Zippy Shell Incorporated

I would not advise anyone to use this company. They were very late loading. I caught one of the movers in my jewelry chest and one of my gold necklaces is now gone. The movers did not pack the furniture first and our bed did not get packed because they ran out of room. They say a container holds at least two rooms and we weren’t taking even that. When we called zippy, we were told we would have to pay for another container to hold about 10 boxes, our bed, and 3 bookcases. They told me to email them about my jewelry chest and that was it. Since we couldn’t afford another container, we had to work something out with a separate company. It was the worst nightmare of my life and frankly I am glad it is over. From now on, I will do U-Haul and friends.

Move size: Partial Move Service cost: $2200

If you like a company that is filled with lies, failed delivery, charges your credit card without consent, beloved items they pack arrive damaged and the inability to speak to a manager despite requests for months than zippy shell is your company. Customer service is rude, highly unprofessional and unable to solve a problem. Your belongings may go missing if or when they decide to finally deliver them. They do not respond to customers. You will be left frustrated and unable to speak to anyone because they are never available or they are done with you.

Move size: 4 Bedroom Home Service cost: $9000

I was hoping to be able to write a great review for this company. Their prices were thousands of dollars less than others and we were very hopeful that they would be sufficient for what we needed for our cross country move. At the beginning they were helpful,communicated well and even delivered the empty containers on time for us to load. Thankfully we were cautioned by someone a week before the containers were delivered to re-evaluate how much storage we would actually need. Their online calculator is not accurate at all and even with us overestimating with two containers, we could of used three. So be aware that you may be stuck with having to order another container last minute at three times the price of the original one. Thankfully we were able to rent a Penske Truck and load it with the overflow and extra living items to hold us over for just "in case". Now we fast forward to 3 months later, our two containers have been in storage for those three months. Once we had settled on a closing date we notified Zippy by 2 phone calls at 30 minutes apart at the beginning of November hoping this would give them plenty of time to ship our containers from Utah to Maine by the middle of December. Two weeks later we called to find out if they were in transit only to find out they had no record of the phone calls or the request to have them shipped. So another request was made with a promise of a followup email (which was never received with each request). Two weeks later (yesterday) another phone call to Zippy to find out if they are on their way and this time we are notified that they received our request but that they have not initiated a delivery. They don't connect you to a manager, instead they pass along the information and tell you that a manager will be in touch by the following day. We did hear back today by email from an Escalation Manager Lead who informed us that they have not engaged a delivery and that they would be working on it. They couldn’t tell us why it hasn't been shipped.
It's so crazy to me that in one month from the initial request for delivery of the containers that nothing has happened. Nothing. With the lack of information of when our containers will be shipped or arrive and how long its taken them this far to communicate, we could possibly be in our new home for 1 month before our containers arrive.
This company is much cheaper than others and we knew in advance that this could cause some problems. For those interested in using them be aware that cheaper means ill-managed, major communication problems (unable to speak to someone who can give you answers), poor training of employees (can't facilitate a request of having your containers shipped, which is sort of important!), which means their Escalation Management Team is overwhelmed with problems that their staff have created. Some people have given great reviews, which on hindsight causes me to wonder if they are real reviews, but unfortunately many like us have had a bad experience and gotten caught in their web of mismanagement. We are hoping that their intent is not to hold our belongings hostage so that they can keep charging us storage fees.

Move size: 4 Bedroom Home Service cost: $6700

Used this 'service' to move from Los Angeles to Charleston, SC. First, their largest container cannot even hold the contents of a 1 bedroom 600 sq ft apartment, so I had to get a second container which doubled the price of the move. I am paying for the storage of 2 containers and cannot get them to commit to a delivery date. Customer Care does not respond. The 'Supervisor' recites the mantra that I will receive an email confirming the date. The fact that I have sent 3 emails and there has been no response to ANY of them, doesn't lead me to believe I will ever hear from them. On top of this, they now say that per their 'policy' which is not stated ANYWHERE in the documents, they do not pro-rate storage so I have paid for a full month of storage when I only needed 9 days. Unless of course, they continue to hold my goods hostage. I asked if I could have the address of the location of my goods, and of course, the answer is NO. Makes me wonder if they have sold off my things.. What kind of recourse is there?

Move size: 1 Bedroom Home Service cost: $8000

They won't deliver my Zippyshells!! I've been calling for two weeks trying to get them to deliver my two Zippyshells to my new home but they won't call me back and there seems to be ONLY ONE PERSON to deal with. This is insane. Customer service can't help me. All they can do is transfer me to the same guy over and over. His voice mail is almost always full and, when I can leave a message, he doesn't call me back. And they even had the nerve to charge me for next month's storage fees already!

Move size: 2 Bedroom Home Service cost: $2000

Moved from AZ to NC their largest container CAN NOT hold enough space for a 2 bedroom apartment, informed them on the 1st and 2nd phone calls prior to pick up my items needed to go to my house then to the storage unit around the corner. it wasn't until the when they were about to drop off my items I was informed of an extra $200 charge to the storage unit. I could have saved more money with PODS then getting a rental truck.
Never again! I'm just glad its over and pissed I use my money for their services.. do not us them for long distance moving.

Move size: 1 Bedroom Home Service cost: $4000

Just look at the consistency of the bad reviews. I wish I read them before I booked zippy shell. They STILL won't tell me when my container will arrive. I get the same runaround that a manager will call me back. The only way I can find out when my container arrives is IF I pay in full. How convenient to them.
Customer service is useless. They do not help, it sounds like they just read over a list of approved answers they can use. Managers are never on site when you need them and of course that's who you need to deal with to get an actual answer.
Cost wise: I would have paid double elsewhere just to be treated fair and told the honest truth. I keep getting the same BS from multiple staff.
Overall I could go on for days but just read all the other reviews - I agree with all the negative ones.

Move size: 2 Bedroom Home Service cost: $2600

When I booked my move I was advised to take insurance out for breakage. This seemed to be a good idea, but the p po locy doesn't cover loading and unloading. I had a antique stain glass that was broken above repair, an antique radio that can be repaired, and an antique table that's not repairable. The packers pushed to get my stuff into the box, I feel this is why some of my stuff broke. ZIPPY TAKES NO RESPONSIBLITY. I could have even made a bigger stink but didn't want to makw to big of a stink..SO CONSUMER be AWARE. I HAD MOLD GROWING ON MY DISHWARE AND MICE DROPPINGS ON MY BLANKETS AND TOWELS..

Move size: 2 Bedroom Home Service cost: $1500

After reading countless reviews about zippy shell, I almost backed out. I was worried about breakage, poor logistics, hidden fees etc. I started in NYC and went to Tempe AZ. The move went well, I got my items on the 12th business day (they quote 8-12 business days). I also read about items breaking etc. I did not really experience this, one item in a bin cracked (a lamp) and a few small scratches appeared on my glass table, however, my glass wasn't fully wrapped, so I could've done more on my end. The movers in NY packed my move very tightly (in a good way) so that no items would shift around. When I unlocked my shell, everything looked as it was in NY which surprised me. The gentleman that delivered my stuff in Phoenix (Daniel I believe) even helped me and my mover which was much appreciated. The one issue I had was scheduling a delivery to my exact house, however it was a holiday weekend, and per the agreement, they used the term business days, so to be fair, it wasn't really that bad, just a bit frustrating with the multiple calls I had to make. I would recommend this company, and for those who had breakage issues, I bought lots of moving pads/blankets and the movers I had help with loading used them adequately so that really helped that not be an issue. Again it was packed properly and tight so stuff really couldn't go anywhere. I will say that I had a 2 bedroom apartment and I sold my couch prior, if I hadn't, there is no way it would've fit, so the shell is probably a small 2 bedroom or one bedroom plus, not a 2-3 bedroom as advertised. I did not go through Zippy Shell for the unload, just hired one individual to help me and it was done it 2 hours. Thanks again, and as I mentioned I would use this company again, they were at least 1500 cheaper then my next best quote given what they did.

Move size: 2 Bedroom Home Service cost: $3300