my downpayment. He had assured me that if I do not move They would return my money. When I called he acted strange and immediately transfered me to the billing department. After a 40 minute wait a young girl came on the line {Crystal}. She seemed confused about refunds and put me on hold for another 20 minutes after which she hung up on me. I filed a complaint with the BBB. I called the billing department again and got Nicole Taylor on the line. She was curt and rude. She sent me an e-mail that I had to sign for a refund. I am still waiting for my refund on 12/27/20. This is a shitty way to treat a disabled senior citizen. They did not stand behind their word. I tried calling Steve multiple times and he refuses to answer the phone or call back.

Move size: 1 Bedroom Home Service cost: $940

Alliance is a company that works in various branches to be as confusing as possible and get with away the most unprofessional service possible. You start with sales and customer service with our salesman John Steele giving us a bs date for delivery as fact. Then the movers who work with different company of trucks who is different from dispatch who is different from customer service who is also different from their messaging service. They do this so you have to track down one specific person for one detail of information and in order for one branch of the company to get your information to assist you THEY end up calling the other parts of the company. For example if you call customer service to try and find where your possessions are you get to wait while they call the same number you would call for dispatch. The movers have no contact with the customer aside from when they get your things and when they give you your things. They will give you dates and times in an attempt to make you feel at ease and will never meet them they will lie as much as possible to get your money. Morally as corrupt as the worst politician if you even dare to try and get a quote for how much moving will cost you will get a call from your very own John Steele telling you how in just a week or two your stuff could get moved to anywhere you want. Your better off carrying things and walking.

Move size: 1 Bedroom Home Service cost: $1291

Alliance moving and storage and the people they hire will destroy your things and steal from you. The people they hired stole our safe and vacuum cleaner, then lied that it didn't get loaded on the truck. In their binding contract, it states professional door to door service. What a lie. If u hire this company and anyone connected with them, u will pay twice what other moving company's would charge. This company should be put out of business and put in jail. Didn't trust anything they tell u on the phone, it is all bullsh$t. A one star is to good for a reveiw.

Move size: 3 Bedroom Home Service cost: $12000

Alliance Moving & Storage helped us move house recently. They provided a completely seamless service, effortlessly moving the entire contents of our house They even helped us dismantle a couple of furniture items and helped plumb in a dishwasher and washing machine in the new house, which was beyond the call of duty. I can't recommend these guys enough. They are incredibly professional and charge considerably less than a lot of other companies we considered.

Move size: 2 Bedroom Home Service cost: $4263

This was the worst experience of my life. Alliance Moving uses the worst moving companies in the united states and the employees are liars. I've put my number on the web because I was looking to move my stuff from San Francisco to Denver. After a couple of days I've got a phone called from the Sales Representative ROGER STEIN , telling me that they were a moving company (which is illegal to hide that they are a BROKERAGE company ) and they had a truck going the same way from San Francisco to Denver on the day the I needed. Everything was just a big lie. Roger gave me a quote of $3200 and later raised it to $4200 when I added more stuff. He promised me that everything would get to Denver in 2-3 days, that they would have not sit boxes on top of my motorcycle, that FULL PROTECTION INSURANCE was INCLUDED in the price and that I would not pay for the movers to do stairs. All of these above where all lies. I've got in to the biggest rip off of my life and I feel devastated. Alliance sold the contract to a company called PRIME RELOCATION. The day of the moving they raised the original quote by $2200 and raised again before getting to Denver by $1200 for shuttle service which I didn't need because they could easily park the 18 wheelers in the moving dot of my complex and they didn't want to hear it about it, if I didn't pay they wouldn't deliver my stuff. The movers were not wearing masks when they came and came without gloves (literally spitting on their hands to pick up the boxes and furnitures), dropped several boxes on the way to the truck and laughing about it. They sat many boxes on the motorcycles which got damaged in different parts, broke so many things including pieces of furniture and losing a bed frame. This was a nightmare. ALLIANCE MOVING AND STORAGE makes it look so easy and beautiful when they tell you all those lies on the phone but they work with the worst and lowest rated companies in the USA. If I knew they were a brokerage company and not a moving company I would never go with them. It's not right to not tell your customers who you really are and that you DON'T HAVE any trucks. Plus low balling quotes is against the law as well. I've been charged at the end for 1200 cubic feet when I didn't even occupied half of a Enterprise 26 foot truck.

Vehicles: Harley Davidson 883, kawasaki Vulcan Move size: 3 Bedroom Home Service cost: $7600

Do not use ALLIANCE MOVING AND STORAGE!!!! After many days of research, we decided to go with them. All they required was a $1000 deposit (they charged 5% more if you paid w/credit card so we paid via check - clue #1- STUPID US). They gave us a two-day window as to when they would be here in CA to pick up our belongings to FL. Day one morning the driver called saying the truck had been stolen but he was getting another one (clue #2). We called and emailed the moving company numerous times - no one returned our calls. Finally we received a text saying they would look into it and get back to us. No one EVER got back to us. Day two window, no one showed up, no one called and we had to drive our belongings to Florida. I had just had hip surgery and it was not a pleasant experience, to say the least. We finally reached a real person and they were extremely nasty to us, but they said to send them a synopsis of what happened and that they would review our request for a refund. That never happened, they just strung us along, with excuses such as their computers had gone down. Needless to say, not only were we out the $1000 but also the cost of the flights because I mistakenly forgot to cancel them during this entire fiasco, lost wages, much more out of pocket for gas, hotels and the renting of a cargo trailer (no large trailers available anywhere within 200 miles from us due to all of the fires in CA). Just please do your homework and then do it again a couple more times. The following is what was at the bottom of the moving company's reply to us. Pretty nice huh?

**IMPORTANT PLEASE READ**

If you initiate a chargeback/charge reversal with your credit card company or financial institution anytime during the cancellation request/approval process it will negatively impact the cancellation process. Subsequently, if you defame our company on the internet during the cancellation request/approval process it will negatively impact the cancellation process.

Sincerely,

Nicole Taylor

Customer Service Representative

Alliance Moving and Storage

(888) 278-8149 Ext. 360

cs@movingcs.com

https://alliancemoving.co

US DOT: 3241129 MC: 1018040

Move size: 2 Bedroom Home Service cost: $2500

Stay away from this company. They are dishonest, liars, and unethical. Quoted one fee, they increased it by $2000 at pickup. Promised a benefit of using them is that our possessions remain in the same truck, never put in storage. Our possessions are currently sitting in a warehouse in Oregon. Guaranteed by Robert and Nicole that our belongings would be delivered 1/8-1/9. Now they are saying sometime by 2/10. We already had booked airline tickets to meet the truck 1/8-1/9

They try to push you to pay in cash- hmmm wonder what the IRS will say about that.

Looking at Yelp reviews, it definitely sounds like our experience is the norm for this company

I left messages and sent an enacting Robert asking them to address my concerns. No response so now my only option is to blast this company on social media. Hoping to help others so they don’t get screwed like we did.

Move size: Studio Service cost: $7440

DO NOT use this company. We chose Alliance Moving & Storage (there are several with similar names but this is the one - https://www.alliancemoving.co/ located in Deerfield Beach, FL) for our recent move from San Francisco to Seattle. I spoke with Johnathan Steele. He promised us our move was direct (no warehouse stop) and that he was putting us on a truck that was going from San Jose to Seattle the same weekend, so our stuff would arrive in Seattle in 1-2 days MAX. He also said he padded our estimate by 11% (he claims it's his way of ensuring we don't get hit with surprise overage charges) and that our stuff would likely be under and we'd pay less. He promised that the movers would load our belongings and measure the total cubic footage and adjust the price back down then. When the movers came, they did NOT measure anything - I asked them and they said they don't do that, and that I had to pay what was estimated. They also said there was no direct shipment for our belongings, they were taking it to a warehouse and would wait til the next truck heading north. They told us 3-7 days. It's now been 3 weeks and 4 days since our pickup and we STILL HAVE NOT RECEIVED OUR STUFF. We only packed for 1-2 days since that's what we were promised and have spent hundreds of dollars the past month to take care of ourselves without our belongings. We also had all of our Christmas presents in the truck so we couldn't give those to loved ones on the holiday, and we'll now have to ship those to family instead. I've tried calling Johnathan and Alliance's customer service several times. Johnathan has ignored my emails and screened my calls. My last call he picked up and hung up. I was on hold with customer service for 2 hrs one day and then it just cut me off. I've only been able to reach two humans so far: Crystal - she was very nice but ultimately did not help me. I also spoke to another guy in customer service who said he couldn't do anything because they "were just the broker". As I said before, DO NOT use this company. They lie and promise all sorts of things to get you to use them.

Move size: 1 Bedroom Home Service cost: $3134