Zippy Shell Incorporated

This company sucks they are quick to swipe your card and pay for service that's not even don't yet,My move from ny to atl .Damage my red leather couches almost riiping it ,damage frames of very expensive paintings. Broke my brand new TV 50 inch now I have to throw it away .Nothing is neing done I paid over $2000 just for my important things to be damage they saying I have $1000 deductible.my things were worth more then that my tv alone almost $2000 just robbery how can a company just break your things charge you over$2000 and no responsibities are taken on their side smh just do the right thing and atleast pay for my TV its just not right!!

Service cost: $2400

All of their work is sub-contracted out which may not be unusual. The movers are reputable but communication is very poor from zippy shell. If your move requires more than one mover / warehouse then select another mover. They are good for short moves or longer moves with very few items. If you are moving a house full of furniture then keep looking.

Their pricing model is ideal but again, for shorter or smaller moves only. We moved a two bedroom home and were quoted $9,000 by the major movers. I gave Zippy Shell our inventory and was quoted $5,000. The final cost was well over $8,000 and a lot of aggravation, extra expenses and inconvenience. We waited over a week for delivery to our new location and the containers were 50 miles away. I am still waiting for details how they plan top settle a claim to a very expensive bedroom set.

Please do not use them for long moves if you are moving more than a one bedroom apartment.

Service cost: $8652

I am in the middle of trying to move this weekend and decided to use zippy shell after hearing so many great things about the company and it has turned out to be the biggest nightmare! The lack of communication and poor customer service have left me utterly frustrated. It all started Wednesday, I reached out midday to find out when the movers would be arriving the next morning since I had not heard anything yet. I received an email from my moving coordinator stating she would find out and get back to me and then I heard no response until around 5:30pm that evening when I found out I would only be getting one of the two containers I had reserved all the way back in March, she informed me that there were no other containers available until Monday a whole 4 days later than promised, even though they did deliver containers Friday and Saturday they were "already reserved for other customers." I told her Monday would not work for my timeframe as I had to be out of my rental Monday morning. She offered to have them free load my belongings into the same truck that held my container and then people in a warehouse would transfer my belongings into a container when one arrived, however if they didn't all fit in a container I would be charged for a third container and I did not like the idea of my belongings being moved again as it increases the risk of damage and things getting lost. So this was not a viable option and not what I paid for as I was sold on the idea of having my belongings safely packed away with the only key in my possession. So she said she would try and see what she could do and get back to me, I heard nothing that night and I was never even informed what time they would be bringing my first container so I called and emailed my moving coordinator multiple times with no response Thursday morning. Eventually her manager called me back Thursday around 10am after the moving truck had shown up apologizing that I had multiple unanswered phone calls (aka my moving coordinator was avoiding answering my phone calls because she didn't want to deal with me) I was informed there was still no second container available I expressed my frustration that I felt like I was getting the short end of the stick and why was I having to wait 4 days while those scheduled Friday and Saturday got to keep their reservations, just because I got held up in line doesn't mean that the people behind me should be served before me, I should get their slot making my move one day late and then subsequently move the other customers back one day as well..why should I have to be the only one who has to suffer the consequences of Zippy shell's mistake and by FOUR days!?!? Who has four days that they can easily compensate for in an out of state move? So the manager said she would work on it and do her best to get me a container and get back to me.. Well you guessed it no response once again and I called 4 times and left messages with no response at all.. So I wrote and email to my moving coordinator on Thursday evening to forward to her manager and asked that she call me first thing in the morning we are talking Friday now, and once again no call, in the mean time I started researching my other options since I couldn't seem to even get ahold of anyone at Zippy Shell let alone get any type of reassurance that they could actually provide the services I contracted them for. I finally initiated contact again and called and got an answering machine once again and eventually was able to get ahold of the manager after multiple attempts who acted oblivious to the multiple missed calls, messages and also stated that she never received the email forwarded from my moving coordinator. Which frustrated me even more, here I am already past the date my stuff was suppose to be packed and on its way and they don't even seem to care. She told me she would have to check and see if there was any progress on finding me another container and wanted to "call me back" which I'm sure would have never happened or possibly hours later so I decided NO I'm not doing this anymore I want a refund on my second container and I believe I deserve a discount on the first container and she said ok I need to talk to my pricing manager and I'll get back to you..4 hours later nothing! I called and no answer I waited thirty minutes I called again finally she called me back with the updated price which was less than a third of the price off, I told her that was unacceptable and I wanted to talk to the pricing manager, miraculously this manager actually called me in a reasonable amount of time and informed me that she even thought the price was "shocking" but unfortunately that was the best they could do they were admitting they made the mistake and so they were not making any money but that I still had to pay freight, origin and destination warehouse fees which was over $2600 for one container which is an exorbitant amount if you ask me! I told her that I would never have knowingly paid that much for one container and that I felt like the company should have to pay for their mistake not me. I had to get a large uhaul and find people to help loading last minute and I spent hours of time trying to contact them and get this organized because no one would answer the phone or even call me back and that was the best they could do!! I will never use Zippy Shell again and I will tell everyone of my horrible experience in hopes that I will be able to save them some undue stress in an already stressful time. Save yourself the hassle and find someone else for your move, I sure wish I had!

Service cost: $3700

Half of my experience with Zippy Shell was great, the other half was mediocre.
I had requested to communicate from the beginning via email (I find it more convenient, plus it gives you written documentation. Apparently, this was a big deal to certain employees from the corporate office, and I had to get the head honchos (boss) involved to approve it. Lol. I will say the "head honcho" handled it quickly and directly. Being communicated with via email continued to be an issue though..my "moving coordinator" huffed and puffed when I asked her to email me.
Zippy's pricing is definitely better than other container movers. I think your personal experience will depend on the franchise locations you are dealing with.
My experience with my origin location was wonderful. The Jacksonville FL team were fantastic..no complaints. They were quick and accomodating, and customer service oriented. They wanted me to have a very positive experience.
It only took my container 5 days to reach my destination location 2000 miles away, which was great. I had requested that my container be stored for about a week.
My destination location was a totally different experience. Cold, slow, and bothered are words that I would use to describe the Phoenix, AZ location. When I gave the "ok" to deliver my container, it took the Phoenix location 6 days to deliver it (longer than it took for my container to travel 2000 miles). Sorry, but I don't care how busy you are, you need to make cross country moves more of a priority..I had to go buy a camping mattress so I could sleep for the six days in my EMPTY house. The woman I spoke to on the phone from the local Zippy Shell was so RUDE and BOTHERED by my one call checking in to see if there was any possible way to deliver sooner. They must be rich people, because apparently they don't think me spending $2000 on their service warrants 5 minutes of their time on the phone.
My container arrived in great condition (we packed it ourselves).
Overall, I think your experience will depend on the local franchises. I would recommend Zippy, but set the correct expection that not all locations are created equal..I would NOT use the Phoenix location again.

Move size: 2 Bedroom Home Service cost: $1980

Your job is simple. Pick up, drive, deliver. Add as many features as you'd like, but at the end of the day, it comes down to three key tasks. If it takes you an ungodly amount of time to deliver a container (10-14 Business Days.. Seriously?), and I have my things picked up early to ensure it arrives on time, I expect it to be delivered by the date you quote. No exceptions. Please realize that your containers are filled with everything that matters to us, including necessary elements for day to day living. I went without furniture for over three weeks. I drove through the worst snow storm of this decade to make this shipment date. I put myself in danger to be here in time for this delivery that didn't come. No phone call, no email, no text, NOTHING. After calling every number I could find, someone finally answered with an excuse, blaming the weather for the delay. You've had my container for 3 weeks, and the past 2 days are causing the delay, the two days I drove up through? Tell me how that works. The part that bothers me the most is the complete lack of communication. As a business, this is your sole priority. We received no discounts, no apologies, no follow up. I will NEVER use this company again, and have informed my company's relocation service of just how horrible this was. Avoid them at all costs.

Move size: 1 Bedroom Home Service cost: $3347

My Zippy Shell “experience” began in late October 2016. I sold my house in Seattle, WA and planned to
move to Las Vegas, NV, after the spending the holidays with family in Lacey, WA. I got quotes from several companies offering a similar service, PODS, ABF, U-Haul and ultimately decided on Zippy Shell, though more expensive, reviews were better than other companies.
We were not planning to move to Las Vegas right away but to
store our stuff for a few months while we looked for and purchased a home. We estimated that we would need our stuff February of 2017. I relayed that information to our salesperson Dennis Johnson. He assured me that Zippy Shell would be able to meet my needs, I went ahead and initiated the contract on
November 4, 2016.
For the entire move from Seattle, WA to Las Vegas, NV less
storage past the first 30 days, I was quoted a total price of $2769 with
$1384.50 to be paid prior to delivery and $1384.50 to be charged after the 45th day in storage. I understood that my storage fee after the first 30 days would be $159 per month. The price was fair, as I was also able to take advantage of a promotion that included movers to load the Zippy Shell at my origin in Seattle.
Zippy Shell came to pick up our stuff on November 17, 2016 and the movers that were sent were absolutely amazing. They were professional, courteous and very efficient. They had our entire home and shed loaded into the container in less than 2 hours.
Our Seattle house was sold and closed that weekend and so we
were out by November 20, 2016, and we headed to Lacey, WA. Due to unforeseen family circumstances, we decided to not move to Las Vegas and instead stay in Lacey, WA. We made this decision in early January 2017 and I reached out to our Zippy Shell move coordinator, Autumn Ortiz by phone to let her know and to figure out how
to get our stuff redelivered. Autumn let me know that I needed to pay the other half of my move costs, $1384.50 and I would be able to get my stuff redelivered. That didn’t make sense to me since I was no longer moving from Seattle to Las Vegas but instead was staying local. When I asked her for a breakdown of the charges, she was unable to provide the information to me which
immediately caused an uneasy feeling. She emailed me a day later and offered the following “breakdown” which was unacceptable:
(1) 15ft container Breakdown* WITH DESTINATION UPDATED TO SEATTLE, WA
Breakdown of fees/total
move cost:
$850 Origin Fees (Container delivery, handling & warehouse)
$850 Destination Fees(Container delivery, handling, & warehouse)
$300 Taxes & Misc Fees
Total Cost of Move: $2,000
I reached back out to her to let her know that “breakdown” was cryptic and unacceptable. She said she would look into it for me. Unfortunately, a few days later, I had a death in the family and had to leave town unexpectedly. I emailed Autumn to let her know and advised that I would be back in touch after I returned home to Lacey.
Autumn reached back out to me to let me know that “In an effort to get your quote down to the lowest possible price for you, we were able to get our Franchise in WA to pick up your container and redeliver it at a later time once you decide you are ready to set that up. Doing this allows you to save an additional $250”.
She then provided a new cryptic breakdown:
(1) 15ft container Breakdown* WITH DESTINATION UPDATED TO SEATTLE, WA
Breakdown of fees/total move cost:
$850 Origin Fees (Container delivery, handling & warehouse)
$250 Destination Container Delivery Fee
$350 Unloading Service
$300 Taxes & Misc Fees
Total Cost of Move: $1,750
Again that breakdown was unacceptable but I did not have the energy or desire to deal with it.
I put the whole situation on the back burner for a bit and in early March 2017 I reached out to Autumn Ortiz by email and asked that a
manager give me a call to get this situation straightened out. Autumn emailed me back to ask why I needed to speak with a manager and I told her that I was not comfortable with the cryptic “breakdown” of my fees for just simply storing my stuff for a few months. Autumn let me know that she would request a call and her manager Marissa Belle(?) called the next day.
Marissa and I played phone tag for a bit due to the time difference and we finally connected March 15, 2017. I asked her to help me
understand why a 50-mile move is nearly the same cost as an 1100 mile move. I got the same hemming and hawing as I did when I asked Autumn the same question a few months prior. Marissa then said she would look into it. She gave me a call back the next day to tell me that she would be initiating a refund for
$711 to my card and that I should reach out to the local customer service representative to arrange for the redelivery of my items. Since I had gone several rounds and still did not understand what I was being charged for I just gave up because I needed to get my stuff out of storage with Zippy Shell.
I followed up on my refund status on March 20, 2017 just to
ensure that it was processed back to my card since I did not see the amount reflected in my online banking. I called Autumn Ortiz, and she didn’t answer so I sent her an email asking for confirmation. She informed me that a check had been mailed to my Seattle address. I do not live in Seattle nor have I since November 2016. I promptly emailed her back to let her know that and provided my address for the 4th or 5th time. Autumn called me back to say that the check was actually mailed to Lacey, WA which is untruthful since she didn’t have my Lacey address and never asked for it. I will remind you, MarissaBelle initially said it would be credited back to my card.
I called the local representative I was referred to and was
delighted to speak with Dawn Marie Clifford. She was quick and efficient and was able to arrange to have my stuff to me the following week. To my dismay and also beyond her control I had to pay another $399 to get my stuff back from Zippy Shell. I went ahead and paid it because I need my things, and no longer want Zippy Shell to store my possessions.
I shared with Dawn the issues I have dealt with in working with Zippy Shell and she apologized profusely for my experience even though it had nothing to do with her.
To date, we have paid Zippy Shell, $2,260.50. The breakdown of that is
my down payment of $1384.50, $477.00 for storage, $300 for movers at the destination and $99.00 for container redelivery. I was “refunded” $711.50 making my total spend $1549.50.
While speaking with Dawn, I asked her to quote me for a
local move with movers to help on both sides and 3 months of storage. She came up with a detailed breakdown and total cost of $1460 which made complete sense and was NOT cryptic! It really did not seem that difficult to provide me a detailed breakdown of the cost of doing business with Zippy Shell. Granted that total cost is only a few hundred dollars over what I have spent so far but the
insane trek to get to this point is unacceptable.
In my opinion, what should have happened when I initially
called Autumn to tell her we weren’t moving was that she refund what I already paid then transition my account from the long distance team to the local team. I should have been able to pay the local team for the movers and the storage I used and then been able to get my stuff back. Instead, my items were essentially held hostage and now I have paid a lot of money for services NEVER rendered.
I have written to the corporate office asking for a review of my experience. I will happily update my review if their proposal to fix this is acceptable.

Move size: 2 Bedroom Home Service cost: $2261

We moved from AZ to MN.. in OCTOBER. Now that its the end of the end and we are still waiting to find out when our items will even leave AZ! We call and we get the same run around, they are waiting on a carrier. Meanwhile, we live like we are squatting and without my professional resources to do my job. Oh, and meanwhile they keep charging us for storage when we have asked repeatedly to ship it to us already! This company is a complete scam. They hold your items for ransom. Who knows when our items will leave the place of origination let alone when they will arrive here where they belong??!!

Move size: 3 Bedroom Home Service cost: $4000

Everything started out great- they were quick to provide a quote, assured me that they would ship quickly and it’d be easy.


Problems: they only gave 2 days to move vs the guaranteed 3. They dropped it off on a Wednesday morning at 10:30am so common sense would tell you that they’d pick it up Saturday. Wrong. I got a call on Friday while I was at work and they said they were on their way to pick it up and when I mentioned the 3 day moving time he said “yeah, Wednesday morning, Thursday morning, Friday morning. That’s 3 days.” I managed to get him to talk to his manager and they “made an exception “ and picked it up on Saturday.

They assured me that it’d be 8-13 business days. Well, it’s been 14 business days and they don’t seem to have any idea when it will arrive. It has all of my stuff in it minus two suitcases of clothes so I’ve had to rebuy a lot of it. 14 days may not seem like much, but it’s their generally apathy towards everything once they get their money that’s the problem.

Move size: 1 Bedroom Home Service cost: $2300