US-1 Van Lines

If you are considering this company for relocation purpose, please stay away. Everything is 2nd rate - from the communication to the customer service. Its been 8 days since I originally requested a paid invoice for reimbursement and still have not received it. When I spoke to the manager for assistance, her resolution to the problem was for me to write paid on the invoice and submit to my company, really? I also requested the number to their corporate office for assistance as I see that I obviously was not going to get the level of service. I spoke to the the lower level management and they refused to give me the contact information.

Service cost: $2414

We utilized #1Van lines to move my step-daughter from Florida to Augusta, GA.  The company provided her with an estimate based upon information we provided them.  All of the items that were moved were stored in a self storage facility.  Everything was packed in boxes as the movers had requested.
The contents of the storage facility contained roughly 309 cubic ft of items.  They quoted us on 309 cubic feet of items.  However, once they loaded the truck, they increased the amount to 400 cubic ft.  They said they had underbid the original estimate.  This left my stepdaughter owning $483.00 more than had originally been quoted. 
We know that the storage facility did not contain 400 cubit ft of items.  The reason we know this is that when we rented the facility, we moved everything in there from a 10 ft U-haul truck.  That truck held 402 cubit ft.  The truck was not full when we unloaded it.  It may have contained 350 cubit ft, but not over that.
I contacted Amanda (who was the sales person for #1 van lines) to express our displeasure with the additional fees.  She would not even call us back so I left a message.  I was able to speak to another person and she said that there was nothing she could do.  I even offered to split the difference with them and pay an extra $241.50, but they would not budge.  In fact, one person just hung up on us all together.
If that wasn't enough, once the movers arrived in Augusta with my stepdaughters belongings, several items had been broken.  My stepdaughter filed a report just as the movers instructed her to do, and to date she has had no renumeration for the broken dining room chairs. 
This company is not an ethical company.  The employees are certainly not customer centric and are only about the money.  They do not care about the customer.  I would suggest that anyone thinking of using this company please consider what I've written and proceed at your own risk.  Never have I delt with movers that lacked this much honor and character. .

Service cost: $1436

To start with our move was cost us about 50% more than was quoted. The mover said you can call someone else Ha ha. OK Then when they finished loading our belongings he demanded a TIP for the loaders. When we set up our move the sales guy Roy
promised a date when it would be delivered but of course he was off by 2 weeks. Great no stuff for almost 3 weeks. When they got around to delivering it {only a 900 mile trip not across country} the delivery guy was very rude. And not all our boxes made it. Pictures that were clearly marked were broken as was some of our furniture. To this day 6 months later we are waiting for boxes to be mailed to us. The customer service does not answer the phone and no longer returns my calls. So sad that they treated us this way. My advice get a U haul and hire people to load and unload it. These guys are dishonest and have VERY poor customer service. Avoid Avoid Avoid.

Service cost: $1500

We hired US-1 Van Lines to move our daughter from Coral
Gables, FL to Columbia, SC. The sales people were very nice, came out to do an estimate, and gave her a reasonable estimate. So, we hired them to do the move.From that point on, this move was a NIGHTMARE.
We scheduled the pick-up date well in advance for a morning move at 9 AM. The afternoon before the move, we received a phone call at 5:59 PM that they were changing the time to an afternoon move. This was totally unacceptable as we had planes to catch in the afternoon of the scheduled move. We immediately called them back, but the call went to voicemail. So, we had no idea when US-1 was showing up. What a stressful night not knowing what was going to happen the next day! The next morning we started calling at 7 AM. Only got voicemails on 10 different extensions. At 8:45 AM, we finally got a return call - they were rescheduling us back to the morning time, and they would get there as soon as possible. The men arrived late morning to pick up the items being moved and, fortunately, these men were terrific and polite.
The nightmare started after they picked up what was being
moved. We emailed and called US1 to schedule the delivery in South Carolina about 6 weeks in advance of the requested delivery date. We never received a phone call, but received an e-mail confirming our request. A week prior to the scheduled delivery date, we called to follow up. We called three times a day
for 3 – 4 days and never got a return call or e-mail. We eventually got a person on the line and were told that these dates were not confirmed and that the delivery wouldn’t happen until possibly a week later. At this point, all flights reservations and hotel reservations were confirmed in South Carolina and couldn’t be changed without penalties. We then called back to discuss this
with a supervisor and were told that the supervisor was busy, that nothing was changing, that we didn’t know anything about moving (which we did as we have moved across the country quite a bit), and the customer service representative,Karen, hung up on us and wouldn’t accept any additional calls from us.
Overall, there was a complete lack of communication from
this company. Every time we called their customer service line, we either had to leave a voicemail or were told that they would call us back soon with an answer. Then we would never hear from them. I believe one time they did call us back, left a voicemail, and when we called back immediately, we couldn’t get a
hold of anyone.
Three months later, our daughter is STILL missing a box from
the move with valuables in it and has called over 10+ times to try to find the box. Again, she left multiple voicemails or was told that someone would call her back with more information, only to never receive a follow up or would end up playing lots of phone tag! At this point, we have given up because we can never get an answer out of anyone. It seems as though only one person runs the phone lines, which is unacceptable for a supposed popular moving company. Also, don’t expect to have someone answer the Customer Service Claims line if you have a missing box because the 20+ times we’ve called them, it’s always gone to
voicemail.
This entire experience has been miserable, and we highly
recommend NOT using US-1 Van Lines. The customer service was terrible, and to have someone hang up on you is completely against business etiquette. We tried to be patient with this company, and now completely regret using them. We hope
that by reporting our experience, it helps potential customers turn to a different company and have a more pleasant experience.

Service cost: $1100

WIsh they could get negative stars.  Used them twice.. First time they never wrapped a thing and Every piece of new furniture and a 2800 dollar fridge is broken.  Claims still pending.  they just brush it off and keep blowing smoke up my back side.  Second I should have listened to myself but didn't.  MANY MANY things broken.  They wrapped an antique mirror the worst I have ever seen but told my mother oh they wrapped it.  NOW the frame is broken in many spots.  couple old tables and a couch they claim is termite damage but its clearly ripped out and broken.  Things in boxes crushed due to lack of padding and packing by them.. Still waiting and waiting for return calls and claims.  They also added almost 1000 to my mothers move when she decided not to take a few pieces of furniture and put boxes in the place.  Same amount going but they said its not and it was a lot more.

Service cost: $4500

No 1 Van line - Very Bad

Be careful with these guys. They attract and pull your attention by giving you a intentional fouls quote and promise to do anything you ask for with no additinal charge. Once you pay 20% or 25% of the quoted amount in advance and sign the document online they show their colors.
Some one from the
movers company will call you a day or 2 before move date and informs you that the sales people have not included everything what customer asked hence he needs to re-adjust the quote and give you the actual price but that quote will be 50 or more percent higher than the actual quote you got in the beginning. If you don't agree to pay new price then they give you a option to cancel the order and they suggest you to forget about the advance you paid.
Who in the world willing to loose their hard earned money
for nothing and that to 500 or more dollars. So you are hooked and you have no other option other than paying what he asked.
They will do this 2 or 3 day's before the move date so that you won't plan to change or cancel.
This is fraud and cheating customers and they know it very well but still do to make money. It's not over, even after all this if you decide to go with them then at the time of move these you will be cheated again. These company drivers been trained to stock the items so that it uses more space in the truck and increase the amount again.
In this way, you will be robbed by this movers again.
They will go no option other than just to see and pay.

Be careful and suggest not to trust this company sales people nor this moving company. Go, find some one else and have good service.

Service cost: $2300

WORST MOVING EXPERIENCE EVER!! DO NOT HIRE THIS COMPANY! 1. I was told my stuff would come within /- 3 days of the date I wanted it delivered considering we did the flex date with the moving truck. Worst decision ever- my stuff came over 2 weeks later than expected. 2. In addition to being late, when I called to ask them about my stuff for the first week and a half they were super sketch about my stuff and would not tell me where it was. It didn't even leave miami UNTIL A WEEK AFTER THE MY STUFF WAS SUPPOSED TO BE DELIVERED.3. Instead of apologizing for being late, the company and driver were super uncooperative with when to deliver my stuff. I was just starting medical residency and had moved into my place a week before it started. I had orientation the thursday and friday after I moved in- guess what- THEY WANTED TO DELIVER ONE OF THOSE TWO DAYS- the two days I had specifically told them I would not be home all day. They stressed me out as I tried to figure out what to do. On top of that, they were unreliable with their timings and when they would deliver. They told me that the delivery works on THEIR SCHEDULE NOT MINE. VERY VERY UNPROFESSIONAL.4. In addition to the contract charges, when the driver came to deliver the stuff he demanded an additional $500 for labor and renting a truck. WE WERE NOT TOLD ABOUT THESE CHARGES AND HE PROCEEDED TO TELL ME THESE WERE LEGAL CHARGES WEATHER THE COMPANY TOLD ME OR NOT ABOUT THEM. How do you do business if all the charges are not clear from the beginning.5. Their customer service is horrible, unprofessional, unethical, and some of my stuff was damaged- mostly furniture, probably not handled or stored correctly.Overall this company should not even get 1 star- they should have a negative rating. We went with them because initially they were the lowest pricing and were nice. At the end of the day it cost the same as any other high end moving company- your money would be better spent elsewhere. You want to know what they told me- ON PICK UP WE ARE NICE BECAUSE WE WANT THE CUSTOMER TO BE HAPPY. THIS IS NOT TRUE FOR DELIVERY. I would recommend paying a little more and moving with another company, because this one is not worth your time or worth the headache. They will make your life miserable.

Service cost: $2000

I hired 4 men and a truck on August 20, 2017. They only sent 2 professional movers and 2 helpers who barely did any work. So there were only 2 men working and I was charged for 4 men. In addition, they dragged the time to charge me the maximum number of 10 hours instead of 6 hours at most since we already helped them disassembled the beds and it was a short distance of 5-10 minutes to my new house. Then they tried to get out quickly without finishing their assembly jobs or cleaning their stuffs at the end. They also damaged my hardwood floors badly and damaged my china cabinets. And their boss Lisa was very rude on the phone. All they cared about was the money, not the customer service or the quality of their service. I am really disappointed in using their moving service.

Move size: 4 Bedroom Home Service cost: $1850

1st if you don’t care about spending money please use them. I wanted a not to exceed quote and I got billed double of their quote. But I have no choice but to pay unless I don’t want my belongings back. No one seems to have the answer to your questions once you pay them. No one will call you back if you have a problem, the response you will get is “ I’m at the bottom of the totem pole”. From not quoting right, showing up 4 hours late, doing inventory of my items 2 days later, to overcharging me. Come to your own conclusions about using this company. I would give no stars if I could. So if Tommy calls you, ignore him. If Johnathon comes out to give you an estimate, double it, and if the movers tell you a time, add 4 hours and when 3 movers come m, Mark will do paperwork for 2 hours while the other 2 work. Good luck.

Move size: 1 Bedroom Home Service cost: $1700