US-1 Van Lines

The WORST NIGHTMARE IMAGINABLE! I would rate ZERO STARS but not possible. Everything related with this company is worst than bad. First of all they sent a "specialist" to check what you need to move and gets you an estimate, which will not correspond with the reality. On the day of the move they will simply state that you need extra space and will kill you with the "extra" fees and charges. Then they will promise that they will deliver fast, in my case the took 30 days to deliver from MIami Area to Georgia Area, when they verbally promised to deliver in a week, forcing our family to sleep in hotels. Then to end some of our stuff and arrived broken and mistreated. They also sent only two (2) people who arrived at a Sunday at 6:30 PM and left without finishing their job. WE filed a claim and they are still studying it after 5 months with no reply yet. Do yourself a favor and just do not ever consider this JUNK MOVING COMPANY! I will post pictures later..

Move size: 4 Bedroom Home Service cost: $6500

The worst and most stressful move ever. Several things were not done in good faith although all were legal.
1) Estimate which was supposed to be binding was raised by nearly 10%
2) Delivery which was supposed to take 1 week (verbal) took 24 days.
3) Shuttle to apartment which was supposed to cost (verbal) a maximum of $450 cost $850 and was "a bargain".
4) No one called to communicate the status of delivery over the 24 days it took to deliver the move and calling them went to voice mail with no follow-up.

My take is that it is their business strategy: give a lower quote and then increase the cost (within the legal limit). For example their insurance is 6c per pound when other (more expensive) companies is the replacement value. Many valuable items were broken, but they don't really care since they pay 6 cents a pound, why take longer to pack certain items properly?
Think twice about saving money when considering estimates or about their claim of care of antique items.

Service cost: $5500

If you are considering this company for relocation purpose, please stay away. Everything is 2nd rate - from the communication to the customer service. Its been 8 days since I originally requested a paid invoice for reimbursement and still have not received it. When I spoke to the manager for assistance, her resolution to the problem was for me to write paid on the invoice and submit to my company, really? I also requested the number to their corporate office for assistance as I see that I obviously was not going to get the level of service. I spoke to the the lower level management and they refused to give me the contact information.

Service cost: $2414

I applied to several companies online with inventory and this lady gave me the quote that fit in my budget and she promised that delivery would be in 2 weeks but it could be early.   The guys picked up my stuff on 28th July 2014 and as of today I didn't recived an upfront call from them telling me when I get my stuff. I called several times and left vmails and I got to reach sales to transfer me to another manager. He is fine in explaining stuff but now they gave me another date between 21st and 28th Aug. That would be 30 days from pick up.   It shame on them. I don't know who to complain and what to do other than wait. I should have rented truck and drove my self. It was my first major move and learned lesson. This is not a honest company. No body cares about a customer here.

Service cost: $2100

We utilized #1Van lines to move my step-daughter from Florida to Augusta, GA.  The company provided her with an estimate based upon information we provided them.  All of the items that were moved were stored in a self storage facility.  Everything was packed in boxes as the movers had requested.
The contents of the storage facility contained roughly 309 cubic ft of items.  They quoted us on 309 cubic feet of items.  However, once they loaded the truck, they increased the amount to 400 cubic ft.  They said they had underbid the original estimate.  This left my stepdaughter owning $483.00 more than had originally been quoted. 
We know that the storage facility did not contain 400 cubit ft of items.  The reason we know this is that when we rented the facility, we moved everything in there from a 10 ft U-haul truck.  That truck held 402 cubit ft.  The truck was not full when we unloaded it.  It may have contained 350 cubit ft, but not over that.
I contacted Amanda (who was the sales person for #1 van lines) to express our displeasure with the additional fees.  She would not even call us back so I left a message.  I was able to speak to another person and she said that there was nothing she could do.  I even offered to split the difference with them and pay an extra $241.50, but they would not budge.  In fact, one person just hung up on us all together.
If that wasn't enough, once the movers arrived in Augusta with my stepdaughters belongings, several items had been broken.  My stepdaughter filed a report just as the movers instructed her to do, and to date she has had no renumeration for the broken dining room chairs. 
This company is not an ethical company.  The employees are certainly not customer centric and are only about the money.  They do not care about the customer.  I would suggest that anyone thinking of using this company please consider what I've written and proceed at your own risk.  Never have I delt with movers that lacked this much honor and character. .

Service cost: $1436

To start with our move was cost us about 50% more than was quoted. The mover said you can call someone else Ha ha. OK Then when they finished loading our belongings he demanded a TIP for the loaders. When we set up our move the sales guy Roy
promised a date when it would be delivered but of course he was off by 2 weeks. Great no stuff for almost 3 weeks. When they got around to delivering it {only a 900 mile trip not across country} the delivery guy was very rude. And not all our boxes made it. Pictures that were clearly marked were broken as was some of our furniture. To this day 6 months later we are waiting for boxes to be mailed to us. The customer service does not answer the phone and no longer returns my calls. So sad that they treated us this way. My advice get a U haul and hire people to load and unload it. These guys are dishonest and have VERY poor customer service. Avoid Avoid Avoid.

Service cost: $1500

We hired US-1 Van Lines to move our daughter from Coral
Gables, FL to Columbia, SC. The sales people were very nice, came out to do an estimate, and gave her a reasonable estimate. So, we hired them to do the move.From that point on, this move was a NIGHTMARE.
We scheduled the pick-up date well in advance for a morning move at 9 AM. The afternoon before the move, we received a phone call at 5:59 PM that they were changing the time to an afternoon move. This was totally unacceptable as we had planes to catch in the afternoon of the scheduled move. We immediately called them back, but the call went to voicemail. So, we had no idea when US-1 was showing up. What a stressful night not knowing what was going to happen the next day! The next morning we started calling at 7 AM. Only got voicemails on 10 different extensions. At 8:45 AM, we finally got a return call - they were rescheduling us back to the morning time, and they would get there as soon as possible. The men arrived late morning to pick up the items being moved and, fortunately, these men were terrific and polite.
The nightmare started after they picked up what was being
moved. We emailed and called US1 to schedule the delivery in South Carolina about 6 weeks in advance of the requested delivery date. We never received a phone call, but received an e-mail confirming our request. A week prior to the scheduled delivery date, we called to follow up. We called three times a day
for 3 – 4 days and never got a return call or e-mail. We eventually got a person on the line and were told that these dates were not confirmed and that the delivery wouldn’t happen until possibly a week later. At this point, all flights reservations and hotel reservations were confirmed in South Carolina and couldn’t be changed without penalties. We then called back to discuss this
with a supervisor and were told that the supervisor was busy, that nothing was changing, that we didn’t know anything about moving (which we did as we have moved across the country quite a bit), and the customer service representative,Karen, hung up on us and wouldn’t accept any additional calls from us.
Overall, there was a complete lack of communication from
this company. Every time we called their customer service line, we either had to leave a voicemail or were told that they would call us back soon with an answer. Then we would never hear from them. I believe one time they did call us back, left a voicemail, and when we called back immediately, we couldn’t get a
hold of anyone.
Three months later, our daughter is STILL missing a box from
the move with valuables in it and has called over 10+ times to try to find the box. Again, she left multiple voicemails or was told that someone would call her back with more information, only to never receive a follow up or would end up playing lots of phone tag! At this point, we have given up because we can never get an answer out of anyone. It seems as though only one person runs the phone lines, which is unacceptable for a supposed popular moving company. Also, don’t expect to have someone answer the Customer Service Claims line if you have a missing box because the 20+ times we’ve called them, it’s always gone to
voicemail.
This entire experience has been miserable, and we highly
recommend NOT using US-1 Van Lines. The customer service was terrible, and to have someone hang up on you is completely against business etiquette. We tried to be patient with this company, and now completely regret using them. We hope
that by reporting our experience, it helps potential customers turn to a different company and have a more pleasant experience.

Service cost: $1100

WIsh they could get negative stars.  Used them twice.. First time they never wrapped a thing and Every piece of new furniture and a 2800 dollar fridge is broken.  Claims still pending.  they just brush it off and keep blowing smoke up my back side.  Second I should have listened to myself but didn't.  MANY MANY things broken.  They wrapped an antique mirror the worst I have ever seen but told my mother oh they wrapped it.  NOW the frame is broken in many spots.  couple old tables and a couch they claim is termite damage but its clearly ripped out and broken.  Things in boxes crushed due to lack of padding and packing by them.. Still waiting and waiting for return calls and claims.  They also added almost 1000 to my mothers move when she decided not to take a few pieces of furniture and put boxes in the place.  Same amount going but they said its not and it was a lot more.

Service cost: $4500