US-1 Van Lines

This has been hands down the ABSOLUTE WORST AND MOST UNPROFESSIONAL COMPANY I HAVE EVER HAD TO DEAL WITH. I moved across the country and was promised my items would be delivered within 7-14 days after pick up. It has been OVER a MONTH and I STILL HAVE NOT RECEIVED MY ITEMS! Each time I call the moving company to inquire about where my things are, they refuse to give me direct answer, and keep insisting that they are "very busy during summer season," and that they do not have a driver currently available to deliver our items. The management team I have spoken with has been extremely rude and unprofessional, one of the individuals I spoke (Era) with actually had the audacity to hang up on me and asked "what do you want me to do about it." SAVE YOURSELF - NEVER USE THIS COMPANY - WORST DECISION EVER!!

Move size: 1 Bedroom Home Service cost: $2000

This was the worst experience ever! I moved from Miami to California and they never communicated with me, they never showed up in California .. in fact they sold me to another moving company that I had to pay for to even receive my belongings. My stuff left Miami in 1 piece and I received my stuff in 2 pieces in CA. There were roaches falling out of the boxes dishes, couch, futon,desk mirrors all broken. They dropped my stuff of in Las Vegas and never returned any of my calls trust me when I say run fast and do not use them for your move! I warn you they are terrible. I'm reading all these reviews and we all experienced the same treatment an F for this company. Not to mention I'm missing a lot of valible items expensive items that don't just magically disappear. The staff is useless in the office especially Era she is so unprofessional and hangs up on you. I swear some people shouldn't be working in customer service. This company needs to be shut down and the only way that will happen is if we all speak up use our voices and get a Lawyer! I would give them zero stars if that was an option.

Service cost: $20000

A Moving company in Florida and Georgia, having a Miami and Hallandale address, with glowing reviews on their website, plus a BBB rating of “A” I called for a quote to move two dozen boxes from Hollywood to Brooklyn, N.Y. They required a refundable $200 deposit which I gave them by credit card, and they proceeded to figure a Moving Estimate which they emailed to me for approval. The estimate was wrong. The items to be shipped were wrong. As they required a payment off 70% based on the estimate the day of service I needed an explanation. Anthony offered to have the manager return my call and perhaps lower the 70% but he did not. I made Subsequent calls and was either disconnected or put through to a recording. Several pieces of furniture were in the estimate and were not mine. No one returned my call. I continually left messages and sent emails, finally canceling the job and requested credit for my deposit. I also did not sign the contract which according to their Moving Quote would have automatically canceled the job.
Ultimately, after many calls regarding my credit, I was told by the bookkeeper that the owner, Diane Elmendorf, refused. She would not take my calls nor call me back. I began to research this "company" and found a backlog of complaints. The BBB did contact them and were told they didn't have my name. They accused me of changing my telephone number, and they denied having my cell phone number, all of which were listed on the document. One of the secretaries emailed me that I had better "cease and desist" which is outrageous. I can only assume from clients who have contacted me that everyone eventually takes the loss and gives up. I am not about to. What is particularly upsetting, besides the inflated charges, the rudeness, the lies is that I am a handicapped senior who was scammed by a callous company who has been operating for years without morals. You'd be better off donating your shipment to charity rather then using US-1 Van Lines.

Service cost: $999

Wish they had a zero rating. They don't deserve even a one star! Not sure how this company stays in business - RUN & DON'T STOP!!
Scam & rip off from the initial quote($4,749.32) to a claim filed when they broke our new kitchen tile flooring in a home we were closing on in two days (this move happened on January 23, 2018) until the delivery - so many scratched damaged items - all my lamps are garbage -
Can't file a claim because I'm still waiting on the process of a claim filed January 26th for the damaged kitchen floor - $400! Monday, March 13 I got a letter from claims wanting another repair estimate - are they out of their mind! I sold the house in Ga & moved to Al they didn't even look at the bill of lading that they requested & is their document!! So when I called they told me to put it in writing - another stall tactic. I paid them $5,800 for the move - they can't even pay $400 for something they damaged - they actually owe me more!!
SCAM - this company needs to be shutdown..

Move size: 3 Bedroom Home Service cost: $5800

I was in a time crunch. They had four days from first contact and were able to get a crew to move the furniture from 4 bedroom two story house to their storage facility in Atlanta. Then move it to my new location when that is determined.

The gang of three arrived late. They provided me a phone call and update. They worked non stop for six hours and treated my stuff as if it was their own. Always very friendly and professional. I tipped them. They earned it.

All in all it was a joy to work with them to solve the moving hassle. If you are going interstate use them after you gete the price right.

Move size: 4 Bedroom Home Service cost: $1207

*DO NOT USE* *SCAM*
Absolutely the worst service I have ever received from a company. I wish I would have found these reviews before I hired them. I paid $600 basically to have them damage over $5000 of furniture and then offer me $90 for the items. I was guaranteed a start time and they were two hours late. I also asked multiple times if my stuff was fully insured and I was told it was. Little did I know that their "fully insured" means 60 cents per pound. The $90 barely covers all the time and money I spent getting picture printouts for the claim I had to report.

" Showed up 1:40 when time quoted by Sales was 12. I specifically asked if this would be the time they would show up and sales said yes
" Thursday, the day before the move, a rep called to confirm I would be ready between 12 and 1
" I had the elevator reserved from 12 to 2 at old place and 2 to 4 at new place. They showed up at 1:40 and someone else had the elevator reserved at 2 so we had to share
" Right when they got there they dropped a box that had all my liquids in ot
" I had reports from my building landlord that they were arguing with the landlord
" I mentioned probably 5 or 6 times that the furniture was expensive and needed to be packed well
" Their was another tenant that had the elevator reserved at 2 and we had to share the elevator, the other tenant reported that my movers were trying to start a physical altercation
" We had to share the elevator which took additional time and not only was I charged extra for this time, the other tenant had to pay their movers extra time
" While they were waiting for their turn to use the elevator they were standing downstairs. I asked if they could start wrapping the furniture. I mentioned many times that the furniture was expensive and it needed to be wrapped well
" I have a TV stand that they used a two wheel cart for and while loading it on the elevator they slid it across the skid plate on the elevator. There was no padding on the section that they were sliding it on
" They loaded the kitchen table with the wood side down and slid it across the truck. The padding was ripped in the area where the scrapes came from
" I had an book shelf that didn't have any padding on it and they were sliding it across the floor with no padding
" The computer desk they were using a two wheel cart where there was no padding and the whole side of the desk is ruined. I asked them about this and they told me it was not touching in the spot there was no padding which is untrue.
o Later the guy told me it looked like a cheap Ikea desk and it could be fixed with white marker. Then he went off saying he thought it was there already.
" I asked about the damage and they wouldn't give me a straight answer. They said I could put a claim in on Monday. I mentioned that it needs to be taken car of or I would put in a claim with my credit card. They made me go get cash which took an extra hour
" When I got back they tried to raise the price $200. An extra hour should only have been 99. I think the guy was trying to get extra money for himself
" When I returned they told me that the building told them they could no longer move in and I had to reschedule. I went and checked with the building and they said they never told him that and that we could keep going. I had the person form the building come out and let them know and she said she never talked told them to stop moving.
" Once we started unloading two of the movers took turns disappearing. One of the guys was working hard
" The one guy that was working hard kept asking for money, saying he was working for free. If his coworkers would have helped they would have finished earlier.
" They dropped my Kitchen table and tv stand off on the 16th floor. It seems like they did it on purpose. I asked where they were and they looked at each other funny and one guy said that they were on the 16th floor. (I live on the 8th) and why would they leave them there knowingly?
" They unloaded the truck and I had to move everything (except the large items) which is unfortunately because the large expensive items were the items that got damaged
" Sent claim information with description and pictures of damages items. Sent with signature confirmation
" 7 months later I had to call in once a week for two months straight to ask the status of the claim. Every week I was told the same thing. "It will be there next week."
" Received my claim offer for $90, this is to cover $5000 worth of damaged items.

Move size: 1 Bedroom Home Service cost: $600

As with other posters, I'm giving one star only because it's required. STEER CLEAR! They are outright thieves. They destroyed a small, child's piano circa 1940, custommade. They also broke a Baccarat champagne flute, a Jade lamp, chipped an antique Chinese chest and they offered me $18!. The crew leader, an Israeli guy called Jake, refused to bring the piano upstairs -- he said "we don't move pianos". He left it in the garage. Meanwhile, in their advertising, it states clearly they move pianos, and that's why I chose them. He also told me there wasn't enough room in front of my house to do the delivery, that he would have to park at the bottom of the hill and "shuttle" it all for an additional $700. My street is a complete horseshoe, so that was not an issue. He was not pleased and angry that I gave his number to my neighbor to explain that to him.
I listed every item, with receipts, and photos and a lengthy letter of my experience -- they couldn't care less. DO NOT USE THEM!!

Move size: 2 Bedroom Home Service cost: $6000

They are the worst. They lie, they cheat, they steal, they are a fraud. I have tried to get the government to shut them down but they have gotten away with this for years The owner lives in Florida in a ritzy apartment and never takes calls. Check every company out. These people have several companies under different names. Don't even bother to get a quote from them. Better Business didn't do a thing.
Florida Attorney General ignored the issue. THEY ARE FRAUDS.

Move size: Partial Move Service cost: $1500

I applied to several companies online with inventory and this lady gave me the quote that fit in my budget and she promised that delivery would be in 2 weeks but it could be early.   The guys picked up my stuff on 28th July 2014 and as of today I didn't recived an upfront call from them telling me when I get my stuff. I called several times and left vmails and I got to reach sales to transfer me to another manager. He is fine in explaining stuff but now they gave me another date between 21st and 28th Aug. That would be 30 days from pick up.   It shame on them. I don't know who to complain and what to do other than wait. I should have rented truck and drove my self. It was my first major move and learned lesson. This is not a honest company. No body cares about a customer here.

Service cost: $2100