US Interstate and Rail

Do yourself a favor and avoid this company at all costs. Their typical business model is to give you a low quote than jack up the price when the driver arrives and you are forced to pay the higher price or be stuck with them leaving without taking your shipment. They know they have you over a barrell, so they rip you off! We had a shipment of about 70 boxes, a queen size mattress and box spring, and 1 6ft step ladder. The estimated space was quoted as 515 Cubic feet. When the driver arrived, they said our shipment was 1000 cubic feet. I had counted and premeasured all the boxes and the total volume of our shipment was under the 515 cubic feet of the quote and nowhere near the revised quote of 1000 cubic feet. Since the driver arrived 9 hour late (about 9 pm), it was too late to contact anyone to dispute the new estimate. It was either pay the new outrageous charge or they would leave without taking our shipment. If you don't believe the negative reviews written here, check out Trust Pilot, Google Reviews, the Better Business Bureau reviews to read many more stories like mine. I have filed a formal complaint with the DOT in hopes of getting this company's license revoked.

Move size: Partial Move Service cost: $6181

Do not believe anyone at this company. They will provide a bill of lading that looks legitimate and pretend to walk you through all the things you will get for it: packing services, furniture assembly/disassembly, wrapping of furniture, etc. Their sales people are well mannered and sound trustworthy but they conveniently disappear and stop taking your calls as soon as you put down the deposit.

A they were 12 hours late to pick up. (10 PM on a saturday), they dishonoured the original estimate, inflating it to more than 2.5x to a volume larger than my actual storage unit. The foreman literally looked me in the eye and said "You're moving to Manhattan, gotta be willing to pay."

Then they were late to deliver. When I asked for a revision of the insane charges, they held me hostage sayin they would not deliver my things if I disputed the charges.

I paid for reassembly of my furniture but they did no such thing, claiming it was not included (the delivery team didn't even bring tools).

BIGGEST red flag: The salesperson claimed that payment could be made by cheque/direct deposit and credit card. However at the time of pickup and delivery they would only accept Zelle/cashapp/cash.

Avoid like the plague.

Move size: 1 Bedroom Home Service cost: $4000

Bait and switch company. Will give you a quote for items listed then the company will send a UHaul with only 2 guys and tell you the quote given won’t even fit the items that are on the inventory list. A 1-bedroom apt cost $6k in the end. Plus paid for full pack and movers came with no idea it was and had no supplies that were pre-paid. It’s a scam so stay away. Never been treated so badly by a company as a paying customer. Drew Johnson who claimed to be a manager was rude and a jerk. Company doesn’t understand that moving is stressful; just want your $ and entraps you so you have no choice but to pay what’s due at pick-up. BBB to come next.

Move size: 1 Bedroom Home Service cost: $6000

This is the most crooked company I have ever delt with. They showed up and demanded 3 times the quoted price. We had an itemized list of what was to be moved and when they showed up we were told that it wasn't going to fit in the allotted space. They only took a 1/4 of what was on the list. And some the things they only took half. Like a bed that they took the headboard and the slats but not the side rails or the footboard. They took coffee tables but didn't take the tops. Their guys that showed up were saying how lazy they were and that they were just wanting to get out of there. Every step of the way they were trying to extort more money from us. If you want to have a good experience with a mover this is not the company to go with. Incredibly unethical, scammer crooks is what you get if you hire US Interstate and Rail

Move size: 4+ Bedroom Home Service cost: $7200

DO NOT USE THIS MOVING COMPANY - THEY ARE A SCAM!!!! If I could give ZERO Stars I would!! They originally quoted us about $6k to move our 3 bedroom house from Phoenix, AZ to Denver, CO and then also gave us 2 months of free storage.. or so they said. We paid them 1/3 of the quote that day. On the day of the move, they showed up, and took 5 hours to wrap up our furniture (We had already packed all of our stuff in boxes ourselves). Then at 6pm, while I was trying to put our 5 month old baby down for a nap, they pressured us into signing a new contract because they told us we had more stuff than they had originally quoted us. They would not load our stuff onto their truck unless we signed. (Such a Red flag - we should have sent them away). The new quote was for $10k!!! We called Customer Service and they explained that they would be sending a new contract once they got our stuff to their storage where they could properly measure the room we would be taking up. We foolishly believed that BS. We paid another $3k that day to them. By the end of the night, one of the guys wouldn't help move anything else, and my husband had to move our things himself. They also wouldn't let us load about $3k worth of patio furniture, because it wasn't on their original video they took when they first got there. This was never explained to us. They called us a week later and told us they were arriving in Denver and needed an address to drop off our stuff. They told us we were no longer getting 2 months of free storage and if they had to store our stuff for any period of time, we would be charged $2,600 - on top of the $4,500 they were demanding just to get our items off the truck!!! They would also only take Cash.. it was a COMPLETE NIGHTMARE. We were completely Scammed!! DO NOT USE THEM, THEY ARE AWFUL. If anyone who has been scammed by them would like to file a lawsuit with us, they are deserving of a Class Action, and we will happily join in!! They do not deserve to be in business, they belong in jail!

Move size: 3 Bedroom Home Service cost: $10500

Jordan was a great salesman and seemed like a genuinely nice guy; as was Mike with Quality Assurance. I only went with this company because they GUARANTEED me that pick-up would be May 17th and delivery drop-off would be May 21st. It is June 15th and I still don't have my belongings. Worst part is- they still don't know when my things will arrive and the excuse is that they cannot find a driver! I have explained that my children's beds and all of their clothes and all of our belongings are on that shipment, but it does not matter to them. I have had several ladies now tell me that the fine print reads that they have up to 30 "business days" to drop off my things. Complete BS. Do NOT go with this company. They are amazing at getting their payments on time (1st three up front, and then the remaining balance at drop off), but they are horrible at actually following through on their promises.

Move size: 2 Bedroom Home Service cost: $3040

No one gives you fixed time of pick up until last minute. We couldn’t booked elevator for moving on time because they didn’t know when they are going to pick our stuff. The move was scheduled on August 2nd at 9am from NJ to California. The movers got here at noon, took pictures of everything, went out to talk to someone on the phone for 30 minutes and then got back to load our stuff. When they finished, they asked a question when would we need our stuff to be delivered. We said we understand it’s a long trip, but 6-7 days is ok. Today is August 25th. We still sleeping on air mattress in LA and dispatcher doesn’t know when we are getting our stuff. To be more specific, we were told that our stuff spent 2 weeks in NJ at some warehouse instead of being on the road. We had to spend so much money on extra stuff here when we could use our own that was supposed to be here. Fortunately for us, my boyfriend’s company paid for the move. They chose this company. I’ve got to read the reviews on this company after it was booked. Omg. I don’t even want to begin to imagine how our TV, coffee machine or scooter are going to look like after being dropped several times across the country from truck to truck.

Worst service ever. My reference number is US4474176.

Move size: Studio Service cost: $1300

As a young family with a newborn, we were excitedly looking forward to settling into our new home. We decided to hire US Rail and Interstate Movers for a full-service move, thinking it would be a stress-free experience. Little did we know that this decision would turn into a nightmare of epic proportions.

When we initially contacted the company, they assured us that the cost would be comparable to a U-Haul move. Based on a phone consultation and providing them with pictures of our storage unit, we proceeded to pay deposits, believing everything was in order. However, on the day of the move, reality hit us hard.

To our utter dismay, the movers arrived, only to inform us that the initial estimate was ridiculously off. They claimed we would need to pay an additional $7600 to accommodate all our belongings. We were shocked and felt cornered, as they threatened that canceling the move would mean forfeiting our deposits. We felt trapped and reluctantly agreed to proceed, under the pretense that they would move what they could.

To add insult to injury, we later discovered that buried deep within the convoluted 16-page contract was a clause stating that they had a staggering "30 business days" to deliver our belongings. This revelation left us dumbfounded and enraged. It seemed like a deliberate ploy to exploit us, knowing that we were in dire need of our household goods.

Our family now finds itself in an agonizing situation, with all our belongings sitting idle in some warehouse, while we are forced to sleep on the floor in our new home. The fact that we have a newborn only exacerbates the distressing circumstances we face.

We refuse to be taken advantage of any longer and have decided to seek legal assistance from our law firm to scrutinize this questionable contract. It is disheartening to think that a company would stoop so low as to hold someone's essential possessions hostage just to save a few bucks on shipping costs.

To anyone considering using US Rail and Interstate Movers, please heed this warning and think twice. Their lack of transparency, broken promises, and shady business practices have caused undue stress and hardship for our young family. We hope that no one else will have to endure such an ordeal and be separated from their cherished belongings for an extended period.

In conclusion, we strongly advise against entrusting your move to this company. We hope that sharing our experience will raise awareness and prompt US Rail and Interstate Movers to reevaluate their practices and treat their customers with the respect they deserve. A moving company should alleviate the stress of a move, not exacerbate it.

Move size: 3 Bedroom Home Service cost: $7700

DO NOT BOOK THIS COMPANY!!!

They dont even deserve a 1 star. I helped my sister and her family move to another state. While my sister and family had already moved, their things were still at my home so I was the one in contact with the movers. My sister discussed with them all the items she had and they gave her a quote prior to the pick up date. On the scheduled pick up date, I showed the movers all of my sisters things. After looking at all the items they stated they cant take it all unless my sister pays an additional $5K. I was in disbelief because why would any company want to charge extra money after stating a certain amount and having a signed contract in place. Also why would they think people will be open to pay thousands of dollars without agreeing to it prior. After discussing this issue with a manager (that was very rude), we decided they will take somethings and have to leave some. This was very stressful for my sister and her family because they needed all their things. After 1 week of waiting they finally delivered my sister's things just to tell her it will be an additional amount to drop it off because of the kind of truck they had. Once they dropped their things off my sister realize they broke her tv, broke so many of her kitchenware, and misplaced some items. Dealing with this company was so stressful from the beginning to the end. This company is a scam! I repeat DO NOT BOOK THEM.

Move size: 1 Bedroom Home Service cost: $2235