WridgWays

International move from WA to New Zealand; told to expect 8 week turnaround however it was 8 months.

Furniture didn’t even leave Perth until close to 14 weeks after being collected; the containers then sat in Brisbane and arrived in Auckland in February. Further delays with

the agent in NZ who said Our containers weren’t being released due to unpaid port costs.

Furniture finally delivered in April; despite paying for door to door service the vehicles arrived a month later after much haggling with the NZ agent who wanted us to collect all 3 vehicles.

The damaged goods which we asked to address via insurance has gone nowhere; no contact from Wridgways since June.

I do not recommend this company.

Move size: 4 Bedroom Home Service cost: $22000

I'm offended with this part of my good's delivery.

I had everything picked up in Cairns Qld last month and Santa Fe there were absolutely amazing.
On this end instead has been nothing but anger filled stress.

On Monday last week(the week everything was due) I had a message left asking me to contact them back to organise a delivery day.
I did so during my lunchtime where I was told that the person that could help me was out for lunch. I left my details for a callback and heard nothing from them.
I called again on Tuesday at lunchtime, where an email was apparently sent by the person that answered the phone to the person that was meant to help me so I could have a callback. Nothing again.

Tried again on Wednesday and with the same results. On Thursday we called the central number instead of the direct one for Dandenong where we finally spoke to someome that could help us. When asked when we wanted to have the delivery I literally got told "ha! Not possible" when I asked anytime that week.

This led to getting the earliest delivery possible being Tuesday where we had to have a friend attend for the delivery as we were no longer available but thought to just get through this in the hope that the only incompetent part of this branch was the office.

Today I arrived home from work to find EVERY SINGLE cardboard box (which I packed with new packing boxes) ripped open and rummaged through. My friend unfortunately signed off for them( he was not given a copy) unaware of what the boxes were meant to look like.

I thought maybe there was some sort of quarantine but we were not informed whatsoever.

I've left a message with the office about this. I'm furious!

Move size: 2 Bedroom Home Service cost: $1300

I had to move a mid sized household from Perth, WA to Baltimore, MD USA. Initially it was a fairly daunting process because the moving companies want to SEE all the furniture, count the boxes and so on before they quote. Also I read some on-line reviews and it gave me the willies. So many horror stories of lost shipments, customs problems, broken items, poor service, hidden costs and so on.
 
So I approached Wridgways in Perth, Australia with some trepidation. I told them about the online reviews and Amanda actually went and looked at them (seems she had not seen them before). She recognized one of the disgruntled folks and thought they had complained quite incorrectly.
 
I was in a tight spot so decided to just go for it. Amanda was willing to quote a flat $10k for the move, which seemed fair to me. It was a 20' shipping container and we would be the only ones using it.
 
The movers came bang on time, they were cheerful and polite. They wrapped the furniture nicely and helped us get a few final things into tea chests. Within a few hours our container was sealed up and drove away into the sunset. My only complaint about this part is that I had no idea that we had filled only half the container. If I had known that I would have thrown a few more things in "for free"!
 
The container sat in the port for a couple of weeks because there was no ship to take it. We flew to our destination. After a month or so we received the first of several calls from Maria Arias at MI Group in the USA, the U.S. agent. She kept me well informed about the likely arrival time of the shipment. It did change a couple of times but that didn't cause any problem.
 
On the day of the delivery a truck arrived with our container. Then a crew of sturdy American fellows arrived. The seal was cut off the container and I saw that only one box out of more than 100 had moved in transit.
 
The movers laid down cardboard and taped it to the floor in the hall, which was nice although hardly necessary. They gave me the manifest to check as the items came in. I directed them to put the boxes in the various rooms. They unwrapped large items. Within a couple of hours it was all done and they cleaned up and left.
 
Over the next few weeks we gradually opened the boxes and brought out all our stuff. Nothing was broken, nothing was missing. Literally nothing.
 
I promised Amanda I would write a glowing review and here it is. Wridgways and MI Group did a really first rate job and I have no regrets at all. I recommend them without hesitation.

Service cost: $10000

We used Wrdigways for our interstate move as they had promised an easy and stress-free move. What we got was the complete opposite. We had timed our move in accordance with their delivery date, only upon arrival in cairns after a 30-hour drive we were told all of our furniture would be a week late. We paid for a single container which was more expensive but was a speedier delivery. We eventually found out that our goods were in a shared container which took longer and saved costs for WridgWays.

Communication is non-existant, promised callbacks that never happened, and no replies to emails.

Our stuff arrived, a week later than expected and found quite a few items had been destroyed or damaged. After staying in an Air BnB with our 2 dogs, no clothes, and having to take leave from work, this was NOT the start of a new life in Cairns we had hoped for.

Again, promised a measly $500 to cover $2000 worth of damage and had to keep chasing this up for over a month when we eventually received the funds.

The moral of the story is, if you want your furniture destroyed arriving late, anxiety, stress, and no communication.. use Wridgways as that's the only thing they can guarantee.

Move size: 2 Bedroom Home Service cost: $4200

Wridgways was to move my personal effects from Perth to UAE. All was well till the agreements, post that everything went beserk they delayed my shipments due to which I had to stay in an empty house family mobilization was delayed, they forced me to pay additional money for some local handling, and finally when I received my good my dishwasher and cooking range were badly damaged. Their claims settlement department was awful. Writing to the higher management did not even elicit a response !! Stay away , they mess things for you Wrid(all)ways !!

Service cost: $16000

After looking around at several removals companies for our Brisbane-Washington DC shift, I settled on Wridgeways because of cost and the time frame they had offered to ship our goods. We were promised 10-12 weeks maximum from uplift to arriving in the USA with room for movement depending on customs clearance. It has now been 6 months and our shipment has not even arrived in the USA let alone begun the customs process. It sat on the docks in Brisbane for 4 months until the container was full. If I had been told this was a possibility I would never have moved with them. The customer service after this delay has been truly appalling and the client manager has ignored my e-mails and phone calls and the last e-mail which she finally responded to was rude and uncompromising. She basically told me to suck it up and since we've already paid there's nothing we can do. She's right but I hope that my review will steer a few people away from Wridgeways and their appalling service. If I could give this company and it's staff 0 stars I would.

Service cost: $2300

If I could have given WridgWays a rating of '0' I would have. This removalist company should be shut down immediately! We recently moved from NSW Australia to New Zealand and it was horrific. Customer service is abominable. We were put with a lady who we were told would "take the stress out of moving" and who was "very good" as we specifically asked for someone easy to deal with. She was the exact opposite. She failed to give us information on important subjects and made the whole thing very confusing. She gave us the wrong information about shipping our cars and even booked the wrong shipping date (2 weeks later than requested) so we didn't get our shipment until December 23 when we arrive in NZ on November 30. Luckily we are insured because 2 of the large boxes of our possessions didn't arrive and are missing but still, after alerting them to this in December 2013, have not received any compensation nor have they looked for the boxes. They couldn't have made the move harder if they tried.

Service cost: $10000

I was initially pleased with the service I received from SFW. They were easy to speak to and the quote I received was much cheaper than other large companies.

On the day of pickup I received a call from the office saying they had no proof of me having paid and the pickup would not occur until I had proved it. They guy I had been speaking to no longer worked at the company. Meanwhile, the truck arrives and they have no idea what I'm talking about so they start loading the truck. Eventually I find the bank transfer and then the office was happy. This wasn't great service.

My goods get delivered and as Im out of the country my Dad signed for them without checking them. There was severe damage to my bed frame and my coffee table and sadly there's no recourse for insurance as the goods had been signed for. The washing machine had been fitted with the transit bolts and upon arrival these were all completely out of the machine - not just loosened but completely out.

In the end I was not terribly impressed. I'd recommend paying a bit extra for a larger, more reputable company that take care of your possessions.

Move size: 2 Bedroom Home Service cost: $1600

I have been a client of SFW for over 20 years. Multiple moves to and from Australia and items in storage.
I've had a continuous storage account and have made payments every month over that time.

Recently, I went to the store (End March 2017) to retrieve all my items. Much consternation - as a significant proportion of the goods were missing. Power tools, large tables, art, antiques, carpets, clothing numerous personal items and so on. At least $75,000 in value - probably higher.

SFW had not kept adequate records - nor had revalidated the goods in storage over the years.
What I had been told was mislaid - never emerged in their searches. They had many weeks to track the items down. Sadly - the items did not evaporate - they were simply stolen while in their care. Plundered would be the more accurate description.

This is not a professional storage company in my estimation. They have weak records management and are unable to find items in their care. More importantly - as items have clearly been removed - your items are not safe. I strongly encourage you to look elsewhere for your storage.

I was chased over the 20 years to make a regular payment for the stored items. Had their security and records management been as efficient as their accounts receivables team - it would have nice. Stay away from these people.

Move size: 4 Bedroom Home Service cost: $90000

I contracted Wridgways to conduct my removal to Canada on the basis of their reputation as international movers. At the start, they were very professional, with good follow up, but then, as the removal date approached and we had paid our costs, the service deteriorated remarkably. Not enough cartons were delivered for us to pack and on the day of the removal, the special cartons for our artwork were not delivered, only arriving after three separate return trips to the depot. Then it got worse - they asked for more money, saying we had taken more space than quoted. In fact we had reduced our volume, but it was clear that the poor quote was more about obtaining the job than actually being accurate with the quote. After uplift, which was on July 16, 2014, our goods sat in Sydney until early September, when they were finally placed on a ship, arriving in Vancouver in mid-October. When we contacted the agent here in Canada, we were advised only one truck a month goes from Vancouver to Montreal and it would be another two months minimum, before we saw our goods. This means that after being advised three months door to door, we are now looking at a minimum of five months and possible even longer, based upon the weather. Wridgways have been sub-standard in the conduct of our removal and now, even though I have been in contact with them by email, they do not even respond. Anybody considering an overseas removal with this company should shop around. If necessary, pay a little more, but stay away from Wridgways who, once they have your money, pay little attention to your needs and their promises. .

Service cost: $10000

Like a lot of customers reviews, my experience was pleasant until the cash was handed over then it deteriorated rapidly. Our goods were packed & left our house on the 4th November, with an arrival date in Adelaile of the 14th. On the 13th I made a call to confirm a time of delivery & to my was told a derailment had delayed the train & it was not expected to arrive until the 22nd. I had no been advised of the delay & had I not called highly doubt I would've been notified.
I looked into the derailment & found seceral inconsistencies with Wridgways story being:
1. Our furniture was still in the departure city when the derailment occurred several thousands of km's away (it never left till the 12th, 8 days after uplift).
2. They said they had no info on the container & therefore the whereabouts of the furniture. After speaking to the third party contractor, I was advised they are given all that info by Wridgways themselves.
3. Wridgways were able to tell me the 22nd as the new arrival date, but not why they knew that, or advise me when it left the departure city.

After gathering undeniable evidence that Wridgways held back our furniture to benefit them commercially (I.e another container on the same cart as ours was small) they stopped responding to our calls & emails. They offered no apology for leaving us stranded with no furniture long after the promised arrival date.

When the furniture did arrive, several pieces were damaged. Not to my surprise, they were no help with that either. They refused to take any responsibilty of the careless packing (I.e soft leather dining chairs up against a 90deg sharp angle which cut through the leather & some art works).
The customer service received was a disgrace. I will never use them again & will strongly advise others requiring removalists to find another company. You will not get anything but appalling service, complete disrespect for your belongings & unhelpful, rude & condescending conversations with staff that'll get you nowhere but several thousands of dollars out of pocket & a rather large replacement or repair bill for all the damaged goods.

Service cost: $4000

Having used Wridgways for domestic removals and had a great experience (admittedly some 15 years ago), I contacted them regarding my move from Elimbah, Queensland to Milwaukee, USA in early May, 2014. After much back and forth, the sales person, Matthew McPherson finally arrived to quote on the move. Up to this point, everything was fine and I had no misgivings.
On 4 June, the uplift occurred, but I was not present, having already left for USA. A friend was in attendance. Everything then went into a "black hole" until 28 July an email was received from Erik Croese, Export Co-ordinator advising that my effects would leave Sydney on 27 July, 2014 bound for Philadelphia, USA with an EDA of 19 September.
On 10 September, 2014 I received an email from Contour-USA, the local agents advising that the ship was arriving on 16 September and following customs clearance, arrangements would be made to schedule delivery. Not having heard anything from Contour-USA, I contacted them on 6 October and was told that as there weren't many deliveries to the Minnesota area, delivery should not be expected until December/January. When it was pointed out that Milwaukee is no where near Minnesota, but closer to Chicago, the estimated delivery was moved forward to early November. More protests and geography lessons subsequently resulted in a delivery on 17 October and this was when the real shock and horror began!
My furniture was well packed and arrived safely, undamaged. Of my personal effects, 5 out of 25 Cartons had contents seriously damaged or completely destroyed even though there was no external damage to the cartons. The packing was appaling, or as in some cases, non-existent. They call this Professional packing!! A number of cartons had also been previously used (other clients names and destinations were clearly written on the outside and muliple layers of packaging tape had been used indicating prior usage)- Quality Service? A standard lamp was wrapped in a plastic sheet (and therefore smashed) for a trip half way around the world - Professional packing??
I wrote to Matthew McPherson advising my disappointment, but not expecting much more than an apology and have heard NOTHING.
In conclusion, Wridgways have been sub-standard in both their removal practices and even when contacted, ignore you, the customer. Anyone considering using Wridgways as a removalist company for an overseas move should seriously think again and shop around, but above all, keep clear of Wridgways.

Service cost: $2500

We chose to use WridgWays to move our house interstate within Australia, and thought that we were getting a good deal. We were originally quoted 2 containers and that the first would arrive on to our new address on our desired date and the second possibly the very next day. We packed all our own boxes which I had bought outright from another source prior to WridgWays coming to load up the containers and were told that if we wanted more boxes, tape, etc, then to not hesitate to contact them. And that is where it all went down hill.

After paying 9K to tie up the invoice, we happily drove down to their HQ to collect some more boxes and tape. To our surprise we were greeted by one of their staff who sternly advised us, that we could not have any boxes but eventually managed to locate about 10 second hand ones that they had lying around. When I politely asked for some packaging tape, I was given the half of roll that the receptionist had on her desk.

Anyways, a couple days past and the truck came and our stuff was loaded into the containers. We were guaranteed by the two male removalists that our stuff would be in safe hands and we left things at that. Upon arriving at our new home, in a new State and waiting for our furniture to be delivered, we were then advised that the first container would be a day late. Fair enough. However when I enquired about the second container, we were then advised that it was still waiting to be shipped and that we would not have it delivered until a week after the first container arrived. Also, our family car which we also shipped through them which was supposed to be here at the same time as the first container was also delayed and we would not see that for another few days.

Had we been advised of the possible delays prior to our move, we may have been a little more comfortable with the situation, but as there was no communication whatsoever, this has been nothing but a really bad experience. Also once the first container arrived, we found multiple broken furniture items and even the WridgWays staff said to us that the containers were packed with "zero care factor". Upon contacting WridgWays, we were sternly advised that they accept no responsibility as we elected to choose an external Insurer. The thing is, when speaking with the initial WridgWays consultant, he advised us to get external Insurer's quotes so that we could get a competitive quote. What The!!

All in all, we are now out of pocket an additional 1K for a new insurance claim and as I write this we are still waiting our second container to be delivered which is now outside the time frame that we were advised of. WridgWays are the worst and will now get away with another bad experience because they are A-Holes.

Service cost: $9000

We moved two full containers interstate once they finished to offload at the new address they push us to sign a declaration that all item are in good condition as before.
Obviously it is impossible to assess(unpack) more than 200 boxes in few minutes and confirm that nothing is broken or nothing is missing from inside of those boxes.
They drove us crazy so my wife signed it.
From there the nightmare started since unfortunately we had several items missing and broken. After contact them they wanted not to cover anything with their insurance since we signed that paper, they treat you like criminals when in reality they are the ones..
Put simply this way: If anything goes wrong being delay, missing item, broken item etc. be prepared to confront them since they will do anything possible to push you to the limit and avoid taking any responsibility in order to avoid to spend money on their mishap etc. Avoid them at any cost! My two cents worth..

Service cost: $12000

We initially used SFW for a small shipment cross country Australia.
We had an agreed time/date that we booked leave for, then they tried to change it the day prior.
After some heated emails/calls they ended up delivering on the original planned date. I wasn't there on the day but my wife said the delivery driver/removalists were very professional and polite.

Having had an okay experience as noted above, we decided to use SFW again for 20m3 of furniture on the reverse leg (Darwin to Brisbane). Horrible mistake.
After receiving the quote, we decided to add a couple of extra items. We sent through exact dimensions for all pieces of furniture, and received an email thanking us for the exact dimensions, which had enabled them to accurate estimate space, and that they had managed to keep requirement/cost the same. Excellent! - or so we thought.
When our items were collected (everything being nearly brand new), I was surprised to see SD noted next to everything on the inventory. I checked the legend (Soiled/Dirty). Queried it with the removalist, and was told that is what they had been instructed to write by Wridgways for all their collections.
I said I wouldn't be signing it, because it wasn't accurate, so they contacted their boss, and after some discussion, they were told they could cross it out, and accurately reflect the condition of the items they were picking up.
I sent an email to the office complaining about the fraudulent practise, and a day later received a response, basically saying that it was common practise on their behalf as part of their insurance process"..

Once our shipment arrived at their depot, I received an email saying their inventory didn't match the list, and their would be extra charges. Once the revised quote they had provided, where they 'managed to keep space requirements the same and costs the same', they had omitted our beds.
I refused to pay the extra cost, and threatened to pass it on to our lawyer, and they revoked the full charges, and we agreed on $100 extra (because it was a mistake on my part also for not rechecking every item on their revised list - lesson learned).

5 days before agreed delivery date, I received an email saying they wouldn't be delivering that date, and were waiting for additional items, so it would be a few weeks later (but if that revised date changed they would let me know).

Still have no received reply emails to my queries about a new date, we have no furniture and they insist on payment prior to collection, so we have no recourse.

We have paid for insurance (premium) but after reading reviews on here I am not looking forward to receiving our furniture (if we do at all).

AVOID THIS COMPANY AT ALL COST

Nearly one month and counting for a very simple move..

Move size: 2 Bedroom Home Service cost: $2500

Santa Fe Wridgays have shown a shocking lack of basic customer care after their staff severely damaged a whole range of our furniture when relocating from Perth to Melbourne. They just walk away and don't take any responsibility in providing compensation for the $4000 damages, despite comprehensive insurance taken out. All they do is hiding behind policies and procedures, instead of putting effort in finding a solution. Absolutely disgusting behaviour. Will never ever work with them again.

Move size: 3 Bedroom Home Service cost: $20000

Do NOT use this company "Wridgways Santa Fe" moving from Melb to Cairns. Scammers intentionally over charging @ DANDENONG! BAD AREA. I usually go with Melbourne Depot but lately they're all acting the same way. Bad Service.

The quote is not the charge they charge you, as they keep increasing additional charges as well as stealing other people's goods. This is highly unacceptable behaviour. Absolutely abysmal service of sending you around in circles. ME? SINCE MARCH 2017.

I pay for this myself & there is most certainly something wrong with the mental health of the employees thinking I'm still in my twenties.

Watch out! They'll be stealing your things tomorrow & the day after!

I can't believe the change in behaviour patterns with this company as they've moved my items before, due to renting units the last 25yrs+ Now that I'm in a tiny place of my own, paying off a mortgage, they are as RUDE! GO FIGURE THAT ONE OUT!

Weird abusive behaviour which normally belongs to schizophrenic people! Experiencing this now for the last twelve months! This is nasty extreme financial abuse from a weird furniture transport company! They make "Anger Filled Stress" intentional with their intentional ignorance and abuse. DO NOT HIRE THEM TO MOVE YOUR LIFE, GOODS, HOME AND PERSONAL ITEMS.

YES I DO HAVE INSURANCE WHICH MEANS THEY WILL LOSE THEIR REPUTATION INSTANTLY. ALWAYS GET TRANSIT INSURANCE IF NOT WITH THE COMPANY, THEN GET IT WITH ANOTHER INSURER. THEY ARE NOT ALLOWED TO DO THIS. CALL THE REAL POLICE. MAKE A REAL REPORT! THE COMPANY IS NOT ALLOWED TO DISPOSE OF YOUR GOODS IN ANY SHAPE OR FORM. THEY WILL BE DEEMED UNRELIABLE VIA A BREACH OF CONTRACT. AS THEY STATE "THEY WILL DELIVER YOUR GOODS SAFELY" IS NOT A TRUE WRIGWAYS SANTA FE STATEMENT. LIARS!

April 2018 Now in my place but I had to live in alternative accommodation each week, each night till the truant nasty tenant moved out. Occurring since last year, so this makes "The Wridgways Cretins" all major illegal drug addicts, high on stuff giving their customers grief.

HERE'S PROOF THEY'RE PIRATES & THIEVES!

Move size: 2 Bedroom Home Service cost: $10000

Do NOT use this company. Unprofessional, Liars, Untrustworthy, Unreliable and DO NOT buy insurance, they will not cover you.

My experience has been the most unpleasant ever out of any move I have made.

I move interstate, was quoted 1 week, and 4 weeks AFTER the quote my things arrived with NO explanation why it was late and I consistently called to ask for an update which, blame and responsibility was shifted around. I NEVER got a clear answer, still to this day they can not tell me why it took so long. - OK these things happen, I was just happy to get my things.

HOWEVER,
Upon arrival of my belongings, I noticed that the fridge had what looked like Fist marks in the door, a few more dents and scratches. OK it still works. I then noticed that my desk has a crack along the side it did not have before the move. OK still stable. I then discover my brand new washing machine which luckily is still under warranty does not work correctly.
And finally, My Smart TV that was in perfect working order before the move, I plugged in to turn on, I saw a flash of a shattered LCD screen, and then it turned off, never to be turn on again.

OK, accidents happen, that is why I purchased INSURANCE. Now, when I went to purchase the insurance for my TV, I was FORCED to buy a used cardboard box from SantaFe for the price of $200, before I was allowed to purchase the extra insurance of $350 to insure my TV.
I spend a half hour explaining precisely, specifically and repeatedly,(with a witness) to the sales person that the ONLY reason I was paying for the EXTRA insurance was to cover the TV in the event if someone dropped (box or no box), and the shock impact of the fall damaged the internals and it no longer worked. I paid the extra insurance as advised by the sales person.

I checked the box and sure enough the corner and foam inside was compressed on one side indicating some form of drop.

Upset, but not concerned I then called the company to start my claim to rectify the damage to my belongings, not being concerned as I had Paid for the extra insurance.

Well.. NONE of my belongings aside from my washing machine and TV were insured. (THIS MEANS that if you use this company and they loose your belongings or damage them, and you don't pay for the extra. surprisingly expensive, insurance - they will NOT cover you and its your loss)

OK, no problem, Fridge still works, desk still works - I was not even chasing any compensation for these items.

The washing machine has been refused to be covered as it has "no external damage" - OK it is still under warranty, it could be that it suddenly turned faulty and I can claim this on my warranty - no problem.

My $4000 TV, that I PAID the extra insurance for that is no longer under warranty, that no longer works, that I have pictures of it working BEFORE the delivery, was also REJECTED to be covered because " it has no external damage" - despite the face the box shows signs of a drop, and after me raising this case of my reason to purchase the extra insurance to cover such an event and speaking with 2 managers, even though they agree with me, they REFUSE to pay any form of compensation or even a refund to any of my paid money. Under the basis that their insurance that I paid extra for, "Only covers lost or Externally damaged items"
As there most likely wont be any External damage to the TV as it was in a forced purchase box, a drop from the truck to the concrete will still cause impact damage to internals and that is exactly what it has done.

They then advised me there is a EXTRA level of insurance that is shockingly more expensive than the already expensive extra cover that is available that DOES cover this type of thing, but "you did not purchase this insurance" - even though this is specifically what I asked for and made this profoundly clear, it seems the sales person has still incorrectly sold me the wrong insurance. Despite me having witness, picture proof, evidence of the box being dropped and all of the above.

Do NOT use this company.

Move size: 3 Bedroom Home Service cost: $2000

Let me start out saying that we having moved house from Aus to US a total of 7 times in the last 12 years. Each time with have done a 40ft HC with full pack option. This time I got quotes from 3 different companies. Wridgway wasn’t the cheapest nor the dearest. I would say we are pretty experienced at this move. They estimated a 40ft container no problem.

In November 2018 we had the uplift from Green Point, NSW. Right throughout the days days I kept checking in if it was going to fit. I was assured no problem at all. Again, I know how this works. I was also instructed to ship our safe and daughters mini bike as well.

All seemed ok until we arrived in the USA and I received an email in December after the vessel had sailed telling me that they couldn’t fit it all on and had decided to leave a number of goods off. Items like lounges, safe, motorbike. The email said that if I wanted to have my goods I would need to pay an extra $4000!

I refused and suggested that they cannot hold my goods to ransom like this. They people I originally dealt with had left. I finally heard back in January that they would send on LCL separately and with no charge.

The main load arrived in January. The amount of damage done is a whole other story that I won’t bore you with here.

Guess what, it is now the end of June 2019 and I have still not received our goods. They are held up in port as Wridgways did not obtain authorization for the bike to enter. Oh, and guess what, they are trying to charge me extra fees for their mistake. Now the bike has to get sent back to Aus or destroyed. MY daughters pride and joy. She is distraught.

I urge you, please don’t use Wridgways.

Move size: 4+ Bedroom Home Service cost: $22000

Unfortunately I used this Company for an international move from Darwin N.T. Australia to Europe. From the start they were un-professional to say the least. They started by incorrectly quoting on a small amount of cubic meterage to be relocated, then incorrectly quoted for transit and storage insurance. When the furniture and belongings eventually arrived, there were many items missing and damaged. Then the claim for insurance from this horrible “criminal” company. When after engaging a law company to pursue them to pay what they owe- I am still awaiting the correct amount to be received in my Bank A/C.

Take my advice and DO NOT USE Wridgways Australia!!

Move size: 3 Bedroom Home Service cost: $14000

Gave Wridgways a chance to address some compensation for our 'experience' that has left us financially, physically and emotionally drained before posting any reviews.They have chosen to ignore my request for compensation. Promised seamless service from Darwin to NZ for household contents, car and dog. 4-6 weeks maximum for delivery of container lot. 12 weeks! Added expenses, terrible communication, incorrect information and so on. Won't even start on the damages we now have to try and claim on their silver insurance. It's been a nightmare. Reading other reviews we are clearly not alone. Sent my complaint to Chief Commercial Officer. Not sure he even read it properly as just got someone to send me insurance claim form.

Move size: 3 Bedroom Home Service cost: $20000

So, we have an email from Wridgways (we have his name) stating they would pick up our furniture from our home in Sydney on 3 May 2021 and have it delivered to our new home in Palm Cove, Queensland on 14 May 2021 (today!). Given that we did not hear from them, my husband rang them yesterday to find out time of delivery. He was told by their Queensland group that the delivery had not even left Sydney!!! My husband called them (we have her name but there was no title on her email) who said she would update us next Monday ( 17 May 2021)!! Ummmmm Really?? I am staying in an air bnb with our dog, and my husband is staying in a hotel in Palm Cove (where accomodation is tight at the moment as it is peak season. These costs are around $330 per day. We had NBN and Foxtel arranged for installation this afternoon, and I am to fly up (with my dog) next Friday 21 May - once all furniture is unpacked. How is this now possible? This poor poor service is wrong, disrespectful, inconsiderate, uncaring, rude and unsatisfactory on so many levels.

1: No one bothered to call and update us

2: The additional stress to us on an already extremely stressful situation

3: Where is my husband to stay after today? If he does find somewhere - the cost is unsustainable to us.

4: We went with Wridgeways based on the fact they were supposed to be a quality removalist company.

5: Given we have paid them $11,000.00 (paid in full), they need to explain how we received what we paid for. We deserve a substantial discount - plus all out of pocket expenses we now have to incur.

6: My husband needs to be back in Sydney next Wednesday (19 May 2021) to attend to urgent financial matters - again, placing stress on an already stressful situation.

7: My husband is starting a new job in Cairns on Monday 24 May - again, they have added further stress to an already stressful situation. How can he attend this job when the house may not even be unpacked? Clothes? Furniture?

I could go on.

To add insult to injury - noone has bothered to call him today. He called the state manager of NSW (we have his name) yesterday and left a message - asking him to call as a matter of urgency. Nothing back - either yesterday or today.

My husband has tried to call again today - the phone just rings out and he can't leave a message.

He has emailed as many people as possible - including the NSW state manager and the COO - nothing!

How can we get through to them!!

We are beyond outraged.

Move size: 3 Bedroom Home Service cost: $11000

My husband and I have moved quite regularly over the past two decades, a couple of times internationally, and a couple of times domestically (twice now with Santa Fe WridgWays). I mention this upfront as, unsurprisingly, we now have a pretty good yard stick when it comes to removal companies.

QLD-VIC, 2012, Two bedroom house
This was our first move with WridgWays and they straight up, inconceivably left all our furniture out in the rain - well, I thought it was inconceivable, because honestly, who would do that? Let alone 'professionals' but it only got worse. Naturally there was damage, some chipboard shelving had warped and an iron bed frame had rusted in all the damp but when we attempted to claim on the insurance (we had paid handsomely for) WridgWays tried to tell us that it had been 'collected that way.' Seriously? The shelving was so warped it couldn't be reassembled, clearly not how it left the house, and an especially cheeky claim given they had disassembled it themselves and packed all the books it was previously holding. As for the bed, I don't know how they keep house but I certainly wouldn't let my family sleep on a rusty frame. So to cut a very long story short, we fought them on it and they grudgingly agreed to the minimum payout possible. How very gracious.

WA-NSW, 2015, 3 Bedroom house
After swearing that we would never move WridgWays again, I decided to test the waters and at least include them in the comparative quote process for our next move. We had moved again in the interim with Allied Pickfords and they had been wonderful, but as you can imagine, cross-country removals are expensive, so cost was a factor in this deliberation. Big mistake. If you take one thing away from this rant, let it be this: you get what you pay for with a move.

I would describe the catastrophe that follows as a tale of two offices: Perth & Sydney. One is professional, follows through on what has been agreed, call back when they say they will & are generally pleasant to deal with. The other is almost universally unprofessional & rude, never return calls, generally don't seem to give a fig for their clients, and evidently lack effective internal processes to, ummmm, provide the primary service they claim to specialise in. I hardly know where to start. Our shipping containers arrived in the heat of an intense Sydney summer, only to be left languishing, in full sun, for over two weeks before we were notified they were here - especially egregious because we had reiterated time after time after time, that there was a significant wine collection inside, which we wanted under shade as soon as possible. After chasing and chasing the Sydney office for a response, the only solution presented to us was to pay more money for something that we had already been promised. We cut our losses and let that one go.

Then we come to the keep-forward boxes. The keep-forward boxes that they first denied all knowledge of, then claimed that they had arrived at different times (very unlikely seeing as we saw them packed in the big ol' shipping containers, along with everything else) and then refused to deliver for ANOTHER two weeks. You can't make this kind of ineptitude up. The WHOLE POINT of a keep forward box, is that you get it sooner than the rest of your shipment - as soon as it arrives on the other end, in fact. Why? Generally because it contains things you might urgently need.

** Full disclosure - one day after writing this review, and after several more rounds of phone calls to both Sydney & Perth, we were contacted out of the blue on Saturday morning & told our keep-forward boxes would be arriving within the hour. Was it embarrassment after being called out for hideous service online, or was some show of pity for me after I almost broke down into tears during my umpteenth call on Friday? Don't know, don't care - I practically kissed the delivery men when they arrived. Poor blokes. **

Heaven knows what condition our full shipment will be in when we eventually receive it - against all logic I am still hopeful that it might be alright. My husband does not share my optimism & is mentally preparing for another unnecessarily long claim process.

I'll just sum up by saying that one unsatisfactory move I can forgive (and I did!) but two? Nope. WridgWays is simply running a bad business.

Service cost: $9500