American Auto Transport

I don't know why people are complaining about this company. In 2017, I had them ship a 1995 Camaro Convertible from Chesapeake Virginia to Sacramento California. I worked with a guy, Nick Armstrong, a very pleasant, polite, and courteous person. My uncle needed a car as soon as possible because his car at that time, a 1998 Honda Accord broke down. Nick did the legwork for me in finding a trucker that can deliver the car to my uncle. Within a day or two, he found a transporter and my uncle received the car in less than 3 weeks. The person who picked up the car was also pleasant; as a matter of fact, we talked for about half an hour after he loaded the car to his truck. My uncle received the camaro in California without any scratches. As of today, 2020-04-23, Nick is working on getting the camaro shipped back to me from Sacramento California to Chesapeake Virginia. My uncle is moving to Virginia to live with me. If you want an honest company and person to work with, use this company, contact Nick Armstrong at 678-224-8820.

Service cost: $1150

I had my 2010 Toyota Tundra moved from Phoenix AZ to Burnsville MN with ATT. The truck was wrecked by their driver (damaged my roof going under a shop doorway) that was over 1 month ago and my truck is still not repaired. When I called Tony Perez my booking agent I was never called back. I kept calling until I reached who I think was a dispatcher. Was told call our insurance and that was about it. I tried many times to tell her I had not received my truck it was taken by the driver to a body shop in northern MN. Long story short - ATT double brokered my truck in other wards they gave the job to one of their carriers who in turn gave it to another carrier. ATT was zero help trying to sort out all of the insurance calls and documentation. 1 month later here I am trying to get my truck repaired and the insurance company I finally reached has been stalling to make or approve repairs. I would never hire or recommend American Auto Transport to anyone EVER! I am going to every review site I can find to hopefully make sure that people understand what their business practice is. They had no problem taking their 350.00 fee (paid upfront) but when it came to assisting their customer or accepting accountability for their drivers they were a huge no show. Be warned if anything happens to your vehicle when in the possession of ATT or one of their carriers you are on your own. I have spoken to many folks in the auto world and this is not the case with the majority of automobile haulers out there. Be careful and do your home work otherwise your results can be frustrating and expensive!

Service cost: $1350

He told me he was a shipper and not a broker. After 5 days of dealing with him and promised pickup and delivery was perfect.. Said the driver would be contacting me soon. For 5 days I called asking when the driver was going to call. Soon he would say every time. Then on the 5 the day when the driver was to call another man who said he worked with victor in the same office told me they were brokers. he told me they could not deliver it to my house but would be dropping it 50 miles away.  My car is a 1953 Ford one you would not want to drive on salty roads. Called victor who was going to fix it and call me right back. Week went by and still no call from victor. shipped it with another shipper. Not a broker.

Service cost: $975

This company will tell you they own and operate their own trucks. They don't. They will tell you they are located in Davie, FL. They aren't. Reserch the address they give you and see for yourself. It's a P.O. box in a government building. There is no business. There are no trucks. The truth is they are based in South America. Colombia to be specific. They have no intention of honoring anything they say. Be very careful giving out your credit card info. Also, the reviews on BBB and on transportreviews.com are fake. If you want real reviews, check out their Yelp and Facebook pages before it's too late.

Service cost: $800

I would not recommend this company if it was the only one available. My car was rescheduled 3 times. It showed up over a week late. David was very rude and argumentive when I called to find out where my car was. I was directed to deal with the transport truck they hired. I understand that problems arise but 3 times with one transport? They were very disrespectful and could care less if I was happy or not. He got his part of the money up front so had no motivation to care. Obviously he doesn't care about his reputation. What a dirtbag. Please find another broker. I send a car back and forth a couple times a year and unfortunately I came across this company. He was so nice when he wanted my business but after that when there was a problem he could have cared less. DONT USE THIS COMPANY, they are unscrupulous. Very unprofessional and rude. Call someone else if you want to be treated with any respect. He's cost me so much money not getting my car as promised. He can rot for all I care. This is being polite compared to the way I was treated.

Service cost: $550

If I could give them a negative 5 I would. Communication. That is an integral part of business. Evidentially they failed to learn that at American Auto Transport (“AAT”). I screwed up as I should have Googled their company name and added “reviews” to the Google search. If I had done so I would have run like heck the other direction. Everything you read on the reviews is TRUE. I scheduled a pick up for my vehicle to be moved from Massachusetts to Texas. Everything look to be good to go. They had a two-day window to pick up the vehicle. Towards the end of the second day, when I had not heard anything I gave them a call and left a message. I then called again a little later and they answered. I was told the truck had a major mechanical failure and they were looking to see if another truck could make the pickup. They said they would get back to me. That was the last I ever heard from them. I call several times the following day and left numerous messages. I called 9 or 10 times in a row thinking the ringing phone would get them to react. NOTHING. I do not ask for much. Just let me know that you cannot hold up your end of the contract. DON’T IGNORE ME!! They quoted me $1188. I had to go with another transportation company who is charging me $1600. Since my son is flying back tomorrow he had to inconvenience a friend who will have to deal with meeting the driver somewhere to load the vehicle. Instead of transporting two of his suitcases in the vehicle we are paying an additional $100 to take them on the plane. I could never work for a company that treats their customers the way I was treated. Not even sure how they are even in business. So, when you Google “auto transport” and the name American Auto Transport comes up, RUN LIKE HECK!!

Move size: Partial Move Service cost: $1188