Ace Movers Pty Ltd

Hired Ace Movers to move my small 2 bedroom townhouse. MASSIVE MISTAKE!!

I pre packaged and dismantled everything and placed it all in one room to ensure the move could be done swiftly, and thank god I did as these guys were slow and had no idea what they were doing.

It took two trips and the first one I couldn’t really complain about - except that the truck went out 3/4 full, but at least all the large items were in, leaving the smaller boxes.

The second trip was a dead set joke. They worked at a very slow pace, left the front end of the truck relatively empty, and then proceeded to lock up and tell me they are full.

They didn’t even pack my TV!!! Oh, and still have a few items at my old property which I’ve got to hire a small van to move, myself.

If anyone is considering these guys because the price is competitive - there is a reason why, and you’re better off paying an extra $10-$20 an hour elsewhere for people who actually know how to pack a truck.

I’ve given 2 stars purely for the fact they didn’t break anything.

Move size: 2 Bedroom Home Service cost: $900

They arrived late, spent 30 minutes trying to work out how to back their truck into our relatively easy driveway and proceeded to work slowly for the rest of the day. There was zero sense of urgency and they clearly had limited experience as removalists - the driver was on his P-plates which I think is pretty unprofessional for a removalist. They were dismissive, slow and took longer than quoted (4 - 7 hours quoted, job took 7.5 hrs plus 1 hr call out fee) - GST was also added at the end. It cost us double what we had budgeted. They had a smaller truck than organised and gave us a 'discount' for this, but it would've saved us a trip and a lot of time and money if the original truck had been used. At the end I was accidentally charged for an extra hour and I'm still waiting for a refund. Some of our large items were left behind because they insisted they could not fit them in, however it was clear they had simply forgotten about them. As they were leaving they asked to borrow a broom to sweep their truck with (no idea why they didn't have one) and swept ciggie butts, bits of rubbish and other trash onto our driveway and were about to leave it there until my husband made them pick it up. All round very bad experience and I would not recommend this company.

Move size: 4 Bedroom Home Service cost: $1200

Hired Ace Removers. They showed up 1.5 hours late due to “traffic” and then proceeded to take 4.5 hours to move a 1.5 bedroom place 5km down the road. Taking 1 item down the lift at a time, my husband and I had to step in and do their job for them as it was taking so long. They then charged me 5 hours for 4.5 hours work as there was a “half hour callout fee”, then GST added onto it. Altogether it was $680 to move a 1.5 bedroom place (minus boxes and other items my husband and I had moved earlier on). They were only speaking what I assume was Hindi to eachother so we couldn’t understand what they were saying which we thought was quite rude. They broke the door off my cabinet which has been moved numerous times before with no issues. save your money and go with someone else.

Move size: Partial Move Service cost: $680

Horrible experience! Avoid at all costs. They are completely unprofessional and take advantage of people in a vulnerable position.

We had an awful experience with Ace Movers. The head office has been completely unprofessional and added stress to the already stressful process of moving.

The truck was not adequate for our possessions, so on the day we had to hire a trailer at our cost to move the remaining things. We were quoted 5-7 hours and we were charged for 8.5. There was damage to multiple items of furniture. Boxes labelled 'this way up' and 'fragile' were completely disregarded. We paid the additional charge for stairs but all of the furniture items were left downstairs.

The worst part has been dealing with them after the move. It took over a week for them to send the receipt and since then they have not responded to any of my emails.

I would avoid Ace Movers at all costs, moving is a really stressful time and they just add to it.

Move size: 2 Bedroom Home Service cost: $1400

Be very careful.   Shonky & Shonky.

These guys provide VERY poor service,

the guys on the truck are not trained & Very slow, not good when you're paying an hourly rate.

The guys took more that twice as long as the company we used 12 months ago

And the got lost between homes.

They're are after your money! $$$

They kept 2 items on the truck & wanted payment before they unloaded the items.

Shonky

Use someone else.

Move size: 3 Bedroom Home Service cost: $1000

So this is the company that held my belongings for ransom..they were extremely unprofessional and left my house when I said we may need two runs and not two trucks… after one of their employees stood in my home and advised me what size truck would be needed mind you…and forced me into having to pay for two trucks or they wouldn’t come back, knowing I was between a rock and a hard place I had little choice… they extorted money and intimidated me

As a single woman it was also terrifying

The owner yelled and was abusive and absolutely unwilling to address any issues

My property was damaged in many ways and they were speaking to me like garbage. It was the most vile experience I have ever had with a company.

They did not answer calls at many points throughout this and when they did it was so abusive and degrading, while being gaslit

While packing the truck they were extremely rough and broke many items and even threw things on and off the truck

When they packed the truck up they refused to leave unless I paid them 2200 dollars and when we arrived at my new home one of the men yelled at me for being later than them by about 20 mins (we had been stuck in traffic) and found some of my belongings thrown on the ground, my candelabra was thrown like a dart into the ground. My dingy paddles were thrown to the other side and one is still missing. One of the men kept glaring at me and it was very intimidating.

After unloading most of the truck,

the men cornered me and said I then needed to pay more. They pressured and intimidated me trying to make me pay additional funds and refused to take the remainder of my belongings off the truck until I did and if I didn’t, the owner would deduct it from their wages. I said that I would wait til the next day to see how legal it was and they backed off and left my items. It was terrifying

I am a single, 48 yr old mom of two and have never in my life had anything like this happen or even heard of it happening.

Please do not use these movers!

I have also seen other reviews today, that I am not the only one this has happened to!!

They need to be shut down!!

Move size: 4 Bedroom Home Service cost: $2900