Ace Movers Pty Ltd

“If you have never been screwed over by removalists, Congratulation’s, it has now happened to you”

That was the response I got after they cancelled the job 3 hours after the job was supposed to have started, because they couldn’t be bothered doing it. It was too hard for them to move a 3 bedroom house.

So, don’t bother with this company. They only expect to do half of the jobs they book and take deposits for, and then get tired and want to go home. Time for a career change guys.

Move size: 3 Bedroom Home Service cost: $999

DO NOT USE THIS COMPANY! Most reviews are fake as they force you to review them while they keep your things on the truck. You have no option but to give a 5 star review to ensure the safety of your goods and then they insist on seeing it and taking a photo a proof - very dodgy! They claim to be insured but will refuse to lodge a claim if they break your furniture. They ripped the legs off of my TV cabinet by dragging it along the ground and have refused to compensate or lodge a claim for compensation. Will not return calls or emails. Owner is TERRIBLY rude as others have mentioned.. They will not take care of your things as is confirmed by so many other reviews. Honestly this group is dodgy!!

Move size: 1 Bedroom Home Service cost: $450

Karan from Ace is a foul mouthed hooligan threatened to extort exorbitant money for a shoddy job. $140 per hour for 2 lazy blokes who can give snail a run for its money. I mentioned all the items I had for a 4 bedroom house and was told that I would get an appropriate vehicle. Then arrived a vehicle best for a 2 bedroom house. This required double trip with a snail paced loading. At $140 an hour I am tempted to quit my job to be a removalist and but at least I would have the integrity to perform better for dispropotionate money charged by these good for nothing extortionists. To add to this I got a lesson in mathematics,Mr.FOulmouthed Karan quoted $140 x 4.5 hours = $797! but my calculator which is more precise than my aging mind says $630! I had the sinking feeling to pay $630 but $797 from the great calculators of Ace movers gave me a shock! When I asked about this ground breaking magical calculation I was told I was smart ass. I refused to pay this extortion. Then comes the threats that Mr. Karan is 20 years experienced in this business and he knows how to get the money with a barrage of F bombs. Luckily another operator called me and asked me to settle for $700. This in addition to the $50 call out fee I paid to book their service. I learnt an expensive lesson today. Get yourselves a truck for hire which would cost $120 a day. Hire a helper on air tasker or even better get your mates and some beer. A 4 bed room house removal would not cost more than $300. Don't go for these theives. The money they take is cash in hand and I am unsure of tha taxes they pay. All in all it is a business run to extort money from unsuspecting customers. They advertise for $70 per hour and they quote $140 per hour saying its a 2 person job and then they magically quote a final figure surely not for the weak hearted. May your buisness go to hell.

Move size: 4 Bedroom Home Service cost: $797

Truck turned up a bit late, I lived by myself in the small unit and they told me it will take 2.5 hrs to get everything into the truck. I told them I’ve booked for my new place to move in soon they kept saying I have to call the office they’re just a driver. Seriously didn’t they communicate with each other? Cost me $650 and nearly cost me more when they said my 3 seats couch was too big to get into the lift and my queen mattress. They said they have to use fire stairs but they will charge me $30 per level. But thank god it fitted in the lift so I don’t have to pay for that and no one told me about it. One of the movers kept checking on the phone. I’m not sure because they wanted more money to waste their time or not. But that time I just wanted to get things done as soon as possible but they put all my stuffs with the trolleys into the lift and I had to took all my stuffs to my room. I thought I don’t have to do anything when I got them to do work for me and I paid good money for them but end up i was like apart of their team. It’s terrible and I’ll told everyone don’t use this company again!!!

Move size: 1 Bedroom Home Service cost: $600

I was quoted $140 per hour for two experienced movers and a truck that would offer a full pack, move and unpack service. They were without doubt the worst removalists I had ever dealt with.

They consistently forgot to load things in the truck and if they couldn't figure out how to take furniture apart the either broke it or just left it behind without asking me first.

Their unpacking service consisted of one of the guys just randomly sticking stuff anywhere he could think of. For example with the fridge he just put the ham and cheese in the freezer and the ice cream in the fridge compartment, basically he was stuffing things anywhere.

One of the guys was on his phone for hours on end and just carrying things with his free hand and as a consequence they worked at a snail's pace. As they were charging by the hour they obviously didn't care about the time it took as it just made them more money for the job.

After they unloaded the truck I asked where the TV was and they said they couldn't figure out how to take it off the wall mount (which was actually very simple) so they just left it behind. I asked about some other items which I couldn't locate and they just said that they forgot to load them. Then they handed me a parking fine and asked me to pay that for them as they had parked their truck illegally. When I went back to check what they left behind there was 3 car loads of stuff that I had to pack and move myself. As they were so slow and incompetent heir bill was $4000 as they worked for two full days. I felt sick to have been so taken advantage of.

I honestly am angry that I can't give these people less than one star,

Move size: 4 Bedroom Home Service cost: $4000

Do not make the same mistake I did. I took a chance and booked them for my move from Doreen to Beveridge (approx 30 mins as per Google Maps).

I moved all the smaller items myself and left the bigger items like sofas, beds, bookshelves etc for them to move.

I specifically asked for a larger sized van so the move could be done in 1 trip.

When they arrived with a smaller van alarm bells should have rung then.

This now meant that they had to make 2 trips to finalise the move which meant the move would take longer and surprise surprise this would cost more.

Halfway through the move I was getting worried about how things were going and when I spoke to someone in the office I was told that the job should be finished by approx 3:30pm and the cost would be apporx $650.

As the move was going on it soon became obvious that they would not finish by this time.

So the whole job took longer than what even the people at the office believed it should take.

They demanded I pay some money BEFORE they even finished the job!

I refused and said I would pay WHEN they FINISHED !

When I called the office to find out what was going on I was told that they would probably finish about 5:00pm and the total payable would be over $1200.

I was told that the 2 men took about 3 and 1/2 hours to load the van the first time,

took about 45 mins to dissemble one of the beds (in our previous move it took another company about 10-15 mins !) and to top it off took about 1 hour to drive to the new home (even though GPS time was 30 mins).

I asked them to send me details of the GPS and times for the move as even they were surprised about how long the move took.

I sent an email advising them I would be writing this review if I did not get a reply.

IT'S AMAZING THAT PEOPLE WHO CHARGE BY THE HOUR WILL SOMEHOW MANAGE TO TAKE LONGER TO FINISH A JOB THAN THEY WOULD OTHERWISE IF IT WAS AGREED PRICE.

Move size: 3 Bedroom Home Service cost: $1250

Booked 10 toner truck but they sent 2, 4 toner trucks. Upon enquiry the worse customer service person Harry said he has given me a favour by not cancelling the job. Due to the size of the trucks, movers were unable to fit everything in the truck and I have to get a trailer after to finish my move.

Moving staff in trucks were good

After the job, they try to rob extra money from me by adding extra cost.

I WILL NOT RECOMMEND THIS COMPANY TO ANYONE, especially the guy Harry... who was abusive and have NO CUSTOMER SERVICE SKILLS

Beware of these scammers....

Move size: 4 Bedroom Home Service cost: $987

Worst company ever. Never showed. Argued and yelled at me. Wasted 3 hours of my time waiting for them to find a new truck. Clearly they didn’t bother bc they were all sleeping. No one answered their phones or followed up. One guy told me it’s the lone weekend. Yes. It was Easter Saturday but you took the booking a few weeks prior. To add insult, he told me not to call back find another company. He waited until he knew I had to leave that day. He still couldn’t be bothered securing movers. It was the lax, rude & I don’t care attitude that bothered me the most. It was more than an inconvenience. I did get another company to come that day. But the whole experience was made so stressful by the first movers.

Move size: 3 Bedroom Home Service cost: $1700