All Services Movers

   When I contacted sales person I told her that there was a Grandfathers clock and a safe that weighed approximately 450lbs. that was a concern . I was told that was not a problem. On the day to move the furniture from storage unit to new house two men and a truck arrived. The truck had a broken lift tail gate on it and a new helper for the day. They managed to get the clock on the truck but were unable to lift the safe. They arranged, with the manager, to have another truck come the following day at no extra charge. I agreed. The new helper had physical problems assisting the driver. When they arrived at new home they were informed that all the walls and trim were freshly painted that week. Did not matter for some walls, trim and furniture were damaged. The following day, four men and a truck with a working lift power tail arrived and loaded the safe. On the way the home site, three mile away, the truck broke down causing a traffic jam for about two hours on highway until a third truck arrived and the transfer was made to it. When we arrived at home I was informed that there was an additional $150 charge. When I tried to get the damages taken care of I was told to contact the insuance company. To this day it has not been resolved.          Very unhappy homeowner.

Service cost: $652

Move was awful! We were quoted a price, then the price was increased; then when the truck arrived they wanted $2000.00 cash more or the truck wouldn't be unloaded. We were told there were professional movers at both ends, but when truck arrived with only driver & 1 helper, we were required to go pick up migrant workers at Home Depot to unload. Not professionals. When truck was unloaded, MOST items were damaged, & about half were severely damaged. We contacted the company but haven't had any satisfaction. This was all last August and we've been too upset to try to pursue it.
I still hope to get some communication from them. We're elderly and this is very hard to deal with.  We did pay the extra $2000.00 cash so the move turned out to be about double our original quote. .

Service cost: $4000

Hired for my grandmothers move to Florida, they quoted $3143.81 for 857 cubic feet, when they picked up items in CO we refused to sign loading paperwork because they looked at it and said - oh more like 1200 cubic feet & wouldn't measure, did not stack to top of truck because they said truck delivering would be shorter. I called and was told we would get a remeasure upon delivery. Instead they came with a huge truck & said they would not re-measure because our stuff was in the back and the transport service they hired ( a 3rd party) didn't measure by cubic feet - just weight, which they did not know because there were 3 households on our truck and ours was in the back, but being delivered first. Then they said the used a larger truck so is could not get into the neighborhood we had to pay an additional $500 cash to the driver to put in a different truck or we could unload it in the parking lot where they parked and handle it ourselves.  There were several conversations where he threatened to hold her stuff hostage or take it somewhere else if we didn't pay the driver of the 3rd party cash and take him to rent a smaller truck.
Credit card was charged almost double estimate, we finally a day later and several hours later than he said he would be had the "mover" in his slip on open toed sandals move from one truck to another and got a measurement we had him sign off on - called Kevin - who is the owner but goes by Kevin because he does not like to use his real name he said he would send a check for difference - 2 1/2 months later and several phone calls and email, still no refund.
Items were opened and tossed into larger because so they could charge us for boxes and packing, they were already packed and marked Packed by owner as they requested. there were large holes in many items, fragile glass ware and antiques were tossed in larger boxes and literally tossed into a bedroom where they stacked everything they brought - all in one bedroom with Fragile items on the bottom,  dozens of items were completely broken, and antique   table was left unwrapped and upside down in the truck with boxes on it, it is damaged beyond repair.  My grandma has been in tears every time she opens a box.  We told them stuff was missing, they never even delivered the glass table tops, but didn't care because they did not check off anything on the bill of lading just drew a straight line.  Missing many many items and so many were broken it is unbelievable.
They charged us for additional packaging of items that they did not pick up even though it was on there list - 2nd TV and packaging and box - but he said we have no way to prove that it, so it doesn't matter.
They did not unwrap, check anything or place anything in the correct room, they gave us NO time to count items, look at items, and it didn't matter because we could not get to any of them anyway!
I could go on and on, but really PLEASE READ BBB reviews,  long story short, owner is exceptionally uncaring, could care less about customer service, hires third parties to do the work that are not movers just trucking companies. There were two guys who delivered and there was absolutely NO professionalism, just toss it and run. 
This is over 2 months later, we are still missing items, still finding broken items and still un-stacking the ceiling high mess they tossed into one of my grandmas bedrooms.
I have never experienced such a blatant disregard for professionalism, industry knowledge, service or accountability. Please read reviews carefully before hiring this mover! Ask them who will actually be delivering and driving your items across country.
Moving is stressful enough and this horrible company made it so much worse, we feel completely ripped off by price and service and the owner literally does not care and just keeps registering his business in different states. Went from Memphis to Houston, his only truck is registered with DOT in Los Angeles and he works out of his home in Washington.  Please DO YOUR HOMEWORK BEFORE HIRING, I wouldn't wish this experience on anyone!
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Service cost: $6589

My experience with All Services Movers has been the worst experience I have ever had moving and one of the worst customer service experiences of my life. I selected this company for my move from Austin to San Francisco based on promises on their web site and the sales person (Scott) regarding their pledge to treat my household goods carefully and to provide courteous service. They were not the low price bidder. 
 
Pick up
The moving crew that picked my items up in Austin took an extremely long time to complete my relatively small job. They were unprofessional and worked very slowly.  My roommate at the time joked that they must be getting paid by the hour due to their inefficiency. The team also showed up much later than agreed on. Prior to the movers coming, I had spent a considerable amount of time wrapping my furniture in plastic and bubble wrap to protect it. It is a good thing that I did so, because they were not all careful with my belongings.  I had to insist that the large furniture was wrapped in pads and I had to correct the movers more than once, instructing them NOT to put tape directly on painted surfaces to protect the item. Their inventory sheet proved to be incomplete and they left items (a remote control I specifically asked to be wrapped with my TV) behind. 
 
Storage/In Transit
Communication with All Services Movers after the pick up of my belongings was extremely poor. I had to call several times, was frequently placed on hold and found representatives to be rude and not helpful. Storage costs were not well communicated and I was overcharged for storing my belongings. Finally, I have a message saved stating my items would be delivered between the 18th and 21st of January. The delivery did not take place until Friday the 23.
 
Delivery

After waiting for two extra days, I was eager for the delivery of my items so I could move in and get settled. However, upon seeing the condition of my belongings I was literally sick to my stomach. My first encounter with the delivery team (lead by Alex) was offensive. He was extremely rude and charged me an extra 40$ on the spot because the elevator was not up to par. I reluctantly agreed and paid the extra amount in cash. Their demeanor was aggressive and rude. As the team started to carry my belongings in, I was immediately surprised at the terrible condition some of the boxes arrived in. Items were literally coming out of the boxes and the driver joked that he could hear the rattling of broken glass inside of them. He acted as if this were some sort of joke and did not even offer an apology on part of his team or on behalf of the company. My lamp (wrapped in bubble warp and blankets) was completely bent at the top. My coffee table has severe gouges in the wood due to poor handling. Part of my bed was missing completely and still has not been found. As expected by the condition of the boxes, many of the items inside were broken. .

Service cost: $2500

I have used professional and non professional services on more than one occasion and after reading some of these reviews I would like to start off by stating that there is no such thing as a 'perfect' move (even if you move yourself). SO, with that being said please don't allow anyone to tell you otherwise. I have used this company twice now and have had decent moves, of course I did use common sense to my ability and wrapped my own valuables to the best I could along with doing my own packing. It's true when they say if you want something done right the first time, then you should probably do it yourself. When the movers came I made sure I stayed on top of everything & directed them throughout the process. Overall the guys did a good job (whether they came from Home Depot, Workforce, next door, down the street, whatever, at this point I don't really care) point blank, they did a good job. I got my items within the time frame originally quoted, the only real issue I had was when I attempted to call the customer service line. The high volume of calls those girls received led to impressively long hold times. Aside from that my sales representative was great and helpful, the office staff seemed as friendly as anywhere else, and the office location was local to me. I had a few broken items, a box was left accidentally but was over nighted per one of the managers for me, and I was under quoted a tad bit but that of course was my fault because I left off a few items. All issues were understandable & negotiable through the company whether I was at fault or not. AGAIN, my move wasn't 'perfect' but I'm not the type of person to give my personal experience to falsely expose the company nor do I ever expect a service whether it be the worst or best I've ever had to be free. I've used Atlas, Mayflower, and Allied before, paid almost triple the price and have gotten the same services along with the same few issues. I worked closely with my representative to ensure we were all on the same page throughout the entire move & had little to no problems. Working in the mobil industry causes me to relocate a little more than I personally would like but overall the team was helpful throughout each move I had with them and I plan to utilize their services again in the future.

Service cost: $16731

Mark was very good during the sales stagfe and called almost everyday. As soon as I signed the contract, he stopped calling and would not respond to me.  He was only focused on the sale and clearly had no interest in how the move actually went. We contacted the company with ONE MONTHS notice. They pretended not to have been notified though we have phone and email records. Then they delivered our things to us TWO WEEKS after we moved in and TWO WEEKS after the date we had set. Lastly and most importantly, they brokered with a poor driver who picked up day laborers for the unload. Boxes had been crushed a rolled and stacked very poorly. Broken glass was all over the truck.  They gave me boxes that were not mine, and failed to give me some of my items. When called about this, they pretend to listen, take not notes and then do nothing. We are hiring an attorney and initiating a claim.  .

Service cost: $6000

Http://www.bbb.org/nashville/business-reviews/movers/all-services-movers-in-nashville-tn-37076156**There is an alert on this businessReason for RatingBBB rating is based on 16 factors. Get the details about the factors considered.This business has no rating at this time because BBB file information is being reviewed and/or updated.This company has an NR rating based on the issues outlined in the "Accreditation" and "Reason for Rating" sections of this Business Review.This company has a serious pattern of customer complaint. Specifically, complaints allege consumers are promised delivery times for moves; however, the company fails to arrive in a timely manner. Complaints also allege estimates provided before the move increase substantially when the company attempts to deliver items, and many complaints allege items arrived damaged or were missing. Some allege the company delivered items that didn't belong to the consumer, while many allege failure to return calls to address consumer concerns.On September 5, 2014, BBB contacted the company to request their immediate cooperation in resolving the complaints as well as their cooperation in eliminating the pattern.The company responded to the pattern of complaint by referring to the "Terms and Conditions" portion of the contract stating, "The Terms and Conditions provide a list of services that we provide that may be either an extra charge or already included in the price. We do not and will not perform a move without being bound to our Terms and Conditions via an electronic signature from the customer."Mr. Dixon, President of All Services Movers, also indicated he was out of the country the month of August 2014, which led to customer dissatisfaction because he wasn't able to communicate with customers during his absence. He indicated an employee would be added to handle tasks while he is out.Although the company provided a response to the pattern of complaint, several consumers remain dissatisfied and their concerns have not been resolved.BBB will update this aspect of the Business Review once additional information becomes available.(The above was copied and pasted from BBB).

Service cost: $8000

We have moved for employment 8 times over the past 20 years. We have never experienced a move like this before. It is my fault - I should have done research. I took their word that they were going to be professional in this move.  I was lied to, disrespected and so many items were STOLEN but I was told lost.  Please take my word and do research and find a reputable company. The manager Kevin will show you no respect and threatened to keep my items until I paid IN CASH an exorbitant amount for delivery (which was different than what I was told at the beginning). I have never had to write such a complaint before. I just want to spare other customers the aggrevation that I had to endure.

Service cost: $6200

I only wish there was an option less than poor.  They gave us 2 hours notice for pickup, and 24 hours notice on delivery , called on saturday to deliver monday morning, expecting cash on delivery.  We had to borrow from everyone we know because the banks were closed. I was charged 2k over my visual estimate claiming it was all packing materials! 2 heirloom pieces of furniture were destroyed with no chance of repair, as well as the display case on my 4k oak bar.  had id known ahead of time the etremely careless service I was going to recieve, I would have thrown all of my stuff away in colorado and saved the hassle and stress that this company caused me.  Never ever use All Services Movers, once they get your deposit, they no longer care about you, your stuff or your blood pressire!

Service cost: $4100

My complaint is regarding multiple things. I told her that I needed to have my belonging packed and then stored until I have a permanent address. So she sent an electronic contract for me to review and sign to move forward with the process. However, when the movers showed up they were under the impression that my stuff was going to be packed and shipped. So the representative of the company filled out some information telling me what my balance would be and once I get the actually permanent address to arrange shipment. So I call to arrange for shipments. They tell me to send an email and select the date I want my belonging shipped. If they could not make that delivery date they would notify me and give me a time frame of 2 to 10 days. So I send an email and a few days later I get an email saying my stuff is on its way and should be there in 2 to 10 days. On 8/13 I get a call from a representative Victoria Reyes stating that she needed to talk to me about my final balance. In that discussion she states that there was an error and my balance would be (1k plus) more than expected. And on top of that my stuff had not been loaded and shipped. I asked to speak to the manager who goes by (Brian) and he was no help and would not work with me. In addition, he said it could take 2 to 22 days from my stuff to be delivered. I talked to Brian about the email and the conversation I had with his representative about delivery dates and he acted as if I should know how companies work and that it was my fault for not catching the errors and miscommunication his company made. I asked what it would take to get my property to me for the weekend of 8/15. He said if I paid an additional $500 dollars they would ship my stuff on a truck by itself. I then told him I was going to come to the warehouse and pick up my property myself because I was moving. They said I could pick up my property but still had to pay 70% of charges to get it. So I go get my property. Everything was there except my two wooded bed rails. (copied from the BBB).

Service cost: $2000

Where to begin. 
The 5 weeks delivery time, 24 days of which were after the "arrival estimate". 
The shattered bookcase. The damaged bookcase. The missing box.
The rude driver who laughed at my concerns and told me blatantly that my complaints would do me no good and it was my own fault for shipping such "shoddy" product. 
The impossible task of getting ahold of Customer Service who never seems to be available, nor do they respond to messages.
The 4 month process of trying to file an insurance claim only to be "respectfully declined" per fine print in my contract I know nothing about - nor do they include in their refusal.
The argument back and forth on the BBB website concerning my claim where the responding representative goes from apologetic one minute to accusatory the next. The same rep promised me a check for the late delivery over 2 months ago.
I'm still waiting. 
Or perhaps the pitiful settlement offer I was offered for my silene in agreeing to never speak of this entire horrendous ordeal again. 
Liars. Thieves. Crooks. Con men at every corner. Save your money, save your sanity. Keep looking for someone else. Their main selling point was their spotless BBB/customer service record, which has since changed dramatically after I decided to use them according to the BBB and this site's content. I find myself suspicious of all the glowing recommendations by customers who didn't experience a single hiccup. All Services Movers only Service is how to screw you out of your time and money. .

Service cost: $1500

Brendan the sales guy lead me to believe that the average lead time was running about 3-5 days. He noted that in the contract the lead time was 2-21 days but, this was not the normal lead time for them. The movers picked up September 21 and were supposed to deliver October 9. It is now October 11. The movers contacted me October 7 stating they were going to be here October 9. I took off work to meet them. The day they were supposed to arrive they called me and said they didn't realize that my location was between two other stops they had to make and that they are rescheduling my drop off for October 11. When I asked them why and stated that I had taken off work to meet them they told me that in order to save them money they needed to reschedule there drops. Perfect example of a company putting the weight of its problems on the customer. I continued to argue with them but got no where. It is now October 11 at 10am and I haven't received any phone calls from the moving company and they will not answer any of my calls. They are supposed to be here today. I assume this is standard practice as they have all the drivers work off cell phones that don't have voicemail boxes setup. I called the main office and spent 45 minutes on hold this morning before I hung up. I paid $4500.00 to a company that can't meet the basic needs of answering the phone. I advise you to steer clear of this company. They understand nothing of servant leadership.

Service cost: $4500

Do not use this company! You will be sorry!!They lied.they cheated,they stole my property and would not even return phone calls.I will not go into all the details but I promise you this company will not be around long if I can get my lawsuit filed and heard by a judge or jury.  They arrived(late)and informed me halfway through the load out that there would be an additional $850due because I exceeded my"estimate footage".I asked why the footage would matter as long as it fit in the truck since the truck was going to Miami anyway.It was t h then I found out that they were going to unload my household goods in Houston and load it out on another bigger truck.I tried to call the salesman Derrick but no answer.While they advertise 24 hr service that's not true either.AVOID USING THIS COMPANY!!  .

Service cost: $4500

We used All Services to move us from Seattle to Florida not too long ago, and I must say I am overall pleased with these guys. I'm military based currently and was a military brat growing up so I have definitely had my fair share of relocating my whole entire life. We have moved ourselves, have had the military relocate us, and have hired professional movers before and still had nothing but problems. I planned to move us myself this time however my wife ended up going into labor which made things a little difficult to do. We did some researching and finally came across these guys. The reviews didn't seem too entirely had and they had an A rating with the BBB which to me is a plus. They provided everything I needed to have the move approved by the military and they did a fantastic job. We had an amazing rep, the movers were nothing but kind, and customer service helped every step of the way and for the price we were shocked. These guys really took care of us!

Service cost: $16870

Avoid this moving company at all costs!! I initially went with them for their great prices, and they seemed great at first, but it is definitely worth the extra money to go with a company that is more qualified and professional. I gave the company 2 starts because the movers themselves were fine, and they actually did a great job getting everything wrapped and packed in a timely manner. I felt bad because they were caught up in my mess with the company when they clearly had no idea what was going on. This company is the worst with following up and calling customers back. I always had to call them and leave messages because I NEVER got a response. They pretty much stop responding to you after they collect payment. I am SO unsatisfied with the lack of communication and customer service!

Service cost: $1700

Let me start off saying I am a very unsatisfied customer that original had a move contract with liberty relocation who picked up my household goods and was suppose to be stored in the texas warehouse. Well, they was shipped without my permission and stored in a different state. I never told this company to ship my goods but they did and want me to pay to get them shipped back to texas. After getting the run around to where my goods was stored I finally got tired of liberty relocation lying to me I went to the office to speak with a manager. When I got there the office was closed at 8 am and the employees was waiting outside for someone to open the office after an hour had passed we had to walk around to the back of the office to get in. The things I seen! Things was everywhere boxes look like they was tamper with, boxes was smashed and there was an awful smell. Even though it was not my items stored in the warehouse I feel sorry for the ppl goods that was. After walking through the warehouse and making it to the front I spoke with the employees that was there and was asking where was the manager. No one wanted to give me straight answers so I told them that I was going to stay until I get some answers. In the mean, while I started looking around and notice different contracts that was in the office liberty relocation, great American moving and storage and all services movers. "Yes all three of these companies are ran by the same ppl!" after a couple of hours passed finally an young lady by the name Nicole showed up and we spoke and she was very nice but it still doesn't make me happy of all the things I have seen and the lies that was told. I just want to let you know before you move with a company make sure you do a search. Cause these 3 companies are brokers!

Service cost: $6000

I've used these guys a few times now and both times they did an exceptionally great job. They made it as easy for both me and my parents as possible. Both times Samantha came out and performed what they call an 'In Home Estimate' for us and both times she did a phenomenal job. I didn't pay a dime over what she quoted me, the team was extremely helpful & tentative to my needs, and the customer service team Latashia and Tanesha were great also. Will definitely be using this company for our moving needs from now on.

Service cost: $19352