All Coast Moving Group LLC

TLDR; Racist and Unprofessional driver jacked price after racist rant. Company didn’t do anything.

All Coast Moving company is a SCAM. I had such a terrible experience with them that I decided to file a consumer complaint. That’s when I came across a video from US Department of Travel - https://www.fmcsa.dot.gov/protect-your-move/red-flags. Well, I had all the red flags mentioned in this video from the day I hired this company, I just didn’t recognize those.

I had the same issue, like many others, that’s the mover was a very unprofessional company which referred to All Coast Moving company as “broker” and refused to honor the estimates. We had actually moved multiple times in last couple of years so we knew how much stuff we have and initial estimates from All Coast Moving seemed to be in the same ballpark of 600cuft.

But day of the move was when our nightmare began. The driver who came to pickup or stuff came in an unmarked truck, but I didn’t realize that as a red flag. He was the most unprofessional person I have ever met. He seemed to have outdated documents and in general was very unprepared. He quoted a charge which was different than our estimates but when I called him out on that he went on a racist and sexist rant. Saying things like he doesn’t prefer to work with Indian people and telling my husband that his wife (I) needs to be humble. He joked at my expense and belittled me during entire move. He had initially mentioned that he thinks our stuff would be 20-25cuft above our estimates but after his ‘little’ rant he ended up quoting our stuff to be 50% more than estimates at 890cuft (~$1600 more). When we complained to All Coast Moving about this behavior and the estimates hike the agent Dani was sympathetic and said they will investigate.

When I followed up with the manager, he took 30seconds to get their finance department to ‘review’ my complaint and decided that there is nothing wrong with drivers behavior or estimates. The logic from the manager Ryan is Gold. He said that since I don’t have any proof of drivers racist and extremely sexist rant it is just “he said she said” so they cannot do anything about it. I guess I should have asked the driver to repeat his hate speech on camera for me to gather proof. Secondly, according to Ryan when the person belittled us and loaded ALL our belongings in his truck before quoting an unusually high estimate, we should have stood up to him and refused to sign the papers. This is the classic case of keeping things as hostage. Lastly, according to him we mentioned 1 King size bed in the inventory but the pickup team dissembled the bed in 7 pieces so we should have mentioned 7 King size beds because the number of pieces in inventory and final count didn’t match which is mostly due to things getting dissembled. After this explanation they decided not to pick anymore of my calls.

Funny thing is when we got our delivery we measured the space in the delivery truck where our stuff was stored and the total space, even with generous measurements from the driver, was not more than 685cuft. (We know our stuff was not more than 600-625cuft based on past moves, they won’t use each inch of space in delivery truck). The driver delivering the stuff was also surprised but said that he cannot change anything as pickup driver is responsible for price quote. After that I tried calling the customer service again but they seemed to be filtering my calls. (My 1 star is only for the delivery crew which was good and delivered on time)

With this detailed review I only want to tell All Coast Moving that it is not acceptable to have Unprofessional people in staff who are racist and sexist and make decisions driven by hate for people. In my 14 years of stay in US I had never faced such blatant hate and racist behavior. He not only looked down upon me for being Indian and being a woman but also charged us for it just because he could. All Coast Moving company even after knowing about his behavior and knowing that he jacked up the quote due to his hatred did nothing but support him.

Move size: 3 Bedroom Home Service cost: $4324

Est move i sent pics,$3100,after 2 months call from all coast ,revised 5200. they hired a mover who hired a mover.$7600

with no time to cancel. Ihave moved 13x 5 across USA,the worst company . They also broke my table and after 3 months of callinf 1x per week,Master movers sent me $40.00

for a $650.00 dining room table.Largest down payment i ever made and now i know why.

Ithink they should be investigated by Consumer Afairs and the BBB it is a SCAM

Lots of LUCK to anyone that uses them

Move size: 2 Bedroom Home Service cost: $7674

This is the worst company I have ever had to deal with. Nick was a really nice guy making all kinds of promises that no one ever intended to honor.The guys were supposed to be here between 1-4 they showed up at 8 with no lights in the truck. The first thing they said was that they were gonna have to charge me more money for going upstairs and boxing my TVs nobody ever told me about any of this stuff that’s nor here or there I called the company and they said that they would have the manager on duty call me it never happened. I told them just to utilize my space that I paid for and so the guy decided that he would do it they started loading my things into the truck they put in my mattress box spring five large boxes one of my TVs and a couple small boxes and then he said no I can’t do this this is not going to work I am going to get question when they do inventory I called the office again and then again they told me that they were going to have the manager of the day called me no one called me so I just looked at him and then he told the other guy stop what you’re doing and bring everything back in the house which the guy did and when he was coming up the steps he tripped I stopped him from falling and he dropped one of my boxes then when he was bringing the TV in he dropped the corner of the box all of a sudden it’s very heavy the next day I called to speak to Nick who is unavailable and I spoke to a supervisor unfortunately I can’t remember her name but she wasn’t very nice at all proceeded to argue with me and then told me I’m not gonna argue with you and I said I’m not arguing with you I want my money back I want my deposit back and she said that’s too bad you’re not getting it back read your contract and I said I read my contract and in my contract it states if I refuse services that you have the right to keep my deposit however it was your guys who refuse services so they were in breach of contract and I said I would like to speak to Nick please and she said you’re not speaking to anybody I am the supervisor this is the end of the line you’re not getting your money back and that’s the end of it and she hung up but right before she hung up I said I hope to God that this is being recorded

Move size: 2 Bedroom Home Service cost: $2824