Weststar Relocation

I am writing this to strongly discourage you to use WestStar Relocation for your move. They might have Navistar as name as well(in was on our bill). We moved in June 2010 from Oregon to SC. The service was so BAD, that I decided to wait a while before writing a review because I was so angry at the time. I know that moving companies have good and bad reviews in general and it is hard to choose.
We had use Mayflower before and we were disappointed in their service, so we decided to go with a smaller company. BIG mistake. WestStar Relocation showed up to take our staff 1 week later than they said- meanwhile we were waiting in the house with everything packed up. So, no surprise, they didn't come to destination on time either. However, we did not expected them to be late by 3 WEEKS !! The worst was the customer service. Every time we called they were acting as they don't know what the problem is. They could not tell us where the driver was even though they reassured us in the beginning that we will have the driver number and will know where he is at all time. It took us a lot of phone calls and a lot of stress before we got our stuff. I will never use their services in the future and I want to help you avoid making this mistake.

Service cost: $2700

I had a really good experience with WestStar as the broker. I am not entirely sure how the process works, but we contacted them - they gave us an accurate quote and all the information necessary to make our decision to move forward. We had a crazy tight timeline and somehow they managed to make it work even though it was the busy time of year (May).

We moved from Seattle to San Fran (shorter move) and had our stuff in about 3 days! We paid for packing and unpacking service. That part of the service was "okay". They didn't have the best skills at organization, but our stuff was not prepped at all! We decided to move and had the movers there in 1 week, so we didn't get to do much preparation ourselves.

On the back side, there was one particular Russian mover that was AAAA MAZING! He had clearly been doing it for years and was strong and efficient. I wish I could remember his name, but it's been several weeks now. Basically, he knew when to ask for guidance (e.g. what goes where) and when to just get out of his way!

I think the difference maker is always the actual crew that you get. Mine was top notch - LA based. I can't speak for the others, but I had a good experience with them.

Move size: 2 Bedroom Home Service cost: $9000