White Glove Moving and Storage Inc

Before Moving:
+ Hassle free estimation/planning
Pick-Up:
+ On-time pickup
+ Very friendly staff
We had few things that we were unable to pack because of the fragile nature. The staff were really helpful and helped
+ Excellent/Pro guys in packing the items safely
+ Tracking the boxes/items is good
+ Completed the packing/Pick-Up on time
In Transit:
- No way to track
- You call them and always hear "Hey, our SLA is 14 business days. You must receive anywhere between now and before SLA"
Delivery:
+ Very friendly staff
+ Unpacked/Assembled the items in-tact

Overall these guys know what they're doing and no mess solution. It could be expensive, because I didn't explore the other cheaper options.

Service cost: $2543

We used White Glove for a complex three-day move with four locations. The foreman on the job, Lucas, was efficient, organized and spot-on. He did not leave one stone unturned. When we thought we were finished, he would give us multiple opportunities to walk through the home to be certain and to rethink things. Packing up 25 years of things and moving them to four locations was not an easy task. He kept his crew moving and careful with our belongings, and they were all exceedingly polite and hard-working. We were very satisfied with them in every way and would use them again. We whole-heartedly recommend Lucas and his crew.

Service cost: $8000

White Glove Moving is top notch. From the initial phone call, which was so professional and friendly, to the final invoicing process in my new home, I felt like a valued customer. Omar came out on a Saturday morning, with a bunch of free boxes, to check out our home and give us a quote. He was detailed, clear, and friendly. Because he impressed us so much, we immediately hired White Glove. On the day of the move, I could not have been happier. Alfredo, Henry, Willie, and Izit (sp?) were not only quick, efficient, and gentle with our belongings, but they were courteous and extremely professional. They drove the truck to our new home and asked for our direction in unpacking and placing the furniture/art. After they left we looked around and could not believe our entire home was moved across town in 4 hours. It was really quite impressive. I will always use White Glove to move (though, I hope that's not for a long while!) and I will always recommend them to anyone in need of a professional, efficient, and honest moving company.

Service cost: $2500

I had a few really tough moves & White Glove was there for all of them. I'm a bit of a neat freak & they were great. They covered all the floors and even covered the walls with cardboard going up and down the stairs so nothing scratched the walls. My new home was an old house and had very narrow doorways & staircases. Much of my furniture would not fit up or down the stairs but they tried & were able to get somethings up & down. I really appreciated that they tried and didn't just say no. They put everything back together before they left and made sure I was satisfied before they said they were done. I would definitely recommend this moving company to others.

Move size: 4+ Bedroom Home Service cost: $3000

For our move from GA to FL, our experience with White Glove was nothing like the positive reviews I read.  In summary, we went with White Glove because they were $400 cheaper than Arnoff Movers, who moved us twice over the past 2 years, and did a stellar job.  Next time we move we will go back to Arnoff, knowing that you get what you pay for, and the few hundred dollars we saved were NOT worth the stress that White Glove put us through. To share some highlights:
 
*We were told verbally that our delivery time in FL should be quick, since it was only a state away and they were trying hard to “get their trucks back to FL”.  Our requested delivery date was 8/14.   Every phone conversation we had prior to pick up, they verbally committed to 8/14 as a delivery date.  They even asked at one point if we could take delivery sooner!  This was another reason we booked White Glove.  However just be advised that no matter what they TELL you, they will always default back to the contract verbiage which says you will receive delivery “within 7 days of your FIRST requested date”.   Don’t believe what they tell you on the phone because the contract is what they go by.
 
*In regard to our pick up date (8/10) we were told we would receive a call before, and we never did.
 
*On our pick up day (8/10) we requested they show up first thing in the morning (which Arnoff always did, and most movers do).  We needed to do a walk through with our property owner by 5pm once our home was empty.  White Glove did not show up to begin our move until 12noon.
 
*Even better…they showed up with only 2 guys to move our 3-story townhouse.  Any reputable company would have hired more help, and if guys were a “no show”, find someone in the area to come help, even if it is contract labor.
 
*My husband and I ended up helping bring things down the stairs and helping with the move.
 
*Since it was only 2 guys (and they were not the fastest moving) we were 2 hours late doing our walk through with our property manager. Our furniture was on the sidewalk while they continued to load up the truck at 7pm at night.  Sound like a stressful move?  It gets better…
 
*At one point, the driver tried to tell us that the cost of our move would increase because we had more than they thought.  Once we questioned the driver and threatened to call the office, the driver quickly stated we would not need to worry about additional fees.  Seriously??
 
*In addition, we read through other reviews where customers complained that the driver/mover was not a White Glove employee, and we can say without uncertainty that this is the case. Our driver actually told us he was not a White Glove employee and worked with multiple companies.
 
*We were told we would receive periodic calls from dispatch to update us on when our delivery would come.  We never received any update calls.  When 8/14 came and went, and we had not heard anything, I called them.  I was than told that the truck would deliver our things on either the 19th or 20th latest.   We were very upset by this as it was implied upon booking that it would be a quick turnaround time just going from GA to FL.  I was assured they would do everything possible to deliver our things sooner, that the 19th or 20th was “AT THE LATEST”.
 
*When the 19th came, we were told that our delivery was again DELAYED, and we would now receive delivery on the 21st.   This was actually the 7th day of our “window”.   To anyone still reading this I will spare you the stress, inconvenience, and financial burden that this delay caused our family. 
 
*And last but not least, many of our belongings were damaged during the move.  During delivery the movers broke our desk…it was in pieces.   I basically was told that “anything wood was not covered” and I was basically stuck with a broken desk.  After the move, when we hooked up our big screen TV….it no longer worked.  All of our wardrobe boxes were collapsed from the way they were packed into the truck, so all of our neatly hung clothes in each box were just one big messy pile.  A wire shelve rack from our garage was also broken and a lot of our furniture has scratches on it.
 
I almost did not post this review as this moving experience took 10 years off my life and I didn’t want to even think about it again and have to write all of this down.  We just want to put this behind us and move on.   However, after much thought, I felt the need to post this review to share our story, and now I would just like to forget it and move on!
 
 
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Service cost: $2521

 Contacted White Glove Moving and Storage about moving our daughter from NC to NYC on Aug 1.I spoke with Casper Rose about White Gloves moving packages and found Mr. Rose very professional and straight forward in discussing the moving services offered for my deadline of Aug 31.Called back Aug 15 with inventory list ,got a binding estimate,booked move with a pickup date of Aug 23 delivery date of Aug 31.White Glove met both dates on time and in a very professional manner.Nothing lost or damaged.I will use them again without hesitation.

Service cost: $2486

From the first moment that I called White glove moving till the second they finished moving my furniture to nj, White glove treated me like a king.
I contacted them throug their website that offered me very attractive discounts, I pressed the call button and within seconds a sales man contacted me and offered me a very good price and after comparing with other companies I choose White glove.
When the big moving day came the professinal movers came in about an hour we were on the road to jersey.
After we arrivede the movers were very nice and took everything where I asked them to very quicly.

Great job White glove I am giving you 10/10

Everyone who consider moving should check put their site: www.whiteglovemoving.us

Noah L.

Service cost: $900

White Glove Moving did an amazing job with my move from Miami to Staten Island, so I felt like I should share my experience to help others in their search to find a good mover. There are so many companies out there that it’s hard to know who is telling you the truth about your quote and the service that you will receive, but my experience was that White Glove delivered on their promises and was up front and honest about all of the charges for the move.
 
From the start, I felt very at ease with the sales staff. Courtney, my representative, was very helpful and knowledgeable about the possible snags that could occur during the move. She helped me to build a very thorough inventory list for my move, which I learned is important for White Glove since their pricing is based on the list of items.  I was really impressed by this, since most other companies were giving their quotes based on the possible weight of my shipment, and then telling me that I would have to pay more if they were off on their calculations.
 
Once Courtney and I figured out the list of what furniture was going, she even helped me estimate the number of boxes, which was nice because I apparently was way off on my idea of how many boxes I would have – I guessed 20 and he suggested 50 based on the size of my home (2 bedroom apartment) and he was 100% right about that. When I finished packing, sure enough I had just under 50 boxes (49 to be exact).  She also offered suggestions on how to pack things and reminded me of things that movers cannot transport (gas tank for my grill, cleaning supplies and so on) so that I would be fully prepared for pickup.
 
The price that Courtney gave me included the physical aspect of the move (pickup, transportation and delivery, the basics) but also included the materials they needed for the minimal packing to be performed by White Glove. I needed them to pack just the beds and televisions, and also to reinforce some glass panes in the doors of my china cabinet. I never knew that most companies do not include the physical materials in their quotes so that they can give you a lower price to lure you in, then they make you pay for materials (on top of what you thought was your “final” price) on the pickup day.  White Glove clearly shows that they want to be up front with customers about what they will be paying for the move so that there are no unpleasant surprises.
 
With the price agreed upon and dates in place, I was nervous about when the other shoe would drop. But I never received any phone calls saying they needed to reschedule, or that they would be late, or that I needed to pay extra for something. My pickup window was just 2 days (not bad considering some other places wanted up to a 10 day window to pick up!) and I did get a call the day before the pickup so that I could make sure I was home and totally ready. The loading went very smoothly, the guys took care of my things and I was really pleased with how they packed the few items I had arranged for them to take care of. Especially the TV, which I would have had no idea how to pack on my own.
 
Once my things were out of the house, I again expected to get phone calls saying my shipment was delayed but it never happened. My delivery window was 7 business days and they arrived on the 5thbusiness day, which was great for me! I was ready to wait the full amount of time but I was pleasantly surprised. The unloading went just as smoothly as the loading, and the crew even offered to put together my bed frames after they finished distributing the furniture to the appropriate rooms. I did check all the furniture and nothing was damaged, nor were any of the boxes crushed or ripped. Everything was in the same condition it was in when it was put on the truck in Florida!
 
Overall I am very very pleased with the whole experience. I had enough stress getting everything else taken care of, so it was nice to have the physical part of my move done by consummate professionals. If you are moving long distance, give them a call, you won’t regret it.

Service cost: $2275

I have to start off by saying, White Glove did as good a job as any mover I have ever used.  I just  moved my apartment from Boca Raton, FL to West 81st Street in Manhattan.  Julian and his crew arrived at my home in Boca and began packing immediately.  They were friendly and courteous to my entire family.  It took them the entire day to finish packing my furniture and the truck, but they worked tirelessly until it was done.  5 days later, White Glove’s delivery crew arrived at my building in the city and were finished by early afternoon.  The movers did a great job all around.  I only had one piece of furniture (desk) that was nicked, nothing broken though.  I contacted their claims department and sent them an estimate to repair the desk, and I was immediately reimbursed for the $65 it cost to repair the desk.  I had purchased additional insurance on the move, but did not need it.  I’ve moved many times in the past, and this ranks up there as one of the easiest I have ever done. Highly recommend.

Service cost: $3489

MY LIFE IS BEING HELD HOSTAGE
White Glove picked up my belongings in NJ on Dec. 28 2013. It is now Jan. 10 and they will still not tell me when my stuff will be delivered to TX or when it will be leaving NJ.During my estimate Rick told me that the moves take 7 to 14 days. DAYS. Never mentioned business days and that even though they deliver and pick up on weekends they don't count them.
The day of the move I was asked when I would first be able to have the delivery. Since I myself had to drive to Texas I said Jan 2. Well White Glove pulled a hideous trick and started counting those 7 to 14 days from THAT date and not the date they picked up.Fast forward to today. I have been living in an empty apartment for 2 weeks.
Every time I call Arthur (the person I first spoke to) someone named George answers. I get transfered to multiple people until I get a man in the "long distance" department who is consistently rude. He tells me "I've already spoken to you. We will email when it leaves nj" and nothing more. One woman told me she'd work on getting a date and never called me back.
They are holding my things hostage. I have been forced to buy items I already own such as bowls and glasses cleaning and bath products as well as repeatedly wash the same clothes over and over because you cannot live for a month without these things. The company acts like I have no right to inquire about my things and have adopted a "it will get there when it gets there" attitude. 
NEVER USE THIS COMPANY. They have no respect for their customers! Worst experience of my life.

Service cost: $2945

Dear Gaby, I wanted to take a minute to write to you both to tell you what a fantastic job your company did for me in moving my home.  This was my fifth cross country move but my first with White Glove, and boy do I wish I had known about you sooner.  My entire experience dealing with your company was nothing but pleasant and I honestly felt like I was treated the right way from my initial phone call until the movers delivered in Hollywood, Florida.  I contacted White Glove in April of 2013 and spoke with Michael, the sales manager, about getting a quote.  We spoke for a good hour about White Glove and how the entire moving process works.  We didn’t go over anything about cost at that time, but I came away from that conversation knowing I would use you guys if the price was reasonable.  Michael informed me that I needed to begin making a list of the items I was moving to ensure an accurate flat rate.  I spent the next 2 months preparing a list of what was going and what was staying, and called him in June to go over it.  He was very helpful and thorough, and he walked me through your different packing options which I found very convenient.  We settled on a flat rate using your silver package and he assured me the movers would be there on the morning of July 18, 2013.  The movers arrived as promised and were extraordinary.  They spent 6 hours at my home wrapping all of my furniture and breakables and I can’t stress enough how impressed I was with the time and care they put in to making sure this was done right.  As I had discussed with Michael, we were still building our new home in Florida so I needed about a month and a half of storage.  He had informed me this was no problem and that they always provide up to a month of storage free of charge to their customers.  Once our new home was finished, I called Jennifer in operations to tell her we were ready and she informed me our stuff would be on the next truck down to Florida.  5 days later, the truck arrived and Julian and his helpers were also fantastic.  They took direction from my husband and I about what items went where, and left only when we were satisfied.  They removed all of the blankets and boxes as well which saved us a lot of time.  I also want to personally thank Julie – I had called a few days before our delivery to find out my storage balance for the extra 16 days, and she was kind enough to waive the storage fees for the extra days.  I couldn’t have asked for a better experience and I feel blessed to have found your company.  Regards, Denny S.

Service cost: $5500

I used White Glove in July of this year to move my parents from their home in Duluth GA to an over 65 community in Southampton NJ.  My mother had a hip replacement and my father is unable to care for her on his own now, so we moved them up closer to my family so we can be there for them.  It was a very stressful situation.  I was recommended to them by a friend who had used them and had a good experience.  I myself have moved before and used Mayflower, so initially was going to use them, but my parents were nervous about having a stranger into their home for the estimate.  I spoke first with Mike.  He was professional and knowledgeable, and informed me that he needed an inventory list so they could know what they were moving.  It took a few days for my parents to make a list but once I had the list the process of getting a quote was simple.  I was a little skeptical of their “guaranteed price” but I had heard good things so I decided to give them a shot.  They arrived on the day they promised, and the driver Julian and his helpers Ernesto and Robert were truly amazing.  They spent an entire day wrapping everything and putting it in the truck.  When my parents had made their list of items, they forgot 2 end tables from the living room and had a few extra boxes that we anticipated.  I spoke with Alex at their main office and I could tell he just wanted us to be happy.  They took the extra items and decided not to charge us for them, which was a relief.  Julian gave me his cell phone number and told me he should be in NJ within a few days but would keep in touch.  2 days later he arrived to my parent’s new home to begin moving them in.  I found what sets this company apart from some other reviews I have read is that they seem to honestly care that we were happy with the job they did.  They would not leave until Alex at the main office spoke with my parents and knew that everything was fine and they were happy.  Everything that I expected from this company was fulfilled and I would definitely feel comfortable recommending them to a friend or family member.  The only negative with my entire experience was that a crystal vase that my mother has owned for a long time broke.  At first we were just going to let it go as a casualty of the move, but Margaret from customer service followed up with my parents after the move and they mentioned it to her.  Much to their delight they received a $100 check in the mail to replace the vase.  They aren’t going to find a new one to replace it since it’s old, but the effort was appreciated.  Other than that, I have no complaints and had a very positive experience with White Glove.

Service cost: $3150

From contacting the company to the final delivery this was the BEST MOVING EXPERIENCE I HAVE EVER HAD! We moved many times - always with the usual "big boys." There was not a time when I was not completely satisfied.
So, this time I chose White Glove Moving Service. I could not have chosen better! The initial local crew was terrific! They packed my things and handled everything very professionally. They were efficient, courteous, pleasant, infomative, and very well organized. 
On the delivery end, the long distance team was equally terrific! The items that they needed to unpack they did so perfectly. When I thought that there might be a piece missing, they did their very best to trace that piece and they found it right in one of the boxes that they had delivered!
Not a piece was damaged. Not a piece was lost. 
I would highly recommend White Glove Moving Services to anyone without question.
Thank you White glove for a really superb job!
DorisAnn Markowitz.

Service cost: $1000

No way we can recommend them. Great sales and customer service until packing and loading, then no communicaiton or follow up. Rushed the packing job. Trailer was 14 days in transit without any notification according to the contract. They used day labors during unloading who stopped working after 2 hours. We had to help reload the truck. White Glove is not a good long distance moving company, they promised to send a full crew to destination, but only a driver and one helper. Do not use. Price included clock assembly but left without the clock put toghter.

Service cost: $14

I had a huge move from NJ to TN. White Glove was incredible every step of the way. Their quote was right on, no surprises. Their packers were very careful, and at the same time, very kind and listened to all of my needs. Their movers on the pick up and delivery( which were right on time) were hard working, careful, considerate. Their unpackers were perfect. Nothing broken. I very rarely leave reviews, but for White Glove, I had to. Also, everyone I spoke with at the main office, and the dispatchers, were nice, professional, and caring.
Moving can be so stressful, but White Glove helped make it a much more pleasurable experience. Thank you White Glove.

Service cost: $14000

We had a complicated move -- some furniture and boxes were moved locally in New Jersey, while others were moved long distance to our beach home in North Carolina. The movers were very careful to ensure that everything went to the right location. Both the local and long distance moving teams were very efficient, professional and willing to go the extra mile to ensure they provided excellent service. For example, I was very nervous when a very large, expensive breakfront was moved during the local move. Watching how experienced and careful they were, I realized I had no worries. They even screwed the top of the breakfront into the bottom to ensure it was secure. (The furniture company who had delivered it had not done so.) The long distance movers did the same with a large secretary desk.
We could not have had a better experience with both the local and long distance moves. I selected White Glove after reading horror stories online about other companies not showing up, charging double what the move was estimated to cost and holding furniture hostage until they were paid the higher amount. While White Glove may cost a bit more than other movers we got quotes from, they were clearly worth every penny of it. They are far more professional and charged what they quoted. I highly recommend White Glove Moving and Storage.

Service cost: $2200

I highly recommend this moving company for several reasons. I had them pack my stuff which they did with sheer excellence. If anything, they kinda over-protected my stuff with tons of paper and padding. They were in and out unbelievably fast. The stuff arrived on time in Florida and delivered expertly as well. Nothing was damaged at al!!They even unpacked my 4 clothes boxes and hung the stuff in the closet for me. This was not really part of the deal. Their price was unbelievably lower than the 5 other movers I had gotten quotes from. Their men were polite and professional. Honestly, if you are moving, this is definitely a company you should check out. I would refer them to anyone!!..sincerely..Jimi Man.

Service cost: $1800