Zippy Shell Incorporated

Just look at the consistency of the bad reviews. I wish I read them before I booked zippy shell. They STILL won't tell me when my container will arrive. I get the same runaround that a manager will call me back. The only way I can find out when my container arrives is IF I pay in full. How convenient to them.
Customer service is useless. They do not help, it sounds like they just read over a list of approved answers they can use. Managers are never on site when you need them and of course that's who you need to deal with to get an actual answer.
Cost wise: I would have paid double elsewhere just to be treated fair and told the honest truth. I keep getting the same BS from multiple staff.
Overall I could go on for days but just read all the other reviews - I agree with all the negative ones.

Move size: 2 Bedroom Home Service cost: $2600

When I booked my move I was advised to take insurance out for breakage. This seemed to be a good idea, but the p po locy doesn't cover loading and unloading. I had a antique stain glass that was broken above repair, an antique radio that can be repaired, and an antique table that's not repairable. The packers pushed to get my stuff into the box, I feel this is why some of my stuff broke. ZIPPY TAKES NO RESPONSIBLITY. I could have even made a bigger stink but didn't want to makw to big of a stink..SO CONSUMER be AWARE. I HAD MOLD GROWING ON MY DISHWARE AND MICE DROPPINGS ON MY BLANKETS AND TOWELS..

Move size: 2 Bedroom Home Service cost: $1500

After reading countless reviews about zippy shell, I almost backed out. I was worried about breakage, poor logistics, hidden fees etc. I started in NYC and went to Tempe AZ. The move went well, I got my items on the 12th business day (they quote 8-12 business days). I also read about items breaking etc. I did not really experience this, one item in a bin cracked (a lamp) and a few small scratches appeared on my glass table, however, my glass wasn't fully wrapped, so I could've done more on my end. The movers in NY packed my move very tightly (in a good way) so that no items would shift around. When I unlocked my shell, everything looked as it was in NY which surprised me. The gentleman that delivered my stuff in Phoenix (Daniel I believe) even helped me and my mover which was much appreciated. The one issue I had was scheduling a delivery to my exact house, however it was a holiday weekend, and per the agreement, they used the term business days, so to be fair, it wasn't really that bad, just a bit frustrating with the multiple calls I had to make. I would recommend this company, and for those who had breakage issues, I bought lots of moving pads/blankets and the movers I had help with loading used them adequately so that really helped that not be an issue. Again it was packed properly and tight so stuff really couldn't go anywhere. I will say that I had a 2 bedroom apartment and I sold my couch prior, if I hadn't, there is no way it would've fit, so the shell is probably a small 2 bedroom or one bedroom plus, not a 2-3 bedroom as advertised. I did not go through Zippy Shell for the unload, just hired one individual to help me and it was done it 2 hours. Thanks again, and as I mentioned I would use this company again, they were at least 1500 cheaper then my next best quote given what they did.

Move size: 2 Bedroom Home Service cost: $3300

We moved from NJ to CA, and Zippy Shell couldn't have made it easier. The movers they hired to load and unload on both ends were all very professional and efficient! The cost was WAY better than pods and the customer service was also excellent. They did have to move our move day due to a scheduling issue, and for many that might have been a problem, but it was a godsend for us because we totally needed the extra day to finish packing. We would definitely hire Zippy Shell for future moves.

Move size: 2 Bedroom Home Service cost: $4000

Terrible company from the beginning they lied to us about how much stuff would fit into container then they told us 7 business days to move from PA to AZ for the next month I kept calling to find out where my stuff was and all they told me it's in transit until they told me it actually never left PA! One day after more then a month, they showed up without scheduling then they charged us for storage because in their system in never showed delivered! When we called for a refund for the delay they said sure our manager will call you back.. Never happened no matter how many times I called. Basically liars DO NOT USE THIS COMPANY.

Move size: 3 Bedroom Home Service cost: $3500

The worst moving and storage company you will ever know. First, when I originally moved the truck was 3 hours late coming to my home. I'd hired outside movers and they were there waiting for the truck to get here and were on the clock. Secondly when they finally got to my home they were under the impression that I was using them to load and move my things and because I wasn't they claimed that the truck they brought was only for loading and moving if THEY were doing it. I let them know that I was loading and only moving a few items and that everything else would be put into their storage unit. After another 2 hours of going back and forth with them and everyone trying to get in contact with a manager (it was a Saturday and the local company was closed and the corporate office could not help with their local partners) the movers finally decided to stay (yes, they actually told me they were leaving). Then once my movers started trying to load items onto the truck the loading piece on the truck did not work smh. My movers were moving large heavy furniture and the loading lift would not come out. So you could imagine how difficult and how much more time was spent trying to load my things onto the truck and off of it. Third, when I originally booked the storage unit with Zippy shell I was informed that the container would hold two rooms. This was a lie. It held one and half rooms of furniture and no boxes. All that could fit was some of my living room furniture and my bed and dresser. We had to squeeze boxes on there AFTER I took my bed and dresser off of the truck at the final destination. After that I was able to add my boxes. Also, once we got to the final destination to unload my bed and dresser it took extra time because the loading lift was not working. Instead of them just having to roll everything off they literally had to hook up lifting rope to get it off. As you can imagine that took so much more time and I had to come out of the pocket more money. Now I am in the process of moving and trying to get my things out of storage with them and they are giving me the run around. You have to jump through hoops to get someone on the phone and or to schedule a day to just unpack the container. If you're planning on unloading your unit or having them drop it off at your new place make sure to call two months in advance or you wont get your day that you need and they don't do anything to help. Also, apparently they merged with another company and moved my things from the original storage warehouse to another one. Never not once did they call or email me to inform me of this move. I just found out when I called trying to schedule my move. I will never use this company to move or store anything ever again and I urge anyone looking for a company to move and store your things to look elsewhere because Zippy Shell is by far the worst company to ever do business with. NEVER AGAIN!

Move size: 1 Bedroom Home Service cost: $900

Do not ship with Zippy Shell. No status reports, delayed shipping, ineffectual customer service, and shoddy compensation.

We scheduled to ship a shell across the country for May 18. Two and a half weeks later, we had not received any update about the shell's status. When we called, they told us the shell had not even left the origin city. The shell arrived over a week late. When we tried to schedule a delivery date, they provided us a date 11 days later than requested. That means they were planning to hold our belongings for a month and a half, instead of two weeks.

Their customer service is also terrible. First, they do not respond to the email address they provide in their emails. Second, the nice people on the phone have no autonomy, and they have no ability to help you with your problems. You cannot get through to a manager. Third, they show no interest in rectifying any complaints. I am blown away that a company like this can operate at all!

Move size: 3 Bedroom Home Service cost: $2500

I found Zippy Shell on-line after looking for options with a move, where (1) my move-in date was not firmly set when I scheduled the move; (2) I only had a 2-BR location to move for myself, so limited "stuff" and (3) I wanted to manage cost. Zippy Shell initially seemed like a good choice. In general, the customer service people were friendly and easy to deal with on the phone, and you did get to talk with a person. They could schedule the pick-up when I wanted, and the trailer and loaders arrived as promised. However, the coordinator did not estimate the loading size correct, so they could not fit all of my furnishings and boxes into the trailer. This was after I had spent more than an hour on the phone with the coordinator - lesson learned: Always have someone come out to estimate! So I had to subsequently rent another van to finish my move. Second issue, was that the loaders tried so hard to fit everything, they damaged some of my items, including damage to a leather sofa which I specifically mentioned for good protection. The damages weren't terrible, but it was all preventable if the loaders had taken more care. Third issue was that since I have submitted my claim on the damages, they have never acknowledged the claim or responded to it at all. And this was after purchasing their protection as part of the package. I was also disappointed by the time it took to get the trailer to their storage location, and then get it here - multiple days each time. I did move between states, but an easy single day drive. The crew at the destination that unloaded did do a very good job, and they pointed out all the damages that were done, clearly as a result of the loading and loading/transportation. Lastly, I went with Zippy Shell to save some cost related to a dedicated move service. However, by the time I rented the additional van to get what they couldn't fit, and replace/fix the damages, I could have gone with the dedicated service. Zippy Shell might work for some, but I was left disappointed. An no one from Zippy Shell even followed up after the move. Next move I will go another route.

Move size: 2 Bedroom Home Service cost: $6000

I have to admit, after reading so many negative reviews about this company company, I was very worried about using them. They are literally the only Pod type of company that would service my remote mountain town in Ca so I had no choice but to roll the dice. Turns out that I’m glad I did. Both pickup and delivery were done on time and efficiently. The movers were professional and friendly and we paid for 3 hours of loading and unloading and they got the job done on both sides of the trip. We did have a few awkward and heavy items too. I guess it all depends on where your being serviced as they utilize 3rd party companies for the actual moving and storage. No complaints here and they were honestly the least stressful part of our cross country move.

Move size: 2 Bedroom Home Service cost: $4700

Literally the worst experience and customer service. They run a scheme where third party movers come out and charge you additional fees that are never disclosed. The absolute worst company. They promised they could fit our two bedroom townhome into one large container. It didn’t fit and we were totally vulnerable. We had to part with things bc they wouldn’t fit and they tried to charge $2500 for the additional container they originally said we didn’t need. Please do not use this company.

Move size: 2 Bedroom Home Service cost: $3100