WridgWays

Dreadful service

International move from WA to New Zealand; told to expect 8 week turnaround however it was 8 months.

Furniture didn’t even leave Perth until close to 14 weeks after being collected; the containers then sat in Brisbane and arrived in Auckland in February. Further delays with

the agent in NZ who said Our containers weren’t being released due to unpaid port costs.

Furniture finally delivered in April; despite paying for door to door service the vehicles arrived a month later after much haggling with the NZ agent who wanted us to collect all 3 vehicles.

The damaged goods which we asked to address via insurance has gone nowhere; no contact from Wridgways since June.

I do not recommend this company.

3 months of hell

Gave Wridgways a chance to address some compensation for our 'experience' that has left us financially, physically and emotionally drained before posting any reviews.They have chosen to ignore my request for compensation. Promised seamless service from Darwin to NZ for household contents, car and dog. 4-6 weeks maximum for delivery of container lot. 12 weeks! Added expenses, terrible communication, incorrect information and so on. Won't even start on the damages we now have to try and claim on their silver insurance. It's been a nightmare. Reading other reviews we are clearly not alone. Sent my complaint to Chief Commercial Officer. Not sure he even read it properly as just got someone to send me insurance claim form.

Interstate move.- terrible.

We took out the highest level of insurance and they smashed our favourite piece of furniture, then forged the paperwork to say it was already broken. Now they accept they did it but still won't pay out insurance claim.

Poor Delivery

So, we have an email from Wridgways (we have his name) stating they would pick up our furniture from our home in Sydney on 3 May 2021 and have it delivered to our new home in Palm Cove, Queensland on 14 May 2021 (today!). Given that we did not hear from them, my husband rang them yesterday to find out time of delivery. He was told by their Queensland group that the delivery had not even left Sydney!!! My husband called them (we have her name but there was no title on her email) who said she would update us next Monday ( 17 May 2021)!! Ummmmm Really?? I am staying in an air bnb with our dog, and my husband is staying in a hotel in Palm Cove (where accomodation is tight at the moment as it is peak season. These costs are around $330 per day. We had NBN and Foxtel arranged for installation this afternoon, and I am to fly up (with my dog) next Friday 21 May - once all furniture is unpacked. How is this now possible? This poor poor service is wrong, disrespectful, inconsiderate, uncaring, rude and unsatisfactory on so many levels.

1: No one bothered to call and update us

2: The additional stress to us on an already extremely stressful situation

3: Where is my husband to stay after…

Appalling

Pick up 3/11/20 from Gold Coast.

Told furniture would arrive 10/11/20 to Adelaide.

Had to call them myself on 10/11/20 for a time.

Furniture didn't arrive until 18/11/20.

Stressful and no care or concern at all from staff.

After reading so many bad reviews, I'm very surprised you are still in business!!!

Never again!!

Biggest mistake.. DO NOT USE.

We used Wrdigways for our interstate move as they had promised an easy and stress-free move. What we got was the complete opposite. We had timed our move in accordance with their delivery date, only upon arrival in cairns after a 30-hour drive we were told all of our furniture would be a week late. We paid for a single container which was more expensive but was a speedier delivery. We eventually found out that our goods were in a shared container which took longer and saved costs for WridgWays.

Communication is non-existant, promised callbacks that never happened, and no replies to emails.

Our stuff arrived, a week later than expected and found quite a few items had been destroyed or damaged. After staying in an Air BnB with our 2 dogs, no clothes, and having to take leave from work, this was NOT the start of a new life in Cairns we had hoped for.

Again, promised a measly $500 to cover $2000 worth of damage and had to keep chasing this up for over a month when we eventually received the funds.

The moral of the story is, if you want your furniture destroyed arriving late, anxiety, stress, and no communication.. use Wridgways as that's the only thing they can guarantee.

Terrible product and terrible service.

After looking around at several removals companies for our Brisbane-Washington DC shift, I settled on Wridgeways because of cost and the time frame they had offered to ship our goods. We were promised 10-12 weeks maximum from uplift to arriving in the USA with room for movement depending on customs clearance. It has now been 6 months and our shipment has not even arrived in the USA let alone begun the customs process. It sat on the docks in Brisbane for 4 months until the container was full. If I had been told this was a possibility I would never have moved with them. The customer service after this delay has been truly appalling and the client manager has ignored my e-mails and phone calls and the last e-mail which she finally responded to was rude and uncompromising. She basically told me to suck it up and since we've already paid there's nothing we can do. She's right but I hope that my review will steer a few people away from Wridgeways and their appalling service. If I could give this company and it's staff 0 stars I would.

Completely disgusted.

I'm offended with this part of my good's delivery.

I had everything picked up in Cairns Qld last month and Santa Fe there were absolutely amazing.

On this end instead has been nothing but anger filled stress.

On Monday last week(the week everything was due) I had a message left asking me to contact them back to organise a delivery day.

I did so during my lunchtime where I was told that the person that could help me was out for lunch. I left my details for a callback and heard nothing from them.

I called again on Tuesday at lunchtime, where an email was apparently sent by the person that answered the phone to the person that was meant to help me so I could have a callback. Nothing again.

Tried again on Wednesday and with the same results. On Thursday we called the central number instead of the direct one for Dandenong where we finally spoke to someome that could help us. When asked when we wanted to have the delivery I literally got told "ha! Not possible" when I asked anytime that week.

This led to getting the earliest delivery possible being Tuesday where we had to have a friend attend for the delivery as we were no longer available but thought to just get through this in…

DO NOT USE Wridgways Australia.

Unfortunately I used this Company for an international move from Darwin N.T. Australia to Europe. From the start they were un-professional to say the least. They started by incorrectly quoting on a small amount of cubic meterage to be relocated, then incorrectly quoted for transit and storage insurance. When the furniture and belongings eventually arrived, there were many items missing and damaged. Then the claim for insurance from this horrible “criminal” company. When after engaging a law company to pursue them to pay what they owe- I am still awaiting the correct amount to be received in my Bank A/C.

Take my advice and DO NOT USE Wridgways Australia!!

Awful. Avoid them!

If I could have given WridgWays a rating of '0' I would have. This removalist company should be shut down immediately! We recently moved from NSW Australia to New Zealand and it was horrific. Customer service is abominable. We were put with a lady who we were told would "take the stress out of moving" and who was "very good" as we specifically asked for someone easy to deal with. She was the exact opposite. She failed to give us information on important subjects and made the whole thing very confusing. She gave us the wrong information about shipping our cars and even booked the wrong shipping date (2 weeks later than requested) so we didn't get our shipment until December 23 when we arrive in NZ on November 30. Luckily we are insured because 2 of the large boxes of our possessions didn't arrive and are missing but still, after alerting them to this in December 2013, have not received any compensation nor have they looked for the boxes. They couldn't have made the move harder if they tried.

Do Not Use Wridgways Santa fe Dandenong.

Do NOT use this company "Wridgways Santa Fe" moving from Melb to Cairns. Scammers intentionally over charging @ DANDENONG! BAD AREA. I usually go with Melbourne Depot but lately they're all acting the same way. Bad Service.

The quote is not the charge they charge you, as they keep increasing additional charges as well as stealing other people's goods. This is highly unacceptable behaviour. Absolutely abysmal service of sending you around in circles. ME? SINCE MARCH 2017.

I pay for this myself & there is most certainly something wrong with the mental health of the employees thinking I'm still in my twenties.

Watch out! They'll be stealing your things tomorrow & the day after!

I can't believe the change in behaviour patterns with this company as they've moved my items before, due to renting units the last 25yrs+ Now that I'm in a tiny place of my own, paying off a mortgage, they are as RUDE! GO FIGURE THAT ONE OUT!

Weird abusive behaviour which normally belongs to schizophrenic people! Experiencing this now for the last twelve months! This is nasty extreme financial abuse from a weird furniture transport company! They make "Anger Filled Stress" intentional with their…

Please, please don’t use Wridgways!!

Let me start out saying that we having moved house from Aus to US a total of 7 times in the last 12 years. Each time with have done a 40ft HC with full pack option. This time I got quotes from 3 different companies. Wridgway wasn’t the cheapest nor the dearest. I would say we are pretty experienced at this move. They estimated a 40ft container no problem.

In November 2018 we had the uplift from Green Point, NSW. Right throughout the days days I kept checking in if it was going to fit. I was assured no problem at all. Again, I know how this works. I was also instructed to ship our safe and daughters mini bike as well.

All seemed ok until we arrived in the USA and I received an email in December after the vessel had sailed telling me that they couldn’t fit it all on and had decided to leave a number of goods off. Items like lounges, safe, motorbike. The email said that if I wanted to have my goods I would need to pay an extra $4000!

I refused and suggested that they cannot hold my goods to ransom like this. They people I originally dealt with had left. I finally heard back in January that they would send on LCL separately and with no charge.

The main load arrived in January.…