Zippy Shell Incorporated

DO NOT EVER USE ZIPPY SHELL!! HORRIBLE, HORRIBLE, HORRIBLE COMPANY!! I set up p/u date for Jun 28th, with 3 days to load the shell. After calling several times, I was advised that they did not have a truck to deliver the shell, so my only option was to rent a truck load it and go to warehouse and unload the truck to the shell with a 3-hr. window. The nightmare begins. The warehouse was literally a quarter of a mile down the street. I begged the manager at the warehouse to please bring the shell to my house down the street. When he realized how close my house was, he agreed to drive the shell with his personal truck. He was the only accommodating person in the entire operation. He dropped the shell off at 8am and picked it up at 4:30p the same day, on June 28, 2017. I was grateful for his help (Tom), hoping that the rest of this journey would be a breeze. But the nightmare continued. No communication what so ever. I was advised that my personal belongings would arrive on July 14th, but they did not. I had called several times before and insisted on speaking to a supervisor because no one had called me. Rod finally called me back, insisting that I will receive them on the target date, the 14th. He also said that he would call me every day to keep me aware of what was going on with my shell. He did not! The 14th came and went and no call from Rod. The following weekend I flew back to Seattle and saw my shell still sitting in the warehouse. Tom said he had never received an order date. When I called ZippyShell customer service, they informed me that my shell was in route to Michigan. They weren't aware that I was at the warehouse looking at my shell. I was furious. Needless to say, that call ended in advising me that Rod would call me back. I called Rod several times as well as customer service, and was told a different story every time. Their only response was that I would get a credit of $150.00 if they did not deliver it by the original delivery date. When I returned back to Michigan, I called Tom (manager of warehouse) and asked him to please call me when he gets an order for pickup. By the July 20th, the fone calls were consisted with conflicting stories. I was advised that my shell was here in Michigan, but I had to now call them and set up a delivery date. None of this made since, especially when I had been talking to "Rod" the supervisor, who insisted on personally handling my shell delivery. When I finally talked to him a week later, he informed me that I did in fact need to call and schedule a delivery date. I couldn't believe what I was hearing. When I asked him why didn't he tell me that during our last call, he said he thought I knew about it. That was their normal procedures. After several long conversations and arguments with general customer service and Rod, I had to hang up because I was about to explode. My shell arrived on the July 24, 2017. It took nearly a month. NO APPLOGIES !!

Move size: 3 Bedroom Home Service cost: $2800

While the local staff in the Tampa Bay office were friendly, nothing about that local office, the customer service experience, or our cross-country move went smoothly. They were both inept and unethical, and I would never use this company again or recommend them to anyone.

Some things that went wrong for us:

1) Neither of our 2 shells was delivered on time to our home for us to pack. One was missing a lock.
2) The local office was late to pick up our first shell, and completely forgot to pick up our 2nd shell. I had to call to remind them.
3) For cross-country moves, Zippy shell schedules their deliveries on a first-come, first-served basis with their warehouses. They didn't call to schedule our delivery with the warehouse until two weeks after the first one was picked up, which resulted in them missing their promised ten-day turnaround window by well over a week. That meant no stuff in our new house for over a week.
3) The customer service manager in the corporate office outright lied to me on one occasion (which he admitted to after I pressed him). The customer service staff repeatedly explained to me policies that differed from those offered to me by the manager in that same office.
4). They charged us the balance of our contract amount before our shells were delivered, even after I confirmed with the customer service office that our contract specified otherwise. (We were on their old billing system, which has since changed)
5). Although nothing in our contract specified a surcharge for a piano, the third party delivery company they used charged us an extra $200 for delivering the piano with no notice.
6). We didn't get confirmation of our delivery date/time until 9PM the evening before it was scheduled to arrive.
7). The delivery to our new house was late by over two hours, and when I went outside to greet the truck, both guys had fallen asleep in the cab of the truck.
8.) After we received our final invoice for $4804, we received an additional $300 charge from Zippy Shell two weeks later with no notice whatsoever. That charge was contested through our credit card company.

Move size: 3 Bedroom Home Service cost: $4804

In the beginning, everything seemed great. The company was in contact with us, talked us through everything and even delivered the shell a day early for packing. We thought we had hit the jackpot with this company.
In the contractual agreement they state it will take 7-10 business days from warehouse to warehouse. We are a small family and we're about to embark on a cross country move, and already stressed out! We arrive in Ohio ( moved from Arizona) and give it the 10 business days. On that 10 th day, we call zippy shell and learn that they have no idea where our shell is, no update to give us and to just call back another time. That was not acceptable. My husband called back and was told they had nothing to tell him . He asked to speak to a manager and they tell him it will take 48 hours for a manager to contact him ! That is unacceptable!! Meanwhile, we find out from another source that our shell has not even left the warehouse in Phoenix. Cool! So what exactly are we paying for?
Finally, today the manager Rod calls my husband and tells him the same exact thing. We have no idea when it will go out, I'll just let you know when we have some information. We advised him that they now are in breach of contract as we were promised our items in 7-10 business days, and now we are at 11. After a heated conversation with Rod ( and being hung up on atleast 4 times) we still have no answers. We explained to him that we will be expecting some type of discount or compensation because they have not followed through with their end of the deal. He told my husband that once the items are delivered, they will discuss if we will or will not be compensated. This is total bull. They are quick to take your money yet they cannot provide An ounce of customer service whatsoever. So we are without all of our belongings, including my husbands motorcycle which is his mode
Of transportation. We are stuck sleeping on the floor and have no items to cook.. our baby it without his crib, toys and more. We are utterly disgusted with how this company has handled this. If we had seen these terrible reviews before hiring them, we would have never used them. Unfortunately we were in a hurry and the price was right. I'll never make that mistake again!
We have now disputed our initial payment with Wells Fargo and I'm pretty sure this is headed into being a lawsuit. Do not use his company unless you never want to receive your items.

Move size: 3 Bedroom Home Service cost: $2200

The delivery end of our experience went very smooth. They delivered the empty container and picked up the loaded container on time at the origin location near Seattle. That's where the good part of our experience ends.

I called on October 6, 2017 to have our container shipped to our destination location in North Carolina. On November 11th, I received a billing notification for a month of storage in Seattle. I called them immediately and told them they shouldn't be charging me for storage in Seattle when our container was already on the truck. The customer service person confirmed it was on the truck and that it would be delivered in 10-14 business days.

On approx. the 11th business day I called to confirm delivery so we could let our apartment complex know when we would be receiving our container. The person I spoke with stated it was due to ship out of the Seattle warehouse on Oct. 25th..WHAT?? When I told the customer service agent we were informed the items had shipped on or around Oct. 10th, she confirmed that they had not. She then scheduled delivery for Thursday, Nov. 2nd. We made all of our arrangements for this "scheduled" delivery date.

On Wed., Nov 1st, we received an email asking us to contact them because our shipment had been delayed. I was very concerned since they had already charged me for the 2nd half of the delivery fee which only should have been charged once our container reached the destination warehouse. I called and spoke to a "manager" (his name was Rod or Don) who apologized and stated our container had to be re-routed through New Mexico and we should expect it Thur/Fri of the following week (11/9 or 11/10). He refunded the extra month of storage and the 2nd half of the shipping fee. This is the only thing that has actually happened that they said would happen.

Today I called to confirm delivery for 11/9 or 11/10 and was told, once again, that the container was still in Seattle and would arrive at the destination warehouse on Monday, 11/23/17. I said "you've got to be kidding me!!" and restated my conversation with the manager. I was very angry and dissatisfied with her answer and asked to speak to a manager. She informed me they "don't have the ability to transfer to a manager" and that she would escalate the issue and have a manager contact me within 48 hours.

By this time my husband is furious and calls Zippy Shell himself. He tries to get a manager on the phone and is told repeatedly that the issue has been escalated. Oh goodie..like that really means anything. Now we are supposed to hear back from a manager within 3 hours due to the "escalated status" of our issue.

So here we are, across the country from our origin and still do not have our stuff. No one can give us a straight answer as to where it is or when it will arrive. I honestly do not believe anything they tell me at this point. We've had to spend over $1,000 just to have things to function with everyday. No telling how much longer we will have to wait or if our stuff will even arrive or what condition it will be in when/if it arrives.

DON'T USE ZIPPY SHELL!! They will lie to you and send you in a never-ending circle speaking to people who can't tell you any valid information.

Move size: 3 Bedroom Home Service cost: $2300

I originally booked Zippy Shell to move from DC to Los Angeles because they were local, had a shell that was a perfect size, and the pricing seemed reasonable.

After booking, and after our stuff was gone, I decided to read reviews online to get a sense of what to expect, and to my horror, I read a number of terrible customer experiences that caused quite a bit of concern. People mentioned their stuff arriving at wrong locations, having to wait 30 days for arrival, 12 days for delivery once it was already in their city, and had awful customer service interactions. Needless to say, I was regretting my decision and crossing my fingers that these weren't going to be the case with my move.

To my pleasant surprise, I received a phone call 8 calendar days after the shell left my prior residence letting me know it had arrived in Los Angeles. I hadn't even left DC yet! They originally said it would be 10-14 business days, so was very impressive!

After arriving in LA, I called to schedule delivery. They said they typically ask for 72 hrs notice, but were able to deliver it within 48 hours of my call. Drop off communication with the warehouse person was fantastic. We were texting to confirm time and location, which is always a nice personal touch. My belongings arrived undamaged (except for two poorly packed Ikea wine glasses). More often than not, damage is caused by poor packing, and I've moved enough to know stuff needs to be tight like a perfect game on Tetris.

Thank you Zippy Shell for proving the bad reviews wrong and giving me an awesome moving experience.

Move size: 1 Bedroom Home Service cost: $3148

Their advertising is very misleading. They advertise free storage for up to 30 days, what they don't tell you is that they take 30 days to get your stuff moved. They say 10 -12 days, but it's really 30. Oh and if you want to contact some one at this company, good luck. They don't return emails or calls. I went all the way to the President for help and to provide feedback. Shockingly nothing changed. I would NOT recommend. I sent them 25 emails, not one response. Once my items were moved I was told to call their 800 number to get them delivered from storage to my home. Was transferred four times to be told they don't know where my "stuff" is and that they don't know what to do. VERY poor service, and absolutely zero execution what they say they will do. The trailer was delivered to my pick up home 6 hours after they said it would be there. They said it was because I did not answer my phone, this was after I called them that morning to confirm delivery of the trailer at 9am - it did not come till 3pm. By then I had to let the people go who I had paid to load the trailer, so lost money there. They said I had 3 days to load, when in reality I had one. The stress they added to my already hectic life of selling a home and moving was unacceptable. I will NEVER use them nor will I recommend them to anyone. Do yourself a favor and heed all these poor reviews, they are true.

Move size: 3 Bedroom Home Service cost: $3800

DO NOT USE THIS COMPANY. This was literally the worst customer experience of my life. I contracted with Zippy Shell to move my family from Charlotte, NC to the SF Bay Area. I found them online and what appealed to me was the fact that the trailers have license plates and therefore can be parked on the street legally vs. POD and other companies (which are not permitted to be parked on the street where we now live in CA). When I called and spoke to a sales person (which I had written down her name..) I gave them my drop dead delivery date of 5/27 and we then selected the container drop-off date in Charlotte based on the estimated delivery time which was provided to me on the phone (5/11). The service which was provided was foreshadowed by an email I received the first week of May stating that my container had arrived in CA. How could these be? I hadn't even received my container in Charlotte to pack my stuff yet? Then they couldn't locate the contract I e-signed, etc. a total mess. The container did arrive on 5/11 in the morning but the metal piece used to remove the cage from the trailer was bent so the ramp couldn't be extended.. the driver had to go back to the warehouse to have it fixed and then returned to my home in Charlotte later that morning. It was picked up on 5/14 and my assumption was it would be on it's way to CA on 5/15, as I was told. WRONG! I called Zippy Shell on 5/23 to confirm my container was in transit and would in fact be delivered on 5/27 and it HADN'T EVEN LEFT CHARLOTTE YET - it had been sitting at the warehouse in Charlotte for 10 days. I of course was freaking out as I then knew there was no way it would be delivered on 5/27. Customer Service stated that my container had been "bumped" from the freight which left on 5/15 and no one had scheduled it to depart until I CALLED. What if I hadn't called? When would my stuff have gotten there? Never? They told me the sales person I spoke with gave me false facts about the delivery time frame and they would "look into it to see if further training on protocol was needed." After working with Lauren, who I believe is an "Escalation Manager", I was finally told my container would be picked up in Charlotte on 5/25 and arrive in California on 5/29. Needless to say the container did arrive on 5/29 but I was then told by Lauren (only AFTER it arrived in CA) that "this time of year in the Bay area is pretty busy and it could take up to a week to get your items delivered - we will have to confirm scheduling with dispatch at the warehouse near your area). Are you F*CKING kidding me? Why didn't someone tell me that when I was booking? The only reason I went with this company was because I was told my items would be delivered on 5/27. I would have packed my sh*t up and had it picked up well before 5/14 had I known it was going to take this long. My stuff was not delivered until 6/7 - 12 days after I was told it would get delivered. I have a 2yo and 4yo, we had none of our stuff, I had to go out and buy duplicates of sheets, towels, etc., not to mention the NUMEROUS times I had to call their 888 number to get a hold of someone. More than a handle of times I was told someone would return my call and HOURS would pass with nothing, I would then have to call them back and basically harass them to get a response. Once again, DO NOT USE THIS COMPANY.

Move size: Partial Move Service cost: $3500

I'm incredibly disappointed with Zippy Shell. I found that there is a major disconnect between the sales team and customer care. Sales does a great job and I found my salesperson to be incredibly friendly and helpful, but Zippy Shell under-delivered.
- My contract states that my belongings will arrive at my destination in 5-10 business days, and I'm fully understanding of that. But, my sales person kept mentioning she's obligated to say that, but my belongings would be there sooner. Customer care keeps mentioning that it's peak season and my belongings will take the full 10 days.
- There is no way to track the status of your belongings once the Zippy Shell ships from the origin warehouse. I'll simply get an email when they arrive at the destination warehouse. This makes it incredibly hard to schedule labor and coordinate the actual move. The customer care team can only see that your Zippy Shell is in transit, but can't give you any additional information.
- The concept, in theory, sounded like a great idea, but it's incredibly flawed. I used professional movers and they found it incredibly difficult to pack the cage without having anything shift and/or hang out the side.
I really wanted to like Zippy Shell, but I am so disappointed. We didn't bring nearly enough with us as we sit in this empty house waiting for our belongings. We even tacked on a little vacation during our move, hoping our Zippy Shell would catch up to us by the time we got to our destination. I would not recommend for anyone looking for long distance movers.

Move size: 3 Bedroom Home Service cost: $3200

If you're considering Zippyshell, turn the other way.

From the pushy sales person to the unresponsive customer care team, you're left with a sour taste in your mouth. Our shell was 7 hours late and if we did not reach out, we probably would not have received the shell at all. There is a HUGE disconnect between the customer care team and the actual warehouse.

When we received the email that our shell was delivered to our intended destination, we were ecstatic because we were expecting the worse. After scheduling the delivery to our new home, we were told that since we went with self-unloading that we only had 2 hours to unload before being charged an additional $100/hr. They suggested that if we hired their movers, we would get 3 hours to unload. Their logic did NOT make sense. Why would we need MORE time to unload if we had movers? It was apparent that their movers had a 3 hour minimum and that we would be required to pay for the full 3 hours when it would take no more than 30 minutes for them to unload. After rolling our eyes and biting our tongue, we went with the 2 hour self-unload in hopes of hiring our own helpers. On the day that our shell was scheduled to arrive, I called the customer care team in hopes of getting a better timeframe- no luck. BUT they did confirm that our shell would arrive in that specified timeframe. Once again, it got later and later and nothing. Instead I called the warehouse directly and was told that they had us scheduled for a later timeframe. Furious, I called the customer care team to ask if there was anything they could do to remedy the situation and as expected, nothing was offered.

Our shell arrived on the back of a trailer completely exposed (they DID NOT wrap the shell like the sales person described). Since the shell arrived later than expected, we had to unload with no help. The truck driver FORGOT the ramp making it difficult to quickly unload. Thankfully, he stepped in and helped, making him the most valuable person at Zippyshell.

If we were to do this again, I would NOT go with Zippyshell. I would NOT recommend them to anyone. Their customer service is atrocious and the disconnect between their customer care team and warehouse is too apparent to make the customer care team helpful whatsoever. If you do decide to go with Zippyshell, just ask for the warehouse number and contact them directly. Skip the care team and it might be a better overall experience.

Move size: 3 Bedroom Home Service cost: $2200

The movers who loaded my things out laughed at my furniture, smoked on my property without my permission, stashed a half smoked cigarette on my porch to save for later and then complained about how many boxes I had. One of the same revolting people (named Steve, I think) was on the crew to move into my new place. This time I got to listen to profanity and tales of his love life. My things were damaged and the office people didn't care at all. I had no recourse. Never again. Just disgusting. Total white trash crew of losers.

Move size: 2 Bedroom Home Service cost: $500

Once again a happy go lucky moving relocation and storage company with an overwhelmingly positive Web presence bares it's behind by being just another company that has chosen to fly by it's own unfair rules hiding behind a well hidden sentence in its contract with its victims that says that the cost of delivering the goods that you have entrusted to their delicate hands can change at any time for any reason.

When I first contacted Zippy Shell I received an initial quote that included delivery to my home. At the time I was told that the delivery charge would be considerably more expensive because of the distance my new residence was from the terminal in Syracuse, NY. Some time after after I packed up my shell and had it picked up, I thought that I would try to save a few bucks and I would rent a truck and pick my household items up my self, so I changed my delivery option to what is called a terminal pick up. Several weeks later I changed my mind back to having my shell delivered to my new home. I called and spoke to a reresentative and was told delivery would be an additional $850. This may seem like a lot but it is what I expected because it was what I was originally quoted back in the beginning.

However before I agreed to this charge I wanted to discuss us this charge with my wife as any good husband would. We decided that yes pay the $850, get the thing delivered and be done with it. After all it included our items being unloaded by the Zippy Shell people! So 48 hours later I called back and confirm with Zippy Shell that yes I want to change back to home delivery and yes we will pay the additional $850. I'm placed on a lengthy hold because they need to "make sure their numbers are correct", something I was familiar with because I just went through the same process 48 hours ago before discussing with the boss (my wife). They came cack on the line and asked if they could charge the credit card that we had on file and I agreed. We confirmed a date (Friday, 4/6/18) and a back up date (Tuesday, 4/10/18) incase or weather or some other emergency and I said good by.

That was Monday afternoon, 4/2/18 and aparantly they had extended to April Fools fetivities an additional 24 hours at Zippy Shell Corporate because I received a voice mail on Wednesday the 4th that in order to have my shell delivered and unloaded as we initially agreed and contracted to do on Friday that I needed to call them back and pay an additional $442. It seemed that because my delivery was greater than 100 miles away that the terminal was charging the fee and that they had no control over that situation. So after calling twice and getting the same quote, and after I accepted that quote and Zippy Shell charged my credit card placing a contract in force, Zippy Smell was playing by their own rules and was now holding my goods hostage for an additional $450. After speaking at length with Brittany, the customer service robot who said over and over how she could understand my anger and frustration with the situation that Crappy Smell had placed me in I was refereed to Lauren, an escalations manager who also told me that she understood my anger and frustration, but due to an incompatibility in their software with the Terminal company (not a Crappy Smell company) they were unaware or the excess charge- as if this was the first time they had a delivery more that 100 miles from the terminal. Lauren then referred me to the original contract that stated on page four that the cost of delivery can change at any time for any reason by any amount and that there was nothing she could do.

Thats right: First the Terminal people are not part of Zippy Shell and they make their own rules, rules that Zippy Shell is aparantly unaware of and that Zippy Shell tolerates or at the very least have not figured out how to communicate their policies to their customers, and that they have a glaring software incompatability that they refuse to fix or address. And second, tucked away in a 20,000 word contract is a clause that states your cost can change by any amount, for any reason, at any time!

So I will leave you with that. Beware the multicultural happy faces on their website. Beware the ease at which you think you can move with Crappy Smell. They are just another corporate entity designed by theives who will hold your personal belongings hostage and they will do it with a smile.

This is currently unresolved.

Move size: 3 Bedroom Home Service cost: $3000

Great service and friendly people on the front end. The customer service rep selling me their services was very friendly, responsive, helpful, and good at her job. It is clear they are paid on a commission based structure.

The transportation of our goods was relatively quick (from Colorado Springs to Melbourne Florida).

Where it got messed up and a headache was at the tail end. My destination address wasn’t plugged into their system properly and when I called to schedule the redelivery of my cube they said that since my address is 5 miles further than what they had in their system. This cost me an additional $157.

After we scheduled the redelivery for a Saturday. They emailed and said the warehouse could do it on Saturday but since it would put their guy in overtime there would be an additional $150 fee.

Finally, a small but annoying thing they’ll do, is 4/5 times I called their customer service team, they would immediately place me on hold after I’ve been waiting on hold for someone to pick up the phone. I’ll be in queue waiting for someone to answer and when it rings, the person on the other line would immediately say “zippy shell. I need to put you on a brief hold”. I’d understand if that happened once, but it happened 4 times to me. Seems like they don’t have food management or accountability. For all I know they’re chatting it up with their cube mate or checking their Facebook in between calls.

Again, small point, but speaks to their customer service. The contrast is so stark compared to their “sales” group.

I’ve used PODs twice. UPack once. Now Zippy Cube once. PODs is hands down the best, and you’ll pay for it. Zippy isn’t too much cheaper, so when I do this again I’ll likely pay the $200 extra and have a better more hassle free experience.

I thinks it’s ridiculous for a company to surprise you with over $200 in extra fees for something that isn’t my problem. If you’re open on Saturdays and by having someone there create an overtime issue, hire more people or do something differently but don’t pass that cost onto me after the fact.

Also a difference in 5 miles should not equal an additional 150+ dollars, they can get away with this because they know you want your stuff back, and 99% of the people are stressed out over a mo also a difference in 5 miles should not equal an additional 150+ dollars, they can get away with this because they know you want your stuff back, and 99% of the people are stressed out over having recently moved and my guess is most people just pay the money and get on with it.

Move size: 3 Bedroom Home Service cost: $2800

We hired Zippy Shell to move our home into storage while our new house was being built. We paid in advance for the loading and putting our stuff into storage for 3 months and for delivery to new house and unloading. The initial move was flawless and stress free. Just called for the delivery and was told they no longer offer unloading help. It appears that a contract has no meaning with them. They are refunding $400.00 and the company I've had to hire to unload the containers and is costing us $560.00 plus the added stress of trying to cordinate the container arrivals and the new helpers.
Recommend you get all your answers up front and be warned they may change the terms with no recourse.

Move size: 3 Bedroom Home Service cost: $2652

I used zippy shell to move from MD to TX, initially the sales person promised me that one container is sufficient, with loading and unloading, furniture assembly for a price and when then they came to load my items got a shocker saying that container is not enough and need one more so have to double the initial cost and even worse was they dint even care to confirm that is delivered, I have to follow up multiple times and when it came they added another amount for stairs my origin has more stairs then destination but still I have to pay and then they dint even do assembly of the furniture and I called them 3 days multiple times and never got a response from them too much hassle and it is worst.

Move size: 3 Bedroom Home Service cost: $4900

I moved from Pa to Texas. Contacted zippy shell and they assured me that once I had a shell delivered I would have two or three days to load up. That was a load of crap. They give you one day and pick up early the next morning.
So I arrive in Texas and stored in one of the warehouses for 5 months and asked to have it delivered. Delivery was supposed to be included in price I had paid. Over 2700 and 160 a month for storage. Well now they want to charge me an additional 390.00 for delivery and they would wait at house for us to unload. They gave me 3 hours to unload??!! In their website it claims that u can have a few days to load up and unload. This is misleading as the reality is u only have a couple hours.
Customer service is the worst. I have five different numbers to contact and not one of them are helpful. They are rude and give false information. Cannot troubleshoot or fix any problems that arise. There were many.
Beware. They wanted a zip code to area was moving to. I did not have an address yet and gave them an address in Houston where my daughter lived because I didn’t have a definite place yet to live. Now I finally buy a house that is 30 miles from the zip code I gave they are charging me extra for delivery. It was supposed to be included. I’ve called numerous times to get this settled to no avail. They have your belongings, either pay or you don’t get your stuff.
These people are rip offs. They don’t follow through in anything they first promised me.
Beware of this company. If you r moving cross country. Do not use. Local moving may be ok.
Call another company. It’s not worth the aggravation.

Move size: 1 Bedroom Home Service cost: $2700

Called Zippy Shell on January 3, 2019 to have my belongings, which were being stored in their Raleigh, NC warehouse, moved across country to my new home in Spokane Valley, WA. When no one called or emailed to let me know that my shell had been shipped, I called the Customer Service line on January 17th to confirm shipment. The Customer Service rep I spoke with told me that my belongings would be arriving at their Kent, WA warehouse in the "next couple days or so." When I hadn't heard anything regarding delivery by January 24th, I called Customer Service again. The rep I spoke to that time told me that he didn't have any notes about my shipment or delivery, but that he would put a "note in my account" asking the Logistics team for confirmation. I called every business day for a week asking, "Where are my belongings and when can I expect delivery? None of the Customer Service reps I spoke to had any answers for me and there requests for more information were being ignored. I asked repeatedly to have this situation escalated only to be told that the CR reps were "not allowed to escalate an customer complaint to their superiors until the company was in breach of contract." So, after doing the math, the CR rep I spoke to determined that it had indeed been longer than the 10-14 business days that they promise to deliver within, so he could escalate the issue. On February 1st, I get an email from an "Escalation Lead" stating that my "freight" had shipped and would arrive at the destination warehouse by Feb. 6th. I was flabbergasted. They had ignored my shipment request on January 3rd, and despite my calls requesting information, were not spurred to action until they realized they were in breach of contract. The "Escalation Lead" did not apologize for my inconvenience nor did she accept any responsibility for the tardiness of my shipment. I also learned that the "destination warehouse" was 5 hours away from my home. That said, once the container reached that warehouse, Zippy Shell charged my credit card for the 2nd half of the move. (They say they will do this in their contract, but the contract never states WHERE the "destination" warehouse is located. It only lists my address 5 hours away. Since Feb. 6th, the company has cancelled 2 delivery appointments and have given no indication of when they will be delivering my shipment. They keep blaming the weather, but this is winter in Washington, if they are only able to move in warm, sunny weather they should have never accepted my contract. In the meantime, they have offered me $50 per day in compensation for "transit delays," but they stopped counting the days when my shipment arrived at the destination warehouse. So, even though I've gone without my belongings for over a week, none of those days count toward my compensation. Since they have already been paid, they are not motivated to make delivery. So, my belongings sit in a warehouse while I wait to hear when they will decide to deliver them. The Customer Service reps are not empowered to solve problems and are given zero information. The Escalation Lead is rude and condescending and actually told me there was "no one else I could speak to about this matter." Talk about breaking the cardinal rule of customer service! I urge you to choose another moving company. I've had great experiences with PODS and Door to Door. Good luck!

Move size: 2 Bedroom Home Service cost: $5000

I would not advise anyone to use this company. They were very late loading. I caught one of the movers in my jewelry chest and one of my gold necklaces is now gone. The movers did not pack the furniture first and our bed did not get packed because they ran out of room. They say a container holds at least two rooms and we weren’t taking even that. When we called zippy, we were told we would have to pay for another container to hold about 10 boxes, our bed, and 3 bookcases. They told me to email them about my jewelry chest and that was it. Since we couldn’t afford another container, we had to work something out with a separate company. It was the worst nightmare of my life and frankly I am glad it is over. From now on, I will do U-Haul and friends.

Move size: Partial Move Service cost: $2200

If you like a company that is filled with lies, failed delivery, charges your credit card without consent, beloved items they pack arrive damaged and the inability to speak to a manager despite requests for months than zippy shell is your company. Customer service is rude, highly unprofessional and unable to solve a problem. Your belongings may go missing if or when they decide to finally deliver them. They do not respond to customers. You will be left frustrated and unable to speak to anyone because they are never available or they are done with you.

Move size: 4 Bedroom Home Service cost: $9000

I was hoping to be able to write a great review for this company. Their prices were thousands of dollars less than others and we were very hopeful that they would be sufficient for what we needed for our cross country move. At the beginning they were helpful,communicated well and even delivered the empty containers on time for us to load. Thankfully we were cautioned by someone a week before the containers were delivered to re-evaluate how much storage we would actually need. Their online calculator is not accurate at all and even with us overestimating with two containers, we could of used three. So be aware that you may be stuck with having to order another container last minute at three times the price of the original one. Thankfully we were able to rent a Penske Truck and load it with the overflow and extra living items to hold us over for just "in case". Now we fast forward to 3 months later, our two containers have been in storage for those three months. Once we had settled on a closing date we notified Zippy by 2 phone calls at 30 minutes apart at the beginning of November hoping this would give them plenty of time to ship our containers from Utah to Maine by the middle of December. Two weeks later we called to find out if they were in transit only to find out they had no record of the phone calls or the request to have them shipped. So another request was made with a promise of a followup email (which was never received with each request). Two weeks later (yesterday) another phone call to Zippy to find out if they are on their way and this time we are notified that they received our request but that they have not initiated a delivery. They don't connect you to a manager, instead they pass along the information and tell you that a manager will be in touch by the following day. We did hear back today by email from an Escalation Manager Lead who informed us that they have not engaged a delivery and that they would be working on it. They couldn’t tell us why it hasn't been shipped.
It's so crazy to me that in one month from the initial request for delivery of the containers that nothing has happened. Nothing. With the lack of information of when our containers will be shipped or arrive and how long its taken them this far to communicate, we could possibly be in our new home for 1 month before our containers arrive.
This company is much cheaper than others and we knew in advance that this could cause some problems. For those interested in using them be aware that cheaper means ill-managed, major communication problems (unable to speak to someone who can give you answers), poor training of employees (can't facilitate a request of having your containers shipped, which is sort of important!), which means their Escalation Management Team is overwhelmed with problems that their staff have created. Some people have given great reviews, which on hindsight causes me to wonder if they are real reviews, but unfortunately many like us have had a bad experience and gotten caught in their web of mismanagement. We are hoping that their intent is not to hold our belongings hostage so that they can keep charging us storage fees.

Move size: 4 Bedroom Home Service cost: $6700

Used this 'service' to move from Los Angeles to Charleston, SC. First, their largest container cannot even hold the contents of a 1 bedroom 600 sq ft apartment, so I had to get a second container which doubled the price of the move. I am paying for the storage of 2 containers and cannot get them to commit to a delivery date. Customer Care does not respond. The 'Supervisor' recites the mantra that I will receive an email confirming the date. The fact that I have sent 3 emails and there has been no response to ANY of them, doesn't lead me to believe I will ever hear from them. On top of this, they now say that per their 'policy' which is not stated ANYWHERE in the documents, they do not pro-rate storage so I have paid for a full month of storage when I only needed 9 days. Unless of course, they continue to hold my goods hostage. I asked if I could have the address of the location of my goods, and of course, the answer is NO. Makes me wonder if they have sold off my things.. What kind of recourse is there?

Move size: 1 Bedroom Home Service cost: $8000

I needed a storage container company that came to the middle of nowhere. I only had 2 choices, and had already been burned by my other choice. Do not trust these idiots with your belongings. Almost every piece of furniture I own it either broken or seriously damaged. I want to file a claim but they refuse to send me the forms, and now they have blocked my phone number. Beware that they force a hefty "deductible" on you so that claims are pointless anyway.

The 3 hour load/unload window should have been enough for me to walk away, but I was desperate and needed the storage aspect at my destination. I was assured that the "help" they provided (@$1000 PER 3 hour block PER container - I needed 3 blocks for 2 containers) would be professional. One out of the 3 men had a clue how to pack. The others refused to properly use the furniture blankets that I had provided. Consequently all exposed surfaces are deeply scratched. Plus, he was using tape to hold the moving blankets in place. Thankfully I have been able to remove the tape without incurring any additional damage - so far.. My dining room table was also somehow deeply gauged through the moving blanket.

So far of all the boxes I personally packed have arrived with intact contents. I am still unpacking, and have yet to get to the "problem" ones (see below).

Storage and scheduling delivery went smoothly, no complaints there. They did mess up the timing of the billing, so that the larger half of my bill (because of the extra packing block) couldn't take advantage of a credit card promotion that I had.

The dropoff was contracted out to a real moving company. The men looked at me like I was crazy when I met them with fear in my eyes. I was also surprised that the container was only shrink-wrapped around the edges and NOT on the top and bottom. I was under the impression that it was to be fully wrapped to protect the contents from dirt and debris. It is not. So, my belongings are not only damaged, but filthy - even worse dirt-wise than any other moving company I have ever used. Moreover, upon opening the first container everyone was shocked to see what looked like a bomb had gone off inside. Furniture and boxes were shattered with their contents strewn randomly. I thankfully had enough trash bags on hand to have my entire cabinet of yarn stash picked up off the floor and repacked. I just uncovered the physical cabinet to see if I could repair it, and the handles are cracked in the middle! The movers slung all my IRREPLACEABLE work papers back into their crushed boxes. I am hoping I haven't lost too much through the OPEN bottom of the cage.. Also in the "explosion" was my guest sheets dresser - which is mangled so completely I haven't even been able to unwrap it yet. My master bedroom dressers we're jostled so much that the backer nails were pulled out and multiple drawers were bounced off their tracks (most likely causing the crack in one side panel). I still haven't worked up the courage to turn on the electronics that were "explosion-adjacent". I suspect they dropped that container.

No explosion in the second container, but it wasn't full either. I had to leave prior to the third loading session. After the movers left my neighbors sent me pictures of what was left behind. Since I couldn't replace all my cat furniture for my disabled cat or specially futon, I paid someone an additional $1000 to bring my "leftovers." Why?

Additionally, when you call the 1-800 customer service number, neither you nor the representative on the other end has the ability to contact the local movers directly. If this communication was possible, many problems would be solved. No one benefits from this policy!

Also, you have NO option to provide negative feedback to Zippy Shell directly.

Finally, I also discovered that Zippy Shell is merging with 1-800-packrat. Figures, as that was the company who I was avoiding over my bad experience moving out to the middle of nowhere..

Move size: 3 Bedroom Home Service cost: $6000

Just look at the consistency of the bad reviews. I wish I read them before I booked zippy shell. They STILL won't tell me when my container will arrive. I get the same runaround that a manager will call me back. The only way I can find out when my container arrives is IF I pay in full. How convenient to them.
Customer service is useless. They do not help, it sounds like they just read over a list of approved answers they can use. Managers are never on site when you need them and of course that's who you need to deal with to get an actual answer.
Cost wise: I would have paid double elsewhere just to be treated fair and told the honest truth. I keep getting the same BS from multiple staff.
Overall I could go on for days but just read all the other reviews - I agree with all the negative ones.

Move size: 2 Bedroom Home Service cost: $2600