WridgWays

International move from WA to New Zealand; told to expect 8 week turnaround however it was 8 months.

Furniture didn’t even leave Perth until close to 14 weeks after being collected; the containers then sat in Brisbane and arrived in Auckland in February. Further delays with

the agent in NZ who said Our containers weren’t being released due to unpaid port costs.

Furniture finally delivered in April; despite paying for door to door service the vehicles arrived a month later after much haggling with the NZ agent who wanted us to collect all 3 vehicles.

The damaged goods which we asked to address via insurance has gone nowhere; no contact from Wridgways since June.

I do not recommend this company.

Move size: 4 Bedroom Home Service cost: $22000

I'm offended with this part of my good's delivery.

I had everything picked up in Cairns Qld last month and Santa Fe there were absolutely amazing.
On this end instead has been nothing but anger filled stress.

On Monday last week(the week everything was due) I had a message left asking me to contact them back to organise a delivery day.
I did so during my lunchtime where I was told that the person that could help me was out for lunch. I left my details for a callback and heard nothing from them.
I called again on Tuesday at lunchtime, where an email was apparently sent by the person that answered the phone to the person that was meant to help me so I could have a callback. Nothing again.

Tried again on Wednesday and with the same results. On Thursday we called the central number instead of the direct one for Dandenong where we finally spoke to someome that could help us. When asked when we wanted to have the delivery I literally got told "ha! Not possible" when I asked anytime that week.

This led to getting the earliest delivery possible being Tuesday where we had to have a friend attend for the delivery as we were no longer available but thought to just get through this in the hope that the only incompetent part of this branch was the office.

Today I arrived home from work to find EVERY SINGLE cardboard box (which I packed with new packing boxes) ripped open and rummaged through. My friend unfortunately signed off for them( he was not given a copy) unaware of what the boxes were meant to look like.

I thought maybe there was some sort of quarantine but we were not informed whatsoever.

I've left a message with the office about this. I'm furious!

Move size: 2 Bedroom Home Service cost: $1300

I had to move a mid sized household from Perth, WA to Baltimore, MD USA. Initially it was a fairly daunting process because the moving companies want to SEE all the furniture, count the boxes and so on before they quote. Also I read some on-line reviews and it gave me the willies. So many horror stories of lost shipments, customs problems, broken items, poor service, hidden costs and so on.
 
So I approached Wridgways in Perth, Australia with some trepidation. I told them about the online reviews and Amanda actually went and looked at them (seems she had not seen them before). She recognized one of the disgruntled folks and thought they had complained quite incorrectly.
 
I was in a tight spot so decided to just go for it. Amanda was willing to quote a flat $10k for the move, which seemed fair to me. It was a 20' shipping container and we would be the only ones using it.
 
The movers came bang on time, they were cheerful and polite. They wrapped the furniture nicely and helped us get a few final things into tea chests. Within a few hours our container was sealed up and drove away into the sunset. My only complaint about this part is that I had no idea that we had filled only half the container. If I had known that I would have thrown a few more things in "for free"!
 
The container sat in the port for a couple of weeks because there was no ship to take it. We flew to our destination. After a month or so we received the first of several calls from Maria Arias at MI Group in the USA, the U.S. agent. She kept me well informed about the likely arrival time of the shipment. It did change a couple of times but that didn't cause any problem.
 
On the day of the delivery a truck arrived with our container. Then a crew of sturdy American fellows arrived. The seal was cut off the container and I saw that only one box out of more than 100 had moved in transit.
 
The movers laid down cardboard and taped it to the floor in the hall, which was nice although hardly necessary. They gave me the manifest to check as the items came in. I directed them to put the boxes in the various rooms. They unwrapped large items. Within a couple of hours it was all done and they cleaned up and left.
 
Over the next few weeks we gradually opened the boxes and brought out all our stuff. Nothing was broken, nothing was missing. Literally nothing.
 
I promised Amanda I would write a glowing review and here it is. Wridgways and MI Group did a really first rate job and I have no regrets at all. I recommend them without hesitation.

Service cost: $10000

We used Wrdigways for our interstate move as they had promised an easy and stress-free move. What we got was the complete opposite. We had timed our move in accordance with their delivery date, only upon arrival in cairns after a 30-hour drive we were told all of our furniture would be a week late. We paid for a single container which was more expensive but was a speedier delivery. We eventually found out that our goods were in a shared container which took longer and saved costs for WridgWays.

Communication is non-existant, promised callbacks that never happened, and no replies to emails.

Our stuff arrived, a week later than expected and found quite a few items had been destroyed or damaged. After staying in an Air BnB with our 2 dogs, no clothes, and having to take leave from work, this was NOT the start of a new life in Cairns we had hoped for.

Again, promised a measly $500 to cover $2000 worth of damage and had to keep chasing this up for over a month when we eventually received the funds.

The moral of the story is, if you want your furniture destroyed arriving late, anxiety, stress, and no communication.. use Wridgways as that's the only thing they can guarantee.

Move size: 2 Bedroom Home Service cost: $4200

Wridgways was to move my personal effects from Perth to UAE. All was well till the agreements, post that everything went beserk they delayed my shipments due to which I had to stay in an empty house family mobilization was delayed, they forced me to pay additional money for some local handling, and finally when I received my good my dishwasher and cooking range were badly damaged. Their claims settlement department was awful. Writing to the higher management did not even elicit a response !! Stay away , they mess things for you Wrid(all)ways !!

Service cost: $16000

After looking around at several removals companies for our Brisbane-Washington DC shift, I settled on Wridgeways because of cost and the time frame they had offered to ship our goods. We were promised 10-12 weeks maximum from uplift to arriving in the USA with room for movement depending on customs clearance. It has now been 6 months and our shipment has not even arrived in the USA let alone begun the customs process. It sat on the docks in Brisbane for 4 months until the container was full. If I had been told this was a possibility I would never have moved with them. The customer service after this delay has been truly appalling and the client manager has ignored my e-mails and phone calls and the last e-mail which she finally responded to was rude and uncompromising. She basically told me to suck it up and since we've already paid there's nothing we can do. She's right but I hope that my review will steer a few people away from Wridgeways and their appalling service. If I could give this company and it's staff 0 stars I would.

Service cost: $2300

If I could have given WridgWays a rating of '0' I would have. This removalist company should be shut down immediately! We recently moved from NSW Australia to New Zealand and it was horrific. Customer service is abominable. We were put with a lady who we were told would "take the stress out of moving" and who was "very good" as we specifically asked for someone easy to deal with. She was the exact opposite. She failed to give us information on important subjects and made the whole thing very confusing. She gave us the wrong information about shipping our cars and even booked the wrong shipping date (2 weeks later than requested) so we didn't get our shipment until December 23 when we arrive in NZ on November 30. Luckily we are insured because 2 of the large boxes of our possessions didn't arrive and are missing but still, after alerting them to this in December 2013, have not received any compensation nor have they looked for the boxes. They couldn't have made the move harder if they tried.

Service cost: $10000

I was initially pleased with the service I received from SFW. They were easy to speak to and the quote I received was much cheaper than other large companies.

On the day of pickup I received a call from the office saying they had no proof of me having paid and the pickup would not occur until I had proved it. They guy I had been speaking to no longer worked at the company. Meanwhile, the truck arrives and they have no idea what I'm talking about so they start loading the truck. Eventually I find the bank transfer and then the office was happy. This wasn't great service.

My goods get delivered and as Im out of the country my Dad signed for them without checking them. There was severe damage to my bed frame and my coffee table and sadly there's no recourse for insurance as the goods had been signed for. The washing machine had been fitted with the transit bolts and upon arrival these were all completely out of the machine - not just loosened but completely out.

In the end I was not terribly impressed. I'd recommend paying a bit extra for a larger, more reputable company that take care of your possessions.

Move size: 2 Bedroom Home Service cost: $1600

I have been a client of SFW for over 20 years. Multiple moves to and from Australia and items in storage.
I've had a continuous storage account and have made payments every month over that time.

Recently, I went to the store (End March 2017) to retrieve all my items. Much consternation - as a significant proportion of the goods were missing. Power tools, large tables, art, antiques, carpets, clothing numerous personal items and so on. At least $75,000 in value - probably higher.

SFW had not kept adequate records - nor had revalidated the goods in storage over the years.
What I had been told was mislaid - never emerged in their searches. They had many weeks to track the items down. Sadly - the items did not evaporate - they were simply stolen while in their care. Plundered would be the more accurate description.

This is not a professional storage company in my estimation. They have weak records management and are unable to find items in their care. More importantly - as items have clearly been removed - your items are not safe. I strongly encourage you to look elsewhere for your storage.

I was chased over the 20 years to make a regular payment for the stored items. Had their security and records management been as efficient as their accounts receivables team - it would have nice. Stay away from these people.

Move size: 4 Bedroom Home Service cost: $90000

I contracted Wridgways to conduct my removal to Canada on the basis of their reputation as international movers. At the start, they were very professional, with good follow up, but then, as the removal date approached and we had paid our costs, the service deteriorated remarkably. Not enough cartons were delivered for us to pack and on the day of the removal, the special cartons for our artwork were not delivered, only arriving after three separate return trips to the depot. Then it got worse - they asked for more money, saying we had taken more space than quoted. In fact we had reduced our volume, but it was clear that the poor quote was more about obtaining the job than actually being accurate with the quote. After uplift, which was on July 16, 2014, our goods sat in Sydney until early September, when they were finally placed on a ship, arriving in Vancouver in mid-October. When we contacted the agent here in Canada, we were advised only one truck a month goes from Vancouver to Montreal and it would be another two months minimum, before we saw our goods. This means that after being advised three months door to door, we are now looking at a minimum of five months and possible even longer, based upon the weather. Wridgways have been sub-standard in the conduct of our removal and now, even though I have been in contact with them by email, they do not even respond. Anybody considering an overseas removal with this company should shop around. If necessary, pay a little more, but stay away from Wridgways who, once they have your money, pay little attention to your needs and their promises. .

Service cost: $10000