You Move Me

On Monday February 1, 2016 we had the privileged of using this wonderful moving company. The movers Sam and Matt did an excellent job of of wrapping carefully and moving our items to Mequon. They were very courteous and pleasant. They were very efficient and careful in moving the furniture and clothes. I especially enjoyed the garment boxes used to move our clothes.

They made sure everything was attached as far as the chair and tables, they cleaned up after themselves.

Hopefully I will never have to move again, but if I do I will be using this company.


Cheryl and David Britt.

Service cost: $700

My movers are Ted and Mikha more than likely I've misspelled Mikha name. But they both arrived together as a team. They were polite we exchanged names as we spoke hands. They had all the wrapping needed to wrap up my sectional sofa. All the machinery and lifters etc to move heavy items. Ted and Mikha are so strong they took apart and carried my heavy sectional by whole sectional parts as If it was a thin paper towels. Nothing fall. Nothing got broken. Just friendly smiling faces. They had a smile on their faces the whole time of moving all my things to the point Mikha was grabbing things that I was going to take to the trash. And I had to intervene letting him know you don't have to take that I will take it. Ted and Mikha work perfect together as if they work with each other on a regular basis because they had every step and move on what the other wore to do as if they rehearsed this a thousand times. I love this moving company. My movers were done before the 2 hour slot . If you need moving definitely ask for two guys at You Move Me. They were perfect.

Service cost: $350

Not pleased at all. We were given a quote. When the movers arrived suddenly that cost didn't include this or that and the total changed. And they tried to get an extra $500 for insurance. Several items were damaged. All fragile boxes were clearly marked by us, but they paid no attention, often stacking on top of them and such. I then felt very pressured into giving a tip as they all stood around me looking at me fill out the billing on the tablet. Not professional from start to finish. Most of the damage items weren't even found until after, as you can imagine with the chaos of a move.The guys worked hard and were polite, at least.

Move size: 3 Bedroom Home Service cost: $1500

Communications and sticking to the scheduled time promised was very very poor. We were not provided a contact about the local agent until one week before the move, all calls were directed to a calling center elsewhere and it was difficult to locate communications we have previously placed. There was an email error from our side (for which we apologize) and we could get the inventory confirmed (call center not following up properly about the move, but got tons of promotional emails instead!), hence they moved our previously scheduled time to 4 hours later without notification. And they got even late because they had a backlog with their jobs plus went to the destination address instead of the original. By the time the actual moved happened it was 7 hours late. This very disappointing and dissatisfying!

Move size: Partial Move Service cost: $588

You Move Me South Jersey did a move for me on May 5th, 2017 and I could not be any unhappier with it. I gave them over a month to make things right and to avoid getting this negative review but they did absolutely nothing to prevent this. I hired a 3 man crew to move all of my large furniture, nothing else, from Cherry Hill, NJ to Voorhees, NJ. They showed up somewhere in the 2 hour window and came off as extremely nice, almost too nice. In hindsight, this was probably to butter me up and hopefully I would let down my guard which I did. They asked me to borrow screwdrivers to take apart a bed and a mirror that was attached to a dresser, which I thought was strange that movers didn't have simple hand tools on them. So the first half of the move went fine besides some scratches down the walls but that was kind of expected. Once the truck was packed up, the movers and I both drove away at the same time but they arrived at my new house an hour later than me because they had to stop for lunch. By the way, we were charged for the hour that they were eating lunch. Anyhow, they arrive at the new house and everything took about three hours to take off the truck and place in the house. With a 3 man crew it is almost impossible to keep an eye on them the entire time especially when anything small and of value has already been moved in and is spread throughout the house. Everything seemed to go smooth, gave them my credit card info and each person a very generous tip and bottles of water and they were on their way. An hour later, I went to hang up a few things on the wall so I went to the garage to get my Milwaukee power drill and to my surprise it was missing along with the battery and charger. I had just used it the night before so I immediately knew it was the movers who stole them. I also had a complete never used DeWalt power drill set (Drill, 2 batteries, charger and case) on the other side of the garage, completely away from anybody. The DeWalt set was also missing! I immediately called the You Move Me number (they are located in Canada) and was told that they would contact the general manager at the South Jersey location and he would get back to me. A few days later, still no call back. So I call them again and they act like they have no record of me calling. So I explain the situation once more. The guy on the phone actually told me that this was the first time he has ever heard of stealing at this company! Seriously? You work at a moving company and you have never heard of stealing?! So I get the same old story, "this is unacceptable and I will get to the bottom of it and get back to you." A few more days later, still no word from them. I call again, this time they listen to my problem and then give me the local number to call. They said I have to deal with someone at the local office. So I call and get a voicemail, I have continued to a get the voicemail for the last 4 weeks with no call back. I am now out of at least $600 because of this company. I went from having an extra drill to having zero drills and having to borrow one from a friend. If you are reading this, please do yourself a favor and use another moving company unless you can have an eye on all of them the entire time. There is tons of moving companies out there, do your homework before you hire one because it might be you next who is missing something valuable or even worse something sentimental.

Move size: 4 Bedroom Home Service cost: $1050

On 6/13/17 used this company for my local move in Collierville, TN. I would not use again or recommend them to anyone. Poor service. They gave me price of $99/hr for 2 men but bill showed price of $109. I call and they said they would refund the difference but have not seen a check yet. They also charged me for 3.25 hrs when they only pulled up to the apartment at 8:15am, I looked at my watch when they got out of the truck, and was gone from the new apartment at 11:10am. They said they back up there time 15 minutes from the time I signed there form which is after they do there walk thru. Since it was only 20 pieces of furniture and all in two rooms that took maybe 2-3 minutes. The time they were actually at one of the two apartments was less then 3 hrs. I only had 20 pieces of furniture to move and had already taken the backs off the couch and disconnected the washer and dryer. All they had to do was wrap and move. The two guys were busy the whole time but not with a lot of speed. This was there only job for the day so wanted to draw it out. The drive from one apartment to the other was only 13 miles down the same road so 3 hrs to move the small amount was ridiculous. At the new apartment they also dropped the dolly against the wall and put a really big dent in the wall. They said they would have someone to come and fix but have not heard from them yet. They also brought the wrong dolly, per the two workers, and had to use an old one that wasn't exactly right for the job. Would I use or recommend this company again? NO way.

Move size: 1 Bedroom Home Service cost: $453

I will never use this company EVER again. I called Konner TWICE to confirm the time of 9:30 am as the arrival time. Once on March 31st, and the next on Saturday, April 8th for my appointment on Monday the 10th at 9:30 am. Well on the 10th, 9:30 am came and no crew was there. I called Konner (who by some error in somebody's judgement) happens to be a MANAGER. How this happened, I have no clue. He said he thought the move time was 10:30 am. I said absolutely NOT, I called you twice to confirm the time. On You Move Me's website it says they will call you 48 hours before your move to confirm. They in fact, DO NOT. I reached out to confirm twice, yet they failed to show up on time. They finally arrived at about 10:35 am. When I set up my initial appointment I spoke with Kyle to advise I'd need 8 wardrobe boxes. The crew brought 4. Konner stated when he arrived that he failed to check how many wardrobe boxes were required for the move. They say they "move your clothes for free"!! This in fact is not entirely true. I just had major spinal fusion surgery and had to pack at least 7 wardrobe boxes myself, AND unpack them while one of the crew members stood there and watched me do it. Yes, stood there while I was paying the crew $150 an hour. And another thing I'm upset about is that Konner stayed at my new apartment to set up my reclining sofa while the other 2 crew members and I went back to my old apartment so they could watch me pack more wardrobe boxes that I had initially asked for in the first place. All this time the clock is ticking at $150 an hour. Then Konner shows up at my old apartment to help while leaving my new apartment UNLOCKED!! I was livid. I was told by Kyle when I set up the appointment that I'd receive a $50 coupon discount. I never received it. I received instead a bill for $899 for 5 hours, 2 broken lamps, and other items that I've yet to unpack that are spitting shards of glass out of the bottom of the boxes. If you are considering hiring this company please take my advice and don't. I'm an unemployed disabled woman who did not need this nonsense & stress brought on by this company. Oh and one other thing, Konner left at one point to go and get his crew some drinks, yet the rate was never reduced down to a 2 man crew rate during this time. This company is a rip off !! I wish I could use profanity here, but a bad review will have to suffice.

Service cost: $899

What a fabulous company! These guys are great from the initial phone call to the move!! Our guys were on time, very professional, excellent at what they do!! I will NEVER move myself again. Why should I when I have the best in the business to do the move for me? Due to terrible circumstances, I had to move on Easter Sunday. I was not charged any extra and managed to get "crew leaders". I cannot say enough about this company. Do not go anywhere else, I know I won't! I can't wait to tell everyone about these guys! Almost forgot, great rates!!

Move size: Studio Service cost: $400

BEST MOVING EXPERIENCE EVER!! Keith and Blain in Westfield were great to work with! I dreaded this move and You Move Me made it less stressful and worry free. First thing in the morning they showed up on time. With a hot coffee for me! They handled my things with special care. Wrapping furniture in blankets. After the move when I couldn't find a metal piece to my bed frame, called them, they found it and delivered it to my new home. With a special milled french soap as a thank you gift! Totally felt taken care of. No issues or complaints. Very professional. I will definitely use them again with my next move. Thank you You Move Me in Westfield, Indiana! I highly recommend their service!

Move size: 3 Bedroom Home Service cost: $600