Alliance Moving & Storage LLC

We were rushed through the deposit and told they would wait on the phone while payment is given. The deposit was scheduled to be taken out in 5 days. We called back the next day after and told them we did not want to use their service and requested our deposit for o be cancelled. They refused to cancel and stated that we signed the contract. They continued to take our deposit from our bank 3 days later. I would definitely not recommend using this company. We called for movers and ended up with a salesperson who lied to us.

Move size: 4 Bedroom Home Service cost: $1400

The party that moved went cross country. I was the agent left in charge of the moving party's belongings. The driver of the moving van was to call me 30 minutes before he arrived to town. He called me one minute before he was to arrive at the meeting place then was visibly upset that he had to wait 20 minutes at the storage unit address as I had to drive cross town to get there with to sign paperwork and open the storage unit top so that they could load the contents. He had the extreme attitude of "time is money."

Two weeks earlier I had opened the storage unit and photographed the contents as they were stacked and E-mailed the pictures to my client. She informed me that she presented the photos to the moving company and I have every reason to believe her. The estimate was padded significantly for the repacking needed that was shown in the photos. Well the driver had a cow and called my client and strong-armed another $1,000 out of her. Furthermore the moving van had no business name on it, nor any identifiable marks on it and had no business card; he wouldn't even give his name. I was instructed to sign the paperwork including the bill of landing by the owner of the contents. I was never given a copy of the paperwork signed nor even given the opportunity to photograph the documents.

It has been two weeks since the company loaded and hauled off my client's belongings. They still have not arrived. The company claims they have no idea where they are. She has no bill of landing to claim the belongings with as none was given to me to mail her IF they even arrive. Rarely in my life have I ever been treated so rudely by anyone. The moving company has stopped taking my client's calls, but no matter things were going nowhere quickly anyhow.

My client is investigating her options, including bait and switch and fraud as there are many more irregularities in this move. My client has been advised to file a report with the FBI as they are the law enforcement agency in charge with interstate commerce. She is livid and no amount of money will buy back her many family heirlooms lost. Never in my life have I seen a move go so poorly or in this case, not at all.

Those of you considering using this company, beware! Read all the comments first. There are about 80 reviews that are very poor, so poor in fact it leads me to question the authenticity of the good reviews. There are only a couple reviews that are mediocre. What are the odds? The website itself states that customer reviews cannot be taken down yet it also said elsewhere 115 of the reviews I asked for were filtered out and I was unable to read them. You draw your own conclusion.

Move size: 2 Bedroom Home Service cost: $2700

Roger is a con artist …The management says they will call you back - after 7 calls and 2 emails no call back ..Just AWFUL people to deal with . Roger promised - I will be with you each step - when they showed up to my house - they wanted and extra $1200 - Roger never returned my call .. Roger said a 4.5 moving company would pick up my items -a 1.9 review company did ..I was supposed to get a rebate - it never happened..I do not know how they can live with themselves by lying ..

Move size: 2 Bedroom Home Service cost: $3200

I hired Alliance for direct delivery and then confirmed it with the sub they hired. The day of the move, the sub said it won’t be a direct because of scheduling problems. That’s not my problem, it’s theirs. And it’s NOT what I paid for! The Sub then tried to exploit me as a senior citizen, asking for $1,200 extra when I had EXACTLY what was on their itemized list, and not one thing more. I said, “I know I don’t have extra. Let’s do this. Let’s measure the truck and decide together exactly where 840 cf is (what I paid for); once the truck is at that point, we can stop loading and I’ll deal with anything that might be leftover on my own.” Their response was “measure all you want, you’re still paying $1,200 more.” I protested saying “How? If I paid for 840 cf and that’s all I use, how is it more?” The sub got mad and cancelled, saying “find another truck.” Basically, if I won’t let them exploit me financially, they’re not interested in the job. THEY cancelled, not me. Yet ALLIANCE did NOTHING TO HELP ME and refused my refund, saying “You hired us to provide a truck; we did that, so no refund.” I disagree. I hired them to provide a truck to DELIVER DIRECTLY, and they didn’t do that. I hired them to send a reputable company, and they sent a company intent on exploiting seniors. I was going to report Alliance to the Better Business Bureau, but then I discovered that their BBB rating is already an “F” so they probably wouldn’t care.

On a side note, my son said, “let’s just rent a truck and move it ourselves” (650 miles). We rented a 16’ Budget truck, with a maximum cubic feet of 640. ALL of my things fit into that truck, when Alliance said my things totaled 840 cf, and then as soon as they saw my things, the sub wanted to charge $1,200 more saying I had over 840 cf. When I wanted to measure out the space in the truck so I’ll get what I paid for, they flipped their lids and quit. THEY QUIT, NOT ME! And as I said, Alliance refuses to return the $1,000 taken (stolen!) from my retirement savings. YOU HAVE BEEN WARNED!!

Move size: 1 Bedroom Home Service cost: $4000

Our initial contract was with Alliance Moving and Storage who sub-contracted it with Home Movers ( We didn't know Alliance Moving was a broker company?). We were guaranteed a certain price per foot. Don't be deceived or gullible like we were. They will tell you the best case scenario like it's the exact truth. The experience has been nothing but terrible. The price to move increased 2 1/2 times the day of pick up (which we were assured would not happen because we signed up with a guaranteed price rate), the date we were told it would be delivered has been changed multiple time and we are still waiting for our furniture to be delivered. It's difficult to reach anyone and when you do finally connect with a person, no one knows anything. We would have been better off to sell everything and buy it new. I will never use either of these companies again.

Move size: Partial Move Service cost: $8077

We were not informed in our introductory call that they are agents who broker movers. They called us every day till we signed up (which seemed trustworthy based on reviews + speaking with their staff). Scheduling the move and flexible dates worked well. Day of move a different moving company comes to pick up who don't mention their delivery policy of 2 to 14 days since requested date. FEES INCREASED though we REDUCED ITEMS. Now, they won't tell us when they can deliver (24hrs notice). Alliance won't help. Don't trust them.

Move size: 2 Bedroom Home Service cost: $3300

*****DANGER, DANGER*****!!! 05/27/2021

Update to previous review, we're still waiting on "Dispatch" to call to pick up my daughter's belongings yesterday, and today,,,,,crickets are all we're hearing...

***The only thing that they seem interested in moving is your money into their account!!!*****

05/25/2021

My daughter is trying to move to from one state to another state. After looking at UHaul and Budget truck rental prices and figuring cost of gas, we decided to go with Alliance Moving and Storage because it was going to be less expensive. She contracted and paid a good portion of her savings down on a contract that was to call her on 5/22/2021 to schedule her pick up on either 5/24/2021 or 5/25/2021. After hearing nothing on 5/22/2021, she called and was told nothing. On 5/24/2021 she again called and finally got through to dispatch to find out what time that day or the next day 5/25/2021 they would pick up her belongings. She was informed at that time that her move would now start sometime between 5/26/2021 and 5/28/2021 and supposedly agreed. When a company breaks their contract with you with no possible way of getting your money returned for said broken contract, what are you going to do? She agreed even though for work reasons she has to be in the new state by 5/28/2021. She agreed under duress as they are holding her money hostage and are not honoring their part of the contracted dates of 5/24/2021 or 5/25/2021. They do not answer their phones, they do not return phone calls and this has been an utter nightmare. We HOPE that they will eventually complete the move without damages to her belongings but the verdict is out. I would steer clear of this company, for us, hindsight is 20/20. :(

Move size: Partial Move Service cost: $3200