US Interstate and Rail

WORST DECISION OF MY LIFE—-These people are a scam! We provided a pretty detailed description of our items and on the day of pick up received a phone call with a new quote that would be more than double the initial quote. We had moved and had family facilitating the move. They claimed the extra boxes we had would take up that much room when in reality our things were never going to fit in the space they allotted us on this “18 wheeler truck”. Please keep in mind a lot of furniture items were no longer being moved so the extra boxes should have been able to fit with no problem. We had to leave all our large furniture in order for us to be able to keep to the space and not incur the extra cost. We couldn’t cancel because they made it known that we would forfeit our deposit.

As if this wasn’t bad enough! The day of drop off they call that their “18 wheeler” will not be able to come to a our drop off because it is residential and an additional fee will be needed for a smaller truck to bring our items to our house. This call came in a few hours before they wanted to drop it off. No call when it left their warehouse to let us know that the items were on the way like I was instructed they would do when I called for an update a few days before. They expected the final payment in cash (this we knew already) and now the additional fee would need to be paid in cash as well.

When the items arrived we quickly realized there was no way all our items would have fit in the space allotted for us. The people that did the actual moving of the boxes were very polite and professional and quick. The truck arrived with my child’s baby gate strapped to the back of it and completely filthy.

The person we spoke to initially, Christina, started this horrible experience. She was so nice, persistent and did whatever it took to make this sale and get our deposit. She did not make the it clear that we would have to pay a shuttle fee because our drop off was in a residential area. She did not allot enough space for our items so that the day of we would have no choice but to pay more if we wanted all our things. The lack of communication once our items were picked and with them was also another issue. We didn’t hear from them until a few hours before they wanted to drop off our things. Of course not before the twisted our arm for even more money. We are now forced to find a way to get all the large furniture items they left to us. And additional cost that should never have been incurred.

Definitely a bad decision by using this company. It was nothing but heartache from the time they arrived to pick up our items!!

Move size: 1 Bedroom Home Service cost: $2235

DO NOT USE THIS RAGGEDY COMPANY!!!! I had a representative named Jeremy Bowman reach out to me and give an estimated price of $1675 to move my apartment from Kansas City, KS to St.Louis MO. I booked at the end if July for my move today on 8/26. He assured me that the company would reach out weeks in advance to be sure my estimate of inventory didn't change and that the delivery date was still the same. From the time I paid the $670 deposit in August, until 8/23 I heard nothing from the company. I even called the customer service number to be sure my move was still scheduled. I talked to multiple reps that gave me different information on when I would rec my Q/A call confirming the visit and they said they dont call in advance to confirm anything after booking, besides the Q/a call. Finally, they called me on 8/23 and confirmed the visit. They gave no estimated time of arrival even when I asked. They told me on 8/26, the day of my move, a separate driver would be reaching out to me about an hour before arrival. They told me that if I wanted more information I could call the customer service line back and they could give me a possible range of when they would arrive.

Today, I called the customer service line and the representative told me they would be there between 8am and 3pm. My driver finally reached out to me letting me know he would be there around 12:30pm. At 12:30pm the driver showed up stating that he apologized for not coming earlier and that someone had broken into his truck stealing his laptop and some of his personal items. He also showed up with someone else's stuff packed on the trailer and they were making space for my stuff. NEVER did they communicate to me my stuff would be on a trailer with someone else's. I did not feel comfortable putting my stuff on there with someone else's unless they were going straight to St.Louis for drop off the same day - which they communicated to me they couldn't do same day drop off because they had other orders to pick up. The driver then went to take pictures of the things I needed moved and sent them to the company so they could give me a final estimate. Someone from the company by the name of Debbie called and said that my price had increased from $1675 to about $2400! When I asked why, she became extremely unprofessional, and had a horrible attitude! When I asked when my stuff would be delivered to St.Louis, she said "I don't know! Sometime next week!" When I asked if she could give me a specific day she said, "I'm not sure! You're gonna have to just wait and see!" I ended up canceling the move because I did not feeling comfortable, and I had already been given the run around and I did not feel right.

The only reason that I went with the company was because they gave a price cheaper than local movers here in Kansas City. This company is a huge setup!! I've put in a complaint with a lady by the name of Stephanie C., who had me sign a contract stating I would get a full refund of $670 mailed to my house. I STILL HAVE NOT GOTTEN ANYTHING! I even contacted them again and havent heard a thing!

If you're looking for long distance movers, it may be best to use your local movers if they do long distance - even if the price is more! Do NOT waste your time!!!

Move size: Partial Move Service cost: $1000

US Interstate and Rail LLC is the worse moving company! They stole my property and are a total fraud! The add hidden charges to the paperwork after you sign them. Then, when they deliver, after 3 months, they upcharge and take your property if you don't pay in cash. I loss all my property and have complaints with the BBB, DOT, AG and the local Police departments against them for theft! @usinterstateandrailllc US Interstate Van Lines LLC #usinterstateandrailllc

All I want is my property back without a lawsuit. This is a devastating situation to me and whomever else dealing with this shady company that needs to be out of business and in prison.

Beware of US Interstate and Rail LLC movers! They will pickup, never deliver, upcharge and steal everything from you.

Move size: Partial Move Service cost: $2480

I hired them in June to move me 6 hours away. Nothing we agreed on happened. They sold my contract to another company that proceeded to demand almost $5000 more after 70% of my belongings were on the truck. The men demanded (and I DO mean demanded) $350 each for a "tip." They held my belongs 7 weeks. When they arrived my sectional was soaked as well as my other furniture. Most of my things were damaged. This $2,100 move cost me $12,000 by the time I paid them, "tips", and items I needed to buy to survive until my stuff arrived...like a bed, mattress, kitchen items, a loveseat, lamps, window coverings, washer and dryer...you get the picture. It was supposed to be a 3 day move so my work attire was all packed. I had to buy new clothes, shoes, everything. I am in contact with the States Attorney's office in two states. Hopefully they will stop these people.

Move size: 1 Bedroom Home Service cost: $7400

I arranged a move from Raleigh ,NC to Queens, NY with them over the phone months ago. I was told by the sales person that they actually had a truck lined up to be leaving the NC area on my target move date and my belongings could get on it if we locked in the date. This was a complete lie and fraud at its finest. Today is December 21st and as of 4 days ago, my belongings were still in North Carolina. The truck picked up my items on December 2nd. All in all, don’t listen to what they say since they will say anything to get you off the phone and obtain a deposit from you. They are a very dishonest company in that way so you need to simply read the fine print on the contract and expect that it will take a month to get your belongings. I also recommend putting an air tag in one of your boxes. I spent hours calling USIR and partner company Ryder recently and no one could even tell me what part of the country my items were in I found that very concerning. I was finally able to get a supervisor that told me that my stuff was still in NC and I was shocked.

Please keep in mind that my situation seems to be pretty normal for them and there was no explanation or apology for the delay. I understand they have a contract that states they legally have 30 days to deliver but I was shamelessly lied to when they stated they had a truck lined up to drive to NY during my target date. I would not have signed on with them otherwise.

Please do not use this company. It might be worth the extra money to find a more quality service.

Move size: 1 Bedroom Home Service cost: $2100