Ace Movers Pty Ltd

I used Ace Movers last Friday and they put a hole in the wall right near the front door of the rental I was vacating. The removalists didn't mention it me, but of course I noticed it straight away. In front of my parents who were helping me move, they told me it was a common occurrence and they'd fix it up. One of the removalists then used his mobile phone to take a picture of the damage. In hindsight it should have already been a red flag that this photo hadn't been taken before I pointed out the very obvious damage to them. Maybe they didn't notice, but I've always noticed if I've put a hole in the wall, haven't you? "Don't worry" one of them said, someone from Ace Movers would get in touch "within a business day or so"...

Monday came and passed so I followed up on Tuesday morning with a phone call only to be told the guys there that day hadn't mentioned anything to them, and it was "unusual of me" not to have contacted them within 24-48 hours. Unbelievable! I was told they'd need to talk to the guys and would get back to me. I let them know my tenancy was ending and I needed it fixed, but the next day I still hadn't heard back from anyone at Ace Movers.

I followed up with another phone call on Wednesday and was told those removalists had a day off and hadn't been spoken to. This started a week ago now, still nobody has gotten back in touch with me at all. My rental tenancy has now ended and the bond owed to me will be deducted for the damage. I am extremely disappointed with Ace Movers and would never use them again.

The quote they provide you with is also sans GST and this will be added at payment time.

Do yourself a big favour and give someone else your business, this company is not responsible if something goes wrong and they've left me well out of pocket through no fault of my own. Ace Movers are seriously lacking ethics and accountability. Very disappointed.

Move size: 4 Bedroom Home Service cost: $650

I placed an ad on Hi-Pages requiring removalists. THEY contacted ME to gain some business and assured me they were the best in town as I required them for 2 seperate jobs. Pft! They were anything but. The first job I booked and paid a deposit for they didnt even arrive at the scheduled time and date; they didn't arrive at all! Moving can be stressful at the best of times and now this! I had to organise another removalist at short notice. But to give the benefit of the doubt I retained their services for 2 weeks later. This time they arrived with the wrong size truck. They said the larger truck had "broken down" but at no time was I notified of this. They used this same excuse for the first job. Instead they arrived in what appeared to be the size of a food delivery truck, not fit for purpose. The removalists did not understand what I was saying and spoke in a foreign tongue most of the time. I even had to supply disassembly tools as all they had was a $10 tool set you would find in The Reject Shop. I felt obliged to assist with the removal as they were dragging their heels just to get a longer hourly rate out of me. I was quoted $500 - $600 for the job. It ended up being $900. They did not use the blankets they had on board to protect the furniture. They gouged one of the leather couches and ruined a brand new $4500 fridge as they did not cover it and tried squeezing it through a doorway narrower than the fridge itself. At no stage did they scout the premises for a more appropriate entry point (which there were plenty of). I had to supervise them the entire time as they were complete novices and were extremely careless with all the furniture. Before they would unload the last lot of furniture they demanded final payment. And dealing with the manager "Mitch" was a nightmare. At first he starts off nice and the moment you voice a legitimate concern he becomes instantly defensive, irate and verbally abusive then hangs up on you. He initially asked for photographic evidence, which I provided. He then tried to tell me that the damage to the fridge and couch was already there and that his guys wouldn't have done that, but then he said "you put them under so much pressure and that's why they damaged the fridge". Doesn't make sense! After a while, he (Mitch) no longer took my calls. He called me a f***ing d***head and told me to f*** off and then hung up never to answer any of my calls ever again. This business needs to be deregistered and investigated by the Ombudsman or WorkSafe Victoria.

Move size: 4 Bedroom Home Service cost: $900

This was a very very disappointing experience that is unfortunately still continuing. I would NOT recommend this company to anyone. The two gentlemen had no experience in moving - to make a long story short, they had great difficulty disassembling and assembling the 2 beds (standard beds from ikea), the beds had to be reassembled after they left, they broke a mirror, they lost bolts and nuts from the sectional sofa so it is not properly assembled, and worst of all, my 70 inch tv arrived with the screen cracked (it had obviously been hit in transit) and only lines on the screen (totally not working). When I called 3 minutes after I had paid (they took 11 hours to move a 2 bed unit) and the movers left, to inform them, there was no response. I sent an urgent email, no response. Called from another phone, the staff person answered and was very abrupt (unlike at first) and said to handle it on Monday (the move was on Friday). No one got back to me on Monday, sent an e-mail again, on Tuesday, sent another email, still no response. Zero customer service, even though the quote clearly stated they had goods insurance. The utter arrogance and carelessness astounds me - I would have been willing to work with them if they had been in the least courteous. If I could give them zero stars on the review, I would..

Move size: 2 Bedroom Home Service cost: $1780

They quoted me 4 hours and $450 for my move of a 1 bedroom + storage unit. + $130 each extra hour. The truck was unmarked and the movers were new and inexperienced. They took 12 hours to move me (3 blocks) and held me to ransom as they wouldnt unpack the 1st load until i paid over $1000.Then did the same with the next load. They dropped the 1st box they picked up, marked fragile. They kept asking if they were finished. Yet they hadnt emptied my apartment. They told me they were finished so i went to lock up and there was still things there. Asked me for water, not sure what they expected as all my glasses were packed up. Kept asking me to help them move my boxes. At the other end, they put my mattress on the other side of the room and packed boxes in front of it, told me i should put my couch together myself even though they took it apart. Not sure where they thought i was going to sleep at 9pm. AND 1 of the movers asked me many times if i lived alone / was alone. VERY CREEPY. Dont subject yourself to these movers. Very unprofessional and they just send random guys with no experience.

Move size: 2 Bedroom Home Service cost: $1990

I would not recommend this moving company, and will not use them again.

I had booked a move for 1st November at 1pm, confirmed this with Ace and booked the move in time and lift at my new apartment complex. At around 1:45pm on the 1st, the movers had not arrived or provided an update so I called them. I was told that the move was booked for the following day despite the confirmation email and all conversations confirming the 1st. Mistakes happen, I was not happy but was willing to accommodate the mistake and move the following day, despite my entire apartment being packed ready to move.

The following day I got a call from the movers at 1pm telling me they were running an hour and half late (they arrived nearly 2 hours late), because the move in was booked (again!) with my new building I needed to get to the new building by 3pm. I moved all my things, except a couch, fridge, washer, drier and two mattresses downstairs ready for them to load when they arrive. It took the removalists two hours to load the contents of a one bedroom unit onto their truck, even though it was all on the ground level, about 10 meters from where the truck was parked!

My move in booking with my new building was completely missed, luckily they were super flexible and allowed the move in to happen (a day late, on a public holiday when move-ins aren't allowed, and then two hours after the new booking!)

Once I had finally arrived in the new apartment I noticed the terrible careless job that had been done, furniture had been slid along the ground and bare floor of the truck, causing the paint to be completely scratched, their poor packing of the truck caused damage to lamps and some dents to my fridge and whitegoods.

There was no sense of urgency with the movers, at either the pick up or the drop off, they were constantly on their phones, moving single boxes at a time, to the point the building manager at my new building became frustrated, told them to hurry up (already a considerable amount of time past the move-in booking) and provided them with a moving trolley.

I would avoid this company as best you can!

Move size: 1 Bedroom Home Service cost: $620

I was threatened to be beaten up and my furniture taken after I question why my floor was damaged while using ACE MOVERS. Owner sided with his staff that they were not at fault for the damage even though they were they only people in the home. One Meter long scratch in my hardwood floors and I was told I needed to pay the access if an insurance claim was to be submitted. Ive taken this to the police to deal with now. AVOID. Not to mention they showed up with the wrong size truck and blew the quote out after a detailed phone conversation. Very amateur and scam set up

Move size: 4 Bedroom Home Service cost: $1600