All USA Van Lines

PLEASE DO YOUR RESEARCH BEFORE HIRING THIS COMPANY..I was referred to this company because a friend of mine knows the owner personally so I decided to contact him to get a quote.. He asked what kind of items I have and I told him, he said to send him and text with the list of items..he called me back and say that someone from the office will contact me. The following day a gentleman from the office contacted me by the name of Glen and I went over the items that I have again. He quoted me a price of $1200.00 which was then discounted to $900.00. I got an email confirming that price..so I went ahead and schedule the pick up. I got an pick up time between 9:00 am - 11:00 am, the time passed and no one contacted me. so I called them at 11:30 which they informed me that the driver is on the way and he should be contacting me shortly..1:00 pm I called back they still telling me the driver is on the way..the driver finally called at 1:30 pm saying he's stuck in traffic and should be there in 15-20 mins which turns out to 2 hours. So they came and starting packing the stuff in the truck..When the finish loading all my items in the truck..To my surprise I got a final invoice from one the guy Paul( who is very rude and has no customer service training) for the $3600.00. How did I go from $900.00 to $3600.00. they had all these miscellaneous fees on the invoice. Of course I dispute those charges but Paul wasn't trying hear it. kept on telling me to contact the office, which he knew the office was closed at that time. They are scammers!! The owner Gary is the biggest crook of all of them..he was there watching everything unfold and he said and did nothing about it. I kept on getting the run around from Gary and them in the office. I wish I did my research before I hire them. To add insult to injury, they say that they store your items in a warehouse..BIG LIES!! They store your items in a old truck, everything crammed inside. A glass from one of my tables broke..Gary have the nerve to ask me what should he do about it. I would NEVER recommend not even my worst enemy to the Scamming company.. Please beware these people, don't be a victim of the company.

Move size: 1 Bedroom Home Service cost: $3600

*PLEASE READ BEFORE USING THIS CO**I don't know where to begin. First of all this company are BIG TIME SCAMERS! and shouldn't be in business. Should've read these reviews before using this horrific people. I was given all my pieces of furniture to Phyllis and she gave me a quote of XX amount, she assured me it wouldn't be more if I had a couple xtras boxes. Movers get there , they start taking furniture apart into extra pieces, so they can charge more, once all of our furniture was in there truck they say you went over by a lot a cubic feet, so Ill have to call my boss and see how much more it'll be. it turn out to be $1000 more, which it was to late to say no because of the furniture being in there truck. But that's how they rip people off , they don't give you an exact quote when they arrive they give it to you once your stuff is in there truck and double your move and a had a broken vase and broken plates, do you think someone has called me to do a claim of course, they already have their money.. PLEASE USE ANOTHER COMPANY that are more honest, safe yourself a headache and stress and Phyllis I hope you read this because you are the worst customer service person I have ever dealt with. You and your boss are bunch of rip offs and SCAMERS!!

Move size: 2 Bedroom Home Service cost: $2400

Made an internet review that should clear it up:




Personally I feel I had an awful experience with very disrespectful drivers and dispatchers. Incredibly unprofessional. Dispatch called from a completely separate number area code stating driver would be there between 12 and 2pm. They showed up at 3. They showed up in a Penske truck and no uniform. They blindsided me with a 50% upfront cash or money order only down payment which was never discussed at time of set up. When questioned driver became irritated and very confrontational. His only effort of customer service was when tried to give me his personal cell to verify the charge was correct with a random person as if that was reassuring. I refused not feeling comfortable and was mocked. I attempted several times to call the original office I had set up with but no answer. They have closed office as it was Sunday. This made me question this mover even more. Why send service out( no uniform in unmarked car) if I could not reach someone Incase emergency?

I moved beyond this hoping I could maybe find a solution through the driver. I asked him to please have the office call my number to feel more comfortable and I was mocked again. At that time I was called by a different unrecognized number. The person was claiming to be dispatch calling to ask me why I had an issue with the driver and more worried about me recognizing the her personal inconvenience than helping fix the issue. I was willing till this point to find a solution and resolve this to continue the move however I now felt extremely uncomfortable as I could not find any evidence to this person being my mover.

Reasons were once again, no uniform, no name tag, Penske truck, cash only demand, office not open for calls, combative personal, and unrecognizable numbers and unwilling to help service.

I’d like to add that when I asked the dispatcher to cancel she told me there was charges and told me that I wasted her one and her drivers Gas like I was to reimburse. She told me the driver would explain the charges to me. Before I hang up the helper or passenger came to tell me the driver needed to speak with me by the truck. I go to talk and he is on the phone complaining about me to his next customer. I try to look past it and wait in the rain politely. I wait as he calls 3 other people via Bluetooth and ignores me. Each call was to tell someone how crazy and ridiculous I was being. Ask anyone, I’m clam in situations like this. I’ve worked in high end jewelry stores and b2b customer service along with 13 collective service positions.

I got fed up and told him when he was ready to come get me, without a word he packed up and left. Dispatch calls me and yells at me to reaffirm their inconvenience and then the driver calls to do the same just bad service all over.

Move size: 2 Bedroom Home Service cost: $2000

I had place an order for movers 6 weeks out before the time. I strictly told the lady(Phyliss) that it should definitely be for 6-12-19. Well they called me on Monday 6-10-19 stating that they would be there the next day. I said "NO" it's for the 12. The man was so rude to me, he told me you either take tomorrow or else. Phyliss had advised me the she would be my contact person throughout the whole process, well when I called to speak to her, I was told she was out of the office for a couple of days. Not only that, they refuse to give me a refund on my deposit because I couldn't move on the date they said because I still had one more day to find out my 2 week notice. I had to dispute them for charges. They are very unprofessional and bogus!

Move size: 2 Bedroom Home Service cost: $1900

I never write reviews but hopefully this will help someone else to not make the same mistake that I made. Oh where to begin. First off they were late on pickup by a couple days so I was late on leaving my apartment which cost me extra rent. I, like everyone else, was charged way more than quoted. According to  what I have seen from other reviews it is typically twice what they quote you. For me I was quoted $1450 and charged over $3300. Not sure how, I barely had anything moved, a bed a dresser and some boxes. They told me that the cost was contingent on weight so I only packed light boxes, clothes etc. When they showed up they told me that they calculated weight by square footage and way over estimated my actual weight. I don't know you would think they could weigh the truck before and after, or be up front on how they charge you in the first place, but I guess that would be too honest. So anyway here I sit, movers are already late so finding a replacement isn't an option so what do you do. They took all my stuff and off they went. This was May 30th I believe. They call me up a week later and say "Oh I'm sorry we are not going to be able to deliver your stuff to your town because there is a regulation on truck size. Our truck is too big so you will have to meet us in Pendleton, OR. Don't worry it's only about a 45 minute drive from your home town." So first of all Pendleton, OR is a 3 and a half hour drive one way, secondly I found their explanation rather fishy since we have 2 Semi Trucking companies based in my home town. So I called Idaho Port of entry to check on their story. To make a long story short they are full of crap. So I declined having my stuff moved to Oregon and we made other arrangements, which now only have me driving 2 hours to pick up my stuff.. Yayyyy! Well it is now July 2nd. Here's a joke for you. What has 2 thumbs and still hasn't received his stuff?.. This Guy!! I called yesterday and guess where my stuff is located.. Wait for it.. 2 miles away from the house I moved out of. So apparently it takes just over 2 weeks per mile. So I figure by the year 2130 I should have my stuff. Luckily I was told by a very convincing woman on the phone that a manager would contact me yesterday. Oddly enough though he never called. When I called again today I was assured that the manager would call me before the end of today. I totally think that is going to happen. In all seriousness this company is crooked and there is no other way to put it. Everything about them is shady. Please, for the love of God, use another company. Oh another story before I forget. My friend used this company and had a valuable painting 4-5 thousand dollars valuable. It was "lost". He was reimbured 60 cents on the pound, which is what I agreed to in my contract. He received a whopping check for 5 dollars. I wish I heard that story before they had my stuff. STAY AWAY!!

Service cost: $3400

The movers were foreign and could hardly communicate with us. The items were in storage for 30 days..when returned many were damaged and some were not delivered back at all.  I called them, wrote a letter, called several more times.  I was put on hold, hung up on,,,,,they never acknowledged receipt of my e mailed letter.     the most important item missing was a bookcase that belonged to my deceased brother that can not be replaced.   They also grossly overcharged us compared to the estimate that I received   DO NOT US THEM HORRIFIC!!

Service cost: $3200