Average service price

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$ 2095
Interstate move average
58% less than market avg.
$ 929
Local move average
59% less than market avg.
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Review summary

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139 reviews

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Shannon Wolff
Jul 25, 2018
Local move within Massachusetts

Move from Boston to San Antonio.

DO NOT USE!! I rarely write reviews, and I can't take back the poor decision I made by choosing this company, but if this helps someone in the future, then it's worth it.

This was a NIGHTMARE experience that started off as poor customer service and worsened to many missing items and ZERO response.

The sales guys (Johnny J.) are great at getting you in, easy to start with, etc. But then when it comes to fixing problems or providing the expected customer service, they are useless and full of BS excuses.

The organization and communication with this "company" is horrendous. They don't respond to emails, they schedule times and dates and then cancel them. I received notices of pickup and delivery at the last minute with no prior communication. There seems to be only one person (Daisy) handling dispatch or questions, who is either overloaded with work or just incompetent. Either way, don't expect what normally passes as customer service or responsiveness or basic courtesy.

Prior to delivery, I sent a list of complaints and received no response. After a HORRIBLE experience with delivery, and realizing that many of my things were completely missing or damaged, I again reached out several times by phone and email, and no one responded or answered, or called back after messages. The guy who unloaded my truck basically forced me to sign papers before unloading, and then completely ignored me when I asked about items that were missing. I know I was not smart by signing first, but I was scared I'd never see my things, and I was most definitely taken advantage of.

I wont even get into damages on my things, or the state of the items crammed and stacked into the huge truck. People's lives and trust are in there, and there is absolutely no regard for that.

What's most appalling is that someone should at least answer my enquiries or TRY to figure out what happened to my sentimental and valuable things. That doesn't exist, and they cannot call themselves a legitimate business.

In short DO NOT USE this company, and be very smart and meticulous about anyone you choose.

Move size: 1 Bedroom Home Service cost: $1100

Hannah
Jan 27, 2015
Long-distance move from New York to North Carolina

Worst experience of my life.

To say I am upset about this move is an understatement.    1. We used because you were "family owned" and it was supposed to be a "personal" experience - Michele over committed and over sold. 2. You were the most expensive quote we got but we liked you a a felt we could trust this company.. and they would pack my kitchen - BUT they did not wrap a single item and over a dozen things showed up broken.  3. The movers were two hours late and I had to call you to see where they were. 4. I am paying an additional $500 because the furniture  went over some line in the truck.  5. I land in Charlotte and call "customer service" and spoke to Whitney. She was short with me and said she could send an email to the driver and that it could take up to 21 days. You told us 2-7 business days- this is absurd. Whitney said she was the manager and I could file a complaint- which I am prepared to do..   I am not sure how in 2015 you aren't using gps on your trucks. My whole life is on a truck and NO ONE can tell me where it is or when I will get it.    The movers show up in NC and demand more money because of stairs when Michele said IN WRITING via an e-mail she would waive that fee but never put it in the contract.    I am unpacking and most furniture is damaged and over 12 things are broken.    I call and no one is helpful. I cannot get a manager on the phone and this company does not care because they have their money.. I am left with family heirloms shattered and my furnirture beat up. .

Service cost: $3000

Thumbnail photo by Hannah of We Move U Second thumbnail photo by Hannah of We Move U
Official company response

Dear Ms. Hannah,

We apologize for your feeling that your move was the "worst experience ever". As a family owned company we strive very hard to make moves personal and as stress free as possible. Having looked into your complaint a few things we would like to address.

1. We have reviewed the phone calls and emails that took place and other than the initial contact with Michele it appears that all phone conversations and emails took place with your mother as the person that handled your move. As a young professional we understand that it is hard to take the time to personally talk with the mover. However the individual that is moving should always be a key person to finalize an agreement with.

2. You contacted Michele on the day of the move saying that the movers were 20 minutes late. She told she would check with dispatch to see what the delay was and returned your call. When she did call you back shortly you informed her that the movers had called her to say they were stuck in a traffic jam and were running late and would be there as quickly as possible..

3. You did not call her during the move that your move was larger and with full packing service (you did not pack any of your belongings) the move was larger than expected. This was explained to you before loading and then shown by the amount of space but mostly the expense was from additional packing. You never reached out to say you were upset about this..

4. There had at no time any mention of valuable, irreplaceable heirlooms that might need extra TLC or additional insurance..

5. Our trucks are all equipped with GPS but due to insurance requirements and the protection of other clients belongings on the trucks obviously this not something we can just share. However you were updated 48 hours before the approximate date of your delivery and then given a time frame. Your delivery was within 4 days well withing the 2 to 7 day delivery date.

As our top sales representative who always strives to make a stressful situation as pleasant as possible we have had many complimentary letters on her behalf.

Amy Andonian
Oct 17, 2017
Long-distance move from Jericho, NY to Stoneham, MA

Top-notch service @ great price!

A coworker recommended this company and I am so glad I selected them as our movers! My husband got a job transfer and this was a huge move for our family. It is amazing how much STUFF you accumulate over the years, and how attached you get to that stuff! I was a little hesitant about trusting this company to safely transport all of this stuff across state lines, but they far surpassed my expectations. They showed up on time, were super polite and efficient, safely transported everything without damaging a single item, and even came back the next day after the move to help us rearrange some heavy furniture (at no extra charge). I was so impressed. I offer my highest recommendation for this company! Use them - you won’t go wrong.

Move size: 3 Bedroom Home Service cost: $1300

Thumbnail photo by Amy Andonian of We Move U Second thumbnail photo by Amy Andonian of We Move U
Jennifer Oneil Burdick
Dec 28, 2017
Long-distance move from Fulton, NY to Summerville, SC

Terrible Experience.

We moved from NY to SC and shopped around and read reviews etc. We were very excited to find this company because of so many great reviews and the great price. Johnny, one of the salesman, and my fiancé got along wonderfully on the phone to the point they had conversations about hunting,
What it was like where we were moving and such. We were told by Daisy that we would get a call on Monday to confirm our Tuesday pickup time. Well Daisy called on Thursday or Friday to try to move up our move date by 3 days which we just couldn’t do. Late Monday we were told they would be there first thing WEDNESDAY AM(knowing we had to be in SC to pick up keys at 9am Friday). So after having to stay in a hotel because all our belongings were packed and we had gotten rid of our beds, we show back up to our house bright and early. We then received a call stating that they’d be a little late which we completely understood because it was snowing quite a bit. A little later meant 2:30pm apparently. When they FINALLY arrived, the movers themselves were very friendly, fast and courteous. Johnny told us our belongings would be delivered ASAP(this is also what is written on our contract unfortunately )because Christmas was about a week and a half away and the movers wanted to be home in time for the holiday. GREAT!!
We called mid week to find out when we could expect them and were told that Daisy would call us back. That didn’t happen. So we waited a day or two and called Johnny. He said that Daisy just left the office for the day and she’d call us back. Nothing. So we called the day after only for another young lady to tell us Daisy hadn’t been in the office at all. But she let us know our belongings were being loaded onto the truck as we spoke! YAY I CAN COOK OR PUT MY HOUSE TOGETHER OR CLIP MY NAILS WITH MY CLIPPERS PACKED IN WITH MY BELONGINGS!! The next day we waited for our call about the delivery time, BUT OBVIOUSLY NO ONE WANTED TO TALK TO US!! When we finally get a hold of someone, we’retold that the “jets” went on their truck(my fiancé is a mechanic, good try) and they had to get it fixed. The next phone call was about the weather. I double checked, NJ(the movers are based there) and NYC(company is based there) both looked clear according the National Weather reports and here in SC it was sunny, bright and in the 70’s. So again, a call to Daisy with no luck. Johnny swears he’s going to call us back, that he will “personally handle our call back”. Nothing. So we call him and find out he wasn’t even in the office yesterday. BUT BUT after picking up our belongings on December 13th and today being December 28th, the driver, Juan called to say he’d be here at 5pm. Then another call to say he’d be here at 8:30pm. It’s now 9:03pm and no sign of Juan or my belongings. At this point I’m just praying they are all in one piece and working. My belongings, that is.
As of 10:28pm my belongings are all finally here, delivered by ONE MAN, Juan, who was wonderful and friendly. He seemed slightly embarrassed however to be delivering 8 of 68 damaged boxes, 2 of which were severely damaged. We have taken photos of all the boxes(all uhaul boxes that we move u recommend we use) and taking inventory then will see if anything in the boxes is damaged.

DO NOT USE THIS COMPANY UNLESS YOU ARE SERIOUSLY DESPERATE!! Obviously many people have had good experiences with them and that’s wonderful but between my experience and the other poor ratings, it seems to be becoming a trend. Pay the extra money for a bigger company, if you do use this company, make sure they give you an EXACT date for your delivery, NOT ASAP or depend on their “word”, it’s obvious that their word means nothing. And while Johnny is super nice he obviously has ZERO control over what’s actually going on.
This is why people go with “big box” stores and companies. These smaller family owned ones start to branch out and people stop caring.

Move size: 3 Bedroom Home Service cost: $1600

Thumbnail photo by Jennifer Oneil Burdick of We Move U Second thumbnail photo by Jennifer Oneil Burdick of We Move U
Saebra
Jan 19, 2018
Long-distance move from Brooklyn, NY to San Francisco, CA

Boxes untaped and cut open, damaged, table broken and scratched.

Look at the pictures. Filed a claim with BBB and speaking with a lawyer.
Three legs broken off the coffee table, boxes were untaped and opened, suitcases ripped, hole punched in the back of the bookshelf, items (books and clothes) damp, furniture padding torn so everything was scratched, one of my boxes had been opened, everything removed, and then dumped into a different box that they company owned. Customer service told me that was unacceptable and against protocol and then did nothing.

Almost all of my boxes had been untaped and/or opened.

I had to call them repeatedly, daily, for nearly a month just to get the claims form and have been told for almost two weeks they were emailing me a refund for an additional charge "soon" "this week" "today" and I still have not received it. They do not respond or follow up once you sign a contract. It was difficult to contact the driver despite being guaranteed a 72 and 24 hour notice before he arrived. He kept telling me he wasn't sure when he'd come until the third day of texting when he said he'd be at the house in a few hours with no prior warning.

Pick up team was great. Nobody else was. The company told me they'd be in contact when my items shipped from the depot. I got a call two days later with a "maybe" they were leaving today and I'd hear back by the end of the day. I didn't so then I called everyday until I got ahold of someone who told me they still hadn't shipped which was over a week from when they were picked up.

The sales woman told me repeatedly it would arrive in 10-14 days. We spoke 3+ times about the delivery date and even pushed back the pick-up date she was so confident in this estimate. Took 20 days, 1 day less than the legally required time they needed to arrive.

Sales woman also told me that the street I lived on was fine and wouldn't need a shuttle service. We discussed it several times and she confirmed twice that the street would accept the truck. Customer service told me a week later (once I'd signed and things were picked up) that there was "always" going to be a shuttle fee so they were sorry for the "confusion." They obviously had the delivery address the entire time but didn't communicate there would be a charge until the items had shipped, I had signed a contract and paid. The truck came and then they charged me an additional $350. I was only told of this fee a couple of days in advance of delivery, meaning over two weeks after my stuff had been picked up.

I called the saleswoman and she told me to "be sweet" to the driver to see if he would remove the charge. That's the only help I got was to be "really nice and ask" him to not charge me for a service that I was told I wouldn't need. I wouldn't have chosen the company had I known it would be $350 more than the estimate especially because apparently they knew the whole time. I paid under protest and am in a BBB investigation and waiting to see if they follow through on anything to have to take it further.

When I complained that my boxes had been opened (taped removed entirely or sliced open) they originally were very upset and said it was unacceptable. After two weeks of calling and not being responded to I got a very brief email that the driver said the boxes ripped because they were too heavy and did not address that they had been illegally opened and items removed. Frustrating since everybody assured me that this was unacceptable and continually brought up financial compensation and then stopped answering me suddenly.

Move size: Studio Service cost: $1735

Thumbnail photo by Saebra of We Move U Second thumbnail photo by Saebra of We Move U
Lesli
Dec 30, 2014
Long-distance move from New York to Georgia

A horrible experience.

Through the quote process I was happy with We move u - the customer service was great. However that all changed once they picked up our stuff. I called several times prior to adjust the amount of stuff we had. I had every box counted and measured. As far as furniture, they reassured me over and over that they didn't need exact measurements. Once the truck was packed, I was informed that exact measurements did matter and I was way over and going to be charged that overage at a ridiculously high rate. The guy in charge (Anthony) was extremely aggressive and hostile when I questioned the overage. He was also livid that I wanted to pay the half up front with a credit card, which we move u had said was totally fine.
I was called 5 days after pick up (Wednesday) and told that they would be delivering our stuff the following day. The day of expected delivery we never heard from anyone. After calling the driver several times, he finally called me back Friday and explained that his truck had caught on fire and there would be a delay. He needed to take his truck to a garage to be fixed, was renting a box truck and hoped to deliver to us Saturday. All day Saturday passed with no word and finally at 9pm the driver called to ask if we would accept delivery at 1am on Sunday. I explained that this was not ideal but if necessary we would take the delivery. He then said he would deliver by noon Sunday. Sunday at around 2pm a crew of two in a box truck arrived with our belongings.
They struggled to carry our stuff, constantly needing to sit down. We were worried that one would have a heart attack so we offered to help. As they brought our stuff in, we started opening boxes and found that a lot of it was broken. All of our vintage china was smashed - as if someone had driven over it. It seemed every box we opened was in the same shape. They had also broken the legs off our hutch and the legs they removed from our bookcase to keep from breaking, never arrived. The table top glass that was packed by itself to avoid breakage never showed up either. Our bike that we paid extra to move, never arrived. Boxes and boxes of CDs never arrived - NOT ONE! The xbox never arrived either. They lost pieces of our bed frame and our new mattress which had been bagged for protection looked like it had been driven over as well. When I asked the driver about all of this he simply said that he had never seen a bike and for me to call we move u. He also informed me that he did not work for we move u and was simply contracted to deliver our belongings which was contradictory to what we move u told me. we move u told me in the beginning that they do not contract jobs and do their own deliveries.
When I called we move u, they (Mare) told me to file a claim. So much of our stuff was missing or stolen and she said just file a claim. She told me that if our belongings were in the warehouse that they would find them and deliver them. It has been 4 months today and I have heard nothing. How do you misplace a bike?
We believe that our stuff was stolen.
And the customer service we received upon hiring them is now non-existent.

Service cost: $3000

Official company response

We apologize for any inconvenience that the customer feels we have done. All claims and customer service complaints can be addressed with our professional team. It is important for us to make address each complaint individually and assure that there will be at the end customer satisfaction. If you need to process a claim for damages or customer care please contact care@movingclaims.net or call 1800- 675-5065 Again we apologize and hope that we can make things right based on company policies.


Management.

John
Aug 01, 2017
Long-distance move from New Jersey to California

Not a great start.

Pick-up occurred the day after the actual pick-up day. Not even a phone call to say they were not going to show up. Waited 4+ hours. On day of pick-up, found that the estimate was under valued so ended up paying 1k more. Didn't know adding kids bicycles and a night stand + smaller boxes would amount to that much more cubic footage. Seemed like a sales tactic to give customers a lower price so they would sign up. Shippers beware.

Move size: 2 Bedroom Home Service cost: $33000

Thumbnail photo by John of We Move U
Scott Brown
Jun 27, 2017
Long-distance move from New York to Ohio

Appreciate all the help..

We Move U definitely helped with my move. It was tough for me and my family to get all our stuff with 2 dogs, so we trusted We Move U to get all our antiques and furniture. Needless to say it came back in one piece. They were understanding in knowing that these items were really important and made sure they handled them with care.

I thank you for all your help!

Move size: 3 Bedroom Home Service cost: $2800

Chris Garcia
Jun 27, 2017
Long-distance move from New York, NY to Boston, MA

Outstanding service!

I have been meaning to post this review since we used We Move U some time ago. Have to give these guys props. They took care of my every need. The movers were very attentive with the many directions that I gave them and I really appreciate their patience with us during the move. The best part of it all was how affordable they were. If you are looking for excellent service at a good price go with these guys! Thanks again!

Move size: 2 Bedroom Home Service cost: $2500

Jeff Greene
Jul 01, 2017
Long-distance move from New York to West Virginia

Changing Location.

Moving out of state is already stressful enough so it's nice not to have any problems with your moving company. The guys who came out to help were very helpful and great people, never felt nervous having them take care of my stuff. The times I called were also very effortless, got my questions answered right away and hashed out the details of the move. I hope I'll be staying where I am for a while but if I ever need to move again this will be the place I call first. Overall I would definitely recommend.

Move size: Office Move Service cost: $2100

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Company Info

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Their address is 245 Saw Mill River Road Suite #106, Hawthorne, NY, 10532, but movers usually cover a much larger area.

Company Notes

There are a lot of moving companies out there, each offering seemingly similar services. Yet, there is one company that stands out from the pack, and that company is We Move U.

With our unrivaled customer service and attention to detail, choose We Move U for your move to ensure that it goes smoothly and as stress-free as possible.

We Move U was founded with the goal of giving people the best move possible. After 25 years of combined local and long distance moving experience and moving thousand

Licenses & Certificates for We Move U

To legitimately operate within the State of New York, We Move U is required to have a valid New York State Department of Transportation license (NYDOT). If they perform interstate moves, they are also required to be registered with the FMCSA.

To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the We Move U license numbers for the government record information:

ICC MC number: 784945
(Interstate Commerce Commission Motor Carrier number)

US D.O.T.: 2298837
(US Department of Transportation number)

Local State License: not provided

Want more detailed information on licenses? See our detailed guide on moving company regulations here.

What is We Move U cost for local moves?

We have calculated an approximate local moving market average price from 352 reviews of people moving within New York to be $2261.

From 7 local reviews for We Move U, we have calculated an average moving cost of $929 for local moves.

This could mean that We Move U is cheaper with about 59% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

What is We Move U cost for interstate moves?

From 13304 reviews of people moving long ditance, we concluded that the market average costs are around $4996 when moving long-distance.

For We Move U, we estimate that their average long-distance moving costs will be around $2095, based on 106 long distance moving reviews.

This could mean that long-distance moving services costs of We Move U for moving between states is cheaper with about 58% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed We Move U. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on We Move U - a professional company located in 245 Saw Mill River Road Suite #106, Hawthorne, NY, 10532. Discover Hawthorne, New York moving companies.

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