Zippy Shell Incorporated

Absolutely terrible experience with Zippy Shell. Terms of contract were completely ignored. 9-11 business day arrival of container turned into 24 business days. I asked for 1 overnight storage at destination for unloading - they gave me 5 days, unless I wanted to wait another 2 weeks. Had to deal with the police to keep the bulky container on the street for that long. Their support line is terrible - after being on hold forever, Kyle the "resolution manager" was completely unhelpful and said the waiting was our only option, because in a tiny link to the company's policies on the contract, all scheduling and timelines were "subject to availability". It doesn't even matter what the terms of your contract are, they just do what they want with your stuff. Absolute nightmare - have never dealt with a company worse. Please do not use them.

Move size: 1 Bedroom Home Service cost: $2700

Where to even start..

1) I was told by two different people that they would bring a lock (something promised by the company) when they picked up my container, as they failed to do it when they dropped it off for packing. Guess what, they didn't bring it, which means my container was sitting at a storage facility completely unprotected..that's just a little appetizer.

2) The customer service is appalling! Don't expect to speak with a live human for DAYS after you try to reach out to them.

3) I hope you're ready to waste a lot of your time with ZippyShell. My container was scheduled to be delivered on 7/9 between 8-noon. No one ever showed up, and no one called me. I had to hunt down the Charlotte location's phone number and I had to call and ask where my unit was. The man on the other line said he "forgot to schedule my delivery" and had some workers come in to drive my unit from Charlotte to Asheville. When I asked why I hadn't been called, the only answer he gave me was "it's his second week as manager." This obviously significantly delayed the delivery (again..a simple phone call wouldn't have been so hard, would it?) So, I am now missing an entire day of work waiting on delivery that was supposed to happen before noon. I spoke with a saccharin-sweet (ever so annoying) customer service rep who told me "oh no, they don't actually have to be there until 5, and we can't reimburse you any money." If they have ALL DAMN DAY to drop off the container, then schedule for 8-noon (also, no where on my confirmation email did it say they had until 5. I'm calling bullshit. I'm glad Zippy Shell can make money off of my while I'm missing work and not getting paid.

I'm appalled by the way ZippyShell handles their customers and their commitments. I cannot understand how this company is still in business.

Move size: 1 Bedroom Home Service cost: $2500

I would give 0 stars if I could - they didn't show up for my move at all. After planning a long-distance move from NYC to Rochester, I had everything scheduled (and confirmed) for a Friday move. After missing the 'time window' they gave us for move time, we called and could not reach anyone helpful.

After calling ALL DAY, they told us our move had been canceled. Seriously?! Also, it was a joke that they could only lower our cost by $150 for this HUGE MISTAKE.

They rescheduled for the next Monday (which is ridiculous but we had no options at that point) and gave us a set time window again. They did not show up during this time window. It was AWFUL! They then called around 4:30 and said the movers were on the way - but they never showed up. This sounds like a joke, but it's the truth. DO NOT USE THEM!! I am not sure if they're a scam or what. We had to find other movers last minute, and they caused us SO MUCH STRESS. Zippy Shell is the worst, especially their customer service because you can't even reach them if you need help.

Please save yourself and use someone else.

Move size: 1 Bedroom Home Service cost: $2000

I am hopefully going to get to my shell tomorrow and unload it myself after renting a truck. If I thought this was an experience only I had, I wouldn't be posting this review, but over and over again, across the county, I read reviews others who've had similar experiences.

I am adding tothosecomplaints. I have waited online for hours on the phone and days for call back trying to get my container to my home. Finally I am renting a u-haul truck to unload the container into the truck. Mind you this is all in the middle of a pandemic. The customer service is non existent. They promise they will call you back and they will get a resolution specialist and even a manager to call you but NOTHING. The firewall to actually contact someone is huge. I hope those of you who've had issues with this company will file reports with the Federal Motor Carrier Safety Administration and Washington State Utilities and Transportation commission. These guys also have other companies and so they stay hidden. Know that the subcontract with PackRat, who is a subsidiary.

Some AG or DA, should investigate these guys. this websiteMyMovingReviews, should really not be promoting this company.

Move size: Studio Service cost: $2300

If I could give 0 stars I would. This is the worst company I have ever worked with. We had scheduled a move from NYC to Cincinnati. We flew into NYC, packed up everything in the middle a pandemic, while paying for childcare out of state, only to not have the movers show up on the scheduled day. When their window for arrival passed, we called and could not get a hold of anyone. It took us ALL DAY before we got a text message from some third party company letting us know that the move would not be occurring and Zippy Shell would be "graciously" offering us $100 off to reschedule. It felt like a sick joke. Finally after two days on the phone, we were told we would be compensated completely and movers would be arriving the next day. We almost missed our flight to pick up our kids and THEN they couldn't even fit everything in the Shell. They did a horrible job packing it all (we paid for the loading) and broke a kitchen island in the process. We had to order a second shell, which they are claiming will cost more than the first shell. Again, we've spent DAYS trying to get a hold of someone to sort this all out and every single time, we're told that the person on the other line is submitting an email to management. I feel so stupid for using this company after seeing all of their negative reviews. It is absolutely unbelievable that they are still in business. DO NOT USE ZIPPY SHELL FOR YOUR MOVE! They are rude, unreliable, and disrespectful.

Move size: 2 Bedroom Home Service cost: $3200

I hardly take the time to write a bad review - but I had such a HORRIBLE experience with Zippy Shell that it warranted taking the time to warn others. I've moved cross country twice and decided to try a moving pod this time as last time with a moving service my boxes arrived completely crushed. After price shopping around, Zippy Shell earned by business by its competitive pricing. My belongings left California on May 28 and were due to arrive (I thought) a week or two later. When I called June 9th to see where my pod was, it had still not even left California 2 weeks later (it was just sitting at their warehouse while they "coordinated" logistics.) When I inquired why it was still in California when it was due to arrive in Florida within 2 weeks - they told me 10-1 5 BUSINESS days which is essentially 3 weeks. The VERY latest it was supposed to be delivered was June 17th, which comes and goes with NO DELIVERY but they still had the nerve to bill me in FULL with NO delivery. I start calling them to see where my pod is - numerous times a day I had wait times in excess of 1 hour+ each time. I'm sorry that's just NOT ACCEPTABLE FOR A PAYING CUSTOMER. You can also press * for them to call you back which allegedly holds your place in line, but I did this 3 separate times and no one ever calls you back. I started panicking as I had a wedding date approaching and my dress to be hemmed was in the pod, along with the title and deed to my car for a DMV appt I had scheduled weeks in advance according to my Zippy Shell LATEST delivery date. I finally get someone on the phone after no less than 12 calls (I even sent them my call log with screenshots of the extended wait times - all over 45+ min, one even 97 minutes before I gave up and hung up and 2 threatening emails to dispute the charge to show how UNRESPONSIVE they were to a customer demanding answers) someone FINALLY picks up and tells me technically it was only 1 day late because they don't count delivery to YOUR ADDRESS for that 10-15 day window, they count delivery to their warehouse in your area as your delivery date. I said WHAT? I've never heard of such an absurd thing - unless I have my belongings delivered to me, DO NOT count them as "delivered" - so they refused to give me more than a measly $50 for my late delivery. Even though the pod had arrived to the warehouse on June 18th (which was already over the MAX delivery time) they took another week to deliver them to my actual address - my pod did not arrive until June 24th!! It was picked up May 28th - they took almost a month to get me my stuff when I drove here by car cross country in 3 days! I think I could have walked my items over faster. They destroyed 2 very important time schedules I was on for a wedding and dmv and were completely unresponsive, unapologetic, and a disgrace of a moving service. HORRIBLE COMPANY! HORRIBLE SERVICE. HORRIBLE CUSTOMER RESPONSE TEAM.

Move size: 2 Bedroom Home Service cost: $2140

Absolutely do NOT use this company. Zippy Shell promised us (and our contract stipulated) our belongings would be delivered in 7-10 days, or 6-8 business days. We are currently on day 18 without our belongings and have no delivery date in sight. Zippy Shell’s customer service can only tell us that our belongings have reached the destination warehouse and that they are attempting to get in contact with them. They would not let us contact the warehouse or even tell us where it is located. It took numerous phone calls from both myself and my boyfriend to even get Zippy Shell to pick up a phone and call the warehouse. To say we are disappointed is an understatement as we are currently living and attempting to work in an apartment with a blow-up mattress as our only furniture. So if you care about your belongings avoid this company.

Move size: 2 Bedroom Home Service cost: $3000

This has been the worst nightmare anyone could ever ask for. I was told all of my belonging's (4 bedroom House) could fit in one container. I even told the sales rep that my belongings filled a 26 foot truck from front to the back and from the floor to the roof. One they arrived the container was so small it couldn't of even fitted half of my belongings. Then the container was so damaged that it would of been unsafe to even put anything in it. It took about 20 call's and ten days later to finally speak with a manager. The manager only offered a little over half of what I had already paid back. When I had asked to speak to someone in corp. to help me that was above him, he said that there was no one who was above him. Wrong there is always someone above a manager. I would never use them again or refer them to anyone. It is bad when the driver also said Zippy Shell is one of the worst container companies he had ever delivered for. Zippy Shell will do what ever they can to steal as much of your money as possible. They are a rip off company. and the worst customer service I have ever seen.

Move size: 4 Bedroom Home Service cost: $2504

Hugely unprofessional. Their support team takes hours to reach, were late in dropping off our shell, and the WORST part is that I called them on the day our shell was supposed to arrive and IT HADN'T EVEN LEFT THE ORIGINATION CITY YET. And we wouldn't have even known had I not reached out to them!! They were unable to give us ANY details on when it might arrive or to let us know when it leaves. I'm considering a lawsuit if they don't handle this properly - we're paying rent on a house we can't move into! Disgusting company - do not use them!

Move size: 2 Bedroom Home Service cost: $1650

WORST COMPANY, DO NOT USE! We are moving cross-country and booked our zippy shell well in advance. We were supposed to get our zippy shell delivered to us yesterday. We got a the day before confirming they would be here between 10:30-11:30am. 11:30am rolls around, no one is here. We try calling zippy shell, we are on hold for an hr and finally put our number in the "call back list" for them to call back. While we wait, we find out they use HireAHelper so we call them. We sit on hold for another 30 min..finally get someone on the phone who is able to get a hold of our driver. We find out there was a "problem" with the moving truck and he wont be here until 2pm. Ok, 2pm rolls around, still no Zippy Shell. We call the driver (bc I had made sure to get his number) and he says he doesn't know who told us 2pm but he wont be here until at least 4-5pm AND WITHOUT OUR ZIPPY SHELL! He says that he is in a regular moving truck with another customer right now loading their stuff. He says he couldn't fit the zippy shell in the truck so now they want us to inventory all of our stuff (3 bedroom house w/ basement), load it onto this moving truck (with other customers belongings on the same truck!), he would drive it to some location, unload our stuff and then reload it onto a zippy shell. This is NOT what we were told we were getting. We were supposed to get our OWN shell, load it ourselves, make sure everything was packed appropriately and lock it OURSELVES. We FINALLY got a call back from Zippy Shell after calling a second time at 2:15pm. Shaniqua told us they have no way to resolve this for us and they did not have a reason as to why this was occurring just stating that "loose loads" sometimes occurred and there was nothing they could do about it. We told them this is unacceptable and asked if they could deliver our OWN shell tomorrow. We were put on hold for another 45min and then told they would call us back. We got a call from our driver an hour later saying that the move had been cancelled on his end..at this point we STILL had not heard anything from Zippy Shell. WE ARE MOVING CROSS-COUNTRY AND HAVE A HOUSE FULL OF BOXES!! We now have to rent a 26 ft moving truck, tow one of our cars behind it and then drive our other car separately cross country.. thanks Zippy Shell for royally screwing us over! We DO NOT recommend using Zippy Shell as they are completely unreliable and do not deliver the services advertised!

Move size: 3 Bedroom Home Service cost: $0