24/7 Logistic Services

The first contact with my agent was very nice but did not relay helpful information to me that I needed. Before I booked a reservation, he told me that I could change my pick-up date by the movers anytime I needed to. This was due to the fact I did not know when my move-in-date for my new apartment was going to be because I was booking the moving company in advance. He told me that as an incentive to book with the company. The original date for pick-up was May 1st. After I made the reservation and found out the exact date I was moving into my new home which was May 5th, I called to adjust the pick-up-date for the movers so I could time my things being delivered as close as possible for when I move in. When I called, they would not let me change my date. Then I asked what is an estimate time arrival for my things. They told me that they would have that information once the movers pick up my things. The movers were supposed to show up between 3pm - 6pm on the specified day. They did not show up until after 9pm which altered my plans for that night. Once my things were loaded, they took it to a warehouse for it to get scheduled out to be delivered to my new address. I call the day after the movers picked up my things to get an estimated time arrival and they told me they don't have any information on it and should have that information by the next day. I called the next day and the response was the same. There were multiple times I had called to get information and either the phone was shut off or couldn't get an answer. This went on for almost 2 weeks of them not give me an estimated time arrival. I attempted multiple times to get in touch with a manager and they would lie and say they will have one to call me but never did. I asked for a manager through text, email, phone, and voicemail. By this time, I have been sitting in an empty apartments sleeping on an air mattress and living out of a bag for a week in a half. As I continue to track my things, the customer service told me my things were still sitting in a warehouse house and has not been scheduled to be shipped yet. They have had my things for almost two weeks and should have had it scheduled as soon as I made my reservation. As I still continue and demand for an update, customer service told me my things has been shipped and the driver will contact me when he is close. I travel for work and that's not good enough information because I could possibly be out of town. I asked for an accurate date of delivery and the customer service told me they don't know, only the drivers knows. I proceed to ask for the driver contact information and customer service told me they do not have the driver number on file. Three days go by and I still don't have my things and customer service gave me a different date supposedly my things were shipped. They lied to me about when my things were actually shipped. Once the drivers finally arrived, they told me they picked my things up from the warehouse three days prior which was different from the answer customer service second answer. Customer service was constantly lying about when my things were actually shipped. If you are looking to get your things delivered on a specific date or close to it, DO NOT USE THIS COMPANY. they will hold your things for however long they want. In my opinion, from May 1st to May 5th is enough time to deliver my belongings to my new address. I did not receive my things until May 15th and I initially told them I wanted my things to be delivered on the 5th or close to it. they sit your things in a warehouse and wait for business in the area of which you are moving to. My things sat in a ware house for 12 days before they actually shipped it to me which only took 3 days. I will never use this company again.

Move size: 1 Bedroom Home Service cost: $2200

10/10 RECOMMEND! My experience with this company was beyond pleasant. I moved out of a 4 bedroom with my family and they were a headache relief. Absolutely loved my rep, so helpful.. they were so wiling to compromise to when it worked best for me due to me having a bit of a complicated schedule. The movers were really nice and funny guys, worked very efficient and smooth. thank god nothing was damaged, not even a scratch. They wrapped everything. they got the move done before I knew it. They walked me through the process along with customer service. Made the interstate move a lot smoother for me.

Move size: 4 Bedroom Home Service cost: $2200

Every interaction with this company has been frustrating and disappointing, to the point that I wish I had simply gone with another company or even packed and delivered my belongings myself. It would have been cheaper and my items would have arrived in a timely manner.

My complaints are as follows:

After the initial estimate, two straight weeks of silence from 24/7 Logistic Services.

An entire week of attempting to reach literally anyone regarding questions I had about my incoming pickup.

Only being told about my pickup date a single day before, when your website specifies at least five days notice.

Cancelling my pickup literally twenty minutes into the provided window, stating that difficulties with the previous pickup will delay me until the next morning. (How did you not know there would be a delay and contact me sooner?)

The movers left tape and tape rolls, along with other trash, after packing everything up. I needed to move behind your movers and clean up after their mess.

Another week of no updates from 24/7 Logistic Services regarding delivery.

When I attempted to get tracking updates as to my delivery, I was met with passive aggression from your rep telling me I should simply wait until I was contacted. As if you people have been on top of that this entire time.

Finally hearing an update, ten days after the pickup, that my delivery has begun to be packed. Not on its way with a definitive arrival date. Simply begun to be packed, and told that "We will give you the delivery date by the end of the next week." Like it should take almost three weeks to deliver not even 300 cubic feet of goods 1300 miles.

All of the above has been my headache to deal with while paying well above what other companies had quoted me, but I let myself believe that I was purchasing quality, efficiency, and professionalism. At this point I just want my belongings and then to never deal with you again. This was a simple pickup/delivery, how have you all [EDIT] it up to this degree?

All of this goes without saying that I'm now expecting my belongings to arrive damaged or broken, or even missing items/boxes from the pickup due to your inability to handle this transaction every step of the way. We will have to deal with that when it happens, which needed to be before the 17th of August as that's when I start my new job. I said "needed" because I again have no doubt that day will fly by and I still will not have my belongings.

UPDATE: The previous portion was written before my items were delivered. So now I have more things to complain about.

After almost three weeks since pickup, my belongings finally arrived. Around 8pm local time, which to say the least is inconvenient but at this point I'll take them at 2am.

Before the movers will start offloading anything they need to get the payment, which will include all sorts of fees for a shuttle because no apartment complex on earth will have enough room for your 53ft truck, and a ridiculous fee for each flight of stairs as defined by your, which somehow counted to almost five flights of stairs despite the fact that I live on the third floor.

So the quoted on delivery remainder of this transaction was about $900, the actual payment was nearly twice that. I'm so lucky that I actually had barely enough to pay these guys because nothing would have been available for me to get more money for payment at this point in the night.

Payment is done and we can now get my belongings! And as I predicted, half of my things are broken. My coffee table and small desk have both had a leg snapped off, rendering them unusable. My lamp has been damaged so heavily that it will no longer turn on (despite the fact that the lightbulbs were intact afterwards, and I moved them to another lamp and they worked), every single one of my boxes were smashed in to the point that I'm surprised anything inside was in working condition.

This is just a list of the broken items, not accounting for the chips and scrapes covering every piece that I have. To top matters off, once again the movers did not take their trash with them, but left all the tape in a pile outside my front door! This is ridiculous! How did I overpay this much and still not come out with service that was 1) Quick, 2) Efficient, or 3) Responsive? I've been telling anyone who will listen to stay away from your company, and am going to find every moving website and referral company to put up this review so that nobody else needs to deal with the nightmare that is 24/7 Logistic Services.

Move size: 1 Bedroom Home Service cost: $3500

Where to begin? I started the process with 24/7 in February for a move in June and I'm fairly certain I was quoted much lower than the actual cu ft I had based on my inventory so that they could secure my business. The original rep I worked with was later fired, I learned. A few days before our move I had a 3 hour conversation with Katy to confirm my inventory. She was patient and helpful BUT then at the end quoted me $1500 more than my original estimate (my inventory was slightly different but not by that much). On moving day, the crew arrived in a budget truck and kept referring to "the moving company" so, were clearly hired out contractors, not employees of 24/7 as previously promised and marketed in their ads/videos. After an hour on site, the foreman then had me sign to agree to pay ANOTHER $1500 just in case my inventory was higher than expected. I was unprepared for this assurance and reasonably worried. My communication with the company was fairly easy and one of them was reachable most of the time. Elizabeth seemed to really know most of the answers. She called me several times the week before my move to confirm earliest delivery date (we were having our things stored for about a month) and I told her the same date each time. Fast forward a month--we were supposed to receive our delivery anytime AFTER 7/22 (we were closing on the new house on 7/20 and needed it cleaned on 7/21). On 7/19 I got a call letting me know that my delivery would be coming the next day! While I was relieved to not have to wait 2 weeks for our stuff, there was no way we'd be able to receive it before having closed on the house. I had to reschedule (beg) the cleaner to come early and 24/7 was able to delay/reroute the truck by 1 day. The crew that came to unload was also in an unmarked trailer, no labeled attire, shoe coverings, or masks. The foreman/driver had such a thick accent I really had trouble understanding him the whole day PLUS he was a spitter and I felt very uncomfortable during a pandemic! So many of my items arrived damaged or missing, and the claims process is a pain in the ass, they use a 3rd party company so 24/7 has nothing to do with it after delivery. Many of my boxes and linens were water damaged/moldy, after I was told they would be stored in a temperature controlled facility. I really wanted to like the company but in the end I was really unhappy with the whole process. I would not recommend or use 24/7 again.

Move size: 3 Bedroom Home Service cost: $6800

Where to begin? Well first, I asked for full packing services, which the salesman assured me was included on my estimate. When I called to confirm this before my move, he confirmed it again. Imagine my horror when the movers come to my house, unpacked, and they tell me they are not packing up my things for me. The mover was incredibly rude, "mansplaining" what my estimate should have looked like for a full pack. He haggled with me. He passive aggressively complained that there were items I needed moved that were not on the inventory (a plant stand that weighed all of 2 pounds!). We both kept trying to get in touch with the company regarding the mishap of the full pack, but neither of us could get hold of them for hours.

That's the thing with this company. Once they have your money, you will never hear from them again. I literally had to pretend I was a new customer, filling out a questionnaire online for a new move, to get in contact with the company. Of course within minutes of sending the form, a new salesman called, as nice as can be. When I explained to him that I had to "trick" the company, he was very rude. He told me to call the main line and I could get a hold of someone. I explained that I had been unable to get a hold of someone through the main line, and he literally said: "So now you're calling me a liar?!?!"

I was also told that this company does not use brokers to move the items. Based on my interaction with the movers that came to my house (and left packaging shrapnel everywhere, btw), and how even they couldn't get in contact with the main office, that seems like lie.

It has been two weeks since the movers picked up my things from California. Guess where my stuff is currently? CALIFORNIA. It hasn't even made it onto a delivery truck.

Do not make the same mistake I did. Do not use this company.

Move size: 1 Bedroom Home Service cost: $3000