American Auto Transport

SCAMMERS! DON'T USE THEM

They were very quick to sign the contract, but never called after that to confirm or move forward even though a day was fixed for pickup. The car was ready and nobody turned up despite several calls and emails!

Scammers, please never use this company ever!!

Never Again.

Since early this morning I have called, texted and emailed Mr. Parker only to hear that the car will be picked up today. When my wife called him he said we had not contract and that no attempts to pick up any car had been made earlier this week. When I called to ask him about that at noon today, he again said the car will be picked up today. As of 3 pm today, the 6th, nothing. I called, texted and emailed and finally at 4 pm he called stating the truck was in Boston but not returning until the 12th of April.

All prior correspondence from Mr. Parker said the noted route was driven 3 times a week for the next 3 weeks and that AAT used their own transport vehicles. The one order that came in on the 4th stated Golden Trucking who was supposed to pick up the vehicle between 8 – 9 pm but left at 3 pm with not one call to us.

This is a joke. We were lied to and screwed around with all week only to end the week with the car still in Boston.

Never Again.

EMAIL TRAIL FROM APRIL 1 THROUGH APRIL 6 FROM MR. PARKER

Sunday, April 1, 2018 at 9:11 PM

I got your email and I tried calling you back. I have drivers scheduled for your area all week for the next 3 weeks. Please give me a call or…

Terrible Stay Away!!

STAY AWAYYY!! If I could give 0 stars then I could! DO NOT USE THIS SHIPPING COMPANY! They were very responsive at first just to get your money. We had a signed contract months before my car was to be picked up. I called them repeatedly during the two day pick-up window and afterwards for several days but every single number went to voicemail. Lauren who had helped me originally did not answer any of my emails or return my voicemails. They then answered back 2 days after my scheduled pick-up date and eventually sent a truck, only to find out that we were not allowed to have the car packed, which we were told upon signing the contract that we could! The trucker then left in a rage and the car stayed put. THEN upon trying to find me a new truck they told me it would now cost MORE money than our original signed deal. When I said no and that I would only pay the contracted price I was rudely yelled at over the phone and told that my contract would be cancelled. I had to then find a new company to ship my car across the country, eventually arriving a week later than planned because these people were so unresponsive and rude. THIS IS THE WORST COMPANY & CUSTOMER SERVICE EVER!

DO NOT EVEN INQUIRE FOR A QUOTE WITH THIS COMPANY!

DO NOT USE!

I sold my car to an individual that lives in FL and he chose this company to pick up the car in central Texas. Car was picked up on Friday and the driver was extremely rude. Today, Tuesday, the new owner contacted me as he hasn't received the car yet. I checked the locations on my Ford Pass app and the car is in Mexico and this company doesn't care and has offered no assistance!

THE ABSOLUTE WORST!!!!!

No car in transport

I purchased a car for my mother in the state that I reside. My only problem was figuring out how to get the car to my mother. So I called American auto transport with hopes of getting the car to her sooner rather than later. I spoke with a very nice man named Victor who took my deposit and told me that they would be there on a specific date to gather the vehicle and drop it off to my mother within a week. That day came and passed I was unable to contact anyone and I received the runaround I left several messages with no callback …very disappointing very poor customer service. The one gentleman that I did speak with was very quick to dismiss me and say that I needed to speak with someone else after a while they stop even answering the phone. So now I am struggling to get past their answering machine or get a call back for one of my ten messages requesting an update. Very disappointing, poor communication and customer service.

I’d wish it had a Negative 10

Allegedly they provide GPS for tracking your car which is a Scam,,Misleading Customer service is a joke Nobody ever Awnsers ,,,,The driver Melton was unreliable was late 4 hrs for his pickup time. Car that was shipped from Texas to South Carolina was late for delivered 2 days late. Sorry excuse of a company that I have ever dealt with Left numerous text messages voicemails to no avail. I know a perfect world doesn’t exist but at least be courteous and let customer know what’s is going on As I said I’d wish the reviews had a negative , it give them a -10 as a review. FOLKS DONT GET THE RUN AROUND with this company

Don’t use

Total scam and run around . Do not waste your time . Mike and Victor and the female dispatch worker hang up on you make false statements. They flat out lie and say that they have a driver give you the info , but the driver has no idea who they are . It’s been 5 days of time wasting and stress. They all are in the same room taking these calls , ppl’s credit card info , and wasting ppl’s time. If my card is charged they will have major issues ! Do yourself a favor and don’t use them.

Update : they charged my card after giving me the runaround, hanging up the phone on me , etc . I Told them to cancel my “contract” many times. Do not use them . It’s such a scam .

Transport never happened.

After speaking with Victor we were guaranteed a pick up on Saturday, Oct 3, 2015 for our car. We were to leave for Key Largo, Fla. On the following day, arriving on Tuesday. Saturday came and went with no response from the company as to what the problem was. Sunday followed suit and we had to cancel reservations for that night. On Monday, we finally reached Victor who seemed totally amazed that no pick up had occurred. We played phone tag and late that afternoon spoke to Niah in Customer Service ( more accurately, no service ) and she blithered on about this and that blaming the weather primarily. On Tuesday, Victor and Niah both tried to exhort more money from us.. I finally agreed to pay an additional $150 if transport happened by the end of that day. She never returned my phone calls and no transport arrived. Today, Wednesday, we gave up and cancelled the order. I have never in my 70 years dealt with a more disreputable company. They should be forced out of business for the way they treat customers. I am posting my experience on social media and emailing all my contacts to warn them never to deal with American Auto Transport.

Rude and harass you with calls

After telling them multiple times through their text messages that I found a company, they still continued to call me. After calling me about 20 more times, I finally picked it up to tell them to take me off their list. The guy rudely hung up the phone before I finished my sentence. From other reviews, it seems like these people are just greedy and wanting to take your money. AVOID

Car transport.

I would not recommend this company if it was the only one available. My car was rescheduled 3 times. It showed up over a week late. David was very rude and argumentive when I called to find out where my car was. I was directed to deal with the transport truck they hired. I understand that problems arise but 3 times with one transport? They were very disrespectful and could care less if I was happy or not. He got his part of the money up front so had no motivation to care. Obviously he doesn't care about his reputation. What a dirtbag. Please find another broker. I send a car back and forth a couple times a year and unfortunately I came across this company. He was so nice when he wanted my business but after that when there was a problem he could have cared less. DONT USE THIS COMPANY, they are unscrupulous. Very unprofessional and rude. Call someone else if you want to be treated with any respect. He's cost me so much money not getting my car as promised. He can rot for all I care. This is being polite compared to the way I was treated.

Spineless Liars & Cheaters.

Believe nothing they tell you. It's all a pack of lies. Be especially careful of Chris Carter. He is liar-in-chief and doesn't have a leg to stand on when it comes to keeping it real.  These people are thieves and scared the daylights out of my teenage daughter.   There are many other choices out there. Some are even legitimate but the fact is that this is an under-regulated industry. Even this website which purports to be an independent reviewer is owned and funded by the moving industry. Chris-the-confabulator guaranteed a a three day delivery. Within two hours of picking up my daughter's car, we received a call from Mr. Dishonest himself claiming that something had happened to the driver and that the car had been moved to another truck. We had the driver's cell number and called him. He said that he still had the car on his transport. He also informed us that he was scheduled to deliver the truck in 7 days! Chris, the former military service member with the Purple Heart (he made sure we knew that) was just lying all the way home. There was never going to be a three day delivery. Lying for bucks. Very honorable Chris. We are all very proud of you!

Military family.

I did not ship my vehicle through thus company. When I was speaking with someone through text message. I told them I was not interested in their comoant because u felt I coukd fund a better proce. The reply was very rude, called me cheap, and they actually argued with me! Incredibly unprofessional. They completely lost trust and credibility with me. I wouldn't ship my bike with them.

Do Not Use this company!

This company is awful. Their customer service is the worst I've ever experienced. I would give them 0 stars if I could.

My vehicle was delayed on both ends. It was picked up over 24 hours late and was delivered over a week late. I sat around for a week having no idea where my vehicle was. I was also told I'd be given tracking information. I never got any.

Literally as soon as they had my payment information, I never heard from them again. I'd been texting with Paul, he just ignored me once I paid. I called all their phone numbers and left voicemails, nobody ever called me back. Out of the dozen or so times I called an actual person only answer once. They don't actually man their phones so don't believe the customer service [EDIT] that they spew. He told me my vehicle was due to be delivered that night. It wasn't delivered until 5 days later. To this point I'm stilling waiting for a responses to text, voicemails, and emails.

There are a million of these broker companies, use anyone else!

Late and won't return messages.

Shipped a car from NY to CA. The car was delivered 6 days past its estimated time. I was also told on 3 separate occasions when the car would be delivered and each time the car never showed up. The company doesn't respond to messages and text messages in a timely fashion. I was told over a week ago management would be contacting me, I'm still waiting. I would avoid using this company.