US Movers Inc

Lost chair and small table, lost shoe bag with 10 pair of wonderful shoes, and missing miscellaneous items. Many,many broken and damaged treasures. Danny was sales contact: he assured me over and over again from first contact in December 2017 to packing day in March 2018 to "don't worry, Mrs.Nuchia, we'll take care of everything!" I was STUPID, should have insisted on a representative coming to the house to give the "binding" contract. Instead, the smooth salesman sold me a "whole 26' truck", promising it would hold all. But when about half was packed and loaded, with only three days before closing the house sale, the lead packer informed us the cost would be another $2000, because there was more than would fit in the 26' truck. We had no choice but to pay, no time to get another mover. But that was only the beginning of Grief City! Weeks after our chosen delivery date, late in an almost-dark evening, a truck arrived at the new house. When they finished unloading, we saw and noted that 2 numbers were missing. Inside the truck was someone else's stuff loose and thrown randomly. My husband did see our king headboard, which we claimed. But one of the high-end swivel chairs to the patio table is gone, we now have a table with 3 chairs. A beautiful butlers cart (which my husband's artist cousin had just refinished, we had literally never used it since she did it??) is missing. My shoes! I'm heartbroken. I've never in 74 years of life experienced such a fraudulent company. They had a responsibly to safeguard our things and they DID NOT. Use this company at your peril.

Move size: 3 Bedroom Home Service cost: $12804

Do not consider them as your LAST OPTION too!! Its a company run by cheaters and liars of the highest order. They lost our costliest box containing XBOX and other gadgets and the collection of our favorite books. We were worried about the movement of these items and the helper guys kept reassuring us that it will be fine but eventually they lost just this box and all other less important stuff came through. The moving process was a pain as we had to call the customer care repeatedly for our issues. The Scheduled dates of pickup were changed 4 times according to their convenience when we had actually planned to move the stuff well ahead of our departure. Our Coffee table came all broken with detached racks and screws (lost) , the mattress is stained to an unclean-able amount and the couch has scratches here and there.

As if this wasn't enough the guy who came to drop off the items was rude and very unprofessional .We told him about the missing box and he wasn't ready to acknowledge it and kept telling that we are lying about the missing items. The moving company and sub contractor kept playing the blame game and now they wont even reimburse us a decent amount for the stuff worth 700+ . The insurance clauses explained to us were completely different than the ones they are ready to accept. We were told that anything packed by the movers would be reimbursed at its original price but now they are disagreeing to that very statement and are not ready to entertain the claims.

Move size: 1 Bedroom Home Service cost: $3300

This was a major mistake on my part..This company does quotes very low bids for the job and then adds on at their will. I moved from Texas to FL. and the packing was supposed to be done one day and the loading of the truck the next day. Change in their plans and all was done in one day..The last 2 hours was hurried in the packing so they forgot to open a few drawers and left a new vaccuum in the storage locker. I ordered 8 wardrobe boxes but clothes were not hung, they threw all my clothes in the bottom of the boxes and then piled heavy items on top. Two lamp shades were thrown in the pile and a 4 leg vanity seat was thrown on top. The legs went through one shade and dented the other one. I had several items broken, a porcelein Lladro statue of a tennis player and hand painted wine glass, a barrel chair was broken and several dishes..I have 2 lamps missing, and everyday I discover another item missing.
I received a call from a adjuster for the company telling me she sent an email for me to list all items broken and missing. When I opened the email there were signs flashing warning not to open..
encrypted and a virus, so I deleted it and after reading what other people wrote about the ordeal of claiming things sounded like a nightmare. I have decided this is a very dishonest company and guess I'll just chalk it up to a bad choice of movers. Be aware of this companies bad practices and think long and hard when making a choice. The lowers quotes sound very attractive but believe me it won't be that price when all is said and done.
J. Weinberger in Naples.

Move size: 2 Bedroom Home Service cost: $7800

Anybody giving these guys good reviews must be a bot paid to do so.
Moved from Tulsa OK to Houston Tx. Cost was not an issue but seems to be a common thing to be missing things, normally high end. Missing tools, TV, temperpedic matress, kids bike, new car seat. Etc etc.
I will give credit, the owner or manager said the storage unit my items were stored got broke into and would give me the insurance money. Was paid.
But 2k of between 5-8k of items missing and broken.
Do not use unless you are fully insured, don't care about family items or are moving nothing of importance.
You get what you pay for and less. Good luck.

Move size: 4 Bedroom Home Service cost: $9000

This company, through its salesperson MIKE CARLSEN quoted $4,900.00 to move us from Dallas to Alabama. Five other local movers quoted between $6,000-$7,100. On moving day, they told me that they had underestimated our "linear footage" and our cost would have to be recalculated. By the time they got finished, our move was now over $8,200.00. Also, we had to pay $241 of credit card service charge fees to use our card for payment, when this company had told us that credit card payments were the only acceptable form of payment.

Our personal property arrived in two separate shipments, the second of which arrived NINE (9) days after pick up. Several miscellaneous pieces of dissembled furniture were missing, along with the hardware to re-assemble. Despite being told that our furniture would be re-assembled upon delivery, neither of the crews that delivered our personal property assembled any of our furniture. It's been nearly two weeks since our move, and we are still going back and forth to Lowe's trying to find hardware that will enable us to re-assemble our furniture, much of which is antique and difficult to re-assemble without the original hardware.

This company intentionally quotes jobs lower than their competition, knowing that they have you over a barrel on moving day. My salesperson MIKE CARLSEN was available for calls and emails every day prior to pick up, but for some reason was not available, nor would he return any call or email requesting a callback, after the pick up date.

This company needs to be put out of business and reported to the U.S. Attorney's Office in Dallas (Northern District of Texas).

Move size: 4+ Bedroom Home Service cost: $8400

Beware of square footage estimate and check the small print. We had a bad experience with employees and processes. There was no single contact point so we had to deal with multiple people who provided inconsistent information.
. The movers arrived late on the day we had to vacate the apartment and the price went up 60% from the original bid.
. Delivery date and time changed multiple times times within a 2 day window. At one point they (United VanLines subcontractor) wanted to deliver before we arrived so agreed to accept check or credit card. However, when delivery was made (we were there) they insisted on Cash or Post Office Money Order (see small print!). This was indicative of the conflicting information we received throughout the move process.
. As this was an apartment move the distance from the van exceeded 75ft. This cost an additional $300. They would not move anything until paid. This rate is the same for a 1 bedroom apartment or a full house. It took less than an hour, along with my help, to move the contents into the apartment. This payment was clearly many times more than the cost of 1 hours labor for 2 people to move the apartment contents.
. We lost one box and were told to file an insurance claim - no effort is being made to find the box.
. On the plus side there was no damage as packing was done well. Delivery was 4 days after pick up and the day we arrived in Denver. Total move cost $2,900 versus original bid $1,800.

Move size: 1 Bedroom Home Service cost: $2905

This is the worst company I have ever seen in my 52 years and they loaded up my things on Friday and said they would be at my new house on Saturday morning by 11 it is now Sunday afternoon and after calling repeatedly and leaving countless voicemails I have not heard a word from them and no idea when and if I will ever get my things back . Like most people I have a job and can not be here Monday- Friday for delivery. Sony next step on Monday is to fill a report with the police for thief .
I give this company a -5 stars .
Witch sucks because the workers were really good..

Move size: 3 Bedroom Home Service cost: $4000

On May 31st, we received a moving contract from Cat Rivera of MOVER DUDES for the amount of $2000. On May 31st, we also received a moving estimate from Richard Caveney of MOVER DUDES for the amount of $2000. We were told that the movers would arrive on either Sunday, June 30th or Monday, July 1st. We called the entire week before our moving day and could not get a hold of anyone until the day before the move. We were told that the movers would arrive between 10am and 2pm on Monday, July 1st. At 9:13am, I received a phone call that the movers were knocking on our door and that if no one answered, they were going to leave. My MIL went outside and there wasn’t any movers nor a moving truck. They called back and said that they had the wrong address and that they would arrive around 1pm. They did not show up until 2:40pm. Once they arrived, they were now US MOVERS and no longer MOVER DUDES. I went from communicating with an entity in Florida to an entity in Texas. US MOVERS stated that they would not move any boxes until they were paid $500 more in cash. They stated that they were only moving the furniture on the furniture inventory list. No one from MOVER DUDES asked us how many boxes we had, we were just told that we had to package everything ourselves to maintain the agreed upon amount of $2000. My MIL was beside herself crying, being 67 years old, she felt as though she was being dealt with very rudely by the movers. She had already sent a check for $750 to MOVER DUDES in Florida. She had a check written out for $650 to give to the movers once everything was loaded and another check for $650 once everything was unloaded. At 5:12pm, the movers stated that they would load everything and that they would drive from Enid, Oklahoma to Dallas, Texas, and spend the night in Dallas. They then stated that they would leave July 2nd at 5am and drive from Dallas, Texas to Houston, Texas to my house and drop off all of the belongings. It is now July 2nd at 9pm at night. I have called multiple phone numbers and I keep getting the run around. I am being told by someone in McKinney, Texas that they are holding all of my MIL’s belongings until her check clears. Then I am being told by someone in Florida that the driver is en route to my house and will call me when they get close. I have nothing left to assume but that all of my MIL’s belongings are STOLEN!! Here are the phone numbers that I have called today:
11:13am 214-206-7959
11:58pm 214-585-9671
1:18pm 954-393-0841
1:19pm 214-206-7959
1:31pm 561-877-3833
1:32pm 214-206-7959
2:53pm 561-877-3833
2:55pm 214-206-7959
3:48pm 214-600-2522
4:31pm 214-600-2522
4:41pm 214-600-2522
5:16pm 469-217-6868
5:17pm 469-578-0269
5:19pm 561-877-3833
5:20pm-received a text from 214-600-2522 stating: We need to wait for the checks to clear. As soon as the bank clears the checks, we can schedule a delivery. From US MOVERS
5:27pm 561-277-8190
5:27pm 214-600-2522
5:29pm 954-393-0841 (told the driver was en route) From MOVER DUDES AKA MOVING DUDES
9pm-typing this-still no moving truck with belongings and no returned phone calls.

Move size: 2 Bedroom Home Service cost: $2500

Moved from Dallas to Houston and were able to service on short notice, no wonder why. Crews were good, but originally told for a quicker delivery that was delayed a day later for pickup and 2 days later than delivery. They had the best estimate and was supposed to be "inclusive". Found out at delivery they require cash and charge for "long carries. Charged me for an elevator that they didn't have to use, but was more convenient for them. I was not even told about the extra fees when I booked. Overall piss poor customer service and shady. I move every year and tried to be cheap, so that's on me. Definitely pay a little more for a moving company that is recommended or truly all inclusive service.

Move size: Partial Move Service cost: $1600