Alliance Moving & Storage LLC

I wish to file a complaint against Seven Stars Movers of Garland TX that you contracted for my recent move.

The Owner and driver (Arvie) leased a 26 ft truck for our move, which from my research has a maximum storage capacity of a little over 1800 cubic ft.

When he conducted his on site estimate, he calculated an additional 1254 cubic ft., to the original estimate of 1371, for a total of 2625 cubic ft. The total estimate was over the storage capacity of the truck!

At the time, I didn’t realize the truck capacity, but still argued his figures. This individual became rude and abrasive and threatening to stop the move, and was wanting a cash form of payment within 2 hrs or he will stop loading.

I was aware of the payment requirements from conversations with Sam Roth at Alliance. Arvie continued to threaten to stop the move, I told him that he had backed me into a corner, and I obviously needed to continue the move process.

This individual was the most un-professional person that I have ever had to deal with.

I worked with Ciara at Customer Service and argued with her about the same, and she said she trusted his judgment. Again, at the time did not realize the storage capacity until later.

So I made a $10,000 wire payment, the ORIGINAL TOTAL ESTIMATE was $5181.

Upon delivery it was demanded that I pay the drivers the remaining balance in cash. In my opinion, that was not acceptable, and I chose again to wire directly to Alliance. The wire transfer was submitted about an hour prior to the arrival of the truck. Upon arrival, the wire was still in Pending Status, and I provided a copy of the wire to Ciara at Customer Service. Arvie called my wife and began yelling and berating her, about payment! I was working with my bank to expedite the wire, even though I provided a copy to everyone. According to Alliance, they needed the transfer to be received. After a couple of hours, finally got the wire processed and by that time both Alliance and Seven Stars Movers are demanding Extra Time payment for the drivers because they had to sit for a period of time, all of this was out my control and no one was willing to be flexible.

Needless to say, I have made multiple attempts to contact Customer Service at Alliance with no results. Long wait periods, unanswered messages etc.

This has been the most stressful, exasperating experience for both my wife and myself.

I will hope and pray that Alliance take action on this company’s actions, not to say, some needed improvement in the Customer Service area.

At this time, Im requesting a refund of the overages, based on the full use of a 26ft. truck with a maximum capacity of approx.. 1800 cubic ft., which at this time has gone unanswered by Alliance.

Move size: 2 Bedroom Home Service cost: $16500

They broker the move. Our price almost doubled from the original quote. They didn't show up the day of the move after forcing us to pay deposit. The company they brokered it to was also shady. They hold your cargo hostage. After they have your stuff the price continued to escalate until delivery. At delivery they showed up two days late with stuff missing. I have called Alliance, wrote emails, and now contacting the BBB. They never call us back or return our emails. We have been trying to file an insurance claim and now we have to go to court. Do Not Use Them!

Move size: 3 Bedroom Home Service cost: $17000

I booked my move with Alliance Moving and Storage and was given every assurance that they would be with me “every step of the way,” in my move and that I was receiving a good quote and they would not nickel and dime me. The customer sales rep even said “I have daughters - this is what I would recommend for them.” And so I placed my trust in this company thinking that they would make the stressful experience of moving less challenging, especially in the midst of the pandemic. The reality of my experience was the exact opposite - it was emotionally and financially traumatic.

They severely underestimated the space that my goods took up so that when the company they hired for my move arrived, I was immediately notified that my cost would be significantly higher than what I was quoted, and that there were a number of added expenses (read the fine print VERY carefully - a binding estimate does not include a number of added costs that you cannot dispute when the movers arrive to pickup your goods,) and ultimately, once the new company arrived for pickup, I was forced to sign a new agreement and Alliance was basically off the hook for the rest of the move.

My goods were estimated to arrive on August 3rd and didn’t arrive until October 4th. When I attempted to get updates on my delivery date I repeatedly received conflicting information from representatives at Alliance, including being told that my goods would be loaded on a truck on a certain date and then the next day calling to confirm that they’d been loaded only to be told that they weren’t. This happened many times, and I was also told, on many occasions, that I would receive a return call with an update and never did. This is not an exaggeration - I have documented evidence of my experience both in recorded phone calls and emails.

In the end, the promise that Alliance would be with me every step of the way was a total lie. Moving is incredibly stressful during regular times, and during a pandemic it is even more stressful. I hired Alliance thinking I would be reducing the amount of turmoil I’d experience during my move, and as a result of my experience with Alliance Moving and Storage I will never trust a moving company with my belongings again. I’d rather know where my stuff is at all times and coordinate the details, truck rentals, labor, etc. myself. I would have saved a whole lot of money and turmoil.

I would not recommend using this company by any means, but if you are considering it I would definitely urge you to look them up and do thorough research:

Federal Motor Trade Carrier Safety Administration: (42 complaints this year at the time this review was written)

Https://ai.fmcsa.dot.gov/hhg/SearchDetails.asp?ads=&id=30463694&id2=32385759&f=search%3D3%26CNS%3D1%26CN%3Dalliance%26DOT%3D%26MC%3D%26Submit%3DSearch

Their BBB Profile (grade D+)

Https://www.bbb.org/us/fl/deerfield-beach/profile/moving-companies/alliance-moving-and-storage-llc-0633-90552819

Move Rescue: (lots of good info here for before during and after your move)

Https://www.moverescue.com/

And this article from the BBB about avoiding moving scams:

Https://www.bbb.org/article/news-releases/22678-moving-scams-cause-financial-and-emotional-nightmares-bbb-study-finds.

Move size: 1 Bedroom Home Service cost: $2400

I hired this company to do my move from Saint Peter, MN to New London, CT. Everything was fine with the booking process. They told me my pick-up date would be Either September 10th or September 11th and I would get a call to confirm closer to the date. On September 9th, I got a call confirming my pick-up date for September 11th and the representative on the phone informed me I would get a call the following day confirming my pick-up time.

By 4 p.m. the following day, I had not received a call. I called and talked with Nicole who told me she would have an answer and would call me back in an hour and a half. She never called back, so I called and received the after-hours line which is basically useless. This began nearly two days of me calling the company, sitting on hold, and never getting an answer. My "confirmed" pick-up date came and went. It was my last day at work, and I was supposed to be able to enjoy saying goodbye to my colleagues but was unable to because of the lack of communication.

On Sunday, September 13th, my belongings were finally collected by D&F Pack and Go. That went smoothly other than the fact that it was two days past my confirmed pick up date. I just kept wondering "what if I wasn't able to stay in my apartment past the 11th? I would have had no where to go." I gave them a drop off date in New London, CT of no earlier than September 18th.

Knowing my belongings wouldn't be there right away, I called on September 19th just to get a status update. The individual I talked with was not able to give me any information. I then proceeded to call back each day asking for an update and I was told repeatedly that "we can't get in touch with the guy, but don't worry, your stuff is fine." On Saturday, September 26th, I sat on hold with the company for five hours and left repeated voicemails. Not a single person answered the phone or returned my voicemails.

I spent the next 2-3 weeks calling daily to ask for updates and was told repeatedly that my delivery would be on a specific date, only to have that date come and go with no communication from D&F or Alliance and no sign of my belongings. Often times when I called, I was told by the representative who took my calls that they would call me back within a certain time frame, and they rarely did. I asked for the contact information for D&F so I could contact them directly and they also were unresponsive and unhelpful. Eventually, I was able to contact the owner of the company who was helpful or about a day and instructed his employee Vicky to provide me with a $500 refund. I received an email from Vicky stating that I would be provided a refund on October 11th and I have not received it yet as of November 10th.

Finally, on October 23rd (after I had been in my new location nearly five weeks without clothes, cooking supplies, or any of my other sentimental items), my items were delivered. Nearly every single one of my 30 boxes was damaged, crushed, or set on a side it shouldn't have been. Some of my items were damaged causing me to have to repair them. One of the workers from D&F dropped my box of cups and dishes (labeled 'Fragile') onto the floor in my apartment right in front of me. The two men who delivered my items demanded I pay them $300 more than I was quoted for because there were stairs included, when I specifically informed the person who confirmed my estimate about the stairs when I booked the job in March. They also gave me two boxes of stuff that were not mine, which I luckily noticed before they left.

I have called Alliance multiple times this week asking for an update on the status of my refund and have gotten no response. This horrible customer service cost me almost $4,500, and a lot of time and energy I will never get back. And that doesn't include the money I spent on clothes, dishes, and cooking supplies to get me through 5 weeks without my belongings.

DO NOT HIRE THIS COMPANY. This was the single worst customer service experience I have ever had.

Move size: 3 Bedroom Home Service cost: $4400

It's been two months and I haven't received my things. I was initially told "10 business days" and when my things didn't arrive, I called and was told my things would now arrive in "30 business days." As I type this review, my stuff is sitting in an "Able and Storage" unit in Arkansas.

Instead of being put on hold for hours and being hung up on, I would hope to speak to a real professional instead of getting the run around.

Move size: 3 Bedroom Home Service cost: $2000

Do not use this company. They take your money, sell your job to a 3rd party that is noncredited, they didnt know where my goods were, lost my goods for over a week, then when delivered lost over $1000s of dollars of wine I collected all over the world. No mgr would call, apoligize, or make the situation right. Between cost of move $5k, over50bottles of wine, and then 10days sitting in an empty house where i had to buy a bed to sleep, food, etc... im over $10k in the hole, lost memories, and horrific service. No one has tried to make it right and i followed up via phone/email weekly for 2 months to give them a chance. Dont take the bait, run from this company!! There are much better companies out there than this one.

Move size: 3 Bedroom Home Service cost: $4225

I used this company to get my mother moved after the unexpected death of her husband from Las Vegas to California on Sept 16 2020. They directed me to another company that is absolutely the WORST. I don't believe they vet the companies that they use. It has been almost 2 months and my mother still does NOT have her belongings!!! WTAF!!! I cannot believe they put people thru this kind of bad behavior. I have emailed and called to no avail! I would never use this company ever!!! My mother is so hurt. 74 yrs old and her husband dead without her belongings! UNBELIEVEABLE

Move size: 2 Bedroom Home Service cost: $3676

We cannot stop talking about how great our experience was with Alliance Moving & Storage. The men who facilitated our move, Vince and Cameron, arrived early, were courteous and friendly, were careful with our stuff, and made the whole thing feel incredibly easy. I was planning for the whole move to take so much longer than it actually took. Super amazing moving machines. Seriously. The next time we move, we are using Alliance Moving & Storage, and we're telling all the people we know.

Move size: 2 Bedroom Home Service cost: $4200

They will gave me an estimate of 4300, took a deposit and then 3 days before my move upped it to over 7k for an in-law cottage ! We live in an inlaw cottage and they wanted 7k !!! They also sold the move to another 1-star review company to actually handle my move. Who wants to pay 7k to have a 1 star review company move their belongings ? The answer is no one. Do not hire them. Do not give them a deposit. I could not risk my belongings or having to pay 7k so i canceled and now I am out my 2k deposit. Avoid this company !

Move size: 1 Bedroom Home Service cost: $7900

We used Alliance Moving & Storage to move house and they were amazing.Our move was very last minute and I couldn't confirm the date until 24 hours before. I was the most helpful, friendliest guys and nothing was too much. I contacted a few companies and they were the only ones to actually get back to me, and they did so swiftly. Not that I'm intending to move again any time soon, but if I was I would definitely be using Alliance Moving & Storage again.

Move size: 1 Bedroom Home Service cost: $1240