All Pro Moving Group LLC

Firstly, every positive review on here is an average of one sentence with zero experience detail (I suspect fraud posts). Yet every bad experience on here is very detailed (honest posts).

We hired All Pro Moving Group LLC to move our household furniture from Washington State to Canton Texas. We received a binding contract from All Pro Moving We hired Group in the amount of $9,494.64. This was based on a meticulous itemized list conveyed to an All Pro Sales agent named James who calculated the CF required to move our belongings. Between phone, email and text, we spent approximately 2 hours working with James to calculate the necessary CF requirement. The itemized list was on the contract.

In Washington, the driver showed up a day late which resulted in us having to pay our staff to stay an extra day. We were also charged $800 for ferry fees, when the ferry fees were actually only approximately 25 percent of that total. We were also charged for packing materials, when we provided all of the packing materials. Our staff packed and moved 80 percent of our content into the truck in Washington. Out of the itemized list in the contract provided by James who calculated the necessary CF, we were only able to load about 30 percent of the items he calculated as he greatly miss calculated the CF. We then were charged for 1520 CF instead of the 1171 CF that James quoted us. We had to donate the balance of furniture to Habitat for Humanity, as our house was on an Island, and there was nowhere else the furniture could be stored or moved. New owners were moving in. Value of donation was $10,000.

From day one after we agreed to the contract, and paid our deposit, All Pro Moving Group was completely unresponsive, and impossible to communicate with. Phone numbers that went nowhere, voicemails not returned, voicemail boxes that were full, as well as absolutely no responses to our emails. The only way we could reach anyone was if to pretend we were a new customer and call the sales quote phone number listed on their website.

We also asked repeatedly that the movers arrive AFTER the 21st of October. Furniture arrived a day too early in Texas. We had to make special arrangements to meet the movers a day early, and then they arrived several hours late and due to this, did not re assemble the furniture per contract.

The movers also would not deliver our furniture at destination unless we paid them an extra $3,28.78 (cash or money order only).

Terrible experience.

Move size: 4+ Bedroom Home Service cost: $12523

I called them to help me with my cross country move. They selected my moving company, who was horrible. I contacted them to advise them of various issues I was having with the moving company - they did nothing to resolve or help me resolve the issues. My items didn't arrive for several weeks later and were very damaged. The movers did not provide me any notice for the drop off, they were so unprofessional. Yet, when I contacted All Pro to help me, all they did was try to convince me that they were helping, while actually providing NO help at all.

Move size: 2 Bedroom Home Service cost: $2000

From the minute I contacted Sydney in sales everything went well with my move to Anchorage. I accepted a job in Alaska and had a large household to move with all of my kids things etc.

The cost was competitive and I noticed from other reviews and research that All Pro specialized in long-distance moves.

They didn’t disappoint and all of our things arrived safe and sound and on schedule to our new home.

Importantly, there were no cost over-runs or added fees following the move.

Move size: 4 Bedroom Home Service cost: $16300

I asked a few folks at work who they used to move last. One of my colleagues recommended All Pro. I needed to move to Los Angeles from my Manhattan apartment when I received a promotion and re-location package. The team that came to survey my belongings and provide the moving cost estimate was first rate and quite seasoned.

The pickup and delivery was on time and there were no issues at all.

Also, there were no additional fees following the move which was impressive.

Move size: 1 Bedroom Home Service cost: $11100

AllPro Moving group has an interesting business model. Their sales rep will talk to you all nice and tell you all the "perks" you get, like 30 day waived storage and waived shuttle fees based, but the moment you sign the initial payment, the service is actually completed by a contracted mover. In my case they paired me with Executive Moving and Storage (rated 1 star on Yelp across 31 reviews). I realized at this point that I was screwed. AllPro doesn't actually do anything (they middleman a sales fee and tell you to just call the moving company if you have any problems) and drive business to companies with terrible service level commitments. The moving company they hired did delivered my goods 5 weeks late, charged extra for storage, and extra upon delivery for a shuttle (which my AllPro rep said I woudln't need!). I had to call the moving company 3-4 times a week as they kept delaying the move. To top it off, furniture was scuffed and parts lost. The problem is AllPro exists to "clean up" the image of its moving company partners, obviously I wouldn't pick a mover with 1 star, but AllPro can just link you up with garbage.

Just do more research than I did, maybe don't use a broker, don't assume the rate is what they quote you on the phone, and definitely don't use AllPro, because you're worst case get a 1-star mover actually handle your move.

Move size: Studio Service cost: $2000

Great Service Overall for me and my family. These guys helped me in my worst ever relocation situation. I hired the company in December 2019 to move me and my family for work. I was supposed to get my items delivered to me on 1/15/20 in TX. When I got to TX Monday 1/13/20 to get my keys, there was an issue with the association. There was a board approval pending the lease agreement. This floored me as I am an HR Director and had this buttoned up in December. All Pro worked with me and helped put my stuff in storage for a week, and delivered everything in mint condition 2 days ago on Thursday. Granted I chose to pack myself (I'm in HR not Moving) so some Ikea dishes broke, whatever. I'm thankful that this error between the HOA/Real Estate Agent did not impact my move or price! So I'm writing to give them accolades! They went above and beyond for me, my family, and my move! Thank You Chris! Guillermo my team lead or foreman guy was AMAZING!!

Move size: 3 Bedroom Home Service cost: $2100

This has been the WORST experience I’ve ever had with a business.

I needed to move from Northern VA to Chicago IL for a work project. I called in and spoke with a representative who educated me on the difference between a carrier and a broker as well as some other moving guidelines I was unaware of. She was very clear that they were a CARRIER that just had a broker’s license for a few states that were out of their range like Hawaii.

I signed on Dec.13. I repeatedly mentioned that I needed delivery on or before Dec. 23 as I was going on vacation for Christmas. I also mentioned that my building has strict moving rules. We have to reserve an elevator and schedule the move at least 72 hours ahead or they would charge a fee and could refuse to accommodate the move. She said though she couldn’t guarantee a delivery date as that was against regulations but most moves took 5-7 business days and this definitely would not be a problem. Per my quote I paid a $598 deposit to All Pro and was supposed to pay $420 on pick up and another $420 on delivery.

My things were picked up Dec.18th I was told I was going to receive a call the night before pickup so I could prepare. I did not. I received a call from the driver when he was 30 minutes away from the storage unit. I did not make a big deal out of it and went to meet the driver. The pickup and drop off prices went up to $463 each. I said fine and tipped them $100 to get my stuff there safe and on time.

For the next two and a half weeks I emailed, text messaged, and called trying to get an ETA on the move and to make sure the movers knew about my building requirements. I talked to countless people and they all said it would be fine.

On Jan 15 almost a month from the pickup date I received a call around 5:30 saying they were going to make the delivery the next morning. I said that’s impossible because as I’ve said in all my emails, calls, and texts my building has rules and I need to reserve the elevator as well as register the move. It was after business hours at this point so I could not even call the building to see if I could talk my way into an exception plus I was not even in town. He seemed confused and I got the feeling it was his first time hearing about this at all. I reviewed everything with him and he said he would call base and figure it out, he may have to do it at the end of the route or they would have to drop it off to another company or something. We were both very clear it could not happen tomorrow.

The next day I get a call bunch of calls from them around noon. I call back and he tells me he is 30 minutes away and asks where I want him to put my stuff. I was confused as we just spoke about this was not possible last night. We were both very clear and at no time did he declare his intent to just try and make the delivery anyway. As the conversation progressed it got progressively more rude until a friend that was with me decided to start recording because she was shocked at his tone and behavior. Finally he said I had 20 minutes to figure out or he would leave my stuff on the floor in my lobby or on the curb. In a panic I called my building and begged them to facilitate this delivery as I did not want my things thrown away or stolen. They agreed as long as I paid the $600 unscheduled move in fee. The driver then told me I had to pay the balance first electronically as I was not in town. I refused as I could not verify my furniture was actually there or undamaged. I told him I would transfer the balance the next day when I got back into town. He refused and said he was going to put my things in storage at MY expense.

I immediately call All Pro’s emergency number and explain the situation- they tell me someone will get back to me as soon as possible. As you can probably guess no one got back to me. For the next couple days I call and email trying to get an update on the status of my move and a location of my things. Finally I get a call back and they basically tell me if I have to pay an additional $1200 to get my things delivered.

At this point I’m done. I despise being taken advantage of and luckily I come from a family of lawyers who hate when businesses try hiding shady practices behind a contract. This whole thing has been such a nightmare and just a never-ending headache that I decided to leave it to the professionals. I retained legal counsel and they plan to file complaints with the DOT, BBB, Federal Motor Carrier Safety Admin, and ASMA. They are requesting my contract with both companies and plan to pursue it as they believe I have a case under Chicago regulations and statutes.

I’ve been more than reasonable and accommodating throughout this situation and though they have admitted and are clearly at fault they have made no attempt to rectify or take responsibility for the mistakes.

All I can say is SAVE YOURSELF. I would have been much better off just selling or donating all my things to Salvation Army.

Move size: 1 Bedroom Home Service cost: $2000

On December 17th, the week of the move they call me to check the inventory. They charged me $300 more, even though it was going to be fewer items.
The day before the move, I called them to confirm when exactly they would arrive. I was informed it would be the 21st, which was not the agreed upon window. I told them this was unacceptable as I have to drive my car 23 hours to my new place and show up to work on Monday.
The manager of All pro moving group Jake Walker (who was extremely unprofessional) couldn’t give me an explanation, and just said the truck can’t make it. There was no inclemental weather or something. I asked him if they couldn’t make it, release me from the agreement and give me the money back. He said NO, then proceeded to yell at me saying that it wasn’t his fault. He tried to say if I wasn’t willing to give them more time I could cancel the service at my expense. After he finally stopped yelling on the phone, he told me he will call me to give me some updates about the service.
He never called back. I got ahold of Shannon and told her that Saturday would have to work because I was out of options. She assured me a mover would be there Saturday. I call them on Friday December 20, at least 30 times to confirm the service nobody answered or returned my phone calls. I waited for them on Saturday December21, they never showed up! Now they don’t want to give me my money back arguing I haven’t call them, they never answered any phone call during the weekend!

Move size: 1 Bedroom Home Service cost: $2244

You cannot trust what they tell you. I chose this moving company because I was told they would take care of my move in a timely manner. When customer service called me back and they told me my move could take anywhere from 4 to 14 days, I asked for my deposit back. I was called back and reassured that their manager was guaranteeing my delivery date. When it came to moving day(Saturday), they showed up on a uhaul..and had a contract from another carrier. I was also told at that time if they had to use anything extra(including tape) I would have to pay for it. I called customer service again, and once again I was reassured that the carriers they were using could be trusted. I called on delivery day (Thursday) to get an ETA, they said they would get ahold of the dispatcher and call me back. A couple of hours later their manager called me to say that my belongings would be arriving Saturday or Sunday. I requested to speak to her superior and she stated "I'm it" there is noone else here..I proceeded to request to speak with her boss..and she replied "you will never speak to my boss". I then asked for a refund or discount..she said she did not know if that was possible. I am writing this review on a Saturday evening..because I still do not have my belongings and they have not contacted me..

Move size: 2 Bedroom Home Service cost: $5473

My family is relocating from AZ to TX. I received a call from an agent from All Pro who seemed extremely knowledgeable & was eager to cooperate and accommodate my needs. I expressed I was on a thin budget, had received several calls, gotten several quotes from $1400 up to $9000. This was new territory for me & I could not understand why the price range was so different. I further explained I didn't have any furniture. We were only moving boxes of clothing & kitchen items.

I was given a final quote of $1400. And asked to have the paperwork sent to me. Because I've never hired a mover before,I read the paperwork thoroughly to ensure there were no hidden fees as I had heard horror stories. Upon reading the documents, I saw verbiage that explained I could be charged additional fees for just about anything; including the amount of stairs they movers had to climb. The paperwork also read as if my negotiated price of $1400 was an estimate and if I was asked to pay more, I would have to call the customer service number to inquire further details.

Another item that stood out was my move could be handled by a broker. When in my initial conversation it was expressed that I was not dealing with a broker.

When I bought these concerns to the attention of the person I was speaking to, his email response was somewhat rude. He went as far to say, "We don't work for free". Even though I never said they did nor expected them to. I found it very uncomfortable to have such a rebuttal to what I thought were valid concerns. As a consumer, it its my right to question anyone that I solicit with the intent to pay them for a service.

Between reading some of the most recent incidents and the interaction with the company's representative. I believe I saved myself a lot o f headache and frustration by not using this company.

Move size: 2 Bedroom Home Service cost: $1400

Their operation is simple but sad, they will go over your inventory list over the phone which will calculate your belongings at a smaller then usual size giving you a really low quote (Which in my case they "accidentally" left of the 20 boxes I said I would have) then request your deposit to hold the move. Well 3 days before the move they call to go over actual dimensions and that's were everything changes. All I added was a queen platform bed and that's when they informed me they didn't figure any boxes the first time around, which makes no sense because how many moves are there with zero boxes. Anyways a queen platform bed and 20 boxes double my move size which makes no sense and now my cost went from $2500 to $6500. Plus they added language in the contract about if you cancel within 5 days of the move your deposit is non refundable. So now i'm out $1000 deposit and thankfully I went to an actual reputable company because they also inform you days before you move it could take 21 days to get your belonging compared to the 5 days I was originally told.

Also don't believe any of these 5 star reviews are actual people who used the company.

Move size: 4 Bedroom Home Service cost: $6500

I recently moved from Pompano Beach to Atlanta to be closer to my parents that are getting older. As a single mother I appreciated the professionalism that the All Pro team offered during the planning and moving process.

I never felt any stress regarding the move and the cost was quite reasonable.

The manager Dylan was especially responsive and helpful during the process when I had any questions. There were no additional costs racked onto the move either.

Move size: 2 Bedroom Home Service cost: $6950

My sister, brother-in-law and I moved from Nebraska to California. We informed our customer rep, Brandon, that we had a 1,500 sq ft home, with 3 bedrooms, basement, garage and shed. After getting a binding moving estimate of $4095.87 we decided to use them for our move. As we got closer to our move date, the price went up to $13,014.37 after we supplied our final inventory. We had no other choice but to continue. Our close date was February 27th and the price went up on February 23rd. At this time, Bill (QA) asked us why we were transporting my brother-in-laws motorcycle on the moving truck. He told us that it would be insured better if we used an auto transport. So my sister talked with Donna and scheduled the auto transport. Donna told her that they would be there to pick up the bike on the 25th or 26th. They never showed up on the 25th for the bike. The movers showed up on the 26th - the job was given to S & M Relo. I had to call Donna because nobody showed up to pick up the bike. She said she was trying to get ahold of her driver and she would get back to me. After 2 pm, I called Donna again. She said that her driver had not returned her call and asked if they could pick it up the next day. My sister told her no because we were closing the next day. She then asked her if she could move the bike. She again told her no, she didn't know how to ride. After some scrambling my sister arranged for transport with someone else and told Donna.

My sister and I arrived in California on March 2nd. Our belongings arrived 21 days after they left Nebraska. My sister called Donna to ask about a refund of her $200.00 for the transport of my brother-in-laws motorcycle. She was informed that they had a 12 month hold on the refund in case she needed to move it again. As of today, she still has not received her refund!

DO NOT USE THIS COMPANY!!

Move size: 3 Bedroom Home Service cost: $13014

All pro seemed really nice but they are only a broker and the company they hired where terrible. Stole my only expensive painting among other things. If an item had wheels , at least one of the wheels was broken. Came a day and a half late which caused us additional worry and costs. They were not prepared, tried to lie and say they did not get updated info from all pro but they did. Put my belongings in 2 trucks and did not tell me they were taking items to a warehouse that was in the 2nd truck(which is how they are able to steal items and probably how so many things were damaged). Did not get that 2nd truck of items for 3 weeks. I am very thankful for what I got even though all my wood furniture had scratches and dings in them, broke the frame on my dresser mirror. Totally damaged my desk- the man who delivered tried to put it together but could not, just shook his head and said no way he could fix it. I am not sure I would ever refer to All pro if they do not screen the local company that they hire any better than they did the ones they hired to move me. I understand that the price goes up as they actually load the truck and get a final estimate but $2000. more seemed a little steep but what could I do we only had 4 hours left to be out because they came a day and a half late. Very disappointed in all the items missing. I did file my claim but it can take them 120 days to process, so I will do without some of my items until I get compensated, hope CSI is a better company than the movers.

Move size: 3 Bedroom Home Service cost: $12000

This review is based on the initial quote estimate and payment made to this company. My items have not yet been picked up but I am unfortunately bound to their contract and since the fee was almost a $1000k we’ve decided we have no choice. I will update this review once my items have arrived. And will if they try to scam and over charge me file a report with the BBB and call every news outlet and have this company investigated and humiliated as this is the only way to get companies to care about their customers these days.

My father who isn’t tech savvy booked this company for his move from New Jersey to Texas. Today a Saturday. When he called me to tell me he did so I asked him for the company name so that I could verify it was a reputable company. Immediately upon searching this company negative reviews emerged left and right from every website. So I asked him to send me the contract so that I can cancel his order. He told me the lady who he spoke to Christina B. Told him he has 72 hours to cancel. I confirmed this by looking at the last page of the contract named “Cancellation Policy” I contacted Christina who did not pick up but then called me back. I explained to her that I wanted to cancel the order, And she said “I’ll have my manager call you”. 45 mins later she calls me back not her manager. Right off the bat she knew she had us because her tone was very condescending. She was nasty/unprofessional, and hung up the phone on me but not before pointing out we can’t cancel because article 12 on the contract states that if the move is within 7 days that the 72 hour cancellation rule is annulled. My dads move is within 5 days. I pray that he receives all his items and that this company doesn’t try to over charge and steal his money. With everything that is going on with Covid-19 nice people are losing their jobs, and this lady who is clearly motivated by nothing but greed continues to have hers and treat customers like garbage. Her role in full transparency was to tell him about that “article No 12” especially because his English is not good. She took full advantage of this.

Move size: 2 Bedroom Home Service cost: $2200

This company is a broker and did not inform me of this when making my booking. I booked with them in February for a long distance move from Michigan to California. It took over 2 months to receive my belongs with added on charges to both pick up and delivery of my things. After numerous calls to them complaining of where my things were, I received my items. Many broken and discarded that I paid additional money for to be wrapped by them. NEVER AGAIN!! ANYONE looking to use them BEWARE!!

Move size: 3 Bedroom Home Service cost: $1597

They contract their jobs.

A random truck showed up with no insurance which my building required.

The price was double because it is a scam.

Called the company who took my $750 deposit.

Refused to explain the discrepancy in price and service.

Fighting to get my refund back.

My building would not let the move continue because of no insurance proof.

Beware of this company.

I have informed the BB and getting a lawyer.

Stay away from this company

It is a front for scam.

Move size: Partial Move Service cost: $1780

I am giving them one star because there is no worse option. They don't deserve even a 1/4 of a star.If you not convinced by the previous reviews that you have to avoid this horrible company, I hope that my experience which is the worst of the worse will convince you to reconsider your decision. They charged me for the whole fees I.e. Deposit+ first payment+sencond payment two months prior to setting up a pickup date(Which is absolutely illegal to charge the customer for the whole amount). They offered one pickup time and then they stopped responding to my messages. Unfortunately, I was not residing at the pickup location and spent +$600 to be there for the pick up during the two days pick up window. They offered one pick up time only and after I told them it is not possible for me, they stopped the communication. I made over 20 attempts(texts, messages, phone calls, emails) to reach out to them and they totally ignored me. Then, a very rude agent called me on Sunday morning. She was yelling at me from the bottom of her lungs and interrupted me constantly and called me a liar many many times.In the end, she told me that they will not reimburse my +$1650, they will not pay for damages they caused and they will not schedule a new pick up!! This is a textbook "Burglary"!

A couple of days ago they reached out to me and offered $150!! Unbelievable!

These are some of the facts you should know about the company 1. This is not a moving company, this is a broker company that hooks up customers and moving companies. 2. They make you sign a contract that enables them to brush off all of their legal responsibilities towards your move. Here is what you will find in your contract: " ALL PRO MOVING CO does not guarantee any pick-up or delivery dates, under any circumstances." also, "ALL PRO MOVING CO is not responsible for loss or damage incurred by unavoidable delays." 3. Also, As the actual moving company picks up your belongings, the actual moving company will make you sign a side contract that might add +500 dollars to your moving fees. 4. In your contract, it is said that they give you a 24-hour customer service but later you will receive an Email about the actual hours of customer service. During after-hours some people(that have absolutely no idea what your message is about) get your message and give it to the office. In the office, they respond to whatever they please. If you have a complaint they will never contact you. That is why all my attempts to reach out to them have failed. This has happened to me even during normal business hours. 5. They will connect you with the worst moving companies ever. 6. Check their US dot number and you will see that their actual business name is not All pro moving group. 6. My actual contract is a binding contract and I have a binding contract I.e." The customer has elected a “binding” price. The total cost will not exceed the estimated amount;" which means that the total cost should not exceed expressed cost in the contract but in the end, they will add some clause that will leave the door for extra charges at the time of the delivery. 7. They don't give you a delivery date. They will not respond to your messages/phone calls therefore, you are in the dark until they decide to ship your stuff. 8. You as a customer don't mean ANYTHING to them. They don't answer your calls, they don't take any responsibility for damages, complaints, and hire random movers to move your belonging. Your stuff will be picked by one company and will be delivered by another one.(What you read in the previous review is very true and has happened to me as well. Notice that I have scheduled two moves in one week with them. one got through with a lot of pain and stress and you just read about the other one. If they treat a customer who has scheduled two moves with them like this, you can imagine what is happening to other people )

At this moment, I have moved to a new town and trying to settle down and start a new stressful job. In addition, I have to pay a lot of money to replace the items that did not move from Missouri. On top of that, I am spending a lot of time to write petitions, complaints, and seek legal solutions.

YOU DON'T NEED THIS MUCH PAIN WHEN YOU ARE AT A CRITICAL START IN YOUR LIFE.BEWARE!!, AVOID THEM. THE

Read more at: https://www.mymovingreviews.com/write-a-review/step-.

Move size: Studio Service cost: $1650

Let’s start from the beginning, we added items to our move and our estimate went up 2.5 times. Now, I understand paying more but we did not add 2.5 times volume of items. This of course happened just 2 days before pickup. So, we quickly downsized to keep costs down.

Next, we were given a delivery range. I checked in and found out our items would not be delivered any where close to that range. At least the squeaked in under 21 businesses days.

Lastly, the broken items including double bubble wrapped glasses from our wedding and a gift from my husband after giving birth to our son.

This company absolutely lived up to the expectations that have been set in 2020.

The only redeeming factor was the delivery team.

Move size: 2 Bedroom Home Service cost: $3500

Truthfully, a lot of the issues that came about were due to the fact that All Pro leased out my moving contract to Pioneer Moving (New Waverly, TX), which is a company that I would have NEVER elected to work with based on my experience and after seeing online reviews. They are not forthcoming that this is how they function, and I would really recommend to All Pro that they avoid working with Pioneer as much as possible because my experience was horrible overall.

When Pioneer agreed to my preferred drop off date and then was late (without any communication), I contacted All Pro and initially I was quite put off because the first person I spoke to told me that I should have known they were going to be late because it was the week of the fourth. I didn't realize that the world just ceased to stop functioning because the 4th is coming up?? Finally when we belongings were OVER A MONTH LATE, during which I was sleeping on an air mattress and had to go purchase new kitchenware and a chair so I wouldn't have to continue sitting on the floor, they were really instrumental getting in contact with Rocky from Pioneer. April in particular, was very helpful and continued to call Rocky on my behalf to try and get updates because the information he provided them and sparingly to me was inconsistent. I feel that this company would greatly benefit from ceasing contractual work with Pioneer, because associating with that company will only hurt All Pro.

Move size: 2 Bedroom Home Service cost: $3090

My experience was horrible. After an initial call with Ian Steele, who promised much but did not deliver any of the following: safe and sound pickup and timely delivery, no lost items, professional movers, masks, and a shuttle truck to pick up and drop off.

The movers themselves broke the contents of several boxes. They even lost one despite everything supposedly being electronically tagged to prevent lost items. They delivered more than 3 weeks after the promised delivery date.

Phoning and getting updates on my move was difficult with more than an hour wait time and little to no actual information on the delivery status. Terrible customer service.

I could not recommend less.

Move size: 1 Bedroom Home Service cost: $3200