US Interstate and Rail

They lied about bringing an empty truck which was 3/4 full so my partial load was put is storage in two states with quoted delivery of 5 days. Delivery was actually 30 days and they extorted more than $10,000 extra from us to actually deliver our furniture. Several expensive items were destroyed and lost even though we received other peoples' furniture. We have contacted the FBI and Department of Transportation for possible criminal charges against the owners. Stay away from this company.

Move size: 2 Bedroom Home Service cost: $16500

I hired them in June to move me 6 hours away. Nothing we agreed on happened. They sold my contract to another company that proceeded to demand almost $5000 more after 70% of my belongings were on the truck. The men demanded (and I DO mean demanded) $350 each for a "tip." They held my belongs 7 weeks. When they arrived my sectional was soaked as well as my other furniture. Most of my things were damaged. This $2,100 move cost me $12,000 by the time I paid them, "tips", and items I needed to buy to survive until my stuff arrived...like a bed, mattress, kitchen items, a loveseat, lamps, window coverings, washer and dryer...you get the picture. It was supposed to be a 3 day move so my work attire was all packed. I had to buy new clothes, shoes, everything. I am in contact with the States Attorney's office in two states. Hopefully they will stop these people.

Move size: 1 Bedroom Home Service cost: $7400

Absolute scam!!!

I’m not even sure how I initially got set up with this company, but never again. I thought I was calling Mayflower but somehow got routed through to this company. The gentleman I spoke with on the phone was very pleasant and gave me a reasonable quote, and even offered to pack my house for me. Unfortunately that is where the good ends.

Upon arriving at my house the day of my move, the moving company informed me that my move would cost an ADDITIONAL $8,000 from what I had already paid due to “the size of my move”. I was initially quoted for about 600 cubic feet, which was then more than doubled to 1400 cubic feet upon pickup. Not having any other options, I was forced to pay because they already had my items on their truck.

I found it really puzzling to believe that my move would take up that much space since the place I was moving out of was a 700 square foot condo.

I was then told that I would have 60 days of free storage, but after taking my items the company informed me that it would only be 30 days. I then called the storage company with the details of my drop off and they informed me that they had no record of me or my items which was very concerning. I then called the number on my invoice for US Interstate & Rail who also had no record of me. Finally after calling the number on the website, they were able to direct me to the storage company that had my items to arrange for delivery.

My items were then held hostage for delivery until I paid their driver an additional $1,700 for a Uhaul they had to rent because their “80 foot truck” supposedly wouldn’t fit in my 100+ foot driveway.

I was told by the moving company that along with the packing services I had paid for, it also included unpacking, as well as a $25,000.00 insurance policy per item that they packed, so it just made sense to have them do it all.

Upon delivery, my items were delivered in a small uhaul (again confirming my belief that this wasn’t the 1400 cubic foot move they tried to tell me it was) and all left in my garage for me to unload, unpack and put together. Upon unpacking I came to find out that a box of my music gear (that this company packed) was now missing. Equipment totaling over $10,000.00 now unaccounted for, as well as multiple items such as my TV, Couch, entertainment center and other music equipment all broken. Along with that, there were numerous items that did not belong to me.

Hoping that it was a mix up and that maybe I got someone else’s items and they received mine, I tried reaching out to the company numerous times for the following month with zero response.

After the 6th inquiry with no response or follow up, I proceeded to move forward with opening a claim for the missing items.

After 3 weeks, the claims company reached out to me and informed me that my move did not cover the $25,000.00 per item packed that they told me, but instead only 60 cents per pound, making my reimbursement due $91.00. Had I known that they were lying about their insurance coverages, I would have packed and done the move myself.

Not only am I out from being severely overcharged for the move, but now I am out thousands of dollars worth of musical equipment that I have acquired over the years, while this company refuses to take any accountability to try to help me recover/replace my lost and broken items.

This company claims that they aren’t brokers, but the more I have had to deal with them, the more I begin to believe they are lying about that as well. DO NOT USE THIS COMPANY!!!!

Move size: 1 Bedroom Home Service cost: $17000

This company is beyond a scam. They scheduled a window for pickup time and with no communication at all, don’t show up until 7pm well after Our agreed upon dates for pickup. They then try to charge you thousands in extra costs. We talked to the driver and agreed on a day to meet for the drop off. AGAIN, they no show with no communication. Now we are all the way across the country with 3-4 days of clothes and a few blankets and pillows from the car ride. EVERY time I call to talk to management, they are never in the office and after having our dispute “forwarded to upper mgmt,” it’s been a week with still no communication from this joke of a company. So now we wait, sleeping on the floor, not knowing if we’ll ever see our things again.

Move size: 4 Bedroom Home Service cost: $100000

Don’t hire them. They called us and asked if they could give us on our move from Florida to Colorado. We told them that we could fit everything into a 27’ Uhaul Van. They gave us a price of $4400. We stupidly gave them a deposit. Fortunately it was on a credit card. They pressured us for a bank draft. We said no. 5 days before they were supposed to show up, they called to do a phone inventory. We told them the same thing but broken down to number of boxes etc. now they bump the price up $6600. We said no, we agreed on a 27’ uhaul van equivalent. I demanded My deposit back or for them to show up with an empty 28’ truck which the sales man said they would. They refused to honor the original price or refund our deposit of $1400. Fortunately my Visa card has an anti fraud office and they had not yet sent the money to the company.

Do not use these crooks. Bait you with a low price and then jack it up $2,000.

Don’t send cash or bank draft.

Move size: 1 Bedroom Home Service cost: $6400

The price listed was the deposit I was scammed out of ($1800)--my movers told me it would be nearly 4 times that ($8000)to move a 2 bedroom apartment. I was quoted an estimate for 450 ft3, even though I told them previously I needed a 22 ft truck to move. When the actual movers arrived (1.5 days late--no updates; just me sitting, my broker Jordan D did not return my calls once), they told me my move would be nearly three times as much as I was quoted. They had other items in the truck with no partition, a mattress falling over and an open box of picture frames falling out, and did not bring any of the packing items I had requested. Absolutely terrible. I had to cancel on sight because I could not trust either the movers or the broker. The broker keeps the deposit, and probably assumed I would pay the overcharge just to get it over with.

Move size: 2 Bedroom Home Service cost: $1800

Do not believe anyone at this company. They will provide a bill of lading that looks legitimate and pretend to walk you through all the things you will get for it: packing services, furniture assembly/disassembly, wrapping of furniture, etc. Their sales people are well mannered and sound trustworthy but they conveniently disappear and stop taking your calls as soon as you put down the deposit.

A they were 12 hours late to pick up. (10 PM on a saturday), they dishonoured the original estimate, inflating it to more than 2.5x to a volume larger than my actual storage unit. The foreman literally looked me in the eye and said "You're moving to Manhattan, gotta be willing to pay."

Then they were late to deliver. When I asked for a revision of the insane charges, they held me hostage sayin they would not deliver my things if I disputed the charges.

I paid for reassembly of my furniture but they did no such thing, claiming it was not included (the delivery team didn't even bring tools).

BIGGEST red flag: The salesperson claimed that payment could be made by cheque/direct deposit and credit card. However at the time of pickup and delivery they would only accept Zelle/cashapp/cash.

Avoid like the plague.

Move size: 1 Bedroom Home Service cost: $4000