Zippy Shell Incorporated

When I first called to setup my date for zippyshell to come by they told me one price and a totally different size POD that they would bring. When the date came I got a small TRAILER that for what ever reason costs twice as much as what I was told on the phone. I called and told the office after the guy brought the trailer.

They said the person I had spoken with was from their sister company packrat. So I asked then why didn't I get something from packrat if that is who I spoke with and given pricings for? The person went on about how since packrat was unable to make it they(Zippyshell) picked up my request. Without informing me at all that this was done or that there would be a change in price and transport unit size.

The trailer was to small for what we needed and they wanted to charge us 2000$ for cancelling the move with them, I said I will not be paying because they were not the company I signed an agreement with. I ended up getting a Uhaul instead for 682$ after filling a charge back and fraud claim through my bank.

Move size: 3 Bedroom Home Service cost: $2500

TL;DR: DO NOT HIRE!

We booked over 6 months in advance for our move MI to CA, and ZippyShell sent several automated emails approaching the date our container was scheduled to be delivered to us (3 days before our flight), indicating they knew the correct date in their system.

When the date arrives? No container. I called to ask where it is "It might still be coming, there's no guarantee what time of day it arrives." I had a missed call that day and asked if it might have been from them "Our drivers only call once, if you miss it, you need to schedule another day. We're not sure if that call was our driver, wait a few more hours to see if it comes."

A few hours later (closer to 5pm) I call back wanting to speak with someone before business hours end, since it appears to not be arriving that day. I hear "Sorry, due to an error in our system your container was not scheduled for local delivery today." Why didn't the first person tell me this?!
Me: "Okay, what can we do?"
ZippyShell (on a Saturday, 3 days before my flight): "Because it's the weekend, no supervisors are working and no one is authorized to schedule a new delivery. You'll need to call back Monday to schedule a new delivery."
Are you serious?! Our flight is Tuesday afternoon, we need to hope ZippyShell can deliver same-day on Monday, or somehow deliver Tues morning so we can rush load everything in before our flight?!

I wonder how we got into this disaster of a situation and see 100+ 1-star reviews on this site hidden lower on the search results page (Oops! Did we hire the worst company available? Yes we did: customers complain about containers being delayed more than a month, not leaving origin points, interiors of containers looking like a bomb went off by arrival time, etc.).

ZippyShell already dropped the ball on us failing to deliver the date we had booked 6 months in advance. Monday we switch to PODS and call to cancel ZippyShell. Guess what? ZippyShell tries charging us fees for "same day cancellation" -- wrong. Same day cancellation would have been 2 days earlier on Saturday, this is 2-day late cancellation after they dropped the ball. I asked ZippyShell to not only refund all our money, but for additional compensation to cover extra costs for moving professionals we'd now need to hire to load a container in under 1-2 hours before our flight departs on Tuesday. Of course ZippyShell wasn't interested in offering any form of compensation.

In the end, everything worked out well: PODS delivered 11am Tuesday and we fully loaded it before our flight. PODS proceeded to deliver the container on time, with nothing damaged inside (no apparent bombs going off inside as reported by other ZippyShell customers). It was terrible hiring ZippyShell in the first place, but it felt like we dodged a bullet when we cancelled and shifted to a competitor.

Move size: 1 Bedroom Home Service cost: $2765

Contracted with Zippy in Mobile, Ala. to pick up and store our furnishings while we are building home on the coast in Alabama.
Received a call telling us they were going out of business and we only had a few days to contract with another company to reload and store our furniture. Had to pay for unloading/loading and a more expensive monthly charge to store in addition travel expenses to and from Mobile to oversee move. Corporate VERY unreasonable and refused any help. Thinking seriously about going legal beagle on this one. Terrible company, good movers, but very bad, expensive experience. Would not recommend them to move my doghouse.

Move size: 4+ Bedroom Home Service cost: $2000

HORRIBLE COMPANY!! My husband and I are over 60. We booked with zippy shell because of the movers at the beginning and at the end. When I went to schedule the drop off.. OH SURPISE we don't have movers in your area. You need to find your own. Then they agreed to drop it off on Friday and pickup on Monday. I asked them what time so I could schedule the movers. They told me they don't know they will call me an hour before drop off. They SUGGESTED I get someone over the weekend. Now I'm supposed to pay weekend help to unload my belongings. I asked to speak to the supervisor. I was told "She isn't going to tell you anything I didn't tell you!" I asked again to speak to the supervisor and was finally connected. She told me she did not have the number for the warehouse (right..) but she said between 8 and noon.. We shall see I think she just told me that to get me off of the phone..

DONT EVER USE THESE GUYS THEY LIE!!

Move size: 2 Bedroom Home Service cost: $3200

I got scammed. The container was badly damaged in transit and they didn't bother to tell me. It went into storage so I didn't find out until I finally had it delivered. The contents was a complete jumble (my guess is that the rig overturned or the container was dropped by the storage crane) and many things were damaged or destroyed. The delivery driver had to crowbar the cage doors as they were horribly misaligned and wouldn't budge. I filled out their claim form and heard nothing. So far, I've sent them a dozen emails for a few months and have not received a single reply. I called their number, but they say it's only for sales and the only way is to send an email. They are a dishonest bunch - stay away from this outfit.

Move size: 2 Bedroom Home Service cost: $5200

The estimated delivery date is to the local warehouse. There were no available appointments for ~~A MONTH~~ to actually deliver to my door. Despite having a "guaranteed" delivery date to the warehouse, you cannot schedule home delivery until it arrives at the warehouse.

I made numerous calls to their customer service, most of which ended poorly. A few of the things that happened on these calls: I was hung up on, I was lied to (said they would put a note in my file; future reps could not find any such note), laughed at for my troubles. Zippy Shell charged $75 for elevator use, but did not actually charge me until end of fiscal year. It's past my deadline for getting that reimbursed for moving from my job.

tl;dr find literally anyone else for a move.

Move size: 1 Bedroom Home Service cost: $2800

DON'T do it - horrible experience so far. My container is late (3 weeks) and no matter who you speak with they'll only reply with the same cookie cutter response "we don't know when your container will be shipped, but you'll get an email when it does." It's not worth the headache just to save a few bucks. Go with the more expensive companies.

I saw some bad reviews before signing with Zippy Shell and thought, nah that won't happen to me. Boy was I wrong.

Move size: 2 Bedroom Home Service cost: $1800

Like many other have noted, Zippy Shell is dishonest in their dealings, they mislead their customers, and charge ridiculous fees. We used them to move our contents several states away thinking the convenience would be worth the cost. Well, Zippy claimed they couldn't deliver our items on a Saturday without an extra $900 fee!! How they can't deliver things on a weekend is beyond me, but I assumed my $5300 would have covered getting me my things. Since we didn't pay the fee they said they couldn't deliver our items till Wednesday, 8 days after we requested the items. SO, they say we have to pay a $477 fee to cover storage since our 30 days is up by one day since we didn't get our items on Saturday. Basically, they'll charge you any way they can, and they absolutely REFUSE to work with you via phone. As others have noted their customer "service" isn't helpful and doesn't offer any service. I'm filing a complain with the BBB and I'm hopeful others will do the same so that they stop scamming people out of money! Do yourself a favor and DON'T USE ZIPPY SHELL!!

Move size: 3 Bedroom Home Service cost: $5300

Is there a 0 rating? What a terrible experience. The local loaders had no clue how many containers I needed which caused a delay of pick up and delivery. The damage was too extensive to worry about.

They should have billed me for one month storage but they kept billing me $700 per month for five months after the delivery had taken place.

I made exhaustive phone calls and wrote extensive emails explaining in error. Until I found the CEO email address online, I got no resolution.

Once I emailed the CEO (he didn't respond, of course) my reimbursement came pretty quick.

They don't know what they are doing. It's local folks that but the franchise and have no experience with moving, logistics, staffing, etc, etc, etc.

Stay away, my experience could not have been worse. Pay more and go with a proven entity.

Move size: 4+ Bedroom Home Service cost: $8500

I was moving from Sonoma County to Salt Lake City and found the salesman quite helpful and honest. They send me a container that would not close, didn't care when I mentioned it is going to rain and will leak into it. I had to tarp it myself. After coming to pick it up the driver admitted they have a bunch of containers that do not close. Another surprise is the 'storage fee', which the 'honest' sales person told me was included. I asked him pretty clearly if included in the price. The whole process of pick up took four phone calls and constant misinformation. The delivery was about the same, since they promised 8-noon, and then told me that's an estimate after I called because they are not showing up. Which meant, I had a moving crew sitting around they actually showed up! Beware every time you call Zippyshell your talking to someone in Florida or somewhere in the south, that is just looking on a computer screen, and barely has any real info but the script they are given. They re just doing their job, the middle businessman are the problem.

Move size: 2 Bedroom Home Service cost: $1860