All My Sons Moving and Storage

IF I COULD RATE THEM FOR THEIR ACTIONS, THEY WOULD GET A “ZERO STAR..”

WHAT A HORRIBLE EXPERIENCE!! 5 HOURS LATE- THEN MANAGEMENT ARGUED WITH ME ABOUT THEY NEVER SET A TIMEFRAME..A LIE. THEN BROUGHT WRONG EQUIPMENT TO OFFLOAD MY HOUSEHOLD GOODS, EVEN AFTER I WAS VERY, VERY SPECIFIC ON WHAT MY LOAD CONTAINED. MANAGEMENT REFUSED TO CONCEDE THEY MESSED UP MY ENTIRE DAY AND MADE NUMEROUS MISTAKES IN PREPARING. WHEN SPEAKING TO MANAGEMENT ON SITE, THEY REFUSED TO MOVE MY OFFLOAD TO THE NEXT MORNING, THEN REFUSED TO RETURN MY DEPOSIT!! THEN HE TOLD ME HE NEEDED TO ADD ANOTHER PERSON, AND THAT THEY WOULD NOT DO THE MOVE WITHOUT ADDING ANOTHER BODY AT $149 PER HOUR!!

IN ALL:
1. REFUSED TO ACKNOWLEDGE THE AGREED UPON, PREVIOUSLY AGREED TO UNLOADING PARAMETERS
2. REUSED TO PRORATE ANY FEE DUE TO MANAGEMENTS NEGLIGENCE IN ENSURING PROPER EQUIPMENT WAS ON SITE PER THE DISCUSSED PARAMETERS
3. REFUSED TO RETURN MY DEPOSIT..WHY?
4. TRIED TO PRICE GOUGE ME FOR THEIR MISTAKES
5. DISRESPECTED A RETIRED COMBAT VETERAN OVER AND OVER!!
**DO NOT USE THESE PEOPLE IF YOU EXPECT TO BE TREATED AS A CUSTOMER SHOULD BE!!**.

Move size: 4 Bedroom Home Service cost: $445

I had a move booked with this company and called to confirm my time I spoke with James. He is one of the most unprofessional people I have ever dealt with. He did not listen to my questions and interrupted me multiple times. I spoke with Tanya who was incredibly helpful and kind both James and Tanya told me I would be in the afternoon slot. When I received the confirmation call a few days before my move I was told I was the morning slot. I let them know I had an elevator reservation and was told an afternoon time slot. I booked with another company who was much more professional. I called back to cancel and James told me that he was told the day before that I was cancelling. His delivery was beyond rude and he wouldn't let me speak. I hung up when he raised his voice. I never once said I was cancelling. I believe that they offered me the wrong time slot so I would cancel. Safe yourself the headache and don't go with All My Sons!

Move size: 2 Bedroom Home Service cost: $179

I was quoted a flat fee of $169 for a local move that took a total of 1 hour and 15 minutes to move 1 piece of exercise equipment from one house to mine that was a 6-mile drive in total. A representative at the All My Sons Call Center quoted me "$169 All In". I got 2 other quotes, 1 from a local chapel hill company that asked for $275, and then 2 Men and A Truck quoted me $425. Obviously, I went with the lowest price since it was a simple local move with only 1 piece of equipment and only a 6-mile drive. The crew did a fine job moving the equipment, but the company charged me $400! I spoke to several people at the local Raleigh, NC office and they both told me they would not honor the $169 because the young lady at the call center "obviously misquoted you", and "we can't honor that price". I agreed to compromise and pay $300 in total. They had already taken a $100 deposit a few days earlier. I agreed to pay $200 more for a total of $300, even though I was quoted $169 all in. The gentleman who took my card information said, "OK, you're approved, we're all set" - remember I approved an additional $200. Today I check my bank statement and the gentleman had actually charged my card $300!! I have been bounced around from the Raleigh office to the home office in Texas and still, no one is willing to honor the $169 or even refund me the extra $100 that the gentleman charged me yesterday. The company should have honored the $169 that the young lady offered when I first started the process of getting quotes, but I was willing to compromise and pay $300. They charged me $400 without my agreement! I was sold a bad bill of goods! Feels like a total and complete sham! They have 1 person quote you $169 then they tell you days later that she misquoted you and they can't honor that. She is an employee of All My Sons and they should honor that. I will never use this company ever again and I will ensure that every person I know understands that it is running a total sham!

Move size: Commercial Move Service cost: $400