All Coast Moving Group LLC

From: Cyndi Mitchell

Date: September 9, 2021 at 8:18:34 AM MST

To: vfitzgerald@consumeraffairs.com

Subject: All Coast Moving. HELP!!

Good Morning, Can you please call me at (704) 402-2928. My name is Cyndi Mitchell, I used All Coast Moving, which I got off your site. You sent me a email, a month or so ago, asking about our move. WELL, (they) All Coast Moving had Luxury Van Lines pick up our stuff on May 10th and we paid them storage fees for June, July and August. Our house is still being built, so we requested our stuff to be delivered closer. Quality Trusted Movers Delivered late afternoon about 5:30. They hired 2 guys off Craig List to help, since the driver came by himself. 1) I have missing items 2) I have DESTROYED FURNITURE 3) Mice in the Moving Blankets. 4)Damaged Golf Cart ( which was BRAND NEW) 5) Had to have a Tow Truck come, with a Flat Bed, to get off Golf Cart— from the BOX TRUCK

I hired All Coast Moving, Because of their rating on your WEB SITE. I did not know that Luxury Van Lines was picking up our Furniture in North Carolina, they took all my stuff to New Jersey. Then they had Quality Trusted Movers Deliver to AZ— to us…………… HELP!!! Cyndi Mitchell 1 704 402-2928 CyndiMitchell8767@gmail.com

Sent from my iPhone. *****So there are 3 Companies involved— all took money from me. All Coast Moving $1,477, Luxury Van Lines $2,483.84 plus Storage Fees for JUNE, JULY and AUGUST. Quality Trusted Movers $2483.84*****

Move size: 3 Bedroom Home Service cost: $644544

This is the worst company ever. They stole 2,000 from us. We had to be out of our house by June 30th which they knew 2 months in advance. The day before the move no one called as they said they would. When we finally got a hold of them due to logistics they could not move us for 3 more days. They suggested we put our 3 bedroom house into the garage even though the new owners were moving in. We can not get any sort of refund and I just hope no one else uses this very unreliable company. Do not trust what they say

Move size: 3 Bedroom Home Service cost: $2100

This was truly a nightmare. We were vastly under estimated in the sq footage and therefore given a quote of $3600. They called the day before the scheduled pickup and I was told they had to cancel due to "driver issues". I expressed my sincere disappointment and asked for a full refund. The customer service person said "ok, I sent it to the accounting dept. and will be issued". It never was. 4 days later I was contacted to reschedule the pickup and I explained, "I was under the impression from my ask for a refund that our business is done". They said no refund was ever requested and now unable to give it to me. I set a new pick up date and did not hear from them for 3 weeks. I called every 5 days and they just said "call back another day". A pickup date was finally confirmed and they showed up 3 days early while I was still out of town so my neighbor had to let them in and they told me that my new estimate was $5700. Since I wasn't there in person I couldn't over look the load up of my things. They kept my things for almost a month before they finally delivered it. When they did they also tried to give me other people's stuff, broken and torn apart my boxes, broken furniture, and were MISSING KEY ART PIECES and handmade shelves. They claimed because they weren't "specified on the paperwork that they technically don't exist." This company is anyone's moving nightmare. DO NOT USE THIS COMPANY!!!!

Move size: 2 Bedroom Home Service cost: $5700

This firm presented themselves as a legitimate mover, but in reality are a "coordinator" that uses the most deceptive sales practices to sell you a contract and take 1/3 as a deposit. Then they hire a random local firm that renegs on the contract and tries to get outrageous amounts out of you. My contract of 5500 was on the moving day thrown out and the guy demanded almost 11000 for the move. Stay away from this firm, you will loose your money and possibly your shipment. Once they have your deposit they are incredibly unresponsive rude and vague. Do NOT HIRE THEM,

Move size: 2 Bedroom Home Service cost: $5500

They knew I needed to have my stuff at my new house by the Dec 11. It was scheduled for the 10 and they called to confirm the 10th and I switched my flight to the 9th so I would be there at the time they arrive since they couldn’t guarantee a time. Movers come and said they can’t promise it will be there friday! They underestimated the love also! All promises and all lies!! Never again! Do not trust this company! My house closes and they expect me to be at my new house with my 7 and 18 year old with nothing? The moving company they hired can’t even promise it will get there before Christmas! When I call all coast they denied everything and even tried to say the movers scheduled and not them.

Move size: 2 Bedroom Home Service cost: $5000

We are currently negotiating the delivery of our belongings being held hostage by All Coast and their subcontractors because we refuse to pay the continuously rising fees they’re charging us. They grossly underestimated the cubic footage and will not accept responsibility and offer compensation.

We have received very little courtesy from customer service. No longer is the customer always right.

Our move across the country continues to be a nightmare.

I would not recommend ALL COAST to my worst enemy.

Move size: 3 Bedroom Home Service cost: $24000

I do not post anything negative like EVER but I’m posting this in hopes of saving someone else!

Absolutely do not use All Coast Moving. Today has been nothing but a nightmare, they bait and switch. They charged us nearly $2K for a deposit, but when the movers got here they claim that’s only a “booking fee” and of course no one is available to answer the phone for any of their contacts. The “new price” we get upon arrival is 3 times the amount.

God is good and karma will get them but absolutely do not use this company. Please save yourself some money and a major headache. Let your friends and family who may be moving know not to use this company.

Move size: 3 Bedroom Home Service cost: $8000