Valet Movers

Frankly I am shocked to see these bad reviews. I had a very good experiance with Valet Movers. The phone was always answered when I called, a nice young man named Spencer came out to do a visual estimate and the move was in fact the cost I was quoted. Each of my furniture items were wrapped and prepped correctly and the move was done quickly, efficantly, and everyone was courtous. I don't know about these other reivews, but I will say that Valet Movers did a great job for me!
Sally S.

Move size: 4 Bedroom Home Service cost: $5635

I was originally booked with another company but after reading their reviews decided to go with Valet Movers. I was nervous about the initial reviews I saw about these guys as well, until an agent told me to scroll down and click on the filtered reviews ( I guess yelp thinks their reviews are fake). I booked with Valet Movers two days before my move. I was stressed out of my mind because of the move being so last minute. I did not take advantage of the onsite, however they did estimate my cubic feet almost on the dot. They showed up on a Saturday (thank god they work weekends), with three guys, and really WORKED! In three hours they had my three bedroom house packed and in the truck. My things arrived eleven days after they picked it up. It hard hard to be in Oregon without my things for so long, but honestly so worth the wait. Don't move yourself, hire these guys. They're super friendly, cheap, and hard workers! THANKS VALET MOVERS!

Service cost: $1225

I write this review after having a nearly flawless move with Valet Movers. I moved in July, 2013 from La Jolla, CA to Hollywood, FL.  This was my first experience with professional movers and I was extremely scared to say the least. After hearing so many horror stories I decided to have a few different companies come out and give me an in-home estimate.
Valet Movers was more than willing to come out and provide me with the estimate.  Rachel came to my apartment to provide me with the moving quote.  She was very honest. I had three other companies come out and I have to say Rachel by far was the most thorough. She advised me of every charge I could possibly be faced with and also gave me a list of items that could incur extra charges. 
Happy to report there were no extra fees added to my estimate and she even waived 2 flights of stairs at my pick-up address! I did have them pack my Flat-screen TV and a few glass pieces which she also gave me a reasonable price. 
Ultimately I chose Valet Movers simply because of the customer service (their A rating with the BBB didn't hurt either) and how honest I felt the sales staff was.  My items arrived to my new home in FL 8 days after pick-up and much to my relief all of my items were intact and unscathed.
My best moving advice is to ask lots of questions, receive an in-home estimate and follow the moving companies advice. I did these things and it worked for me! Good Luck!

Service cost: $3965

Used them for a move a few months ago. Waited to post reviews because we were waiting to see what they would do to remedy our complaints.
The bad
1. Stolen items - playstation 3
2. Damaged furniture - both bedroom sets with cracks. Holes on the drawers. Paneling torn/ripped
3. Boxes - wet, damaged, broken lids, looks like the items were thrown around
4. Broken, actually crushed items - glasses, vases
5. Missing furniture - console table
6. RUDE contractors, didn't care about
7. Lots of hidden charges
8. Poor customer service - does not call back, does not answer emails.
The good - NONE. DONT USE THEM.
Compliant filed with the BBB.
Read the bad reviews on yelp (the hidden ones) that will give you a good idea of how bad this company really is.
The good reviews on this site and yelp are probably from their employees or friends.
Truth is, this company is horrible. If you are looking for PROFESSIONAL MOVERS, this is definitely NOT the company to use.

Service cost: $5000

I never leave reviews but after our experience with Valet Movers I felt I needed to share our story so others don't make the same enormous mistake of using this moving company. My husband, 1 year old and I moved from Orange County to Washington in September and used Valet movers as our moving company. 

At first I was confident in their services as Spencer was polite and prompt to return all phone calls. The quote was much less than other companies in the area and this should have been our first red flag. 

When they arrived on moving day it took over 6 hours to pack everything but they did a great job according to my husband who is an engineer and a bit of a perfectionist when it comes to this kind of stuff. 

The main reason we chose Valet movers was the promise that they could deliver our things within 10 days no problem- it is hard going without stuff with a 12 month old!! Our things didn't arrive until 3 weeks after our move in date- there is fine print in the contract saying they have 3 weeks to get it to us. During this time I tried calling Valet Movers, asked to talk to a supervisor about this and never received a call back to my many calls. We were honestly worried about even getting our things, 

THE WORST PART was the condition our stuff arrived in. A pottery barn hutch that was a wedding gift was broken and scratched, a cedar chest was split in half and legs were broken off, dishes were broken, pantry items smashed. We are still missing my husbands very expensive tool chest and a couple boxes- including a box with our Christmas china and decorations. We had our boxes professionally packed to ensure this wouldn't happen. But the worst part of all was that we were told they would take care of things like this but they don't- they refer you to a third party complaint remediation company that requires a ton of documentation and still only gives you $0.60 per pound of the damaged item!! So for our damaged hutch we would get less than $25- not worth the headache. 

I should also mention that all of our things came coated in layers of dust that permeated all boxes and wood dressers. This caused our entire family to have terrible allergy for weeks and every item of clothing had to be washed and all the upholstery cleaned. This made our new house very dirty and was a huge pain- as if moving isn't hard enough!

I hope someone will benefit from my review and avoid this company and their lip service at all costs!

Service cost: $3000

Hiring Valet Movers was probably the worse decision made. The idea that it is a local company that cares is truly just false. They not only destroyed most of what was delivered in the move but also lost and delivered other people's items to our house instead. It has been 6 months since the move and still no insurance coverage for the lost and damaged items. Caring is not something they represent at all and even following through with what they were contractually hired to do.

Service cost: $10000