American Auto Transport

I don't know why people are complaining about this company. In 2017, I had them ship a 1995 Camaro Convertible from Chesapeake Virginia to Sacramento California. I worked with a guy, Nick Armstrong, a very pleasant, polite, and courteous person. My uncle needed a car as soon as possible because his car at that time, a 1998 Honda Accord broke down. Nick did the legwork for me in finding a trucker that can deliver the car to my uncle. Within a day or two, he found a transporter and my uncle received the car in less than 3 weeks. The person who picked up the car was also pleasant; as a matter of fact, we talked for about half an hour after he loaded the car to his truck. My uncle received the camaro in California without any scratches. As of today, 2020-04-23, Nick is working on getting the camaro shipped back to me from Sacramento California to Chesapeake Virginia. My uncle is moving to Virginia to live with me. If you want an honest company and person to work with, use this company, contact Nick Armstrong at 678-224-8820.

Service cost: $1150

I had my 2010 Toyota Tundra moved from Phoenix AZ to Burnsville MN with ATT. The truck was wrecked by their driver (damaged my roof going under a shop doorway) that was over 1 month ago and my truck is still not repaired. When I called Tony Perez my booking agent I was never called back. I kept calling until I reached who I think was a dispatcher. Was told call our insurance and that was about it. I tried many times to tell her I had not received my truck it was taken by the driver to a body shop in northern MN. Long story short - ATT double brokered my truck in other wards they gave the job to one of their carriers who in turn gave it to another carrier. ATT was zero help trying to sort out all of the insurance calls and documentation. 1 month later here I am trying to get my truck repaired and the insurance company I finally reached has been stalling to make or approve repairs. I would never hire or recommend American Auto Transport to anyone EVER! I am going to every review site I can find to hopefully make sure that people understand what their business practice is. They had no problem taking their 350.00 fee (paid upfront) but when it came to assisting their customer or accepting accountability for their drivers they were a huge no show. Be warned if anything happens to your vehicle when in the possession of ATT or one of their carriers you are on your own. I have spoken to many folks in the auto world and this is not the case with the majority of automobile haulers out there. Be careful and do your home work otherwise your results can be frustrating and expensive!

Service cost: $1350

Believe nothing they tell you. It's all a pack of lies. Be especially careful of Chris Carter. He is liar-in-chief and doesn't have a leg to stand on when it comes to keeping it real.  These people are thieves and scared the daylights out of my teenage daughter.   There are many other choices out there. Some are even legitimate but the fact is that this is an under-regulated industry. Even this website which purports to be an independent reviewer is owned and funded by the moving industry. Chris-the-confabulator guaranteed a a three day delivery. Within two hours of picking up my daughter's car, we received a call from Mr. Dishonest himself claiming that something had happened to the driver and that the car had been moved to another truck. We had the driver's cell number and called him. He said that he still had the car on his transport. He also informed us that he was scheduled to deliver the truck in 7 days! Chris, the former military service member with the Purple Heart (he made sure we knew that) was just lying all the way home. There was never going to be a three day delivery. Lying for bucks. Very honorable Chris. We are all very proud of you!

Service cost: $890

After speaking with Victor we were guaranteed a pick up on Saturday, Oct 3, 2015 for our car. We were to leave for Key Largo, Fla. On the following day, arriving on Tuesday. Saturday came and went with no response from the company as to what the problem was. Sunday followed suit and we had to cancel reservations for that night. On Monday, we finally reached Victor who seemed totally amazed that no pick up had occurred. We played phone tag and late that afternoon spoke to Niah in Customer Service ( more accurately, no service ) and she blithered on about this and that blaming the weather primarily. On Tuesday, Victor and Niah both tried to exhort more money from us.. I finally agreed to pay an additional $150 if transport happened by the end of that day. She never returned my phone calls and no transport arrived. Today, Wednesday, we gave up and cancelled the order. I have never in my 70 years dealt with a more disreputable company. They should be forced out of business for the way they treat customers. I am posting my experience on social media and emailing all my contacts to warn them never to deal with American Auto Transport.

Service cost: $785

Since early this morning I have called, texted and emailed Mr. Parker only to hear that the car will be picked up today. When my wife called him he said we had not contract and that no attempts to pick up any car had been made earlier this week. When I called to ask him about that at noon today, he again said the car will be picked up today. As of 3 pm today, the 6th, nothing. I called, texted and emailed and finally at 4 pm he called stating the truck was in Boston but not returning until the 12th of April.

All prior correspondence from Mr. Parker said the noted route was driven 3 times a week for the next 3 weeks and that AAT used their own transport vehicles. The one order that came in on the 4th stated Golden Trucking who was supposed to pick up the vehicle between 8 – 9 pm but left at 3 pm with not one call to us.
This is a joke. We were lied to and screwed around with all week only to end the week with the car still in Boston.
Never Again.


EMAIL TRAIL FROM APRIL 1 THROUGH APRIL 6 FROM MR. PARKER

Sunday, April 1, 2018 at 9:11 PM
I got your email and I tried calling you back. I have drivers scheduled for your area all week for the next 3 weeks. Please give me a call or text (678) 224-8819. I am willing on working with you but need to speak to you to find out your exact pickup dates.

Michael Parker
General Manager
American Auto Transport
michael@autotransportaat.com
(678) 224-8819 call/text


Monday, April 2, 2018 at 10:09 AM

Hello,

Thank you for getting back in touch with me.

Currently we're running this rout twice a week. We have our own trucks which we use to transport vehicles for staple routes such as yours. If one of my trucks is not available we will use our broker's license in order to meet your schedule.

Once you have confirmation that deal will be going through, get back to me so we can figure out some dates and get that vehicle transported to you.

I hope everything works out, I'll be waiting on your response.

All the best,


Michael Parker
American Auto Transport
PHONE: (678) 224-8819
michael@autotransportaat.com
www.autotransportaat.com



Monday, April 2, 2018 at 4:09 PM
Hello ,
We've been texting back and forth for a bit, and you've requested the total cost of the trapnsport of the Acura.
We have our own trucks which we use to transport vehicles for staple routes such as yours. If one of my trucks is not available we will use our broker's license in order to meet your schedule.
We can Certainly get the route done without a problem. The price for this route is $550 all inclusive, no hidden fees, no hidden charges. This is for a door to door service, fully insured.
I understand my quote is not the lowest you have received but the majority of brokers in this industry will low ball in order to get your attention and bump up the price or simply not be able to pick up the vehicle.
Please let me know if you're interested and we can set something up.
All the best,
Michael Parker

Wednesday, April 4, 2018 at 10:10 AM
Good morning NItin,

Thank you for reaching back out to me.

I was trying to contact you to confirm if we could pick up the vehicle today, and we have arranged for a pick up tonight at around 8 PM to 9 PM.

Thank you once again for choosing us as your transportation service.

Let me know if you have further questions, I'll be happy to help.

Here's some info that you'll need to for this pick up.


Assigned Driver: Golden Way Trucking inc

Deposit: $150.00 (CHARGED TO CREDIT CARD PLACED ON FILE)
Remaining Balance Due to Driver: $400.00

(THIS IS PAYABLE TO ASSIGNED DRIVER VIA CASH, MONEY ORDER OR CERTIFIED CHECK)

Total Price: $550.00

Estimated Pickup Date: 04/04/18
(The assigned driver will call pickup location several hours prior.)

Vehicle(s): 2011 Acura TSX
Running Condition: Operable
Ship Via: Open
Origin: Wellesley, MA
Destination: Alexandria, VA

Thursday, April 5, 2018 at 9:02 AM

Mike:
The driver changed the schedule to 3 pm after your email stated 8 pm to 9 pm. I stated clearly that my sister in law is in the middle of tax season. She and her son (who also left work early) waited not knowing the driver had changed the schedule; the driver left at 3 w/o the car. This is totally unacceptable. Big difference between 3 pm and 8 or 9 pm AND no call from driver prior too as your email states below.

I expect you to correct this immediately.



Good morning ,

Thank you for getting in touch.

I'm sorry that this has happened, when we spoke to the driver and told him the conditions of the pick up we made sure to make it clear that it won't be available for pick up until that time. When he okayed it I automatically contacted you. I wouldn't otherwise.

I'm going to get in touch with the driver, I'll let you know what happens.

If you have further questions, please let me know.

All the best,.

Service cost: $550

STAY AWAYYY!! If I could give 0 stars then I could! DO NOT USE THIS SHIPPING COMPANY! They were very responsive at first just to get your money. We had a signed contract months before my car was to be picked up. I called them repeatedly during the two day pick-up window and afterwards for several days but every single number went to voicemail. Lauren who had helped me originally did not answer any of my emails or return my voicemails. They then answered back 2 days after my scheduled pick-up date and eventually sent a truck, only to find out that we were not allowed to have the car packed, which we were told upon signing the contract that we could! The trucker then left in a rage and the car stayed put. THEN upon trying to find me a new truck they told me it would now cost MORE money than our original signed deal. When I said no and that I would only pay the contracted price I was rudely yelled at over the phone and told that my contract would be cancelled. I had to then find a new company to ship my car across the country, eventually arriving a week later than planned because these people were so unresponsive and rude. THIS IS THE WORST COMPANY & CUSTOMER SERVICE EVER!

Service cost: $850

I called Alex, who promptly called me back and gave me a great quote (both in terms of time to deliver and price). He promised me that it would be picked up and delivered on specific dates. I point blank asked him if he was a broker and he told me "no"--that was a lie and I should have realized this but this was the first time using such a service.

Alex called and texted for about one day. Luckily, we hadn't paid him before he just disappeared. On the day it was supposed to be picked up, he never called or followed up. It was just not picked up. When I tried to reach him, he never returned my calls. I tried customer service, but they never called me either.

I believe the company is a scam (and some of the positive reviews look suspicious). They cost us a few weeks of delivery delay since we had to start over with another company.

Whatever you do--do not use this company. They will NOT actually pick up your vehicle. They are a scam.

Service cost: $1399

This company is awful. Their customer service is the worst I've ever experienced. I would give them 0 stars if I could.
My vehicle was delayed on both ends. It was picked up over 24 hours late and was delivered over a week late. I sat around for a week having no idea where my vehicle was. I was also told I'd be given tracking information. I never got any.
Literally as soon as they had my payment information, I never heard from them again. I'd been texting with Paul, he just ignored me once I paid. I called all their phone numbers and left voicemails, nobody ever called me back. Out of the dozen or so times I called an actual person only answer once. They don't actually man their phones so don't believe the customer service [EDIT] that they spew. He told me my vehicle was due to be delivered that night. It wasn't delivered until 5 days later. To this point I'm stilling waiting for a responses to text, voicemails, and emails.
There are a million of these broker companies, use anyone else!

Service cost: $1500