All Pro Moving Group LLC

I’ve moved quite a few times in my life due to my military background. I have to say this was by far the best moving experience I’ve had to date. My moving coordinator was James and he was the utmost professional. He was very detailed from start to finish and stayed in contact with me throughout the entire move. My main concern was being charged more than the estimate so we decided to over estimate the volume and my final payment ended up being less than expected. I really can’t say enough good things about this company, I really never end up writing reviews but James and the customer service team really went above and beyond. From now on if I have to move again I know exactly who I’m using and will be recommending them to anyone who needs a mover.

Move size: 3 Bedroom Home Service cost: $6550

I had a very bad experience with All Pro Moving Group LLC. I got a call asking if "The Moving Co" could move up my pick up time by 2 days. I declined that, and stated at the earliest it could happen was 1 day early. When the truck arrived they looked at what I had, and told me that they didn't account for all we had. I had listed everything, but now they were telling us we had to pay an additional $1800.00 before they picked up the furniture. The increase was due to the square footage difference, but the quote from "All Pro Moving Group" was based on weight. I got on the phone with the 2 different companies. I was arguing with them for 3 hours. They also stated that there was a miscalculation in the amount for the 2nd stop to drop off part of the furniture and items. They wanted to charge me an extra $500 for the second drop. I ended up paying $350 extra for the second drop off, and leaving some of my stuff back, and I had to try to make different arrangements to get the remainder of my stuff back home. The drivers were very nice, but the rest of the move was a traumatic mess. I had heard of companies trying to hold you hostage and try to force you to pay more for your move. I thought I had done my due diligence in checking out the moving company before booking someone. Unfortunately it wasn't enough. Please save yourself from this trauma and look somewhere else for your moving needs. The one star I gave them is for the drivers/movers. They were awesome, the rest of those people need to learn honest and fair business practices.

Move size: Partial Move Service cost: $3022

Overall All Pro Moving Group provided an affordable and stress free move. I had less than a month to find a decent moving company and work out all the details of moving my daughter and I's belongings (2 bedroom house) from Huntington CA to Orlando FL due to a separation. The staff were all very helpful and accommodating, taking care of every little detail. The actual movers showed up on time and transferred everything to the truck quickly, efficiently, and with care. Hopefully we don't have to move anytime soon, but if we do I would definitely use this moving service again.

Move size: 2 Bedroom Home Service cost: $4000

I do not say this lightly, as I was a U.S. Marine for 20 years so I have a lot of moving experience. Unless you just love aggravation, agitation, unprofessionalism, lack of integrity, and a complete inability to be able to contact a representative, you should avoid this deceitful and fraudulent company. Allow me to explain:

I needed to transport a slate pool table from Minnesota to Missouri. I started researching companies that claimed to specialize in these types of moves. I found a handful, and set out to getting estimates from them. Two sent me back estimates and called/texted almost immediately. All Pro Moving Group and Silver Star Moving Group. I was contacted by Alex from All Pro. Their estimate was slightly higher and I informed her that I had a lower estimate from Silver Star. She said she had heard of them, that they seemed to be a reputable company, but that their estimate was not binding and would not be lower than the All Pro estimate. She said I should call them to confirm she was correct. Little did I know at that time, that All Pro Moving and Silver Star Moving were the same business, run by the same people, with the same owner (Dirk Perdrix), who also owns Fast Track Auto Carriers. A Google search of these businesses and owner on moving review forums will produce some disturbing results..but back to my experience.

I ended up contracting with All Pro Moving Group on June 4th. I was specific about the move with Alex, and confirmed before signing the contract that the move included professional disassembly of the pool table as well as reassembly at the destination. They received the initial (they split moves into 3 payments) payment, which I discovered later was their payment for brokering the move, the other two payments are for the actual moving company they hire. Surprisingly, once they had received this payment their customer service and ability to contact became almost completely non-existent, in spite of their claimed 24/7 customer service.

The night before the move (June 10) I received a disturbing voice mail message from a representative from All Pro named Jake. Jake informed me to make sure that the pool table is disassembled before the movers arrive in the morning, as they “are not professional pool table movers.” Yes, that is a quote from Jake. I was extremely alarmed, and immediately called the number back to speak to Jake. Naturally, nobody answered (this was to become a constant trend) and I left a frantic message. More disturbingly, Jake's voice mail recording states, “Jake with Silver Star Moving” which was my first clue to start looking into this business and it's false representations. I searched for any contact number I could find for All Pro and left frantic messages on all of them.

The next afternoon Jake finally called me and let me know that Alex had mis-spoke, that I was responsible for disassembly and assembly of the pool table myself. In order to get the packing completed on June 13, I had to pay a pool table disassembler $350. After that the pickup of the items was scheduled for the morning of June 15. Of course nobody showed up. I attempted to contact All Pro to see what was going on and of course I was unable to gain contact at all.

So, to sum it all up..All Pro Moving Group, along with Silver Star Moving Group, and Fast Track Auto Carriers, are owned by the same man, Dirk Perdrix. A thorough search on the internet will reveal numerous horribly unprofessional and fraudulent dealings regarding moves they have contracted. I can attest to their employees falsely representing the companies as competing entities, claiming to provide services that they would not provide when the time came, and unprofessionally disappearing from the face of the earth, rather than addressing their shortcomings and correcting them, once they had their money in pocket. I implore everyone to avoid this and all of these companies at all cost. They are a fraudulent scam of a moving company.

Move size: Partial Move Service cost: $2021

Worse moving company ever. It is totally a bait and switch operation. Was told I would be moving with one company and switched the day before the move. The new mover was not eligible to get secondary insurance. I was left with basic insurance with a 4 bedroom home being shipped. Once the the sales girl, Alex, gets the order, she will never call you back. Jake in dispatch does not call you back for days. Moving company that got the business would call and say the truck was on the way and then never shows up as planned. When asked for the owners name they will not send it to you. They want a portion of the money upfront. The rest at delivery prior to unloading. Waited over 3 weeks to receive goods. The mover subbed my load to another company that had a bigger truck.
Call a reputable mover and deal direct. May cost a little more for your move but the lack of stress and anxiety is well worth it.

Move size: 4+ Bedroom Home Service cost: $15000

I give this company no stars. My nightmare started on May 3rd from New Mexico they were giving me 30 days of free storage to find my apartment in Cape Coral. I complied and on May 17th the day I signed my lease I informed them that my delivery date was going to be for June 1st. When I spoke to Mike Steven's ,the person in charge of Angel Van lines that very same day he got very agitated saying that he just got my stuff and that I needed to call back. I should have see that as a red flag. Hence here it is almost 4 months from pick up and they still have no clue here my stuff is and they're not mentioning anything about compensation.

Move size: 2 Bedroom Home Service cost: $2120

(As I write this review I am still waiting for someone to pick up my stuff.)

So where do I begin? Was looking for movers to move my one bedroom apartment in New Mexico to Texas. Did a simple google search and entered my information into a movers inquiry pool or whatever you call those things (mistake #1). Was contacted on 9/25 by George from All Pro and he was very nice so I went ahead and scheduled my move with them. Honestly should have looked at reviews first (mistake #2). (Side note: Yes they are a brokerage company! Didnt really have a problem with it though as long as they could get the job done) So I was scheduled to move my stuff between 10/19 and 10/20. (I wanted to move 10/19 but they made me give a date range - mistake #3). Anywho, I was ok with the date range but hoped they would schedule the move for the 19th.

So once you complete everything (signing documents, paying deposits etc) they tell you that you will be contacted by consumer service 7 to 10 days before your move to update your inventory and make sure everything is correct. I GOT NOT CALL!! I had to call them on 10/17!! A little upset with the customer service but still very hopeful in the matter. Got everything squared away with Bill and he informed me that someone will be calling me back to tell me when the driver was coming to pick up my stuff.

SO THE NEXT DAY.. A DAY BEFORE I WANTED TO MOVE (Wanted to move Sat 10/19). I got a call saying that the driver was coming on the 20th (which is today) between 9-11am. Disappointed but ok whatever got a little more time to clean and get stuff together.


Today is 10/20 and I have heard nothing from my driver. Tried to call customer service MULTIPLE TIMES since morning and received nothing but answering machines or dropped calls. (Apparently, they are supposed to be 24 hours BUT THEYRE NOT) I finally called George on this personal number asking why dispatch had not called or anything. He said he would try to contact them. I received a call from a lady named Lisa in "dispatch" and she said the driver was held up with another job and he wouldn't be able to make it to me until around 5pm. But she said that the driver would contact me when he is close or a few hours out.

IM PISSED AT THIS POINT!! Its after 5pm and I still have not heard anything. I have a 7+ hours drive to my new location and I clearly can't do that today because it is already too late. They have literally been giving me the run around all day and getting my hopes up for nothing. To make things worse I was scheduled to be out of old apartment by today and NOW I HAVE TO STAY ANOTHER DAY AND PAY MORE MONEY!! Honestly, I think I just want a refund because I have yet to receive the service I paid for.

Move size: 1 Bedroom Home Service cost: $2600

I had a move scheduled through All Pro Moving Group for an August move, they gave us a cost estimate at $3000. On the day of the pick up, another moving company showed up, contracted by All Pro and demanded another $3000 (half up front and 2nd half on delivery) for the move from California to Oregon. We had no choice but to pay.

We quickly contacted customer service, a person named Jake kept on telling us that they were reviewing our complaint. We have contacted them repeatedly for OVER 2 MONTHS and we have heard nothing back from them. Every time we call “Jake” no one picks up.

DO NOT WASTE YOUR MONEY WITH THESE PEOPLE. STEER CLEAR! We made a huge mistake that cost us $6000. Save your money and go with another company.

Move size: 1 Bedroom Home Service cost: $6000

I see other people have had a similar issue with this place. They are deceptive and misleading. Gave me an estimate. Said it was an overestimation. They charged a downpayment for whatever broker fees. Then they told me the actual movers only accepted cash. Movers didn't have enough space for inventory. Had to leave furniture behind. They charged $250 more than the estimate then, after everything was loaded. When I spoke with reps with All Pro they would tell me to have specific amounts of cash on pick up and upon delivery. They repeated it several times and never indicated they would raise their prices or fees. After they loaded everything, they went through the papers with me. That's when a slew of extra charges popped up that weren't mentioned before. I told a representative I was moving to a 9th floor apartment and he never mentioned they charged over $70 per flight of stairs upon delivery. I made a complaint to the BBB and the next week someone with All Pro called me. They claimed the rep I spoke to before about the estimate, the one that claimed he was giving me a veteran discount, had been fired maybe. The new rep I spoke with said he would look into the matter and call me back in 24 hours. I never heard back from him and my BBB complaint was changed to an "answered" status. Then they shipped in a 18 wheeler. With 24 hour notice they told me they wouldn't park an 18 wheeler in front of my apartment building, and they'd have to get a shuttle. They wouldn't give me an actual shuttle price and were evasive. They don't respond to emails. Trying to talk to them usually ends up in a game of phone tag. Based on articles and forums I've read elsewhere, a lot of this seems like it's a moving scam. For the amount they charge, for a small move, I could have just taken my stuff to a dump and then started over in a new location, buying new furniture and clothes.

Move size: 1 Bedroom Home Service cost: $2500

My family and I have moved quite a few times as my job requires me to re-locate quite a bit. I’ve dealt with every scary situation you could possibly imagine dealing with while moving. These guys really exceeded my expectations. They really listened to my concerns.I had a couple special items that needed additional services and they were able to provide that as well. My grandfather clock has been in my family for a really long time and they were able to take it apart correctly and move it safely which I was really impressed with. My price stayed the same which was unusual, but I was thrilled! I think these guys are some of the best that I’ve ever dealt with.

Move size: 3 Bedroom Home Service cost: $3590