Alliance Moving & Storage LLC

This was the worst experience of my life. Alliance Moving uses the worst moving companies in the united states and the employees are liars. I've put my number on the web because I was looking to move my stuff from San Francisco to Denver. After a couple of days I've got a phone called from the Sales Representative ROGER STEIN , telling me that they were a moving company (which is illegal to hide that they are a BROKERAGE company ) and they had a truck going the same way from San Francisco to Denver on the day the I needed. Everything was just a big lie. Roger gave me a quote of $3200 and later raised it to $4200 when I added more stuff. He promised me that everything would get to Denver in 2-3 days, that they would have not sit boxes on top of my motorcycle, that FULL PROTECTION INSURANCE was INCLUDED in the price and that I would not pay for the movers to do stairs. All of these above where all lies. I've got in to the biggest rip off of my life and I feel devastated. Alliance sold the contract to a company called PRIME RELOCATION. The day of the moving they raised the original quote by $2200 and raised again before getting to Denver by $1200 for shuttle service which I didn't need because they could easily park the 18 wheelers in the moving dot of my complex and they didn't want to hear it about it, if I didn't pay they wouldn't deliver my stuff. The movers were not wearing masks when they came and came without gloves (literally spitting on their hands to pick up the boxes and furnitures), dropped several boxes on the way to the truck and laughing about it. They sat many boxes on the motorcycles which got damaged in different parts, broke so many things including pieces of furniture and losing a bed frame. This was a nightmare. ALLIANCE MOVING AND STORAGE makes it look so easy and beautiful when they tell you all those lies on the phone but they work with the worst and lowest rated companies in the USA. If I knew they were a brokerage company and not a moving company I would never go with them. It's not right to not tell your customers who you really are and that you DON'T HAVE any trucks. Plus low balling quotes is against the law as well. I've been charged at the end for 1200 cubic feet when I didn't even occupied half of a Enterprise 26 foot truck.

Move size: 3 Bedroom Home Service cost: $7600

Do not use ALLIANCE MOVING AND STORAGE!!!! After many days of research, we decided to go with them. All they required was a $1000 deposit (they charged 5% more if you paid w/credit card so we paid via check - clue #1- STUPID US). They gave us a two-day window as to when they would be here in CA to pick up our belongings to FL. Day one morning the driver called saying the truck had been stolen but he was getting another one (clue #2). We called and emailed the moving company numerous times - no one returned our calls. Finally we received a text saying they would look into it and get back to us. No one EVER got back to us. Day two window, no one showed up, no one called and we had to drive our belongings to Florida. I had just had hip surgery and it was not a pleasant experience, to say the least. We finally reached a real person and they were extremely nasty to us, but they said to send them a synopsis of what happened and that they would review our request for a refund. That never happened, they just strung us along, with excuses such as their computers had gone down. Needless to say, not only were we out the $1000 but also the cost of the flights because I mistakenly forgot to cancel them during this entire fiasco, lost wages, much more out of pocket for gas, hotels and the renting of a cargo trailer (no large trailers available anywhere within 200 miles from us due to all of the fires in CA). Just please do your homework and then do it again a couple more times. The following is what was at the bottom of the moving company's reply to us. Pretty nice huh?

**IMPORTANT PLEASE READ**

If you initiate a chargeback/charge reversal with your credit card company or financial institution anytime during the cancellation request/approval process it will negatively impact the cancellation process. Subsequently, if you defame our company on the internet during the cancellation request/approval process it will negatively impact the cancellation process.

Sincerely,

Nicole Taylor

Customer Service Representative

Alliance Moving and Storage

(888) 278-8149 Ext. 360

cs@movingcs.com

https://alliancemoving.co

US DOT: 3241129 MC: 1018040

Move size: 2 Bedroom Home Service cost: $2500

Stay away from this company. They are dishonest, liars, and unethical. Quoted one fee, they increased it by $2000 at pickup. Promised a benefit of using them is that our possessions remain in the same truck, never put in storage. Our possessions are currently sitting in a warehouse in Oregon. Guaranteed by Robert and Nicole that our belongings would be delivered 1/8-1/9. Now they are saying sometime by 2/10. We already had booked airline tickets to meet the truck 1/8-1/9

They try to push you to pay in cash- hmmm wonder what the IRS will say about that.

Looking at Yelp reviews, it definitely sounds like our experience is the norm for this company

I left messages and sent an enacting Robert asking them to address my concerns. No response so now my only option is to blast this company on social media. Hoping to help others so they don’t get screwed like we did.

Move size: Studio Service cost: $7440

DO NOT use this company. We chose Alliance Moving & Storage (there are several with similar names but this is the one - https://www.alliancemoving.co/ located in Deerfield Beach, FL) for our recent move from San Francisco to Seattle. I spoke with Johnathan Steele. He promised us our move was direct (no warehouse stop) and that he was putting us on a truck that was going from San Jose to Seattle the same weekend, so our stuff would arrive in Seattle in 1-2 days MAX. He also said he padded our estimate by 11% (he claims it's his way of ensuring we don't get hit with surprise overage charges) and that our stuff would likely be under and we'd pay less. He promised that the movers would load our belongings and measure the total cubic footage and adjust the price back down then. When the movers came, they did NOT measure anything - I asked them and they said they don't do that, and that I had to pay what was estimated. They also said there was no direct shipment for our belongings, they were taking it to a warehouse and would wait til the next truck heading north. They told us 3-7 days. It's now been 3 weeks and 4 days since our pickup and we STILL HAVE NOT RECEIVED OUR STUFF. We only packed for 1-2 days since that's what we were promised and have spent hundreds of dollars the past month to take care of ourselves without our belongings. We also had all of our Christmas presents in the truck so we couldn't give those to loved ones on the holiday, and we'll now have to ship those to family instead. I've tried calling Johnathan and Alliance's customer service several times. Johnathan has ignored my emails and screened my calls. My last call he picked up and hung up. I was on hold with customer service for 2 hrs one day and then it just cut me off. I've only been able to reach two humans so far: Crystal - she was very nice but ultimately did not help me. I also spoke to another guy in customer service who said he couldn't do anything because they "were just the broker". As I said before, DO NOT use this company. They lie and promise all sorts of things to get you to use them.

Move size: 1 Bedroom Home Service cost: $3134

This company completely lied to me to get my business. They said what they needed to on the phone in order for me to sign with them. The sales guy (Roger) made up a whole story about a move that would be in the area I needed a day before, later to find out he was just a broker and passed my move to a moving company in which the moving company had no idea about his story he told. Now they won’t return calls and just lied to me and took my money. I am now stuck without my furniture for at least 2 weeks thanks to their lies. Please don’t use this company.

Move size: 1 Bedroom Home Service cost: $1500

Worst company ever! Borderline scammers. Justin was the worst. We were quoted 1100 cubic feet and quoted 6100 for the move. The movers showed up and stated we actually needed 2500 cubic feet and the total move would cost 18000! We could not afford it at that point so we just asked for a refund of our 2000 dollar deposit. 4 weeks later no one in customer service was helpful, was hung up on, promised a call back that never happened. I mean so unprofessional. They concluded that we refused their service because we could not afford to pay 18K and that the deposit is non refundable! As a military member trying to pcs in a short amount of time, I would not recommend this company.

Only reason for the one star was Kevin in customer service who actually took the time to explain the errors made. Still didn't get the refund but he helped us realize we can do better than Alliance.

Move size: 4 Bedroom Home Service cost: $6100