24 Hours Moving

Stay away!! Still holding my items hostage.  I arranged for them to ship from Florida to Ohio early Feb.  I requested for them to deliver my goods on Feb. 28.  They have lied to me every week saying that my shipment will be delivered.  Stay away..they will rob your money and goods.  They charged $1000 for pick-up. They are very much paid in full.  I am worried about even receiving my items at this point.  Kevin, the customer service rep, would not even let me speak to a manager.  My next step is to contact BBB and a lawyer if need be.  I will give them this week to figure this out.  I can't believe how incompetent they are.  I received my household shipment quicker from Korea using a different company.  I am shocked that they cannot figure out how to ship from Florida to Ohio!

Service cost: $1000

Hi,
I have recently moved from Alpharetta to Miamisburg,OH. From first sales call to final invoice delivery, the service was extra ordinary. I contacted two person in the company Sinday & Ben. Both are down to earth in service. I never expect this kind of service in a logistic company. They are following their promise all the time. Packing also very neat and professional. We had lot of glass items as kitchen utensils. I can tell you everything was safe and we haven't lost a single items. They are very calm and quick while packing and delivery time. They are always reachable to get track of our items. I have scheduled/re-scheduled multiple times due to my new apartment availability. They are very flexible on dates of delivery. Thanks Sindy and Ben for your extraordinary and kindly service. Keep the good work.

Service cost: $1664

I wanted to thank everyone at 24 hours moving. I had a 2 bedroom apartment to move last minute I was scrambeling to get an honest moving company. After reviewing all these bad and negetive remarks on almost EVERY moving company located in the Dallas area I came a cross a 24 Hours Moving web site and reviews I was scared hiring someone over the phone but I really felt comfertable after getting information from a supervosir at the company she was always so nice and understanding and really worked with me and I can say now I was under so much stress and she just helped and calmed me down in every way posibble. On moving day everything went great the movers arived on time they were out in 3.5 hours did a great job very hard workers! My delivery arived about a week or so after I hoped maybe before but I knew that it may take a little longer so I was prepared. The delivery went just great I didint have acsses for a large truck so the company rented a truck for me and did the entire delivery for me which I think that was great I paid a little more but it was worth it! Again thank you I apericate all your help and you defenatly got my business next time I move. Sheri.

Service cost: $1850

  Do NOT choose 24 hours!!   They provide the worst moving service! They got your money and they would not do the work they promised. If you choose a moving company for your big moving day, of course you will expect a fast, good-quality, friendly, less-expensive service. You will get nothing like those from 24 hours. They will give you a low price quote and promise they will give you good service. However, once you paid the deposit and you have to choose their service, they will start to charge you more and more and more… 24 hours provided the worst service. 1.       Deliver Speed. The company should change their name to 24 Days instead of 24 hours, since it is very misleading. You will not get prompt service from them. IT TAKES ME TOTALLY 12 DAYS TO GET MY STUFF. I knew they would not deliver your stuffs to your new place fast. Therefore, I asked 24 Hours to pick up my stuffs one week earlier before delivering day. However, on my delivering day, they told me my stuffs are still not scheduled for delivery. They are waiting for more customers to fill the truck and after that they can deliver my stuffs. I finally got my stuffs five days after I moved in my new apartment. ABF provided 3 days deliver guarantee. Think about the time you wasted and the money you have to spend on hotels while all your stuffs are stored in 24 Hours warehouse. Just for this reason, I should regret to choose 24 hours. 2.       Costs. I thought I could save money by choosing 24 Hours instead of ABF. I was totally wrong by the end. 24 Hours gave you a low price quote but they tried their best to suck your money during pickup and delivery. They have many unreasonable rules in their contract. Make sure you read it carefully. They charge me $550 more finally. They charged me $75 more because the stairs are more than 7 steps when pickup. They charged me around $200 more because they estimate my stuffs will take more spaces (I have the same stuff as in the price quote and the pickup guy told me my sofa and dining tables are larger than normal ones…). They charged me $300 dollars because the driver cannot drive the truck in front of my new house (I live in a new house with a two way road in front).   3.       Service. Their service is a joke. The worst service ever. They refuse to do the reassembling services and I got several boxes broken. My dining chairs were hit with scars. 24 Hours sent only two guys for delivery. The delivery guy had a very bad attitude. He is not helpful, not willing to do the basic work they promised. He just wanted to get the money, unload my stuffs and leave. The delivery guy could not drive in front of my house and asked me to pay $300 extra for delivering. I told him I need to call your company to talk about this. He told me “After you make the call, you will pay $375” and then he turned around and left. I agreed to pay $300 extra because I have wasted too much time waiting for my stuffs and I could not wait longer. The delivery guy asked me to pay all the balance first before he could unload my stuffs. I did that and confirmed with him that he would unload everything for me and reassemble my furniture. He told me it was part of their service. However, after they unloaded my stuffs, they refused to reassemble my furniture. I asked them why they did not keep their promise. they did not care at all. The delivery guy asked me to sign the paper work so that he can leave. I tried to call the company ask for an explanation. He told me it would not change anything and I was wasting my time. He even threatened me before I called the company that I refused to sign the paper and he was leaving…   I will never choose 24 hours again and I will tell people I know about my experience.  .

Service cost: $1800

My father just recently passed away. I loved him and my mother so much that's why I hate to see my mother so depressed. So I decided to move to Florida to be with her. It times of bereavement and in the process of moving. I want everything to be smooth and hassle free. I am in too much stress and I want my move not to add up on my stress. My friend knows someone from 24 hours moving inc. She gave me the number of the moving company and I called them to ask for pricing. I never searched or looked for other moving company because I am in time constraint and it was a friends recommended company, so I go ahead and scheduled the pick up. Prior to this, I talked to a lady (sorry forgot her name) from the moving company. We talked for hours in details and specifics of my move. I asked her from the additional charges to insurance and the timeframe. She answered it perfectly. The day of the move came and I am so speechless. They were good in their field, and they do their work so fast plus I saved money from my original quote but spend some $50 for additional flight of stairs. I still saved $50 USD after the charge. My employer did not allow me to resign in one week time so I need to delay the delivery for one week. They agreed with it as long as its not yet in the truck. Two weeks later my items were delivered in two destinations (one in storage unit and others on my mom's house). I love their service so I gave some tip. Like my friend, I will truly recommend them to my friends.

Service cost: $4600

I was recommended 24 Hours Movinc Inc. from a friend. Personally, He actually haven's used the company but knew someone who experienced the companies service and provided great feedback. I had been looking around and moving companies to transport a 2br apartment from Dallas, Texas to the harbor in Baltimore. I had originally booked with another moving company, but once I spoke with Sindy at 24 Hours, I had to cancel. Se was so nice and helpful in booking me, and I was very pleasantly surprised with how much they offered. She gave me a $2703 estimate and came out $3010 hundred actual. Once the movers came, they run over me what they will do and what should be done and what are the contents of our contract and started moving quickly and efficiently. Delivered without broken belongings arrived Baltimore, and they were able to transport a carry a couch up 2 flights of narrow and almost dangerous stairs. The movers themselves were really nice; their appearance matters to me too since they wore uniforms with company information in it. That makes me relax since I know this company is real and professional. would definitely use them again.

Service cost: $3010

My items were just delivered August 18th, 2013.  My moving experience with 24 Hours Moving, Inc. was a mixed one.  The initial sales rep Michael was good.  The crew that worked under Tom did a great job!  They were nice, worked really hard, and deserved the tip they received.  I was also highly impressed and appreciative of Melissa Lilly, who helped me set up the delivery date.  Throughout that process, even through requests to change the date, she exhibited great customer service..from her promptness to her wonderful attitude.  Her supervisor, Sindy Rosado, was nice too.  The overall price was also good compared with other companies. Tony (one of the delivery guys) was great!  He has great people skills and work ethic, and seems to be a big asset to the company. What made my experience with 24 Hours Moving, Inc. a mixed one was the customer service issues with the delivery rep, Roger.  To be honest, Roger did some good things such as working with me on the parking of the truck and the positioning of the items in the apartment.  The problem I had with Roger was his attitude at numerous points throughout the delivery.  When I let him know that my computer desk needed to be assembled, he acted as if he didn't want to do it (although he did do a good job of putting it together).  When I let him know that a line item on the inventory list was missing and I wanted to locate it, he got an attitude about it as if I was inconveniencing him by wanting to go through the property again.  His time schedule seemed to be the top priority.  Roger also mentioned that the foreman (during the pickup) may have made a mistake concerning the missing item, implying not to make a big deal about it.  To his credit, we did go through the list again to ensure it was missing.  We also searched the truck again.   Overall, Roger did do some good work, but his lack of professionalism at more than one point during the delivery process left a bad taste in my mouth.  He was in "rush mode" to the point where I felt like a bother for even asking questions or wanting to double-check something.  I understand time is a factor, but customers shouldn't feel like they are wasting a company's time if they have a question or issue.  There is no company without a customer.  I've even thought about writing a complaint to the Better Business Bureau because of what happened during the delivery.  24 Hours Moving Inc. seems to be a good company overall, as noted by the good people and pricing I encountered.  Unfortunately, one person can hinder an otherwise good overall experience.     .

Service cost: $2771

I just wanted to let you know that my items were delivered last week to our new home in Florida. The experience we've had in moving out of texas with 24 Hours Moving Inc. has been A big relief. Your guys lessen the hassles and stress that we usually experience during move. We move most of the time due to my husband's nature of job. Although we encountered some minor issues with our furniture, You gladly helped resolve our issues with the furniture deliveries, assisted us in packing and storing my boxes and additional furniture at no extra charge and were very professional in every sense. I will be referring your company to all my friends and colleagues who will be moving from Dallas area.

Service cost: $5600

I am a manager of an IT company in Plano and the company recently expanded and opened a new office/data center in New Jersey. They chose me to head the satellite office and I need to move as soon as possible. I asked my friends who moved out of Texas for a moving company and 3 of them gave the same company. The 24 hours moving inc. They recommended them for having polite people, giving good price, professional work and customer service is courteous.
I called them and gave them my requirements of an immediate move. I gave them the specifics of my items and to make everything sure they sent someone to do the estimates again.
In the end we got their service, they came early for pick up and they worked on packing and wrapping everything. They have the materials and equipment and they never left any single scratch or trash from where they work.
The delivery went well too. We got an additional charge for steps on stairs but it's fine with us. In anyway it's stated on the contract that they can incur charges in some instances. I gave big tip for the guys who did the job (a driver/foreman 4 guys). Like my friends I will recommend them for sure.

Service cost: $4800

MY first time experience with 24hours Moving overall was an excellent one.  My sales Consultant, David in the Dallas, TX location was very customer service oriented and prompt in aswering questions/returning calls.  I was slightly experiencing a little concer about when my furniture was in transit from Texas to Maryland with driver, but in the log run it worked out well.  The driver kept me posted at each of his destinations drop off.  Melissa, who worked with dispatch durig the transition was excellet in keeping me posted via email and call.The driver made it to my place at the expected time that he provided and nothing was damaged. I applaud the movers who provided the full service in wrapping up my furniture - they were professional and courteous.  I will ot hesitate to use them again I the futre if need be and will highly recommend them to family and friends.  More importantly, the price provided to me and going over it, when my furnture was picked up, there was no change in my balance.  Tipping for the outgoing and incoming services was well worth it. .

Service cost: $1981

I am not a person who likes moving all the time. As much as possible I will stay in one place once I get settled, but my current situation leads me to move. I got laid of from my Job and needs a new company to work in. I found the best one in Michigan. I know how stressful moving can be and I don't want additional stress from dealing to a wrong company. Since I don't know anyone whom can refer any good moving company, I looked in Google and found some good companies(I based it on customer ratings and testimonials). Four came to our house and provided some estimates(that includes 24 Hours Moving Inc).24 Hours Moving gave me the least price. That's why I chose them to move me. Sindy, the agent assisted me in the process and scheduled the pick-up of my belongings. Well, I can say the pick-up is not that smooth as I thought so but they assured me my stuffs will be taken care of. Anything broken or missing will be replaced by the company. They made inventory of the items and let me check its status before they load it to the truck. In the end, when they delivered it after a week from pick-up, My items are in good condition. Although the pick-up is not smooth I am happy the delivery went good. Joseph, the driver came in with 3 guys and they worked and never stop for any lunch break or snack just to finish loading it to our new home. And yes I gave a tip..they respected me and my family and never seen arrogance.

Service cost: $2900

As my title states my overall satisfaction from this moving company was because of their fast delivery and reliable staff. Time is of high essence on my move because I shipped mostly items that I will be requiring on my job. Organizing events for high profile events is my specialty and most of the valuables in this move was my materials, devices and equipment for the job. My full requirement as soon as I contacted 24 Hours moving was for the early delivery of my shipment. They put in writing the exact delivery date and they came in earlier than expected. Two days before I start my new job. I am so lucky I found this guys. Very reliable. Great work 24 Hours movIng.

Service cost: $5327

I don't usually make reviews for any services I get. It's not because I don't get a good service but because I am always busy but this time I made time to make this review. The reason were too many but summing it up I am very pleased with their service on my recent move. When I called them I knew they were good company because of the politeness they showed on our hour long conversation. They gave me options to choose for my move and I got the one I think is the best for me. They also packed all in very secured manner. They also send respectful and hardworking personnel to do the packing and pick up. They finished fast but looking at their output it was very commendable. What I am mostly appreciative is their delivery personnel. He is not just polite, he was also witty and very intelligent. Gave me a lot of tips on my online business and shared his experiences on motorcycle assembly. His crew were also fast and very patient. I had them move my furniture and they just kept complying with smiles on their faces. I am glad I hired them. Thank you 24 Hours moving.

Service cost: $6950

I really had a worst experience with them. I am really surprised by seeing this kind of 4 star rating. I am sure their own people wrote these reviews. Beacuse its not only me who suffered, I have friend who also had similar worst experience with them. Also if you want know properly about them go to "Better business bureau" website and look at the complaints on them. I myself filed one but yet no response from the company. Once they get your belongs they try to extort you for money in different possible ways. They make you sign the agreement with really different terms than what they mention in their online or telephone quote . All the terms and conditions are favorable only to them. Can you imagine a condition which says that the final delivery date could take a maximum of upto 30 "BUSINESS" days from the day we mention our exact destination. Also another condition says that there is 7 or 15 days grace period for them beyond those 30 days. Also I wonder if there is any apartment community or a home neighborhood which has a parking for 14 wheeler truck. And they charge an additional shuttle cost due to lack of that parking while delivery. When I said additional amount don't think it will be 100 or 200 bucks. They don't mention any fixed price or rate in the conditions and they just charge as much they like. They start  from 500. For me he asked $550 for shuttle. Also they say that they will bring professional movers to pick up and deliver your items but believe me they bring illegal workers. Also they don't even take care of your belongings well. I did even start on pricing. They give you a different quote and once they reach you they will charge a different one. They will make sign the agreement by speaking very politely to you and telling that this is not the final price and once the load the stuff they will charge based on the cubic feet your stuff occupied. But once they load the truck they don't measure it nor they would let you step inside the truck to measure it. They will say its exactly the same number of cubic     feet as they mentioned earlier. And if you dispute it, they will threaten you saying that either you take it at that price or pay for the cancellation and for labor on per hour basis for loading and unloading. And they will only unload the truck if you pay them upfront as much they demand.

Service cost: $2250

They move my family first week of this month. Got too many valuables and one of them was my daughter's Piano. I paid extra for additional care and for crates and scaffolds be put around it while in the truck for shipment so there will be less or no damage. The delivery justifies the heart of their people to serve customer at their best because, although I expected that I would'nt be able to receive the piano in 100 percent good state I was surprised when it arrived perfectly. I was so happy so as my daughter. I will definitely refer them to my friends.

Service cost: $6830

WORST EXPERIENCE OF MY ENTIRE LIFE. I am now convinced that these "4" star ratings are actuallly fake --- someone else on here mentioned going to their BBB file -- I suggest you do that before hiring them. PLEASE do not make the same mistake I did. I'm convinced all these reviews on here are COMPANY workers making themselves look good.
Typical bait and switch tactics, for one. They quoted me $1100 and when they showed up, price changed to $2600. They did NOT listen to me, started hastily packing items without my permission or guidance. Resulted in them packing a ton of things that I didn't want or need. The man told me I could have things organized so that I could have things sorted into two groups, then retracted his statement. Then, didn't deliver my items for about 3.5 weeks. They wouldn't tell me when they were coming, you're supposed to just wait until they want to show up, and you better be available. They delivered it the day before Thanksgiving and I was going out of town for the holiday and they would not work with me AT ALL. Also, come to find out -- you can't use a credit card for delivery, even though my original mover told me it would be fine. So I had to go through this huge struggle of getting a $2000 cash advance from my credit card --- it can't be a check or bank money order. Has to be a POSTAL money order. Like I said, this would have been fine if my movers didn't lie to me initially and tell me otherwise.  Finally, my stuff arrived and they wanted to charge us an extra shuttle fee, yadda yadda. The mover was NOT helpful at all, thankfully I had a friend to help me move stuff. He unloaded but moved NOTHING.
**Best part of the story: they also damaged one of the chairs that goes with my antique dining room table. YEP, it was a family heirloom, NON-replaceable, table originally cost $2000 with all the chairs. And they snapped the arm of off one of the chairs. COMPLETELY SNAPPED IT OFF. Now, have to jump through hoops trying to get a claim, which is $0.60 per pound that they will reimburse. I WILL NEVER USE THEM AGAIN. EVER. PLEASE TAKE MY ADVICE! .

Service cost: $2500

This is the worst company. They rob the people off, it's a mafia. Please listen to me. Don't ever use or deal with them. I think they write the good reviews about them self. They charge me an extra 4000$ or otherwise they won't deliver my stuff. So I had to pay them. The workers were mean, treating my family. On top of that, I had 5 broken stuff. Unhelpful workers - the driver wanted to fight with everyone. He's making him self the expert and he don't know nothing. They pick their workers from Craigslist, that's what the workers told me. Even they stole most of my stuff and I had to wait 1.5 weeks for them to come after calling me and trying to rob me off over the phone by changing a lot of things in the deal by saying a lot of [EDIT] and lies.

Service cost: $4700

  I have been moving several times and I have the worst experience of my life with 24hours moving. Everything started when a nice guy (at least when talking by phone), whom name is Gabriel, he let me know that 24hoursmoving people were very professional. He asked me for the size of my house and addresses to pick up and deliver. I let him know that my house was 4 Bedrooms and the moving was from Katy Texas to Weston Florida. On June 22nd 2015 he sent me a quote for 1770$ (for 590 cf). I called him and asked him how he calculate the volume and he let me know that it was an estimate, but he asked me to fill out a form with the list of articles. This list was very simple to fill out and it did not include details about volume, only name of parts. I filled out the form as instructed and send it back to Gabriel. On July 6th 2015, he send an estimate based on my list and the amount was $7727.20 (close to 1908 lbs), including packing services, I thought it was a little be expensive, but because of my wife’s health, I decided to accept the price to proceed with the move. They asked for 10% in advance which I paid ($772.72) and they asked to sign all kind of papers (contract, estimated and credit card authorization). The day of the move, July 28th: the driver (Jesus) with three other guys arrived late in the morning (10:30 am). The driver was very arrogant and nasty with my wife, they proceed to do their own estimate (you can imagine the same day of the moving), when he finished, he let my wife knows that I did not know how to do an estimate, that the chairs were too big and also the sofa and so on, but I let him know that the list that I received did not include the sizes, the list only include, for example: number of dining chairs, there were no option to select big or small chairs. He let me know that the new amount that I have to pay was $12700, YOU CAN IMAGINE? FROM $7727 TO $12700 (64% more that the initial estimate). I did not accept the new price and one of the Manager from 24hoursmoving called me from their office (I think the name is Cynthia), she was also very arrogant and she let me know that I was the one that commit the mistake with the estimate, I told her if they know that people like me are not good doing estimates, why they did not send someone to my house to validate my estimate before the moving take place. She told me that they were located in Dallas and I was in Katy and that was too far away. She let me know that if I did not accept the new price, I have to pay them the following: travel time of the employees, 300$ penalty and the gas that they use. She also recommended me to leave some of the furniture in my house and upload in the truck the most important items. I talked to my wife and when she asked the driver (Jesus) to recalculate the volume with the most important items, he refused to do that and he left. Five minutes later, 24hours moving charged me $567.15 in my credit card without any explanation. When I add this amount (567.15) to the 10% that I paid before, the TOTAL AMOUNT THAT THEY CHARGED WAS $1339.35. They did not make the move and get away with 1339.35 and according to them it was my fault….. Incredible! I was very “innocent” by accepting to make a deal with this company and I will very happy if only one person that read my experience decide not to do business with this company.  .

Service cost: $7720

I am reading this other messages and thinking why did I not see them sooner!!  The worst company I have ever dealt with!  MY husband and I are professional people and if you think you will get customer satisfaction from this company, think again!! They quoted us $3900 and changed it to over $8200 for our move from Texas to Wisconsin.  They were 4 hours late in coming over to start our house.  They get you all upset and have you sign documents at 1 in the morning. They agree to give you a "discount" and then you later realize that discount was really added right back into the amount by adding new items to the manifest that are actually just re-named into larger items to pay more. They will ensure you your delivery is safe and this whole process is stress free!!  what a scam.  Our delivery was scheduled for a Friday and wouldn't you know it, that day the truck crashes 7 hours away from our house!  talk about no customer service, that is what you will get.  we asked to drive and get our items, but we had to pay the entire amount in full to do that.  we waited another 2 weeks while the truck sat hours away.  my family slept on the floor for 30 days!!   Mike the supervisor guarnteed he would reimburse us for our hotel stay, but that never happened.  I put in complaints with the DOT and AMSA.  I thought I would finally get some help from them, but no shocker there, no help!   When we tried to negotiate the lower rate on delivery due to the crash and inconvenience, we were asked to pay additional money for each hour the truck sat in our driveway.  I have been in contact with others who used 24 hours moving and its all the same story.  no reimbursement for anything.  I have multiple damages items and waited over 30 days.  I lost out on two weeks of vacation due to their ignorance.  NEVER NEVER USE THIS COMPANY.  I am issuing a formal complaint with the DOT and AMSA again.   ugh!

Service cost: $8100